Find work in Canada.

338,033 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 8 mins ago
MI
Director Compensation
Mackenzie Investments
Toronto, ON · Greater Toronto Area, Canada
- Full-time
IGM Financial Inc. is a leading wealth and asset management company in Canada, managing approximately $ 310 billion in assets as of December 31, 2025 . It offers financial planning and…
Added 8 mins ago
AC
Senior Manager Enterprise Performance FP&A
Alimentation Couche-Tard
Laval, QC
- Internship
As Senior Manager Enterprise Performance FP&A, you will play a pivotal role in leading the financial planning, forecasting, and performance management processes for enterprise-wide…
Added 8 mins ago
P&
Ingenieur(e) de projets / Project Engineer
Pratt & Whitney
Longueuil, QC
- Full-time
Added 8 mins ago
LC
Ingénieur senior (Gestionnaire, projet ingénierie)
Lactalis Canada
Granby, QC
- Full-time
The Project Manager is responsible for the planning, design, execution, and completion of projects within strict timelines, while ensuring budget compliance and delivering technically sound…
Added 8 mins ago
BG
Manufacturing Supervisor
BOLD Growth
Saskatoon, SK
- Full-time
Reporting to the Manufacturing Manager, you'll lead daily operations, support employee development, and ensure production runs safely, efficiently, and in accordance with quality standards.
Added 8 mins ago
RU
Commis de l'hospitalité / Hospitality Clerk
Ricoh USA, Inc.
Montreal, QC
- Full-time
…In addition, works with the Coordinator - Hospitality, Site Manager or Integrated Accounts Manager in the execution of all internal and Client events. This position may also include general…
Added 8 mins ago
P&
Gestionnaire principal, stratégies de tarification et transactions / Senior Manager, Pricing & Lifecycle Strategy
Pratt & Whitney
Longueuil, QC
- Full-time
Added 8 mins ago
HW
Talent Acquisition Specialist
Harbourfront Wealth Management
Vancouver, BC
- $60,000 to $65,000 CAD / year
- Full-time
Harbourfront Wealth is a dynamic industry leader specializing in financial services and wealth management. We are a fast-growing wealth management firm with over $22 billion in assets under…
Added 8 mins ago
IC
Consultant- SAP CSV & Data Migration, Life Sciences- Business Consulting
Infosys Consulting
Toronto, ON
- Full-time
…(CSV), ERP Testing, Data Migration Compliance, and Quality Management within regulated Life Sciences environments. The ideal candidate will support SAP ECC to SAP S/4HANA transformation…
Added 9 mins ago
L
Senior Patent & IP Counsel
Lyten
Burlington, ON
- Full-time
…battery, concrete, composites, and sensors. This is both a manager and a practitioner role: Lyten is looking for someone who will personally do some of the work of protecting its IP, not…
Added 9 mins ago
B
Senior Product Manager, Intelligence
Braze
Toronto, ON
- Part-time
We’re hiring a Senior Product Manager for Braze’s Intelligence team.
Added 9 mins ago
A
Gestionnaire De Projet
Actalent
Laval, QC
- $42 to $60 CAD / hour
- Contract
We are seeking an experienced professional to lead and oversee the technical work required for acquisitions and the management of various projects. The ideal candidate will have the ability…
Added 9 mins ago
A
Chargé De Projet Technique
Actalent
Mirabel, QC
- $42 to $60 CAD / hour
- Contract
We are seeking an experienced professional to lead and oversee the technical work required for acquisitions and the management of various projects. The ideal candidate will have the ability…
Added 9 mins ago
BC
Department Manager and Regional Technical Leader, Transmission and Distribution Lines
BBA Consultants
Boisbriand, QC
- Full-time
…phases, from prefeasibility studies to commissioning and asset management. As department manager and regional technical leader for Transmission and Distribution Lines, you’ll ensure the…
Added 10 mins ago
MC
Regional Vice President Wealth
Meridian Credit Union
Toronto, ON · Etobicoke, ON
- Full-time
…the implementation and on-going support of Meridian’s Wealth Management strategy. This role would collaborate with practice management to develop key practice management standards and…
Added 10 mins ago
Sales Account Manager, Theatrical
Amazon
Toronto, ON
We’re looking for a results-oriented Sales Account Manager who is passionate about partnering with our advertisers, educating them and helping to solve ambiguous business problems,…
Added 22 mins ago
KG
Building Maintenance Manager (Mississauga)
Kipling Group
Toronto, ON
- Full-time
Position Summary: The Building Maintenance Manager is important to the successful operation of a residential property and is responsible for the physical maintenance of the property(s) and…
Added 22 mins ago
LC
Grocery Manager/Supervisor
Loblaw Companies Limited
Vernon, BC
- Full-time
Communicate regularly with store management and other department managers to ensure store-wide goals are being met
Added 22 mins ago
P
Project Manager
Plusgrade
Montreal, QC
- Full-time
3+ years of software implementation project management experience, ideally in the software or e-commerce industry.
Added 22 mins ago
O
Store Manager Laval
Oakley
Laval, QC
- Full-time
Added 23 mins ago
SH
Store Manager The Bay Centre
Sunglass Hut
Victoria, BC
- Full-time
The Store Manager is an on-the-floor leader, not only performing all store functions, but also acting as a guide and role model for the team. Coaches, develops and inspires the team so that…
Added 23 mins ago
RS
Sr Product Analyst - Rogers Sports & Media
Rogers Sports & Media
Toronto, ON
- Full-time
4+ years of experience in any of data analytics, big data, martech, adtech, or product management.
Added 23 mins ago
RC
Project Coordinator
Rayner Construction Services Inc.
Burnaby, BC
- $70,000 to $85,000 CAD / year
- Full-time
Rayner Construction Services (RCS) is an award-winning general contractor and construction manager with offices in Calgary (Head Office) and Burnaby. We're a homegrown Prairie company that…
Added 23 mins ago
AU
HR Specialist
Alsco Uniforms
Montreal, QC
- Full-time
…location and region. This position reports directly to the General Manager with a dotted line to the Regional Human Resources Business…
Added 25 mins ago
F
Webber - Winter Dispatcher - Brock - Infrastructure Management
Ferrovial
Woodbridge, ON · CAN - Webber - Infra - Woodbridge
- Full-time
…specializes in heavy civil, waterworks, energy and infrastructure management and is dedicated to safely providing intelligent solutions to its clients and community. Webber is headquartered…

Blazesoft

VIP & Player Experience Manager

Concord, ON, L4K 4G7, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Oct 8, 2026

Original job description

Concord, Ontario, Canada | In-Office

Customer Experience

Company Overview

Join a dynamic, fast-growing gaming company that lives and breathes creating immersive, cutting-edge player experiences. We are proud of a culture built on creativity, collaboration, and a relentless drive to push the boundaries of the industry. If you are a highly motivated, results-driven professional passionate about gaming and revenue growth, we want to talk to you.

The Opportunity

Our players are at the centre of everything we build, and this role exists to look after them properly.

Every player forms a view of the brand they play on. How they are treated when they win. How quickly someone is there when something goes wrong. Whether they feel recognised or simply processed. That experience is what keeps players with us, and it deserves someone who treats it as their own.

That is this role. You will own the player experience of one of our brands, and our most valuable players on it are yours to know, look after and grow. You will be the person who understands that brand's players better than anyone, and the person others turn to when they need that understanding.

This is a senior individual contributor role. You will not manage people. You will own a brand.

Applicants must demonstrate fluent, articulate communication skills in English.

What You Will Own

1. Your VIP portfolio and the VIP program

Own a portfolio of VIP accounts on your brand - know these players properly, build real relationships, and be their day-to-day point of contact.
Own retention, reactivation and net revenue for the VIP segment on your brand, and be able to explain the numbers.
Decide player-level rewards and comps within agreed limits, and justify them with data rather than instinct alone.
Shape your brand's VIP program - working with the brand manager and other stakeholders to evolve its tiers, rewards and engagement as the brand grows.

2. Escalations

Be the final internal owner of escalated player issues on your brand, and see them through to resolution.
Drive the root-cause fix, not just the case resolution. A problem that resolves twice is a problem you have not finished.
Handle sensitive accounts with complete discretion and maintain confidentiality at all times.

3. The CX health of your brand

Be accountable for how your brand performs on service - response and resolution times, satisfaction, contact rate, repeat contacts.
Own the improvement list for your brand and drive it forward with the relevant teams.
Keep player-facing content accurate - canned responses, help content and policy wording for your brand.

4. Coordination and reporting

Represent your brand across departments and coordinate with the teams whose work touches your players.
Report regularly on your brand's performance.
Present insight and recommendations to department heads and the executive team.

What You Will Bring

An ownership instinct. You are comfortable being the person everyone asks about a brand, and you do not wait to be told something is your problem.
A team player. You work well with others, share what you know, and are easy to work alongside when the pressure is on.
The ability to move people you do not manage. Most of what you need will come from other teams. Influence, not authority, is the job.
A commercial head. You connect player happiness to revenue outcomes, not just satisfaction scores.
Comfort with data. You can read player value and behaviour trends and turn them into a concrete plan.
Judgement under pressure. Sharp problem-solving on high-stakes, escalated issues, and the discretion to handle sensitive account information.
Fresh ideas. You bring a point of view, you are willing to challenge how things are done today, and you have the drive to turn a good idea into something real.
Presence. You can hold your own presenting to business units and the executive team.
Flexibility. This is a dynamic, fast-paced and high-pressure environment. Players do not keep office hours, and the role will at times call for availability outside of them, including evenings, weekends, and holidays.

Requirements

Post-secondary education in a relevant field.
Minimum 4 years in VIP management, account management, player development, customer success or high-value customer support - ideally in iGaming, social or sweepstakes gaming, or another high-touch consumer business.
Demonstrated experience connecting your work to measurable revenue or retention outcomes.
Experience owning escalations end to end.
Strong analytical skills and confidence working with player data and reporting tools.
Fluent, articulate English, written and verbal.
Proven ability to handle confidential and sensitive information with discretion.
Demonstrated ability to work independently as well as within a team.
Experience working across functions and presenting to senior stakeholders.

Benefits

Why Join Us?

A seat at the table across the business - not a support function on the sidelines
Exciting projects using cutting-edge technology
Collaborative, supportive work environment
Opportunities for career development, growth, and advancement
Fantastic company events
Group benefits: extended healthcare, dental, vision, and disability insurance
On-site leisure facilities and on-site parking

Apply About employer

More about this job

Responsibilities

You will own the player experience for a specific brand, managing a portfolio of VIP accounts to drive retention and revenue. Additionally, you will act as the final internal owner for escalated player issues and coordinate cross-departmental efforts to improve service health.

Requirements

Candidates must have at least 4 years of experience in VIP management, account management, or customer success, ideally within the iGaming or high-touch consumer sectors. A post-secondary education is required, along with strong analytical skills and the ability to communicate effectively in English.

Skills

VIP management
Account management
Player development
Customer success
Data analysis
Relationship building
Revenue growth
Retention strategy
Conflict resolution
Stakeholder management
Reporting
Communication
Problem solving
Strategic planning
Confidentiality

Benefits

Extended healthcare
Dental insurance
Vision insurance
Disability insurance
On-site leisure facilities
On-site parking

Visa sponsorship

Not detected in the job text

Keywords

VIP Management
Account Management
Player Experience
iGaming
Customer Success
Retention
Revenue Growth
Data Analysis
Escalation Management
Stakeholder Engagement
Reporting
Consumer Business
Relationship Management
Strategic Planning
Brand Management
Performance Metrics
Customer Service
Analytical Skills
Communication
Confidentiality

Report this job