Jobs in Canada

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Added 5 mins ago
RR
Automotive General Sales Manager, Dawson Creek, BC
Recruiting Room
Dawson Creek, BC
- $200,000 to $230,000 CAD / year
MUST HAVE MIN 1 year Automotive General Sales Management experience · MUST HAVE Automotive Dealership experience
Added 5 mins ago
EC
Senior Product Manager, Ad Relevance
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- Full-time
- Hybrid
As the Senior Product Manager, Ad Relevance you will lead key advertising technologies within our stack and make them outstanding in delivering speed for advertisers. You will identify and…
Added 5 mins ago
EC
Senior Product Manager, Ad Ranking
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- Full-time
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Added 5 mins ago
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- Full-time
At least 3 years of sales management/operations management/human resources experience required
Added 5 mins ago
WC
(CAN) Asset Protection Associate
Wal-Mart Canada Corp
Waterloo, ON
- Part-time
…investigations, escalates information to the Market Loss Prevention Manager in accordance with Company guidelines. Conducts or supports investigations related to internal theft, external…
Added 5 mins ago
AC
Restaurant Manager (Deprecated)
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Maple Ridge, BC
- Full-time
- Part-time
The Restaurant Manager/Assistant Manager duties include, but are not limited to:
Added 14 mins ago
BS
Client Success Manager
Blackline Safety
Calgary, AB
- Full-time
The Client Success Manager is responsible for building strong relationships with clients, ensuring their satisfaction, and driving long-term value from the company's offerings. This role…
Added 14 mins ago
EH
Sales Manager
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- Full-time
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Added 29 mins ago
GC
Gestionnaire des finances / Finance Manager
Game Companies
Montreal, QC
- Full-time
Added 29 mins ago
AC
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- Full-time
Make an impact with our Tax team as a Senior Manager. This diverse team of professionals delivers customized tax strategies within a complex and dynamic regulatory framework. As a trusted…
Added 29 mins ago
IE
Sr. Specialist, Procurement Project Management
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IMAX is seeking a Senior Procurement Project Specialist to join our Global Procurement team. Reporting to the Senior Manager, Global Procurement, this role will lead complex Direct and…
Added 29 mins ago
IE
Sr. Manager, Tax Audit & Risk
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- Full-time
IMAX is seeking a Senior Manager, Tax Audit & Risk to join our Finance team at our Sheridan Park office in Mississauga. Reporting to the Vice President, Tax, this role will play a critical…
Added 29 mins ago
TC
Director of Engineering
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Vancouver, BC
- Full-time
…your application with attention to: Peter Jackman, General Manager & Chief Executive…
Added 29 mins ago
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Banking Advisor
National Bank of Canada
Kamloops, BC
- Full-time
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Added 36 mins ago
RB
Relationship Manager, Business Banking & Commercial Financial Services
Royal Bank of Canada
Vancouver, BC · Richmond, BC · Burnaby, BC · Surrey, BC
- Full-time
Added 36 mins ago
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Digital Marketing Manager
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- From $90,000 CAD / year
We are looking for a Digital Marketing Manager to own and scale our B2B demand generation engine. In this role, you will drive pipeline growth and lower customer acquisition costs (CAC) by…
Added 36 mins ago
L&B Maintenance Assistant Supervisor
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L&B Maintenance Assistant Supervisor
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Reports To: Lift and Building Maintenance Manager & Supervisor
Added 36 mins ago
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- $70 to $85 CAD / hour
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Added 36 mins ago
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Added 36 mins ago
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Reporting to the Manager of Finance, Billing & Collections, this position will support the firm's billing operations, manage outstanding receivables and ensure accurate and timely client…
Added 36 mins ago
Prepared Foods - Clerk Department Second Deli
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…Deli/A La Carte Department and staff in the absence of the Manager. Actively contribute to an environment of employee and customer…
Added 36 mins ago
HD
Associé général d'Entrepôt - Mardi au Vendredi 8:30 a.m. à 5:00 p.m. et Samedi 6:30 a.m. à 3:00 p.m.
HOME DEPOT CANADA, INC.
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- Full-time
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Reports to Operations Manager (OM) or Assistant Manager (AM) depending on location
Added 36 mins ago
HD
Chef caissier/caissière (temps partiel)
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Canada
- Part-time
- On-site
Added 36 mins ago
HD
Associé(e) réception de marchandise (temps partiel)
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Canada
- Part-time
- On-site
A successful Receiving Associate must have a high level of work commitment, attention to detail and the ability to learn and follow procedures

Blackline Safety

Client Success Manager

Calgary, AB, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: May 13, 2027
Experience: 3-5 years of direct CSM experience, focusing on retention and upsell in SaaS environments
Posting language: English
Posted: Oct 20, 2026

Original job description

Our team at Blackline Safety is growing! As a people-driven technology company, with a mission to make sure every worker returns home safely, we drive innovation, practice resiliency, demonstrate leadership, go the extra mile for our customers, and empower our people to be their best.

The Client Success Manager is responsible for building strong relationships with clients, ensuring their satisfaction, and driving long-term value from the company's offerings. This role bridges the gap between sales and support, acting as a trusted advisor to clients and a strategic partner internally.

Key Responsibilities

Renew customers service contracts through our distribution networks, preparing renewal quotes and following through to completion
Effectively manage account renewal negotiations including creating appropriate quotations, resulting in the completion of greater than 90% of renewals within the designated quarter
Establish productive professional relationships with key personnel in assigned customer accounts, ensuring long term client retention and growth
Identify and drive growth opportunities inside accounts, working with sales management to work as a team and help drive results
Plan and execute annual, quarterly and other types of business reviews to ensure customers are deriving optimum value from their Blackline solution and use their ability to effectively prepare, and deliver these messages to client accounts. This includes consistently demonstrating an understanding of the audience within the client account
Demonstration of the ability to consistently apply techniques to engage, grow and handle issues related to assigned customer accounts, of different sizes/complexity, to meet corporate, team and individual performance objectives
Interpret customer concerns and mobilize the necessary internal resources in such a way that not only customer satisfaction is assured but our product offering is continuously improving
Understanding of the company's product catalog, their application within customer accounts and comfort in consistently communicating the benefits of the different features of the product
Develop customer account plans and to consistently apply project management principles, including collaboration with other Blackline teams and distribution partners, to fulfill account management tasks or other specially assigned projects
Work as an ambassador to help clients realize the full benefit of available Blackline products and services
Provide feedback to product management team on long term trends that may affect customer satisfaction or retention
Actively look for ways to improve process efficiencies and effectiveness
Other duties as assigned

About You

3-5 years of direct CSM experience, focusing on retention and upsell in SaaS environments
Post-secondary degree in business or marketing is an asset
Previous account management or sales professional experience in multi million dollar product sales and/or service renewal or retention contracts
Proficient with the full MS Office suite, including Teams, Excel and PowerPoint, and have an Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) application experience
Proven ability to work within a team structure, collaborate and lead a team when called upon
Proven experience managing customer relationships with strong problem solving abilities and a proactive approach to addressing client needs
Ability to analyze data and present insights to client
Availability to travel up to 15%
Clear communication, both written and verbal with strong interpersonal skills

Total Rewards

At Blackline Safety, we offer more than just a job - we offer a career with purpose. Our Total Rewards offerings are designed to support the diverse needs of our global workforce and vary based on employment type and location. They may include:

Competitive base salary and annual compensation review
Comprehensive health and dental benefits*
Mental health and wellness support
Flexible work arrangements and hybrid work model for eligible positions
Paid vacation, personal and sick days*
Professional development opportunities
Education funding
A collaborative, inclusive, and mission-driven culture
Exclusive access to perks and discounts
A flexible ‘Dress for Your Day' environment
Eligibility and coverage vary by employment type and region

Diversity, Equity & Inclusion

Blackline Safety is powered by the diversity of our talented employees. We are an equal opportunity employer. We consider all applicants, regardless of age, religion, race, color, ancestry, gender, gender identity or expression, disability, national origin, race, or sexual orientation. We enthusiastically encourage all individuals to apply for positions that fit their passions.

If you require accommodation during the recruitment process, please contact us at careers@blacklinesafety.com. We are committed to ensuring an accessible and equitable experience for all candidates.

Join Us

If you're passionate about technology, safety, and making a difference, we'd love to hear from you. Apply today and help us build a safer, more connected world.

Unauthorized Recruitment Communication Alert

We are aware of the instances in which individuals are receiving fraudulent job offers or interview requests that are fraudulently alleged to be from Blackline Safety.

Blackline Safety does not request payment or personal financial information at any stage of the recruitment process.

Please exercise caution, and do not respond to emails or other communications that are not from a Blackline Safety email address.

Apply on LinkedIn About employer

More about this job

Responsibilities

Manage client relationships and service contract renewals, negotiate renewal terms, and identify opportunities to grow accounts and improve retention. Advise customers on product value, coordinate internal and distribution partner resources, conduct business reviews, and share customer feedback to improve products and processes.

Requirements

Candidates should have 3–5 years of customer success experience focused on retention and upselling in SaaS, with account management or sales experience in large product sales or service contracts. A business or marketing post-secondary degree is an asset; candidates should also have CRM and ERP experience, strong communication and analytical skills, and be available to travel up to 15%.

Skills

Customer Retention
Upselling
Contract Renewals
Negotiation
Account Management
Business Reviews
Customer Success
Problem Solving
Data Analysis
Presentation Skills
Project Management
Cross-Functional Collaboration
Communication
Process Improvement
Microsoft Office

Benefits

Competitive Base Salary
Annual Compensation Review
Health and Dental Benefits
Mental Health and Wellness Support
Flexible Work Arrangements
Hybrid Work Model for Eligible Positions
Paid Vacation
Personal Days
Sick Days
Professional Development Opportunities
Education Funding
Perks and Discounts
Flexible Dress Code

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
SaaS
Client Retention
Upselling
Service Contract Renewals
Renewal Negotiations
Account Management
Enterprise Resource Planning (ERP)
Microsoft Office
Microsoft Teams
Microsoft Excel
Microsoft PowerPoint
Business Reviews
Account Planning
Project Management
Data Analysis
Customer Satisfaction
Product Catalog
Distribution Networks
Cross-Functional Collaboration
Process Improvement
Customer Feedback
Product Management
Client Communication

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Work requirements

Jobs in Canada