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Added 13 mins ago
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Senior Product Portfolio Manager
Mitel
Ottawa, ON
- Full-time
…for you, you can also sign up for Job Alerts by creating an account. This will give you a profile that you can use for all future applications, and you will be notified whenever a new…
Added 57 mins ago
S
Directeur(trice), ventes et développement des affaires – Multisectoriel / Director, Sales & Business Development – Multisector
Slalom
Montreal, QC
- Full-time
Maintain strong visibility into pipeline development, sales forecasts, and strategic account plans.
Added 57 mins ago
D
Executive Assistant, Central Business Services (Calgary)
Deloitte
Calgary, AB
- Full-time
…health support benefits, a $1,300 flexible benefit spending account, firm-wide closures known as "Deloitte Days", dedicated days of for learning (known as Development and Innovation Days),…
Added 58 mins ago
O
Analyst, Finance and Accounting
OMERS
Toronto, ON · Head Office Toronto
- Full-time
Join us to accelerate your growth & development, prioritize wellness, build connections, and support the communities where we live and work.
Added 1 hour ago
Associate Director, Bain Academy
Bain & Company
Toronto, ON
Partner with account teams on client development activities, including contributing to proposals.
Added 1 hour ago
VP, Senior Auditor - P&C Insurance Actuarial and Risk Management
Swiss Re
Toronto, ON
Assess key risks, governance, processes, and controls, applying actuarial expertise and business judgment to provide independent assurance and challenge at executive levels
Added 1 hour ago
Lead Client Partner, Financial Services
Pinterest
Toronto, ON
…across banking and insurance. Partnering closely with a Client Account Manager, you will build trusted relationships across agencies and direct client organizations, from practitioners to…
Added 1 hour ago
MN
Key Account Manager
Minth North America, Inc.
ON · Ontario, Canada
- $115,000 to $125,000 CAD / year
- Full-time
Our Sales team is expanding and looking to add a Key Account Manager for our customers. We are looking for a dynamic and driven candidate who is interested in joining a fast-growing global…
Added 1 hour ago
TC
Data & Analytics Leader- Consulting/Managing Partner)
Tata Consultancy Services
Toronto, ON
- $110,000 to $130,000 CAD / year
- Full-time
Demonstrated success in consulting, business development, pre-sales, solutioning, opportunity qualification, proposal development, pricing support, and executive-level stakeholder…
Added 2 hours ago
IB
Associate Director, HBA Recruiting
IVEY BUSINESS SCHOOL FOUNDATION
London, ON
- $85,309 to $106,636 CAD / year
- Full-time
- Contract
…offers undergraduate and graduate degree programs, as well as Executive Education at campuses in London, Toronto, and Hong…
Added 3 hours ago
PF
Gestionnaire senior·e de la réussite client | Senior Customer Success Manager
Power Factors
Remote, Canada
- Remote
Added 3 hours ago
AR
Account Executive
ALS Recruiting Ltd
Canada
- Full-time
…dynamic team within the freight industry. As a Freight Business development manager , you will be responsible for driving revenue growth, expanding our customer base, and developing…
Added 3 hours ago
PF
Gestionnaire senior·e de la réussite client | Senior Customer Success Manager
Power Factors
Montreal, QC
- Full-time
Added 4 hours ago
SP
Small, Medium, and Growth Business - Account Executive - Vancouver (Office-Based)
Salesforce Partner Canada
Vancouver, BC
- Full-time
Our Small, Medium, and Growth Business (SMB) Account Executive team is one of the fastest-moving sales teams at Salesforce, focused on helping small and mid-sized businesses unlock the…
Added 5 hours ago
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Account Executive
Laylah
Quebec, QC
- Full-time
Financial advisors don't want to be sold to; they want to be understood. As an Account Executive, you will own the full sales cycle at Laylah: finding the advisors and firms who struggle…
Added 6 hours ago
CO
Chief of Police
City of Saint John
Saint John, NB
- Full-time
Reporting to and receiving direction from the Commission, the Chief of Police serves as the Chief Executive Officer of the Police Force and the senior law enforcement leader for the…
Added 6 hours ago
Account Executive
Corpay
Vancouver, BC
Corpay is currently looking to hire an Account Executive within our Stored Value Solutions (SVS) division. This position falls under our Client Services line of business and is located in…
Added 8 hours ago
PT
Account Executive
Paladin Technologies
Toronto, ON
- Full-time
As a pro-active Account Executive with Bosch Building Technologies, you will be responsible for achieving sales revenue goals, developing, and maintaining valued customer relationships,…
Added 8 hours ago
UO
Supervising Field Engineer - Civil Engineer V
University of Alaska Fairbanks Petroleum Engineering
Field, BC
- Contract
…any such non-State employment offer, notify the Office of the Executive Inspector General for the Agencies of the Illinois Governor (“OEIG”) or may be subject to a…
Added 10 hours ago
Senior Connectivity Partnership Manager
Geotab
Oakville, ON · Toronto, ON · Waterloo, ON
Strong cross-functional collaboration, contract administration, and analytical skills to prepare executive-ready briefings and drive carrier savings pipelines.
Added 10 hours ago
PC
Design Engineer
Port City Young Professionals, LLC
Engineer, BC
- Full-time
Review municipal zoning and land development ordinances and applicable agency regulations to determine land development limitations for the property.
Added 11 hours ago
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Client Partner - Insurance
Cognizant
Toronto, ON
- Full-time
As a Client Partner, you will make an impact by owning end-to-end account relationships, driving rapid business expansion, and growing the revenue, profitability, and overall health of your…
Added 12 hours ago
MS
Director, Employer Sales
Myant Shared Service Corp.
Mississauga, ON
- Full-time
This is not an account-management role. We are looking for a hunter. Someone who already has a strong network across Canadian employers, benefits, health and wellness, and who gets excited…
Added 12 hours ago
MS
Director, Cardiology Sales
Myant Shared Service Corp.
Mississauga, ON
- Full-time
Build a repeatable account-development model that can scale nationally.
Added 12 hours ago
B&
Project Manager - Transmission & Distribution (Toronto)
Burns & McDonnell
Toronto, ON
- Full-time
Leverage existing client relationships, create new client relationships, and focus on repeat work within each Account.

Blazesoft

VIP & Player Experience Manager

Concord, ON, L4K 4G7, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 8, 2026

Original job description

Concord, Ontario, Canada | In-Office

Customer Experience

Company Overview

Join a dynamic, fast-growing gaming company that lives and breathes creating immersive, cutting-edge player experiences. We are proud of a culture built on creativity, collaboration, and a relentless drive to push the boundaries of the industry. If you are a highly motivated, results-driven professional passionate about gaming and revenue growth, we want to talk to you.

The Opportunity

Our players are at the centre of everything we build, and this role exists to look after them properly.

Every player forms a view of the brand they play on. How they are treated when they win. How quickly someone is there when something goes wrong. Whether they feel recognised or simply processed. That experience is what keeps players with us, and it deserves someone who treats it as their own.

That is this role. You will own the player experience of one of our brands, and our most valuable players on it are yours to know, look after and grow. You will be the person who understands that brand's players better than anyone, and the person others turn to when they need that understanding.

This is a senior individual contributor role. You will not manage people. You will own a brand.

Applicants must demonstrate fluent, articulate communication skills in English.

What You Will Own

1. Your VIP portfolio and the VIP program

Own a portfolio of VIP accounts on your brand - know these players properly, build real relationships, and be their day-to-day point of contact.
Own retention, reactivation and net revenue for the VIP segment on your brand, and be able to explain the numbers.
Decide player-level rewards and comps within agreed limits, and justify them with data rather than instinct alone.
Shape your brand's VIP program - working with the brand manager and other stakeholders to evolve its tiers, rewards and engagement as the brand grows.

2. Escalations

Be the final internal owner of escalated player issues on your brand, and see them through to resolution.
Drive the root-cause fix, not just the case resolution. A problem that resolves twice is a problem you have not finished.
Handle sensitive accounts with complete discretion and maintain confidentiality at all times.

3. The CX health of your brand

Be accountable for how your brand performs on service - response and resolution times, satisfaction, contact rate, repeat contacts.
Own the improvement list for your brand and drive it forward with the relevant teams.
Keep player-facing content accurate - canned responses, help content and policy wording for your brand.

4. Coordination and reporting

Represent your brand across departments and coordinate with the teams whose work touches your players.
Report regularly on your brand's performance.
Present insight and recommendations to department heads and the executive team.

What You Will Bring

An ownership instinct. You are comfortable being the person everyone asks about a brand, and you do not wait to be told something is your problem.
A team player. You work well with others, share what you know, and are easy to work alongside when the pressure is on.
The ability to move people you do not manage. Most of what you need will come from other teams. Influence, not authority, is the job.
A commercial head. You connect player happiness to revenue outcomes, not just satisfaction scores.
Comfort with data. You can read player value and behaviour trends and turn them into a concrete plan.
Judgement under pressure. Sharp problem-solving on high-stakes, escalated issues, and the discretion to handle sensitive account information.
Fresh ideas. You bring a point of view, you are willing to challenge how things are done today, and you have the drive to turn a good idea into something real.
Presence. You can hold your own presenting to business units and the executive team.
Flexibility. This is a dynamic, fast-paced and high-pressure environment. Players do not keep office hours, and the role will at times call for availability outside of them, including evenings, weekends, and holidays.

Requirements

Post-secondary education in a relevant field.
Minimum 4 years in VIP management, account management, player development, customer success or high-value customer support - ideally in iGaming, social or sweepstakes gaming, or another high-touch consumer business.
Demonstrated experience connecting your work to measurable revenue or retention outcomes.
Experience owning escalations end to end.
Strong analytical skills and confidence working with player data and reporting tools.
Fluent, articulate English, written and verbal.
Proven ability to handle confidential and sensitive information with discretion.
Demonstrated ability to work independently as well as within a team.
Experience working across functions and presenting to senior stakeholders.

Benefits

Why Join Us?

A seat at the table across the business - not a support function on the sidelines
Exciting projects using cutting-edge technology
Collaborative, supportive work environment
Opportunities for career development, growth, and advancement
Fantastic company events
Group benefits: extended healthcare, dental, vision, and disability insurance
On-site leisure facilities and on-site parking

Apply About employer

More about this job

Responsibilities

You will own the player experience for a specific brand, managing a portfolio of VIP accounts to drive retention and revenue. Additionally, you will act as the final internal owner for escalated player issues and coordinate cross-departmental efforts to improve service health.

Requirements

Candidates must have at least 4 years of experience in VIP management, account management, or customer success, ideally within the iGaming or high-touch consumer sectors. A post-secondary education is required, along with strong analytical skills and the ability to communicate effectively in English.

Skills

VIP management
Account management
Player development
Customer success
Data analysis
Relationship building
Revenue growth
Retention strategy
Conflict resolution
Stakeholder management
Reporting
Communication
Problem solving
Strategic planning
Confidentiality

Benefits

Extended healthcare
Dental insurance
Vision insurance
Disability insurance
On-site leisure facilities
On-site parking

Visa sponsorship

Not detected in the job text

Keywords

VIP Management
Account Management
Player Experience
iGaming
Customer Success
Retention
Revenue Growth
Data Analysis
Escalation Management
Stakeholder Engagement
Reporting
Consumer Business
Relationship Management
Strategic Planning
Brand Management
Performance Metrics
Customer Service
Analytical Skills
Communication
Confidentiality

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