Jobs in Canada

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Added 5 mins ago
EC
Senior Product Manager, Ad Ranking
eBay Canada
Toronto, ON
- Full-time
- Hybrid
…monetization and user engagement. Your expertise will drive the development of AI-driven features that improve product discovery, engagement, and user experience. The ideal candidate will…
Added 5 mins ago
B
Store Manager
BigSteelBox
Langley, BC
- Full-time
At least 3 years of sales management/operations management/human resources experience required
Added 14 mins ago
BS
Client Success Manager
Blackline Safety
Calgary, AB
- Full-time
…safely, we drive innovation, practice resiliency, demonstrate leadership, go the extra mile for our customers, and empower our people to be their…
Added 14 mins ago
EH
Sales Manager
Evergreen Hospitality Group
Campbell River, BC
- Full-time
Evergreen Hospitality Group is looking for a Sales Manager to meeting and events sales across our mid-island properties with a focus at Painter’s Lodge and April Point Resort in Campbell…
Added 28 mins ago
GC
Gestionnaire des finances / Finance Manager
Game Companies
Montreal, QC
- Full-time
Added 28 mins ago
AC
Senior Manager, Tax
ACCA Careers
Mississauga, ON
- Full-time
Make an impact with our Tax team as a Senior Manager. This diverse team of professionals delivers customized tax strategies within a complex and dynamic regulatory framework. As a trusted…
Added 28 mins ago
IE
Sr. Specialist, Procurement Project Management
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
IMAX is seeking a Senior Procurement Project Specialist to join our Global Procurement team. Reporting to the Senior Manager, Global Procurement, this role will lead complex Direct and…
Added 28 mins ago
IE
Sr. Manager, Tax Audit & Risk
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
IMAX is seeking a Senior Manager, Tax Audit & Risk to join our Finance team at our Sheridan Park office in Mississauga. Reporting to the Vice President, Tax, this role will play a critical…
Added 28 mins ago
TC
Director of Engineering
Terminal City Club
Vancouver, BC
- Full-time
…commensurate with experience, qualifications, and demonstrated leadership expertise. We offer a comprehensive compensation package that includes an annual Club Fund and Management Bonus,…
Added 36 mins ago
RB
Relationship Manager, Business Banking & Commercial Financial Services
Royal Bank of Canada
Vancouver, BC · Richmond, BC · Burnaby, BC · Surrey, BC
- Full-time
World-class sales and senior leadership training with countless development opportunities
Added 58 mins ago
AC
Manager, Assurance and Accounting
ACCA Careers
Montreal, QC
- Full-time
Make an impact with our Assurance & Accounting team as a Manager. This diverse team of professionals are dedicated to exceeding clients’ unique needs within a rapidly evolving business and…
Added 58 mins ago
RM
Clinical Nurse Specialist Navigator
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
Must have access to a reliable vehicle and the ability to travel within the community as required · Must be available to work 12 hours day shifts from Monday to Sunday
Added 1 hour ago
S
Product Engineer, Agentic Payments
Snaplii
Toronto, ON · Etobicoke, ON
- Full-time
You own features from the customer problem to production. There is no product manager writing tickets. You decide what to build with the CEO, product and our partners, then you build it and…
Added 1 hour ago
A
Product Specialist
ABB
Montreal, QC
- Full-time
The work model is hybrid with minimum 3 days per week at the office
Added 1 hour ago
MF
FARMS 4 LABOUR SUPERVISOR
Mucci Farms Inc
Kingsville, ON
- $65,000 CAD / year
- Full-time
Reports To: Grower Manager, Grower, Production Manager
Added 1 hour ago
SE
Assistant Front Store Manager, Hourly Full Time Day
SDM Edmonton 153 NW (1770650 ALBERTA LTD)
Edmonton, AB
- Full-time
Provides effective leadership and ongoing mentorship and ensures development of all staff
Added 1 hour ago
A
Business Development Director - Hyperscaler Clients - Americas Region
Arcadis
Calgary, AB · Toronto, ON · Vancouver, BC
- Full-time
- Hybrid
As Business Development Director / Account Leader for Hyperscaler Clients, you will manage client experience and satisfaction, deliver client growth within the existing portfolio of work,…
Added 1 hour ago
DH
Corporate Showroom & Events Coordinator
Divine Hardwood Flooring Ltd.
Calgary, AB
- Full-time
Partner with the Corporate Showroom Manager & Product Development to roll out new products to the showrooms and sales teams.
Added 1 hour ago
IL
LP/H&S Specialist
ID Logistics Canada
Milton, ON
- $60,000 to $65,000 CAD / year
The Loss Prevention Specialist supports the Health and Safety Manager in the implementation and continuous improvement of the site's Loss Prevention and Security Program. The role…
Added 1 hour ago
Production Supervisor - Shift Rotation every month.
TIGER DRYLAC CANADA INC
Guelph, ON
…and productive manufacturing activities. This role provides leadership to production employees and supervisors/team leads while supporting continuous improvement, quality, safety, employee…
Added 1 hour ago
M
Travel Trade & Marketing Manager, Western Canada
Mediawave
Vancouver, BC
- $55,000 to $65,000 CAD / year
- Full-time
Plus an annual performance bonus (target CAD 10,000 to 12,000), tied to trade development and partnership targets
Added 2 hours ago
PP
Intake Coordinator & Administrative Assistant
Pacekids Programs
Calgary, AB
- Full-time
Collaborate with leadership and service delivery teams to support appropriate matching, service allocation, and planning.
Added 2 hours ago
NB
Senior Developer AI Engineering
National Bank of Canada
Montreal, QC
- Full-time
At AI Factory, you are part of a multidisciplinary team and report to the Senior Manager of AI Factory. Our team stands out for its expertise in artificial intelligence, innovation,…
Added 2 hours ago
NB
Manager, Financing Solutions
National Bank of Canada
AB · Edmonton, AB
- Full-time
presence, we are looking for several Manager, Financing Solutions professionals
Added 2 hours ago
NB
Principal Lead AI Developer
National Bank of Canada
Montreal, QC
- Full-time
As part of the Commercial and 1859 sector, you will join the Innovation team and report to a Technology Development Manager. Our team stands out for its innovative mindset, collaborative…

Blackline Safety

Client Success Manager

Calgary, AB, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: May 13, 2027
Experience: 3-5 years of direct CSM experience, focusing on retention and upsell in SaaS environments
Posting language: English
Posted: Oct 20, 2026

Original job description

Our team at Blackline Safety is growing! As a people-driven technology company, with a mission to make sure every worker returns home safely, we drive innovation, practice resiliency, demonstrate leadership, go the extra mile for our customers, and empower our people to be their best.

The Client Success Manager is responsible for building strong relationships with clients, ensuring their satisfaction, and driving long-term value from the company's offerings. This role bridges the gap between sales and support, acting as a trusted advisor to clients and a strategic partner internally.

Key Responsibilities

Renew customers service contracts through our distribution networks, preparing renewal quotes and following through to completion
Effectively manage account renewal negotiations including creating appropriate quotations, resulting in the completion of greater than 90% of renewals within the designated quarter
Establish productive professional relationships with key personnel in assigned customer accounts, ensuring long term client retention and growth
Identify and drive growth opportunities inside accounts, working with sales management to work as a team and help drive results
Plan and execute annual, quarterly and other types of business reviews to ensure customers are deriving optimum value from their Blackline solution and use their ability to effectively prepare, and deliver these messages to client accounts. This includes consistently demonstrating an understanding of the audience within the client account
Demonstration of the ability to consistently apply techniques to engage, grow and handle issues related to assigned customer accounts, of different sizes/complexity, to meet corporate, team and individual performance objectives
Interpret customer concerns and mobilize the necessary internal resources in such a way that not only customer satisfaction is assured but our product offering is continuously improving
Understanding of the company's product catalog, their application within customer accounts and comfort in consistently communicating the benefits of the different features of the product
Develop customer account plans and to consistently apply project management principles, including collaboration with other Blackline teams and distribution partners, to fulfill account management tasks or other specially assigned projects
Work as an ambassador to help clients realize the full benefit of available Blackline products and services
Provide feedback to product management team on long term trends that may affect customer satisfaction or retention
Actively look for ways to improve process efficiencies and effectiveness
Other duties as assigned

About You

3-5 years of direct CSM experience, focusing on retention and upsell in SaaS environments
Post-secondary degree in business or marketing is an asset
Previous account management or sales professional experience in multi million dollar product sales and/or service renewal or retention contracts
Proficient with the full MS Office suite, including Teams, Excel and PowerPoint, and have an Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) application experience
Proven ability to work within a team structure, collaborate and lead a team when called upon
Proven experience managing customer relationships with strong problem solving abilities and a proactive approach to addressing client needs
Ability to analyze data and present insights to client
Availability to travel up to 15%
Clear communication, both written and verbal with strong interpersonal skills

Total Rewards

At Blackline Safety, we offer more than just a job - we offer a career with purpose. Our Total Rewards offerings are designed to support the diverse needs of our global workforce and vary based on employment type and location. They may include:

Competitive base salary and annual compensation review
Comprehensive health and dental benefits*
Mental health and wellness support
Flexible work arrangements and hybrid work model for eligible positions
Paid vacation, personal and sick days*
Professional development opportunities
Education funding
A collaborative, inclusive, and mission-driven culture
Exclusive access to perks and discounts
A flexible ‘Dress for Your Day' environment
Eligibility and coverage vary by employment type and region

Diversity, Equity & Inclusion

Blackline Safety is powered by the diversity of our talented employees. We are an equal opportunity employer. We consider all applicants, regardless of age, religion, race, color, ancestry, gender, gender identity or expression, disability, national origin, race, or sexual orientation. We enthusiastically encourage all individuals to apply for positions that fit their passions.

If you require accommodation during the recruitment process, please contact us at careers@blacklinesafety.com. We are committed to ensuring an accessible and equitable experience for all candidates.

Join Us

If you're passionate about technology, safety, and making a difference, we'd love to hear from you. Apply today and help us build a safer, more connected world.

Unauthorized Recruitment Communication Alert

We are aware of the instances in which individuals are receiving fraudulent job offers or interview requests that are fraudulently alleged to be from Blackline Safety.

Blackline Safety does not request payment or personal financial information at any stage of the recruitment process.

Please exercise caution, and do not respond to emails or other communications that are not from a Blackline Safety email address.

Apply on LinkedIn About employer

More about this job

Responsibilities

Manage client relationships and service contract renewals, negotiate renewal terms, and identify opportunities to grow accounts and improve retention. Advise customers on product value, coordinate internal and distribution partner resources, conduct business reviews, and share customer feedback to improve products and processes.

Requirements

Candidates should have 3–5 years of customer success experience focused on retention and upselling in SaaS, with account management or sales experience in large product sales or service contracts. A business or marketing post-secondary degree is an asset; candidates should also have CRM and ERP experience, strong communication and analytical skills, and be available to travel up to 15%.

Skills

Customer Retention
Upselling
Contract Renewals
Negotiation
Account Management
Business Reviews
Customer Success
Problem Solving
Data Analysis
Presentation Skills
Project Management
Cross-Functional Collaboration
Communication
Process Improvement
Microsoft Office

Benefits

Competitive Base Salary
Annual Compensation Review
Health and Dental Benefits
Mental Health and Wellness Support
Flexible Work Arrangements
Hybrid Work Model for Eligible Positions
Paid Vacation
Personal Days
Sick Days
Professional Development Opportunities
Education Funding
Perks and Discounts
Flexible Dress Code

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
SaaS
Client Retention
Upselling
Service Contract Renewals
Renewal Negotiations
Account Management
Enterprise Resource Planning (ERP)
Microsoft Office
Microsoft Teams
Microsoft Excel
Microsoft PowerPoint
Business Reviews
Account Planning
Project Management
Data Analysis
Customer Satisfaction
Product Catalog
Distribution Networks
Cross-Functional Collaboration
Process Improvement
Customer Feedback
Product Management
Client Communication

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Work requirements

Jobs in Canada