Jobs in Canada

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Added 40 mins ago
BS
Client Success Manager
Blackline Safety
Calgary, AB
- Full-time
…the company's offerings. This role bridges the gap between sales and support, acting as a trusted advisor to clients and a strategic partner…
Added 1 hour ago
A
Digital Marketing Manager
AudienceView
Canada
- From $90,000 CAD / year
Marketing Automation & CRO: Build, maintain, and troubleshoot workflows, lead scoring models, and routing rules to ensure leads reach Sales quickly and accurately. Improve website…
Added 1 hour ago
A
Product Specialist
ABB
Montreal, QC
- Full-time
The work model is hybrid with minimum 3 days per week at the office
Added 2 hours ago
DH
Corporate Showroom & Events Coordinator
Divine Hardwood Flooring Ltd.
Calgary, AB
- Full-time
Partner with the Corporate Showroom Manager & Product Development to roll out new products to the showrooms and sales teams.
Added 2 hours ago
C-
Technical Sales and Field Service Engineer
Captiveaire - Region 114 Western PA
Ottawa, ON
- Full-time
Two to three full days per week in the office working on bids, one to two days on job sites, and dedicate another day to developing the territory
Added 2 hours ago
C-
Technical Sales and Field Service Engineer
Captiveaire - Region 114 Western PA
Saskatoon, SK
- Full-time
Two to three full days per week in the office working on bids, one to two days on job sites, and dedicate another day to developing the territory
Added 2 hours ago
T
Strategy Associate - Global Client Policies
TikTok
Toronto, ON
- Full-time
…solutions, forecast policy risks, and control the progress of project implementation. Fully responsible for the design and implementation of global…
Added 3 hours ago
L
Associate Product Manager
Loblaw
Brampton, ON
- Full-time
…product developers, quality assurance, and sourcing, to support project milestones, provide progress updates and meet final target launch dates on…
Added 3 hours ago
P
Spécialiste de l’implantation et de l’habilitation / Implementation and Enablement Specialist
Planned
Montréal, QC
- Full-time
- On-site
Added 4 hours ago
Marketing Events Manager
Nature Fresh Farms
Leamington, ON
Collaborate with Marketing, Sales, and other departments to define event objectives, key messaging, and success metrics.
Added 4 hours ago
FF
Manager - Financial Planning Analysis
Foliot Furniture
Saint-Jérôme, QC
- Full-time
We are currently seeking a Senior Manager – Financial Planning and Analysis to lead our financial planning and commercial business partnering activities. Reporting to the Senior Director,…
Added 4 hours ago
JF
Key Account Manager
Johnvince Foods
Toronto, ON
- Full-time
Our Vision: To lead the way in redefining customer experiences through flavourful snacking and service solutions.
Added 4 hours ago
SI
IT Specialist, Enterprise Applications - Supply Chain Process & Solutions
Saputo Inc.
Mississauga, ON
- Full-time
As a recognized subject matter expert within the Supply Chain domain, you will contribute to both project-based initiatives and ongoing operational support. You will lead or support the…
Added 4 hours ago
AI
PMA Project Engineer
AerSale, Inc.
Burlington, ON
- Full-time
…Maintenance, Repair and Overhaul Services (MRO), Aircraft & Engine Sales and Leasing, Used Serviceable Material (USM) Sales and Parts Exchange, Flight Equipment Asset Management Services,…
Added 5 hours ago
S
Product Manager
SiftMed
St. John's, NL
- Full-time
SiftMed is hiring a Product Manager to join our product team and report to the VP, Product Management. Our PMs lead projects rather than owning fixed product areas. A single project often…
Added 5 hours ago
M
Senior Health & Benefits Consultant - Ottawa based position
Marsh
Ottawa, ON
- Full-time
All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week
Added 6 hours ago
Senior Manager, Growth Marketing
Questrade
Toronto, ON
The Sr. Manager, Growth Marketing is the day-to-day strategic lead and cross-channel engine driving new, high-value customer acquisition at QuestEnterprise. Acting as an end-to-end growth…
Added 6 hours ago
Senior Manager, Demand Generation
Questrade
Toronto, ON
Sales Enablement & Prospect Routing: Own and optimize the lead-scoring and routing systems that identify high-value prospects from behavioral and account signals, surfacing and…
Added 6 hours ago
PC
Sales & Client Development Representative - Design-Build
PalmView Custom Homes
Vaughan, ON
- Full-time
…and close projects. If you understand construction and enjoy sales, this is a strong…
Added 6 hours ago
CA
Product Specialist
CATBL ABB Electrification Canada Inc.
Montréal, QC · Saint-Laurent, QC
- Full-time
The work model is hybrid with minimum 3 days per week at the office
Added 10 hours ago
TW
Marketing Manager
TCS World Travel
Canada
- Full-time
We are looking to hire a Marketing Manager to join our team! Reporting to the Director of Marketing, you'll lead the marketing strategy for the iconic Four Seasons Private Jet Experience,…
Added 12 hours ago
C
Data Engineer
Citylitics
Remote, Canada
- $90,000 to $110,000 CAD / year
- Full-time
- Remote
…public agencies into real-time market signals and high-value sales intelligence. Leading infrastructure vendors, engineering firms, and construction companies use the platform to identify…
Added 14 hours ago
C-
Technical Sales Intern- Mississauga
Captiveaire - Region 114 Western PA
Mississauga, ON
- Volunteer
Must possess excellent technical skills in AutoCAD · Must have good organizational, communication and presentation skills and a strong desire to serve the customer
Added 14 hours ago
CC
Junior Estimator and Inside Sales (Exterior Cladding and Building Envelope)
Change Connect
Toronto, ON
- Full-time
Work closely with sales representatives and technical staff on project pursuits
Added 14 hours ago
A
Retail Production Manager
Acosta
Mississauga, ON
- Full-time
…has made Premium Retail Services one of the fastest growing sales and marketing agencies in North America. We are a destination to tell stories, and pave new paths to connect brands with…

Blackline Safety

Client Success Manager

Calgary, AB, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: May 13, 2027
Experience: 3-5 years of direct CSM experience, focusing on retention and upsell in SaaS environments
Posting language: English
Posted: Oct 20, 2026

Original job description

Our team at Blackline Safety is growing! As a people-driven technology company, with a mission to make sure every worker returns home safely, we drive innovation, practice resiliency, demonstrate leadership, go the extra mile for our customers, and empower our people to be their best.

The Client Success Manager is responsible for building strong relationships with clients, ensuring their satisfaction, and driving long-term value from the company's offerings. This role bridges the gap between sales and support, acting as a trusted advisor to clients and a strategic partner internally.

Key Responsibilities

Renew customers service contracts through our distribution networks, preparing renewal quotes and following through to completion
Effectively manage account renewal negotiations including creating appropriate quotations, resulting in the completion of greater than 90% of renewals within the designated quarter
Establish productive professional relationships with key personnel in assigned customer accounts, ensuring long term client retention and growth
Identify and drive growth opportunities inside accounts, working with sales management to work as a team and help drive results
Plan and execute annual, quarterly and other types of business reviews to ensure customers are deriving optimum value from their Blackline solution and use their ability to effectively prepare, and deliver these messages to client accounts. This includes consistently demonstrating an understanding of the audience within the client account
Demonstration of the ability to consistently apply techniques to engage, grow and handle issues related to assigned customer accounts, of different sizes/complexity, to meet corporate, team and individual performance objectives
Interpret customer concerns and mobilize the necessary internal resources in such a way that not only customer satisfaction is assured but our product offering is continuously improving
Understanding of the company's product catalog, their application within customer accounts and comfort in consistently communicating the benefits of the different features of the product
Develop customer account plans and to consistently apply project management principles, including collaboration with other Blackline teams and distribution partners, to fulfill account management tasks or other specially assigned projects
Work as an ambassador to help clients realize the full benefit of available Blackline products and services
Provide feedback to product management team on long term trends that may affect customer satisfaction or retention
Actively look for ways to improve process efficiencies and effectiveness
Other duties as assigned

About You

3-5 years of direct CSM experience, focusing on retention and upsell in SaaS environments
Post-secondary degree in business or marketing is an asset
Previous account management or sales professional experience in multi million dollar product sales and/or service renewal or retention contracts
Proficient with the full MS Office suite, including Teams, Excel and PowerPoint, and have an Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) application experience
Proven ability to work within a team structure, collaborate and lead a team when called upon
Proven experience managing customer relationships with strong problem solving abilities and a proactive approach to addressing client needs
Ability to analyze data and present insights to client
Availability to travel up to 15%
Clear communication, both written and verbal with strong interpersonal skills

Total Rewards

At Blackline Safety, we offer more than just a job - we offer a career with purpose. Our Total Rewards offerings are designed to support the diverse needs of our global workforce and vary based on employment type and location. They may include:

Competitive base salary and annual compensation review
Comprehensive health and dental benefits*
Mental health and wellness support
Flexible work arrangements and hybrid work model for eligible positions
Paid vacation, personal and sick days*
Professional development opportunities
Education funding
A collaborative, inclusive, and mission-driven culture
Exclusive access to perks and discounts
A flexible ‘Dress for Your Day' environment
Eligibility and coverage vary by employment type and region

Diversity, Equity & Inclusion

Blackline Safety is powered by the diversity of our talented employees. We are an equal opportunity employer. We consider all applicants, regardless of age, religion, race, color, ancestry, gender, gender identity or expression, disability, national origin, race, or sexual orientation. We enthusiastically encourage all individuals to apply for positions that fit their passions.

If you require accommodation during the recruitment process, please contact us at careers@blacklinesafety.com. We are committed to ensuring an accessible and equitable experience for all candidates.

Join Us

If you're passionate about technology, safety, and making a difference, we'd love to hear from you. Apply today and help us build a safer, more connected world.

Unauthorized Recruitment Communication Alert

We are aware of the instances in which individuals are receiving fraudulent job offers or interview requests that are fraudulently alleged to be from Blackline Safety.

Blackline Safety does not request payment or personal financial information at any stage of the recruitment process.

Please exercise caution, and do not respond to emails or other communications that are not from a Blackline Safety email address.

Apply on LinkedIn About employer

More about this job

Responsibilities

Manage client relationships and service contract renewals, negotiate renewal terms, and identify opportunities to grow accounts and improve retention. Advise customers on product value, coordinate internal and distribution partner resources, conduct business reviews, and share customer feedback to improve products and processes.

Requirements

Candidates should have 3–5 years of customer success experience focused on retention and upselling in SaaS, with account management or sales experience in large product sales or service contracts. A business or marketing post-secondary degree is an asset; candidates should also have CRM and ERP experience, strong communication and analytical skills, and be available to travel up to 15%.

Skills

Customer Retention
Upselling
Contract Renewals
Negotiation
Account Management
Business Reviews
Customer Success
Problem Solving
Data Analysis
Presentation Skills
Project Management
Cross-Functional Collaboration
Communication
Process Improvement
Microsoft Office

Benefits

Competitive Base Salary
Annual Compensation Review
Health and Dental Benefits
Mental Health and Wellness Support
Flexible Work Arrangements
Hybrid Work Model for Eligible Positions
Paid Vacation
Personal Days
Sick Days
Professional Development Opportunities
Education Funding
Perks and Discounts
Flexible Dress Code

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
SaaS
Client Retention
Upselling
Service Contract Renewals
Renewal Negotiations
Account Management
Enterprise Resource Planning (ERP)
Microsoft Office
Microsoft Teams
Microsoft Excel
Microsoft PowerPoint
Business Reviews
Account Planning
Project Management
Data Analysis
Customer Satisfaction
Product Catalog
Distribution Networks
Cross-Functional Collaboration
Process Improvement
Customer Feedback
Product Management
Client Communication

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Work requirements

Jobs in Canada