Jobs in Canada

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Added 4 mins ago
EC
Senior Product Manager, Ad Relevance
eBay Canada
Toronto, ON
- Full-time
- Hybrid
As the Senior Product Manager, Ad Relevance you will lead key advertising technologies within our stack and make them outstanding in delivering speed for advertisers. You will identify and…
Added 4 mins ago
EC
Senior Product Manager, Ad Ranking
eBay Canada
Toronto, ON
- Full-time
- Hybrid
Lead the product strategy and roadmap for improving upper funnel experience on search
Added 13 mins ago
BS
Client Success Manager
Blackline Safety
Calgary, AB
- Full-time
Our team at Blackline Safety is growing! As a people-driven technology company, with a mission to make sure every worker returns home safely, we drive innovation, practice resiliency,…
Added 28 mins ago
GC
Gestionnaire des finances / Finance Manager
Game Companies
Montreal, QC
- Full-time
Added 28 mins ago
IE
Sr. Specialist, Procurement Project Management
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
For more than 50 years, IMAX has been a global leader in entertainment technology, redefining how stories are experienced on the world’s biggest screens. Our mission is to power…
Added 28 mins ago
IE
Sr. Manager, Tax Audit & Risk
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
For more than 50 years, IMAX has been a global leader in entertainment technology, redefining how stories are experienced on the world’s biggest screens. Our mission is to power…
Added 28 mins ago
TC
Director of Engineering
Terminal City Club
Vancouver, BC
- Full-time
…strategic and operational management of the Club's facilities, technology infrastructure, security, housekeeping, parking, fitness centre and related support services. Reporting to the GM &…
Added 35 mins ago
RB
Relationship Manager, Business Banking & Commercial Financial Services
Royal Bank of Canada
Vancouver, BC · Richmond, BC · Burnaby, BC · Surrey, BC
- Full-time
Apply your past business development experience for prospecting, and lead generation, to new and existing clients
Added 35 mins ago
A
Digital Marketing Manager
AudienceView
Canada
- From $90,000 CAD / year
…education, fairs, festivals, attractions, and more. By combining technology, audience intelligence, and deep industry expertise, AudienceView helps organizations make informed decisions,…
Added 35 mins ago
HD
ARCHITECT TECHNOLOGY, DATA
HOME DEPOT CANADA, INC.
Canada
- Full-time
Deployment Strategy: Develop and lead the rollout strategy, including go-live plans, data migration procedures, and the cutover plan, ensuring the successful implementation of major…
Added 57 mins ago
BS
Senior Cybersecurity Engineer
Blackline Safety
Calgary, AB
- Full-time
Our team at Blackline Safety is growing! As a people-driven technology company, with a mission to make sure every worker returns home safely, we drive innovation, practice resiliency,…
Added 57 mins ago
MG
Platform Engineer
Match Group
Vancouver, BC
- $107,800 to $128,300 CAD / year
- Full-time
Participate in an on-call rotation for mission-critical production systems, lead incident response, and drive postmortems through to completed remediation.
Added 1 hour ago
S
Product Engineer, Agentic Payments
Snaplii
Toronto, ON · Etobicoke, ON
- Full-time
This is a lead who still builds. You stay close to the product and the customers, and you keep shipping. The title is not given on day one. You earn it by delivering and by the team…
Added 1 hour ago
A
Product Specialist
ABB
Montreal, QC
- Full-time
The work model is hybrid with minimum 3 days per week at the office
Added 1 hour ago
A
Sector Portfolio Lead - Hyperscaler Clients - Americas
Arcadis
Calgary, AB · Toronto, ON · Vancouver, BC
- Full-time
- Hybrid
Added 1 hour ago
RS
Roofing Technician - Temporary
Richmond School District No. 38
Richmond, BC
- Temporary
…School District strives to be “The Best Place to Learn and…
Added 2 hours ago
PP
Certified Teacher
Pacekids Programs
Calgary, AB
- Full-time
…Multidisciplinary and Speech & Language Enhancement Programs. You will lead a classroom team of 10–12 Classroom Therapy Aides (CTAs) and work closely with therapists, families, and other…
Added 2 hours ago
LA
Sales Business Development
Lethbridge AI Solutions
Lethbridge, AB
- Full-time
…follow-up, appointment reminders, Google review requests, and lead-capture websites. We handle everything for the client. Software is included, and we connect it to the phones, inboxes,…
Added 2 hours ago
MA
Head of Sales & Commercial Operations - COMMISSION ONLY
Miles Ahead Hosting
Gibsons, BC
- Full-time
Experience in B2B sales within technology, hosting, or digital services is highly beneficial.
Added 2 hours ago
NB
Senior Advisor Lancements & Support ETF
National Bank of Canada
Vancouver, BC
- Full-time
Lead the operational onboarding of new mutual funds, ETFs, and other specialized products, from planning through implementation
Added 2 hours ago
NB
Principal Lead AI Developer
National Bank of Canada
Montreal, QC
- Full-time
A career as a Lead AI Developer within the Commercial and 1859 team at National Bank means acting as a specialist in the development of advanced technology solutions. In this role, you will…
Added 2 hours ago
A
Project Manager – Workday Implementation / HR Transformation
Amyantek
Toronto, ON
- Contract
Lead and manage Workday implementation, migration, transition, and enhancement projects.
Added 2 hours ago
A
Senior IT Project Manager – Enterprise Platform Delivery | Ontario Public Service (OPS) | Toronto
Amyantek
Toronto, ON
- Contract
We are seeking an experienced Senior Project Manager to lead large-scale digital transformation and enterprise platform delivery initiatives. The role involves managing multiple…
Added 2 hours ago
SS
RQ11878 – Software Developer – CRM – Senior
SM Software Solutions Inc.
Toronto, ON
- On-site
Work Arrangement: Onsite – 5 Days per Week
Added 2 hours ago
SS
RQ11879 – Software Developer – CRM – Senior
SM Software Solutions Inc.
Toronto, ON
- On-site
Work Arrangement: Onsite – 5 Days per Week

Blackline Safety

Client Success Manager

Calgary, AB, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: May 13, 2027
Experience: 3-5 years of direct CSM experience, focusing on retention and upsell in SaaS environments
Posting language: English
Posted: Oct 20, 2026

Original job description

Our team at Blackline Safety is growing! As a people-driven technology company, with a mission to make sure every worker returns home safely, we drive innovation, practice resiliency, demonstrate leadership, go the extra mile for our customers, and empower our people to be their best.

The Client Success Manager is responsible for building strong relationships with clients, ensuring their satisfaction, and driving long-term value from the company's offerings. This role bridges the gap between sales and support, acting as a trusted advisor to clients and a strategic partner internally.

Key Responsibilities

Renew customers service contracts through our distribution networks, preparing renewal quotes and following through to completion
Effectively manage account renewal negotiations including creating appropriate quotations, resulting in the completion of greater than 90% of renewals within the designated quarter
Establish productive professional relationships with key personnel in assigned customer accounts, ensuring long term client retention and growth
Identify and drive growth opportunities inside accounts, working with sales management to work as a team and help drive results
Plan and execute annual, quarterly and other types of business reviews to ensure customers are deriving optimum value from their Blackline solution and use their ability to effectively prepare, and deliver these messages to client accounts. This includes consistently demonstrating an understanding of the audience within the client account
Demonstration of the ability to consistently apply techniques to engage, grow and handle issues related to assigned customer accounts, of different sizes/complexity, to meet corporate, team and individual performance objectives
Interpret customer concerns and mobilize the necessary internal resources in such a way that not only customer satisfaction is assured but our product offering is continuously improving
Understanding of the company's product catalog, their application within customer accounts and comfort in consistently communicating the benefits of the different features of the product
Develop customer account plans and to consistently apply project management principles, including collaboration with other Blackline teams and distribution partners, to fulfill account management tasks or other specially assigned projects
Work as an ambassador to help clients realize the full benefit of available Blackline products and services
Provide feedback to product management team on long term trends that may affect customer satisfaction or retention
Actively look for ways to improve process efficiencies and effectiveness
Other duties as assigned

About You

3-5 years of direct CSM experience, focusing on retention and upsell in SaaS environments
Post-secondary degree in business or marketing is an asset
Previous account management or sales professional experience in multi million dollar product sales and/or service renewal or retention contracts
Proficient with the full MS Office suite, including Teams, Excel and PowerPoint, and have an Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) application experience
Proven ability to work within a team structure, collaborate and lead a team when called upon
Proven experience managing customer relationships with strong problem solving abilities and a proactive approach to addressing client needs
Ability to analyze data and present insights to client
Availability to travel up to 15%
Clear communication, both written and verbal with strong interpersonal skills

Total Rewards

At Blackline Safety, we offer more than just a job - we offer a career with purpose. Our Total Rewards offerings are designed to support the diverse needs of our global workforce and vary based on employment type and location. They may include:

Competitive base salary and annual compensation review
Comprehensive health and dental benefits*
Mental health and wellness support
Flexible work arrangements and hybrid work model for eligible positions
Paid vacation, personal and sick days*
Professional development opportunities
Education funding
A collaborative, inclusive, and mission-driven culture
Exclusive access to perks and discounts
A flexible ‘Dress for Your Day' environment
Eligibility and coverage vary by employment type and region

Diversity, Equity & Inclusion

Blackline Safety is powered by the diversity of our talented employees. We are an equal opportunity employer. We consider all applicants, regardless of age, religion, race, color, ancestry, gender, gender identity or expression, disability, national origin, race, or sexual orientation. We enthusiastically encourage all individuals to apply for positions that fit their passions.

If you require accommodation during the recruitment process, please contact us at careers@blacklinesafety.com. We are committed to ensuring an accessible and equitable experience for all candidates.

Join Us

If you're passionate about technology, safety, and making a difference, we'd love to hear from you. Apply today and help us build a safer, more connected world.

Unauthorized Recruitment Communication Alert

We are aware of the instances in which individuals are receiving fraudulent job offers or interview requests that are fraudulently alleged to be from Blackline Safety.

Blackline Safety does not request payment or personal financial information at any stage of the recruitment process.

Please exercise caution, and do not respond to emails or other communications that are not from a Blackline Safety email address.

Apply on LinkedIn About employer

More about this job

Responsibilities

Manage client relationships and service contract renewals, negotiate renewal terms, and identify opportunities to grow accounts and improve retention. Advise customers on product value, coordinate internal and distribution partner resources, conduct business reviews, and share customer feedback to improve products and processes.

Requirements

Candidates should have 3–5 years of customer success experience focused on retention and upselling in SaaS, with account management or sales experience in large product sales or service contracts. A business or marketing post-secondary degree is an asset; candidates should also have CRM and ERP experience, strong communication and analytical skills, and be available to travel up to 15%.

Skills

Customer Retention
Upselling
Contract Renewals
Negotiation
Account Management
Business Reviews
Customer Success
Problem Solving
Data Analysis
Presentation Skills
Project Management
Cross-Functional Collaboration
Communication
Process Improvement
Microsoft Office

Benefits

Competitive Base Salary
Annual Compensation Review
Health and Dental Benefits
Mental Health and Wellness Support
Flexible Work Arrangements
Hybrid Work Model for Eligible Positions
Paid Vacation
Personal Days
Sick Days
Professional Development Opportunities
Education Funding
Perks and Discounts
Flexible Dress Code

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
SaaS
Client Retention
Upselling
Service Contract Renewals
Renewal Negotiations
Account Management
Enterprise Resource Planning (ERP)
Microsoft Office
Microsoft Teams
Microsoft Excel
Microsoft PowerPoint
Business Reviews
Account Planning
Project Management
Data Analysis
Customer Satisfaction
Product Catalog
Distribution Networks
Cross-Functional Collaboration
Process Improvement
Customer Feedback
Product Management
Client Communication

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Work requirements

Jobs in Canada