Find work in Canada.

340,256 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 1 min ago
UO
Development Officer
University of Victoria
Victoria, BC
- Full-time
Jointly reporting to the hiring Associate Director of Faculty Development, and to the Dean or unit head of an assigned portfolio, or a Senior Development Officer (SDO) if in place, the…
Added 1 min ago
GO
Head, Park System Planning and Ecology
Government of Manitoba
Winnipeg, MB
- Full-time
The Head, Park System Planning and Ecology provides senior leadership in park planning and policy development for Manitoba’s provincial park system. The role leads initiatives related to…
Added 2 mins ago
Senior Manager, Brokerage & Advisory Operations
Scotiabank
Toronto, ON
Support Head Office Governance over in-country Wealth Management (Advisory and Brokerage) activities, including the definition and periodic review of standard KPIs, and any related…
Added 16 mins ago
BS
Master Educator
Bushbalm Skincare
Ottawa, ON
- Full-time
Work in a collaborative and fun environment that values creativity and fresh ideas.
Added 16 mins ago
II
Scientific Education Program Administrator
ISCT, International Society for Cell & Gene Therapy
Vancouver, BC
- Full-time
This position will be located at ISCT Head Office in downtown Vancouver, British Columbia. Candidates must be able to legally work full time in Canada (Canadian citizenship, permanent…
Added 16 mins ago
L
Financial Service Representative - LendDirect Office 1534
LendDirect
Cambridge, ON
- Full-time
…in Saint John! With the support of several key people from head office and my DM, I am gracious for the opportunities that have been given to me in my three years here with…
Added 17 mins ago
BP
Bartender
Boston Pizza
Ottawa, ON · Barrhaven, ON
- $17.6 CAD / hour
- Full-time
…situational serving. They believe in championing a fun and safe work environment, and contribute to a positive workplace…
Added 17 mins ago
BP
Assistant Kitchen Manager
Boston Pizza
Ottawa, ON · Barrhaven, ON
- Full-time
…leadership abilities, believe in championing a fun and safe work environment and contribute to a thriving workplace culture. The Assistant Kitchen Manager leads the team during operations…
Added 17 mins ago
BP
Front of House Supervisor
Boston Pizza
Ottawa, ON · Barrhaven, ON
- Part-time
…leadership abilities, believe in championing a fun and safe work environment, and contribute to thriving workplace…
Added 17 mins ago
BP
Kitchen Manager
Boston Pizza
Ottawa, ON · Barrhaven, ON
- Full-time
…leadership abilities, believe in championing a fun and safe work environment and contribute to a thriving workplace…
Added 17 mins ago
BP
Host
Boston Pizza
Ottawa, ON · Barrhaven, ON
- Part-time
…demonstrate and believe in championing a fun and safe work environment and contribute to a thriving workplace…
Added 17 mins ago
BP
Front of House Manager
Boston Pizza
Ottawa, ON · Barrhaven, ON
- Full-time
…leadership abilities, believe in championing a fun and safe work environment, and contribute to thriving workplace…
Added 17 mins ago
BP
Server
Boston Pizza
Ottawa, ON · Barrhaven, ON
- $17.6 CAD / hour
- Part-time
…demonstrate and believe in championing a fun and safe work environment and contribute to a thriving workplace…
Added 17 mins ago
BP
Cook
Boston Pizza
New Westminster, BC
- Full-time
…finish. They also believe in championing a fun and safe work environment and contribute to a thriving workplace…
Added 17 mins ago
BP
Server
Boston Pizza
Neepawa, MB
- Part-time
…demonstrate and believe in championing a fun and safe work environment and contribute to a thriving workplace…
Added 17 mins ago
BP
Dish Washer
Boston Pizza
Wetaskiwin, AB
- Full-time
Come for a job, stay for a career – there are exciting opportunities for career growth within the restaurant or at Boston Pizza head office
Added 17 mins ago
BP
Cook
Boston Pizza
Wetaskiwin, AB
- Full-time
…finish. They also believe in championing a fun and safe work environment and contribute to a thriving workplace…
Added 17 mins ago
AF
Financial Service Representative - LendDirect Office 1534
Attain Finance
Cambridge, ON
- Full-time
…in Saint John! With the support of several key people from head office and my DM, I am gracious for the opportunities that have been given to me in my three years here with…
Added 43 mins ago
TN
Retail store department head
The North West Company
Kashechewan, ON
- From $48,750 CAD / year
- Full-time
- On-site
Added 46 mins ago
BW
Psychologist, Neonatal Follow Up Program (NFUP)
BC Women's Hospital and Health Centre
Vancouver, BC
- Part-time
…Hospital + Health Centre. This Program offers a strong academic environment with a philosophy of evidence-based practice, support for patient-centred research and quality improvement and…
Added 1 hour ago
HF
Generalist - People and Safety
Hollyburn Family Services Ltd.
North Vancouver, BC
- $60,000 to $80,000 CAD / year
- Full-time
Experience working in a non-union environment
Added 1 hour ago
PH
Unit Clerk, Oncology Chemo - BC Cancer Kelowna
Provincial Health Services Authority
Kelowna, BC
- Temporary
…roadside fruit stands for delicious Okanagan fresh fruit, and head out for the multitude of parks and beaches along Kelowna’s…
Added 1 hour ago
TU
Assistant Professor or Associate Professor in Computer Engineering
The University of British Columbia
Vancouver, BC
- Full-time
Department Head | Department of Electrical and Computer Engineering | Faculty of Applied Science (Steven Wilton)
Added 1 hour ago
SR
Accounts Payable Specialist
Swim Recruiting
North Vancouver, BC
- $57,000 to $63,000 CAD / year
- Full-time
Our client is a Canadian-owned and publicly traded company with a Corporate Head Office in North Vancouver, BC. They are an extremely successful organization with a tremendous corporate…
Added 1 hour ago
Senior Director, Wealth Platform Engineering
Scotiabank
Toronto, ON
…innovation, agility, and bold thinking, tackling every challenge head-on with leading technology and the unstoppable power of…

Blazesoft

VIP & Player Experience Manager

Concord, ON, L4K 4G7, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Oct 8, 2026

Original job description

Concord, Ontario, Canada | In-Office

Customer Experience

Company Overview

Join a dynamic, fast-growing gaming company that lives and breathes creating immersive, cutting-edge player experiences. We are proud of a culture built on creativity, collaboration, and a relentless drive to push the boundaries of the industry. If you are a highly motivated, results-driven professional passionate about gaming and revenue growth, we want to talk to you.

The Opportunity

Our players are at the centre of everything we build, and this role exists to look after them properly.

Every player forms a view of the brand they play on. How they are treated when they win. How quickly someone is there when something goes wrong. Whether they feel recognised or simply processed. That experience is what keeps players with us, and it deserves someone who treats it as their own.

That is this role. You will own the player experience of one of our brands, and our most valuable players on it are yours to know, look after and grow. You will be the person who understands that brand's players better than anyone, and the person others turn to when they need that understanding.

This is a senior individual contributor role. You will not manage people. You will own a brand.

Applicants must demonstrate fluent, articulate communication skills in English.

What You Will Own

1. Your VIP portfolio and the VIP program

Own a portfolio of VIP accounts on your brand - know these players properly, build real relationships, and be their day-to-day point of contact.
Own retention, reactivation and net revenue for the VIP segment on your brand, and be able to explain the numbers.
Decide player-level rewards and comps within agreed limits, and justify them with data rather than instinct alone.
Shape your brand's VIP program - working with the brand manager and other stakeholders to evolve its tiers, rewards and engagement as the brand grows.

2. Escalations

Be the final internal owner of escalated player issues on your brand, and see them through to resolution.
Drive the root-cause fix, not just the case resolution. A problem that resolves twice is a problem you have not finished.
Handle sensitive accounts with complete discretion and maintain confidentiality at all times.

3. The CX health of your brand

Be accountable for how your brand performs on service - response and resolution times, satisfaction, contact rate, repeat contacts.
Own the improvement list for your brand and drive it forward with the relevant teams.
Keep player-facing content accurate - canned responses, help content and policy wording for your brand.

4. Coordination and reporting

Represent your brand across departments and coordinate with the teams whose work touches your players.
Report regularly on your brand's performance.
Present insight and recommendations to department heads and the executive team.

What You Will Bring

An ownership instinct. You are comfortable being the person everyone asks about a brand, and you do not wait to be told something is your problem.
A team player. You work well with others, share what you know, and are easy to work alongside when the pressure is on.
The ability to move people you do not manage. Most of what you need will come from other teams. Influence, not authority, is the job.
A commercial head. You connect player happiness to revenue outcomes, not just satisfaction scores.
Comfort with data. You can read player value and behaviour trends and turn them into a concrete plan.
Judgement under pressure. Sharp problem-solving on high-stakes, escalated issues, and the discretion to handle sensitive account information.
Fresh ideas. You bring a point of view, you are willing to challenge how things are done today, and you have the drive to turn a good idea into something real.
Presence. You can hold your own presenting to business units and the executive team.
Flexibility. This is a dynamic, fast-paced and high-pressure environment. Players do not keep office hours, and the role will at times call for availability outside of them, including evenings, weekends, and holidays.

Requirements

Post-secondary education in a relevant field.
Minimum 4 years in VIP management, account management, player development, customer success or high-value customer support - ideally in iGaming, social or sweepstakes gaming, or another high-touch consumer business.
Demonstrated experience connecting your work to measurable revenue or retention outcomes.
Experience owning escalations end to end.
Strong analytical skills and confidence working with player data and reporting tools.
Fluent, articulate English, written and verbal.
Proven ability to handle confidential and sensitive information with discretion.
Demonstrated ability to work independently as well as within a team.
Experience working across functions and presenting to senior stakeholders.

Benefits

Why Join Us?

A seat at the table across the business - not a support function on the sidelines
Exciting projects using cutting-edge technology
Collaborative, supportive work environment
Opportunities for career development, growth, and advancement
Fantastic company events
Group benefits: extended healthcare, dental, vision, and disability insurance
On-site leisure facilities and on-site parking

Apply About employer

More about this job

Responsibilities

You will own the player experience for a specific brand, managing a portfolio of VIP accounts to drive retention and revenue. Additionally, you will act as the final internal owner for escalated player issues and coordinate cross-departmental efforts to improve service health.

Requirements

Candidates must have at least 4 years of experience in VIP management, account management, or customer success, ideally within the iGaming or high-touch consumer sectors. A post-secondary education is required, along with strong analytical skills and the ability to communicate effectively in English.

Skills

VIP management
Account management
Player development
Customer success
Data analysis
Relationship building
Revenue growth
Retention strategy
Conflict resolution
Stakeholder management
Reporting
Communication
Problem solving
Strategic planning
Confidentiality

Benefits

Extended healthcare
Dental insurance
Vision insurance
Disability insurance
On-site leisure facilities
On-site parking

Visa sponsorship

Not detected in the job text

Keywords

VIP Management
Account Management
Player Experience
iGaming
Customer Success
Retention
Revenue Growth
Data Analysis
Escalation Management
Stakeholder Engagement
Reporting
Consumer Business
Relationship Management
Strategic Planning
Brand Management
Performance Metrics
Customer Service
Analytical Skills
Communication
Confidentiality

Report this job