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Added 3 hours ago
KC
Advertising account executive
Kenan Courier and Logistics
North Bay, ON
- From $40.48 CAD / hour
- Full-time
- On-site
Respond to enquiries from members of the business community concerning development opportunities
Added 3 hours ago
PC
Strategic Segment & Customer Marketing Manager
Phoenix Contact Ltd
Milton, ON
- Full-time
Collaborate closely with Sales, Product Management, Engineering, Technical Support, and Business Leadership teams.
Added 3 hours ago
M
Sales, Enterprise - Canada
Meter
Remote, Canada
- Full-time
- Remote
Our Enterprise sales team has been delivering this model to thousands of customers across the globe, including Lyft, Reddit and Bridgewater, primarily in the US and EMEA.
Added 5 hours ago
AI
Now Hiring: Account Executive (CLOSED)
AdEasy Inc.
Winnipeg, MB
- Full-time
As an Account Executive at AdEasy, you will be in charge of driving in new business through both inbound leads and outreach. It is essential you be a good listener who is able to offer our…
Added 5 hours ago
TT
Media Sales Account Executive
TLN TV
Toronto, ON
- Full-time
Why Join Us? At TLN Media Group, you’ll be more than just a Sales Executive – you’ll be a cultural ambassador. You’ll have the opportunity to work with a passionate team dedicated to…
Added 7 hours ago
Project Coordinator - Capital Projects
Convergint Technologies Ltd
Dartmouth, NS
Work with the Senior Operations Assistant and Business Development Executive teams to develop and maintain the account policy and procedures. Ensure all team members follow defined…
Added 7 hours ago
Service Account Executive - Building Automation Systems
Convergint Technologies Ltd
Calgary, AB
Works with Convergint’s vertical business development teams and Convergint’s global and enterprise account team to implement sales marketing strategies, to penetrate multiple vertical…
Added 7 hours ago
MO
Enterprise Account Executive
MSP OPERATIONAL CORP
Vancouver, BC · Victoria, BC
- $175,000 to $300,000 CAD / year
- Full-time
As Enterprise Account Executive, you will drive sales growth by surpassing set targets. This role requires mastery of our diverse solutions suite and the ability to articulate our value…
Added 8 hours ago
A
Représentant(e) des ventes- Grands comptes (CHASSEUR)/Senior Sales Representative, Up Market Accounts (Hunter)
ADP
Montreal, QC
- Full-time
Added 9 hours ago
CE
Senior Electrical Engineer, Traffic Signals Team Lead
Colm Engineering Ltd
Hamilton, ON
- Full-time
Assist with the procurement of new business for the Company, including preparation of proposals and quotations
Added 9 hours ago
SP
Account Executive - Data (Canadian Federal Government)
Salesforce Partner Canada
ON · Ontario, Canada
- Full-time
As an Account Executive selling in a Data role, you will be selling Salesforce Data solutions into Canadian Federal Government agencies and organizations across Ottawa. This is a critical…
Added 9 hours ago
K
Customer Success Manager
Klue
Remote, Canada
- $75,000 to $105,000 CAD / year
- Full-time
- Remote
…spotting churn signals before anyone else names them, building the business case for expansion, and running cross-sell motions with Sales, including Klue's win-loss interview program. The…
Added 10 hours ago
C
Director, Strategic Partnerships
Clarity
Vancouver, BC
- $200,000 to $350,000 CAD / year
- Full-time
3-6+ years in partnerships, business development, or commercial roles at a fintech, financial infrastructure provider, or financial institution, with deals you personally sourced,…
Added 10 hours ago
SP
Small, Medium, and Growth Business - Account Executive - Vancouver (Office-Based)
Salesforce Partner Canada
Vancouver, BC
- Full-time
Our Small, Medium, and Growth Business (SMB) Account Executive team is one of the fastest-moving sales teams at Salesforce, focused on helping small and mid-sized businesses unlock the…
Added 10 hours ago
SP
Platform and Security Growth Business Account Executive
Salesforce Partner Canada
Toronto, ON
- Full-time
In the role of Platform Account Executive, you'll unlock the untapped potential of our Platform by collaborating with Account Owners (Core Account Executives) to deliver relevant insights…
Added 11 hours ago
CI
Director of Marketing, Defence
Calian in Space & Technology
Ottawa, ON
- Full-time
Develop Defence-specific sales and business development enablement tools and resources.
Added 11 hours ago
ECH - Senior Financial Analyst
The Employee Experience Team
Vaughan, ON
…maintaining complex financial and operational models to support development planning and strategic decision-making This role leads the creation and maintenance of operational forecasts that…
Added 12 hours ago
F
Strategic Account Manager - Rentals
Finning
Calgary, AB · Edmonton, AB
- Full-time
Proven success in Strategic Account Management, Business Development, Key Account Management, or Sales.
Added 13 hours ago
Marketing & Administrative Specialist - North York
Colliers International
Toronto, ON
…real estate! Your background includes delivering exceptional sales support to internal and external clients. In this position, you will be supporting marketing, operational duties and…
Added 13 hours ago
MH
Event Marketing Manager
MedMe Health
Toronto, ON
- $70,000 to $100,000 CAD / year
- Full-time
This role sits on the Marketing team and works closely with Sales, Business Development, account management, design and our executive assistants.
Added 14 hours ago
A
Senior Manager, AI Strategy & Business Development
Avanade
Toronto, ON
- Full-time
Demonstrated success in opportunity origination, presales, business development, solution selling, or consulting sales.
Added 14 hours ago
Renewals Specialist | Spécialiste des renouvellements
Alveole
Montreal, QC
Experience in Customer Success, Account Management, Customer Support, Business Development, Renewals, or another customer-facing role.
Added 14 hours ago
Account Executive - Biodiversity Data Product
Alveole
Montreal, QC
You’ll work directly with our CEO and Product team, owning the entire sales cycle: from prospecting and discovery to proposals, negotiation, and close. You’ll engage with major real estate…
Added 15 hours ago
S
Senior Manager, Store Experience & Services
sephora.com
Toronto, ON
- Full-time
…Canada stores. The work you do will impact beauty by turning business performance, client insights, and field feedback into scalable programs that improve sales, conversion, service…
Added 15 hours ago
A
Account Executive
Appear
Toronto, ON
- Full-time
…clinic, or software to use, the brands that get cited win the business, and most companies have no idea whether they're showing up. Appear fixes that. We measure AI visibility, identify the…

Blazesoft

VIP & Player Experience Manager

Concord, ON, L4K 4G7, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Oct 8, 2026

Original job description

Concord, Ontario, Canada | In-Office

Customer Experience

Company Overview

Join a dynamic, fast-growing gaming company that lives and breathes creating immersive, cutting-edge player experiences. We are proud of a culture built on creativity, collaboration, and a relentless drive to push the boundaries of the industry. If you are a highly motivated, results-driven professional passionate about gaming and revenue growth, we want to talk to you.

The Opportunity

Our players are at the centre of everything we build, and this role exists to look after them properly.

Every player forms a view of the brand they play on. How they are treated when they win. How quickly someone is there when something goes wrong. Whether they feel recognised or simply processed. That experience is what keeps players with us, and it deserves someone who treats it as their own.

That is this role. You will own the player experience of one of our brands, and our most valuable players on it are yours to know, look after and grow. You will be the person who understands that brand's players better than anyone, and the person others turn to when they need that understanding.

This is a senior individual contributor role. You will not manage people. You will own a brand.

Applicants must demonstrate fluent, articulate communication skills in English.

What You Will Own

1. Your VIP portfolio and the VIP program

Own a portfolio of VIP accounts on your brand - know these players properly, build real relationships, and be their day-to-day point of contact.
Own retention, reactivation and net revenue for the VIP segment on your brand, and be able to explain the numbers.
Decide player-level rewards and comps within agreed limits, and justify them with data rather than instinct alone.
Shape your brand's VIP program - working with the brand manager and other stakeholders to evolve its tiers, rewards and engagement as the brand grows.

2. Escalations

Be the final internal owner of escalated player issues on your brand, and see them through to resolution.
Drive the root-cause fix, not just the case resolution. A problem that resolves twice is a problem you have not finished.
Handle sensitive accounts with complete discretion and maintain confidentiality at all times.

3. The CX health of your brand

Be accountable for how your brand performs on service - response and resolution times, satisfaction, contact rate, repeat contacts.
Own the improvement list for your brand and drive it forward with the relevant teams.
Keep player-facing content accurate - canned responses, help content and policy wording for your brand.

4. Coordination and reporting

Represent your brand across departments and coordinate with the teams whose work touches your players.
Report regularly on your brand's performance.
Present insight and recommendations to department heads and the executive team.

What You Will Bring

An ownership instinct. You are comfortable being the person everyone asks about a brand, and you do not wait to be told something is your problem.
A team player. You work well with others, share what you know, and are easy to work alongside when the pressure is on.
The ability to move people you do not manage. Most of what you need will come from other teams. Influence, not authority, is the job.
A commercial head. You connect player happiness to revenue outcomes, not just satisfaction scores.
Comfort with data. You can read player value and behaviour trends and turn them into a concrete plan.
Judgement under pressure. Sharp problem-solving on high-stakes, escalated issues, and the discretion to handle sensitive account information.
Fresh ideas. You bring a point of view, you are willing to challenge how things are done today, and you have the drive to turn a good idea into something real.
Presence. You can hold your own presenting to business units and the executive team.
Flexibility. This is a dynamic, fast-paced and high-pressure environment. Players do not keep office hours, and the role will at times call for availability outside of them, including evenings, weekends, and holidays.

Requirements

Post-secondary education in a relevant field.
Minimum 4 years in VIP management, account management, player development, customer success or high-value customer support - ideally in iGaming, social or sweepstakes gaming, or another high-touch consumer business.
Demonstrated experience connecting your work to measurable revenue or retention outcomes.
Experience owning escalations end to end.
Strong analytical skills and confidence working with player data and reporting tools.
Fluent, articulate English, written and verbal.
Proven ability to handle confidential and sensitive information with discretion.
Demonstrated ability to work independently as well as within a team.
Experience working across functions and presenting to senior stakeholders.

Benefits

Why Join Us?

A seat at the table across the business - not a support function on the sidelines
Exciting projects using cutting-edge technology
Collaborative, supportive work environment
Opportunities for career development, growth, and advancement
Fantastic company events
Group benefits: extended healthcare, dental, vision, and disability insurance
On-site leisure facilities and on-site parking

Apply About employer

More about this job

Responsibilities

You will own the player experience for a specific brand, managing a portfolio of VIP accounts to drive retention and revenue. Additionally, you will act as the final internal owner for escalated player issues and coordinate cross-departmental efforts to improve service health.

Requirements

Candidates must have at least 4 years of experience in VIP management, account management, or customer success, ideally within the iGaming or high-touch consumer sectors. A post-secondary education is required, along with strong analytical skills and the ability to communicate effectively in English.

Skills

VIP management
Account management
Player development
Customer success
Data analysis
Relationship building
Revenue growth
Retention strategy
Conflict resolution
Stakeholder management
Reporting
Communication
Problem solving
Strategic planning
Confidentiality

Benefits

Extended healthcare
Dental insurance
Vision insurance
Disability insurance
On-site leisure facilities
On-site parking

Visa sponsorship

Not detected in the job text

Keywords

VIP Management
Account Management
Player Experience
iGaming
Customer Success
Retention
Revenue Growth
Data Analysis
Escalation Management
Stakeholder Engagement
Reporting
Consumer Business
Relationship Management
Strategic Planning
Brand Management
Performance Metrics
Customer Service
Analytical Skills
Communication
Confidentiality

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