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Added 2 hours ago
Technical Question Writer
The Association of Professional Engineers and Geoscientists of Alberta (APEGA)
AB · Edmonton, AB
Full-time
Translate complex technical, legal, regulatory, and ethical concepts into clear, concise, audience-appropriate language without changing the intended meaning
Added 5 hours ago
RFP Writer
Glass Lewis & Co
Toronto, ON
$65,000 to $75,000 CAD / year
Glass Lewis is seeking a RFP (Request for Proposal) Writer to create clear, persuasive, and compliant response documents to win contracts and new business. This role combines project…
Added 6 hours ago
Content Writer
Toronto Regional Real Estate Board
Toronto, ON · North York, ON
$65,000 to $75,000 CAD / year
Full-time
The Content Writer will gather relevant and newsworthy content, to generate original and compelling copy for communications, marketing, and promotional materials, that will capture the…
Added 1 day ago
Staff UX Designer
BeyondTrust
Canada
Full-time
…experiences, developing design strategies, as well as mentoring and guiding the UX team in executing design projects. You will work within product teams and collaborate closely with…
Added 1 day ago
Senior Medical Writer
Reverba Global
Canada
Full-time
…into compelling, accessible stories that drive understanding and action? At Reverba Global, we’re looking for a Senior Medical Writer who thrives at the intersection of science, strategy,…
Added 3 days ago
Technical Writer
Braze
Toronto, ON
Full-time
We're looking for a technical writer to join our Tech Writing team - someone who thinks in systems as naturally as they think in sentences. At Braze, documentation is infrastructure: a…
Added 3 days ago
Technical Writer
Braze
Toronto, ON
We're looking for a technical writer to join our Tech Writing team - someone who thinks in systems as naturally as they think in sentences. At Braze, documentation is infrastructure: a…
Added 5 days ago
Senior Specialist, Grants and Donor Stewardsh
Windmill Microlending
Toronto, ON
$70,000 to $80,000 CAD / year
The successful candidate will serve as the lead writer for major proposals, complex institutional grant reporting, and advanced donor journeys. Acting as a critical partner to senior…
Added 6 days ago
UX WRITER (6 month contract)
The Home Depot Canada
Toronto, ON
Full-time
At Home Depot Canada, the UX Writer is responsible for planning, creating, organizing, editing, and structuring the content and copy our customers encounter when navigating their way around…
Added 6 days ago
RÉDACTEUR, EXPÉRIENCE D’UTILISATEUR – CAN
The Home Depot Canada
Toronto, ON
Full-time
At Home Depot Canada, the UX Writer is responsible for planning, creating, organizing, editing, and structuring the content and copy our customers encounter when navigating their way around…
Added 6 days ago
Technical Writer
Blackpoint Cyber
Remote, Canada
$107,000 to $133,200 CAD / year
Full-time · Remote
We are seeking a Technical Writer to take ownership of the Blackpoint knowledge base and turn it into a reliable, structured content platform for our internal teams, our customers, and our…
Added 6 days ago
Product Technical Writer | Mining Technology - Vancouver
Hexagon Mining
Vancouver, BC · Metro Vancouver A, BC
Full-time
The Position: Reporting to Head of Technical Publications, this position will see you join our Product development, within technical publications working closely with varied global…
Added 7 days ago
Technical Industry Content Writer
ZenaTech Inc.
Toronto, ON
$60,000 to $70,000 CAD / year
Full-time
ZenaTech is looking for a Technical Industry Content Writer to develop high-quality, authoritative
Added 7 days ago
Bilingual - Proposal Writer
Bosch Building Technologies North America
Ottawa, ON
Full-time
Bosch Building Technologies currently has a need for a Bilingual Proposal Writer to assist our Marketing department with proposal writing, team administrative duties, business development…
Added 8 days ago
Bilingual - Proposal Writer
Paladin Technologies
Ottawa, ON
Full-time
Bosch Building Technologies currently has a need for a Bilingual Proposal Writer to assist our Marketing department with proposal writing, team administrative duties, business development…
Added 8 days ago
Medical Writer II
EVERSANA
Toronto, ON
Full-time
Develop draft reports (eg, technical) and slide decks
Added 8 days ago
AVP, Content and Editorial Strategist
Global X Canada
Toronto, ON
$80,000 to $125,000 CAD / year
Full-time
Global X is looking for an AVP, Content and Editorial Strategist to join our Marketing team. This is a role for an investment-ﬂuent writer and editor who can turn complex market…
Added 8 days ago
Senior Content Designer
Alquemy Search & Consulting
Vancouver, BC
$40 to $58 CAD / hour
Contract
Senior UX Writer / Senior Content Designer (6 months contract)
Added 9 days ago
Senior Specialist, Grants and Donor Stewardship
Windmill Microlending
Toronto, ON
$70,000 to $80,000 CAD / year
Contract
The successful candidate will serve as the lead writer for major proposals, complex institutional grant reporting, and advanced donor journeys. Acting as a critical partner to senior…
Added 13 days ago
Program Manager, Creative Studio
WestJet Group
Calgary, AB
You communicate clearly and confidently, whether you are working with a designer, writer, senior leader, marketing partner, external agency or production company.
Added 14 days ago
Digital Communications Specialist
RESORT MUNICIPALITY OF WHISTLER
Whistler, BC
Up to $45.78 CAD / hour
This position performs specialized communications and technical work to contribute to the development, implementation, and ongoing evaluation of the RMOW’s digital presence. Working as a…
Added 14 days ago
Stratège en contenu et référencement (Bilingue)
EBlock
Canada
Full-time
…content writing (like, a lot), as well as some basic local and technical SEO account management, which requires consistent daily, weekly, and monthly attention. The candidate must be an…
Added 15 days ago
Marketing Coordinator / Content Writer
Recrute Action
Montreal, QC
Join a growing organization where content creation, digital communications, and marketing initiatives directly contribute to brand visibility, audience engagement, and the success of…
Added 15 days ago
Architectural Design Lead
Ontario Bollards Inc.
Georgetown, ON
Full-time
Reports to: VP Sales and Marketing, peer to the Sales Manager
Added 15 days ago
Content Creator
Superior Glove
Acton, ON
$50,000 to $65,000 CAD / year
Contract · Temporary
Are you an experienced writer and copyeditor who knows how to turn complex information into clear, engaging content? Do you enjoy adapting your writing across different audiences, channels,…

Blackpoint Cyber

Technical Writer

Remote, Canada

Pay: $107,000 to $133,200 CAD / year
Job type: Full-time
Workplace: Remote
Experience: 8+ years of professional technical writing experience, including ownership of a customer-facing knowledge base or help center at scale.
Posting language: English
Posted: Sep 25, 2026

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Original job description

Blackpoint Cyber is the leading provider of world-class cybersecurity threat hunting, detection and remediation technology. Founded by former National Security Agency (NSA) cyber operations experts who applied their learnings to bring national security-grade technology solutions to commercial customers around the world, Blackpoint Cyber is in hyper-growth mode, fueled by a recent $190m series C round.

About Blackpoint Cyber

Blackpoint Cyber is a leading provider of cybersecurity threat hunting, detection, and remediation technology. Founded by former National Security Agency (NSA) cyber operations experts, our company brings national security-grade solutions to commercial customers worldwide. We are in a period of hyper-growth, recently fueled by a $190 million Series C round.

Our Mission & Values

At Blackpoint, our mission is to provide absolute and unified Managed Detection and Response services to organizations across the globe. Our team, comprised of former Department of Defense and Intelligence security experts, is dedicated to stopping malicious tradecraft and safeguarding Managed Service Provider (MSP) operations. We value high-quality execution, ownership, and strong ethics, always striving to do right by our customers. We foster an energetic, collaborative, and high-performance culture, encouraging growth through overcoming modern cybersecurity challenges.

Position Summary

We are seeking a Technical Writer to take ownership of the Blackpoint knowledge base and turn it into a reliable, structured content platform for our internal teams, our customers, and our MSP partners. This is a full-time, permanent role with a clear initial mandate: rebuild a library of roughly 250 articles to a single standard, close a significant content gap, and establish the documentation discipline that keeps it current.

Use of AI will be a force multiplier for drafting, holding a consistent voice and structure across products, and rewriting the same source content at different altitudes for different audiences You will verify procedures against the live product, chase down incomplete specs with engineers, judge what content needs to exist as the product evolves, capture institutional knowledge that was never written down, and be accountable for the knowledge base’s accuracy.

The work is also foundational to Blackpoint’s AI strategy. We are moving toward AI-assisted and agentic support, and the quality, structure, and accuracy of our documentation is the baseline that capability depends on. You will write for two audiences at once: the person reading the article, and the retrieval system answering a support ticket from it.

You will report to the Head of Product and work closely with Product Management, Technical Support, SOC and threat operations SMEs, and product marketing, using internal documentation and validated support ticket data as your source material.

Key Responsibilities

Standards & Style Guide: Define and own the Blackpoint documentation style guide and article templates, then enforce them consistently across the full knowledge base.

Knowledge Base Rewrites: Rewrite approximately 150 stale, incomplete, or empty articles, grounding each in internal documentation, SME input, and validated support ticket data rather than assumption.

Net-New Content: Author approximately 100 new articles covering troubleshooting, client lifecycle, billing workflows, MSP management at scale, and compliance guidance.

Information Architecture: Build a persona-aligned information architecture that serves internal teams, customers, and partners distinctly, and map an end-to-end customer journey through the content.

AI and Agentic Readiness: Structure content for machine retrieval - consistent headings, atomic topics, explicit prerequisites and outcomes, clean metadata and tagging, and no ambiguity that a retrieval system would resolve incorrectly.

SME Collaboration: Run the SME process. Interview support engineers, SOC analysts, and product managers, extract accurate technical detail, and turn it into clear procedure without requiring SMEs to write.

Data-Driven Prioritization: Use ticket volume and themes, search queries, article performance, and deflection data to decide what gets written, rewritten, and retired.

Publishing Workflow & Governance: Establish the publishing workflow - named content owners, review SLAs, version control, and a freshness and audit cadence so the library does not decay again.

Product Release Alignment: Work to the product release cadence so documentation ships with the feature, not after it.

Quality & Accuracy: Validate every procedure you publish. Documentation in this environment is used during live security incidents and must be correct.

Qualifications

8+ years of professional technical writing experience, including ownership of a customer-facing knowledge base or help center at scale.

Demonstrated experience running a structured content overhaul: audit, information architecture, template and style guide definition, and high-volume rewrites.

Strong command of a documented style guide and topic-based, structured authoring principles.

Proven ability to work directly with technical SMEs and produce accurate procedural content from interviews, internal docs, and ticket data.

Experience writing for technical audiences in cybersecurity, IT operations, MSP/MSSP, or enterprise SaaS.

Working knowledge of knowledge base and documentation platforms (for example Zendesk, Intercom, Confluence, Document360, or similar), plus Markdown and Git-based docs workflows.

Comfort using content analytics and support data to prioritize work and demonstrate impact.

Excellent written English, strong self-direction, and the ability to hold a quality bar under volume pressure.

Preferred Qualifications

Direct experience documenting MDR, EDR, SIEM, or managed security services, or writing for an MSP audience.

Experience preparing a content corpus for AI-assisted support, RAG retrieval, or an agentic support workflow, including chunking, metadata, and evaluating retrieval quality.

Familiarity with compliance frameworks referenced by our customers (CIS, NIST, SOC 2, HIPAA, PCI DSS, Essential Eight).

Experience with API and integration documentation.

Ability to produce supporting diagrams, screenshots, or short walkthrough videos.

Success Measures - First Six Months

Month 1: Full knowledge base audit complete, style guide and templates approved, prioritized backlog agreed with Product leadership.

Month 3: Information architecture live, end-to-end customer journey published, priority rewrites shipped, publishing workflow and content ownership in place.

Month 6: Library rebuilt to a single standard, net-new content gap closed, documentation validated as a source for AI-assisted tier 1 responses, and measurable movement in ticket deflection and time-to-resolution.

Why Join Blackpoint?

Be part of a team that is passionate about winning the unfair fight in cybersecurity and making a real impact by protecting organizations and their most valuable assets. We encourage driven professionals with a passion for learning and contributing toward excellence to join us in our mission.

Blackpoint Cyber welcomes and encourages applications from qualified individuals of all races, colors, religions, sex, sexual orientation, gender identity or expression, national origin, age, marital status, or any other legally protected status. We are committed to equality of opportunity in all aspects of employment.

For eligible employees in the US, Blackpoint offers competitive Health, Vision, Dental, and Life Insurance plans, a robust 401k plan, Discretionary Time Off, and other minor perks. International employees receive competitive benefits in accordance with local market standards and applicable country requirements.

Blackpoint believes all employees should share in the company’s success – equity participation is available to employees globally, with program details varying by location and employment structure.

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More about this job

Responsibilities

The Technical Writer will own and rebuild the company's knowledge base, establishing documentation standards and workflows to support internal teams and customers. They will collaborate with SMEs to produce accurate, structured content that is optimized for both human readers and AI retrieval systems.

Requirements

Candidates must have 8+ years of professional technical writing experience, specifically with customer-facing knowledge bases at scale. Proficiency in structured authoring, documentation platforms, and the ability to work effectively with technical SMEs in the cybersecurity or SaaS space is required.

Skills

Technical Writing
Knowledge Base Management
Information Architecture
Cybersecurity
Structured Authoring
Markdown
Git
Zendesk
Intercom
Confluence
Document360
Content Strategy
SME Collaboration
Data Analysis
AI Readiness
API Documentation

Benefits

Health Insurance
Vision Insurance
Dental Insurance
Life Insurance
401k Plan
Discretionary Time Off
Equity Participation

Remote locations

Canada

Remote locations (standardized)

Canada

Visa sponsorship

Not detected in the job text

Keywords

Technical Writer
Cybersecurity
Knowledge Base
SaaS
MSP
MSSP
MDR
EDR
SIEM
Markdown
Git
Zendesk
Intercom
Confluence
Document360
Information Architecture
RAG
AI-assisted support
CIS
NIST
SOC 2
HIPAA
PCI DSS
Essential Eight
API Documentation
Content Strategy
Technical Support
SOC
Threat Operations
Product Management

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