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Added 10 mins ago
GT
Manager, Commercial Intelligence
Greater Toronto Airports Authority
Toronto, ON
- Full-time
Reporting to the Director, Commercial Performance & Governance, the Manager, Commercial Intelligence is responsible for building and advancing the Commercial Intelligence function across…
Added 10 mins ago
AG
Electrical & Controls Project Engineer
Artemis Gold - Blackwater Project
Vancouver, BC
- Other
…gold and silver pour at Blackwater was achieved in 2025 and commercial production was declared on May 1, 2025. Artemis Gold trades on TSX-V under the symbol ARTG. For more information visit…
Added 10 mins ago
Revenue Operations Specialist
Diligent Corporation
Vancouver, BC
…team, this role will ensure products, pricing, quotes, and commercial data are accurately maintained across Salesforce and related systems. The successful candidate will help drive…
Added 24 mins ago
MH
Investment Associate - Infrastructure
Madison Hunt
Toronto, ON
- Full-time
Madison Hunt is partnered with a leading global alternative investment manager to appoint Investment Associates to its Toronto-based infrastructure investment team.
Added 24 mins ago
BC
Excavator Operator
BRUSH careers
NS · Inverness, NS
- Full-time
Added 24 mins ago
SJ
Associate Manager, Brand Revenue Growth Management
So Jobs
Toronto, ON
- $78,300 to $102,300 CAD / year
- Full-time
Senior Analyst, Brand Revenue Growth Management (RGM) / Associate Manager, Brand Revenue Growth Management (RGM)
Added 24 mins ago
KS
Regional Sales Manager - Building Automation
Kinetic Search Group
Montreal, QC · Greater Montreal, QC
- Full-time
…and gas detection technologies is seeking a Regional Sales Manager to lead business development and sales growth throughout…
Added 24 mins ago
CP
Applications Administrator
Choice Properties
Toronto, ON
- Full-time
Choice Properties Real Estate Investment Trust is an owner, manager and developer of well-located retail and commercial real estate across Canada. Choice Properties' portfolio spans…
Added 25 mins ago
AGL - Building Operator (Downtown Halifax)
The Armour Group Limited
Halifax, NS
Reporting to the Manager of Building Operations, you will be responsible for the maintenance, monitoring, and troubleshooting of building systems, including HVAC, plumbing, electrical, and…
Added 25 mins ago
BB
Director, Performance Marketing
Bed Bath & Beyond
Toronto, ON
- Full-time
…strategic leadership, advanced analytical capabilities, strong commercial acumen, and a focus on continuous…
Added 25 mins ago
IT
Apparel Designer
InTandem Talent
Richmond Hill, ON
- Full-time
Ability to balance creativity with commercial and business requirements.
Added 40 mins ago
W
Commercial & Strategy Analyst
Walker
Oakville, ON
- Full-time
…obvious? Are you ready for a role where your market knowledge, commercial thinking, and analytical skills can directly influence business…
Added 40 mins ago
S
Senior Manager Sustainability
Sysco
AB · Sysco Canada Inc.
- Full-time
The Senior Manager, Sustainability is a member of the global Sustainability team responsible for advancing Sysco’s sustainability strategy, Securing the Future of Food, across Canada while…
Added 40 mins ago
M
Senior Product Portfolio Manager
Mitel
Ottawa, ON
- Full-time
Own the commercial success and lifecycle management of the "Mitel WX" GoForward Unified Communications portfolio. The role serves as the bridge between Product Management, Sales, Marketing,…
Added 40 mins ago
BC
Project Coordinator - Buildings East
Bird Construction
Winnipeg, MB
- Full-time
Assists with the preparation and execution of the overall work plan and project schedule under the direction of the Project Manager
Added 54 mins ago
C
Senior Project Manager | Commercial Interiors
Clearspace
Toronto, ON
- Full-time
Clearspace is transforming the commercial real estate industry by reimagining office design and construction. As a design and build firm, we provide a one-stop solution that significantly…
Added 54 mins ago
ER
sales and distribution manager
ECLIPSE ROOFING LTD
Toronto, ON · Etobicoke, ON
- Full-time
Plan, direct and evaluate the activities of sales departments in commercial, industrial, wholesale and retail and other establishments
Added 54 mins ago
AS
Senior Project Manager
AgileGrid Solutions
Canada
- Full-time
We are seeking an experienced Senior Project Manager with a strong background in mining to lead multidisciplinary engineering teams in delivering complex capital projects within the mineral…
Added 54 mins ago
ES
Millwork Project Manager
eZone Staffing, LLC
ON · Ontario, Canada
- $100,000 to $130,000 CAD / year
- Full-time
Job title: Senior Project Manager – Architectural Millwork
Added 54 mins ago
SC
Senior Manager Sustainability
Sysco Canada Inc.
Toronto, ON · Greater Toronto Area, Canada
- Full-time
The Senior Manager, Sustainability is a member of the global Sustainability team responsible for advancing Sysco's sustainability strategy, Securing the Future of Food, across Canada while…
Added 54 mins ago
KR
Manager, Operational Finance
Kassen Recruitment
Saskatoon, SK
- $100,000 to $135,000 CAD / year
- Full-time
A large organization operating in a capital-intensive industry is seeking a Manager, Operational Finance to join its finance team. This role is ideal for a finance professional with strong…
Added 54 mins ago
M
Growth Marketing Specialist
Mejuri
Toronto, ON
- Full-time
You'll build, launch and optimize campaigns yourself and manage day-to-day spend within the allocations your manager sets. You'll report to the Manager, Growth Marketing, and present…
Added 54 mins ago
PR
Director of Construction
Polar Racking Inc.
Mississauga, ON
- $110,000 to $160,000 CAD / year
- Full-time
…Our diversified portfolio of ground mount products for the commercial and utility scale markets, coupled with our unique suite of engineering collaboration tools, technical services, and…
Added 54 mins ago
R
General Manager
RoomsRelay
Toronto, ON
- $150,000 to $170,000 CAD / year
- Full-time
As General Manager, you will uphold the brand's legacy of refined luxury, elegant service, and unforgettable guest experiences. You will lead a high-performing executive team, foster a…
Added 55 mins ago
A
Responsable de la gestion des fournisseurs / Supplier Chain & Quality management
Airbus
Mirabel, QC · Montreal, QC
- Full-time
The A220 commercial aircraft Programme is looking for 1 to join our Supply Chain Quality Manager (SCQM) team based in Mirabel (Québec, Canada), where you will work jointly with the Airbus…

Blazesoft

VIP & Player Experience Manager

Concord, ON, L4K 4G7, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Oct 8, 2026

Original job description

Concord, Ontario, Canada | In-Office

Customer Experience

Company Overview

Join a dynamic, fast-growing gaming company that lives and breathes creating immersive, cutting-edge player experiences. We are proud of a culture built on creativity, collaboration, and a relentless drive to push the boundaries of the industry. If you are a highly motivated, results-driven professional passionate about gaming and revenue growth, we want to talk to you.

The Opportunity

Our players are at the centre of everything we build, and this role exists to look after them properly.

Every player forms a view of the brand they play on. How they are treated when they win. How quickly someone is there when something goes wrong. Whether they feel recognised or simply processed. That experience is what keeps players with us, and it deserves someone who treats it as their own.

That is this role. You will own the player experience of one of our brands, and our most valuable players on it are yours to know, look after and grow. You will be the person who understands that brand's players better than anyone, and the person others turn to when they need that understanding.

This is a senior individual contributor role. You will not manage people. You will own a brand.

Applicants must demonstrate fluent, articulate communication skills in English.

What You Will Own

1. Your VIP portfolio and the VIP program

Own a portfolio of VIP accounts on your brand - know these players properly, build real relationships, and be their day-to-day point of contact.
Own retention, reactivation and net revenue for the VIP segment on your brand, and be able to explain the numbers.
Decide player-level rewards and comps within agreed limits, and justify them with data rather than instinct alone.
Shape your brand's VIP program - working with the brand manager and other stakeholders to evolve its tiers, rewards and engagement as the brand grows.

2. Escalations

Be the final internal owner of escalated player issues on your brand, and see them through to resolution.
Drive the root-cause fix, not just the case resolution. A problem that resolves twice is a problem you have not finished.
Handle sensitive accounts with complete discretion and maintain confidentiality at all times.

3. The CX health of your brand

Be accountable for how your brand performs on service - response and resolution times, satisfaction, contact rate, repeat contacts.
Own the improvement list for your brand and drive it forward with the relevant teams.
Keep player-facing content accurate - canned responses, help content and policy wording for your brand.

4. Coordination and reporting

Represent your brand across departments and coordinate with the teams whose work touches your players.
Report regularly on your brand's performance.
Present insight and recommendations to department heads and the executive team.

What You Will Bring

An ownership instinct. You are comfortable being the person everyone asks about a brand, and you do not wait to be told something is your problem.
A team player. You work well with others, share what you know, and are easy to work alongside when the pressure is on.
The ability to move people you do not manage. Most of what you need will come from other teams. Influence, not authority, is the job.
A commercial head. You connect player happiness to revenue outcomes, not just satisfaction scores.
Comfort with data. You can read player value and behaviour trends and turn them into a concrete plan.
Judgement under pressure. Sharp problem-solving on high-stakes, escalated issues, and the discretion to handle sensitive account information.
Fresh ideas. You bring a point of view, you are willing to challenge how things are done today, and you have the drive to turn a good idea into something real.
Presence. You can hold your own presenting to business units and the executive team.
Flexibility. This is a dynamic, fast-paced and high-pressure environment. Players do not keep office hours, and the role will at times call for availability outside of them, including evenings, weekends, and holidays.

Requirements

Post-secondary education in a relevant field.
Minimum 4 years in VIP management, account management, player development, customer success or high-value customer support - ideally in iGaming, social or sweepstakes gaming, or another high-touch consumer business.
Demonstrated experience connecting your work to measurable revenue or retention outcomes.
Experience owning escalations end to end.
Strong analytical skills and confidence working with player data and reporting tools.
Fluent, articulate English, written and verbal.
Proven ability to handle confidential and sensitive information with discretion.
Demonstrated ability to work independently as well as within a team.
Experience working across functions and presenting to senior stakeholders.

Benefits

Why Join Us?

A seat at the table across the business - not a support function on the sidelines
Exciting projects using cutting-edge technology
Collaborative, supportive work environment
Opportunities for career development, growth, and advancement
Fantastic company events
Group benefits: extended healthcare, dental, vision, and disability insurance
On-site leisure facilities and on-site parking

Apply About employer

More about this job

Responsibilities

You will own the player experience for a specific brand, managing a portfolio of VIP accounts to drive retention and revenue. Additionally, you will act as the final internal owner for escalated player issues and coordinate cross-departmental efforts to improve service health.

Requirements

Candidates must have at least 4 years of experience in VIP management, account management, or customer success, ideally within the iGaming or high-touch consumer sectors. A post-secondary education is required, along with strong analytical skills and the ability to communicate effectively in English.

Skills

VIP management
Account management
Player development
Customer success
Data analysis
Relationship building
Revenue growth
Retention strategy
Conflict resolution
Stakeholder management
Reporting
Communication
Problem solving
Strategic planning
Confidentiality

Benefits

Extended healthcare
Dental insurance
Vision insurance
Disability insurance
On-site leisure facilities
On-site parking

Visa sponsorship

Not detected in the job text

Keywords

VIP Management
Account Management
Player Experience
iGaming
Customer Success
Retention
Revenue Growth
Data Analysis
Escalation Management
Stakeholder Engagement
Reporting
Consumer Business
Relationship Management
Strategic Planning
Brand Management
Performance Metrics
Customer Service
Analytical Skills
Communication
Confidentiality

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