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Added 12 mins ago
DH
Night Audit Manager
Delta Hotels and Resorts®
Edmonton, AB
- Full-time
…during the night, including support to clients as they work with and understand these processes. Performs auditing and accounting functions specifically in the areas of account balancing,…
Added 12 mins ago
BD
Supervisor, Operations (BDL)
Brewers Distributor Ltd
Calgary, AB
- Full-time
We are currently searching for a Supervisor, Operations reporting to the Assistant Manager, Operations. This vacancy is a full-time permanent opportunity. The availability to work all…
Added 12 mins ago
LC
Warehouse Manager
Lactalis Canada
Oshawa, ON
- Full-time
The Warehouse Manager is accountable for all aspects of warehousing operations for assigned territory (including 3rd party warehouses) or shift. The primary goal is to ensure that safety,…
Added 12 mins ago
II
Scientific Education Program Administrator
ISCT, International Society for Cell & Gene Therapy
Vancouver, BC
- Full-time
The Scientific Education Program Administrator reports to the Manager, Scientific & Education Programs and is responsible for the strategic coordination, project management, and successful…
Added 13 mins ago
MF
Director Compensation
Mackenzie Financial Corporation
Toronto, ON · Greater Toronto Area, ON
- Other
Working with key business stakeholders including senior leaders, investment management team and the sales team in the management of the compensation plans including regular communication,…
Added 28 mins ago
GD
Security Specialist
General Dynamics Missions System International
Dartmouth, NS
- $70,000 to $85,000 CAD / year
- Full-time
Provide ongoing support with investigations by way of photo retrieval for incidents and clear information dissemination; overseeing the daily operations of the access control system, which…
Added 43 mins ago
PM
Sales Manager
Premier Motor Freight INC
London, ON
- Full-time
Role Description The Sales Manager is a full-time, on-site role based in the London, Canada Metropolitan Area. This role is responsible for developing and executing sales strategies to grow…
Added 43 mins ago
GD
Security Specialist
General Dynamics Mission Systems–Canada
Dartmouth, NS
- $70,000 to $85,000 CAD / year
- Full-time
Provide ongoing support with investigations by way of photo retrieval for incidents and clear information dissemination; overseeing the daily operations of the access control system, which…
Added 43 mins ago
VS
Technical Adoption Manager
Vena Solutions
Remote, Canada
- $85,459 to $115,621 CAD / year
- Full-time
- Remote
The Technical Adoption Manager is responsible for driving product adoption, ongoing optimization, and the technical health of Vena’s platform for assigned customers following…
Added 57 mins ago
C
Accounts Receivable Coordinator
CPCS
ON · Ontario, Canada
- $50,000 to $58,000 CAD / year
- Full-time
Assist the Corporate Accounting and Reporting Manager in monthly account statement reviews and analysis.
Added 58 mins ago
HF
Generalist - People and Safety
Hollyburn Family Services Ltd.
North Vancouver, BC
- $60,000 to $80,000 CAD / year
- Full-time
Reporting to the Director of People & Culture, the People & Safety Generalist provides guidance and support on employee relations, workplace health and safety, injury management,…
Added 58 mins ago
T
Sr, Mainframe Engineer, TD Securities
TD
Toronto, ON
- Full-time
Responsible for detailed technical design, development, and maintenance of applications on the mainframe platform. This includes (and not limited to); conduct impact analysis, design & code…
Added 58 mins ago
Natural Resource Professional
GeoVerra
Edmonton, AB
The primary purpose of this position is to assist the Forestry and Environmental team in executing field projects in accordance with the instructions provided by the client, project manager…
Added 58 mins ago
RT
Director, Financial Planning and Analysis
Raising The Village
Remote, Canada
- Full-time
- Remote
The Director, Financial Planning and Analysis (FP&A) will play a critical role in leading RTV’s forward-looking finance function and serving as a strategic partner to the CFO, executive…
Added 1 hour ago
RP
Senior Financial Analyst, Financial Planning & Projects
RECRUITMENT PARTNERS INC.
AB · Edmonton, AB
- Full-time
Our client is seeking a Senior Financial Analyst to join their Finance team. Reporting to the Finance Manager, this position offers the opportunity to play a critical role in financial…
Added 1 hour ago
PH
Coordinator, Integrated Protection Services Operations
Provincial Health Services Authority
Vancouver, BC
- Full-time
Assist in developing and managing operating and capital budgets for the assigned portfolio, including managing and reporting expenditures, ensuring efficient utilization of financial…
Added 1 hour ago
TC
Senior Manager, Portfolio
Travelers Capital Corp
Calgary, AB
- $100,000 to $125,000 CAD / year
- Full-time
…management of the Travelers portfolio of investments, review and analysis of on-going portfolio company reporting, assist with execution of live transactions, initiate and control the…
Added 1 hour ago
JO
Territory Sales Manager Manitoba
JELD-WEN of Canada
Dufferin, MB
- Full-time
Detail-Oriented: Accurate and thorough in data handling and reporting
Added 1 hour ago
ES
Senior Site Reliability Engineer – AEM
Epsilon Solutions Ltd.
Toronto, ON
- Full-time
Senior Site Reliability Engineer – Adobe Experience Manager (AEM), CDN and Edge Delivery
Added 1 hour ago
R
Corporate Strategy Manager
Rightsline
Toronto, ON
- $120,000 to $165,000 CAD / year
- Full-time
Reporting to the VP of Strategy, the Corporate Strategy Lead serves as a right hand on Rightsline’s highest-priority company initiatives. You will help drive annual and quarterly planning,…
Added 1 hour ago
B
Facility Manager III
BGIS
Vancouver, BC
- Full-time
BGIS is a leading provider of customized facility management and real estate services. With a combined team of over 10,000 professionals worldwide, we relentlessly focus on enabling…
Added 1 hour ago
Wastewater Laboratory Technician
The District of Sechelt
Sechelt, BC
Under the general supervision of the Chief Wastewater Operator, and reporting to the Manager of Wastewater, this hands-on position involves operating the wastewater treatment plant and…
Added 1 hour ago
UO
Communications and Research Impact Specialist
University of Alberta
Edmonton, AB
- Full-time
Assist with data analysis, coding, synthesis, interpretation, and reporting of research activities, policy outcomes, and stakeholder feedback.
Added 1 hour ago
TC
District Sales Manager
TopBuild Corp.
Calgary, AB
- Full-time
Silvercote Canada is looking for a District Sales Manager for the Prairie region. The primary responsibility of an DSM is to increase sales revenues and margins through effective territory…
Added 2 hours ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
Ensure data consistency and integrity across systems and reporting

Blazesoft

VIP & Player Experience Manager

Concord, ON, L4K 4G7, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Oct 8, 2026

Original job description

Concord, Ontario, Canada | In-Office

Customer Experience

Company Overview

Join a dynamic, fast-growing gaming company that lives and breathes creating immersive, cutting-edge player experiences. We are proud of a culture built on creativity, collaboration, and a relentless drive to push the boundaries of the industry. If you are a highly motivated, results-driven professional passionate about gaming and revenue growth, we want to talk to you.

The Opportunity

Our players are at the centre of everything we build, and this role exists to look after them properly.

Every player forms a view of the brand they play on. How they are treated when they win. How quickly someone is there when something goes wrong. Whether they feel recognised or simply processed. That experience is what keeps players with us, and it deserves someone who treats it as their own.

That is this role. You will own the player experience of one of our brands, and our most valuable players on it are yours to know, look after and grow. You will be the person who understands that brand's players better than anyone, and the person others turn to when they need that understanding.

This is a senior individual contributor role. You will not manage people. You will own a brand.

Applicants must demonstrate fluent, articulate communication skills in English.

What You Will Own

1. Your VIP portfolio and the VIP program

Own a portfolio of VIP accounts on your brand - know these players properly, build real relationships, and be their day-to-day point of contact.
Own retention, reactivation and net revenue for the VIP segment on your brand, and be able to explain the numbers.
Decide player-level rewards and comps within agreed limits, and justify them with data rather than instinct alone.
Shape your brand's VIP program - working with the brand manager and other stakeholders to evolve its tiers, rewards and engagement as the brand grows.

2. Escalations

Be the final internal owner of escalated player issues on your brand, and see them through to resolution.
Drive the root-cause fix, not just the case resolution. A problem that resolves twice is a problem you have not finished.
Handle sensitive accounts with complete discretion and maintain confidentiality at all times.

3. The CX health of your brand

Be accountable for how your brand performs on service - response and resolution times, satisfaction, contact rate, repeat contacts.
Own the improvement list for your brand and drive it forward with the relevant teams.
Keep player-facing content accurate - canned responses, help content and policy wording for your brand.

4. Coordination and reporting

Represent your brand across departments and coordinate with the teams whose work touches your players.
Report regularly on your brand's performance.
Present insight and recommendations to department heads and the executive team.

What You Will Bring

An ownership instinct. You are comfortable being the person everyone asks about a brand, and you do not wait to be told something is your problem.
A team player. You work well with others, share what you know, and are easy to work alongside when the pressure is on.
The ability to move people you do not manage. Most of what you need will come from other teams. Influence, not authority, is the job.
A commercial head. You connect player happiness to revenue outcomes, not just satisfaction scores.
Comfort with data. You can read player value and behaviour trends and turn them into a concrete plan.
Judgement under pressure. Sharp problem-solving on high-stakes, escalated issues, and the discretion to handle sensitive account information.
Fresh ideas. You bring a point of view, you are willing to challenge how things are done today, and you have the drive to turn a good idea into something real.
Presence. You can hold your own presenting to business units and the executive team.
Flexibility. This is a dynamic, fast-paced and high-pressure environment. Players do not keep office hours, and the role will at times call for availability outside of them, including evenings, weekends, and holidays.

Requirements

Post-secondary education in a relevant field.
Minimum 4 years in VIP management, account management, player development, customer success or high-value customer support - ideally in iGaming, social or sweepstakes gaming, or another high-touch consumer business.
Demonstrated experience connecting your work to measurable revenue or retention outcomes.
Experience owning escalations end to end.
Strong analytical skills and confidence working with player data and reporting tools.
Fluent, articulate English, written and verbal.
Proven ability to handle confidential and sensitive information with discretion.
Demonstrated ability to work independently as well as within a team.
Experience working across functions and presenting to senior stakeholders.

Benefits

Why Join Us?

A seat at the table across the business - not a support function on the sidelines
Exciting projects using cutting-edge technology
Collaborative, supportive work environment
Opportunities for career development, growth, and advancement
Fantastic company events
Group benefits: extended healthcare, dental, vision, and disability insurance
On-site leisure facilities and on-site parking

Apply About employer

More about this job

Responsibilities

You will own the player experience for a specific brand, managing a portfolio of VIP accounts to drive retention and revenue. Additionally, you will act as the final internal owner for escalated player issues and coordinate cross-departmental efforts to improve service health.

Requirements

Candidates must have at least 4 years of experience in VIP management, account management, or customer success, ideally within the iGaming or high-touch consumer sectors. A post-secondary education is required, along with strong analytical skills and the ability to communicate effectively in English.

Skills

VIP management
Account management
Player development
Customer success
Data analysis
Relationship building
Revenue growth
Retention strategy
Conflict resolution
Stakeholder management
Reporting
Communication
Problem solving
Strategic planning
Confidentiality

Benefits

Extended healthcare
Dental insurance
Vision insurance
Disability insurance
On-site leisure facilities
On-site parking

Visa sponsorship

Not detected in the job text

Keywords

VIP Management
Account Management
Player Experience
iGaming
Customer Success
Retention
Revenue Growth
Data Analysis
Escalation Management
Stakeholder Engagement
Reporting
Consumer Business
Relationship Management
Strategic Planning
Brand Management
Performance Metrics
Customer Service
Analytical Skills
Communication
Confidentiality

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