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Bloomberg

Bloomberg On-Site Support Specialist

Toronto, ON, Canada

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Job details

Posting language: English
Posted: Oct 28, 2026

Original job description

Bloomberg On-Site Support Specialist

Description & Requirements

As a Support Specialist with Bloomberg On-Site Support (BOS) in Toronto, you will provide high-touch technology support for Bloomberg colleagues and business groups based at our 161 Bay Street office, while also supporting Bloomberg clients throughout Toronto and the surrounding area. This is a client-facing, multi-discipline role for someone who combines strong technical fundamentals with exceptional customer service, business awareness, teamwork, and personal ownership. You will work as part of the Toronto BOS team supporting office technology, Bloomberg technology, implementations, connectivity, Order Management activity, and client onsite support. The role also provides exposure to Bloomberg's network and infrastructure environment, including smart-hands support in IDF and colo locations while partnering with network engineers supporting client connectivity across Canada. Some scheduled colo or infrastructure work may require occasional later shifts or adjusted hours. We are not looking for a network engineer. We are looking for someone with solid IT fundamentals, an interest in networking, and the ability to troubleshoot methodically and work effectively with remote engineering teams. Above all, the strongest candidate will be a team player with exceptional customer skills who understands that great BOS support is about the customer and the business, not simply the technology.

The Role

We are targeting someone with approximately 2 to 5 years of relevant experience who has developed a strong IT and customer-service foundation and is ready to broaden their experience.

The ideal candidate is technically capable, collaborative, curious, and comfortable moving between office support, client support, Bloomberg technology, and basic infrastructure responsibilities.

We'll trust you to:

Deliver high-touch technical support to Bloomberg clients and colleagues.
Work collaboratively with the Toronto BOS team and partner groups across Bloomberg.
Provide onsite support to clients throughout Toronto and the surrounding area.
Take ownership of issues through resolution.
Troubleshoot workplace technology, applications, hardware, peripherals, and connectivity.
Support Bloomberg installations, upgrades, implementations, and Order Management activity.
Apply working knowledge of LAN, WAN, TCP/IP, DNS, Wi-Fi, and VPN.
Provide basic smart-hands support in IDF and colo environments.
Assist remote network and infrastructure engineers with onsite troubleshooting, cabling, equipment checks, and connectivity validation.
Know when to troubleshoot independently and when to engage the appropriate technical resource.
Communicate clearly and deliver a consistent white-glove customer experience.
Maintain flexibility for occasional later shifts when scheduled infrastructure work requires it.

You'll need to have:

Approximately two to five years of IT Support, Desktop Support, Field Support, Endpoint Support, or related experience.
Strong customer-service and communication skills.
A collaborative, team-first approach.
Strong troubleshooting and critical-thinking skills.
Experience supporting Windows and modern workplace technology.
Working knowledge of Mac and mobile environments.
Familiarity with networking fundamentals.
Basic exposure to network equipment, cabling, switches, routers, IDF rooms, or similar environments.
Strong ownership, accountability, and follow-through.
Sound judgment and the ability to manage competing priorities.
Confidence engaging with clients, colleagues, engineers, and business leaders.

We'd love to see:

White-glove, executive, or highly client-facing support experience.
Broad onsite or field-support experience.
Exposure to IDF, MDF, data center, colo, or network environments.
Smart-hands experience supporting remote engineers.
Familiarity with cabling, patching, network troubleshooting, or hardware validation.
Exposure to Intune, Jamf, or endpoint-management tools.
ITIL, CompTIA, Microsoft, Apple, or entry-level Cisco certifications.

Expected Total Compensation = 155,000 - 175,000 CAD Annual + Benefits

The referenced range of expected total compensation is based on the Company's good faith belief at the time of posting. Actual compensation may vary based on factors such as work experience, market conditions, education/training and skill level.

We offer one of the most comprehensive and generous benefits plans available and offer a range of total rewards that may include merit increases, incentive compensation, paid holidays, paid time off, medical, dental, vision, short and long term disability benefits, RRSP match, and life insurance, among others. The Company does not provide benefits directly to contingent workers/contractors and interns.

This posting is for an open position at Bloomberg.

For some positions, we use automated assessment technologies to assist in selecting appropriate candidates based on criteria we have identified. These automated decisions are made by applying criteria that have been rigorously set by Bloomberg using human input and judgment, and may include communication, decision-making, innovation or teamwork.

Discover what makes Bloomberg unique - watch our podcast series for an inside look at our culture, values, and the people behind our success.

Location

Toronto

Business Area

Sales and Client Service

Ref #

10054698

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More about this job

Responsibilities

Provide high-touch onsite technology support to Bloomberg colleagues and clients in Toronto, troubleshooting workplace devices, applications, Bloomberg technology, and connectivity. Support installations, upgrades, implementations, Order Management activity, and basic infrastructure tasks while coordinating with remote network and engineering teams.

Requirements

Candidates should have approximately two to five years of IT, desktop, field, endpoint, or related support experience, strong customer-service and communication skills, and experience with Windows and modern workplace technology. They should also have working knowledge of Mac and mobile environments, networking fundamentals, basic exposure to network equipment or cabling, and the judgment and ownership to resolve issues collaboratively.

Skills

IT Support
Desktop Support
Customer Service
Troubleshooting
Windows Support
Mac Support
Mobile Device Support
Networking Fundamentals
TCP/IP
DNS
Wi-Fi
VPN
Endpoint Support
Smart-Hands Support
Client Communication
Issue Ownership

Benefits

Merit Increases
Incentive Compensation
Paid Holidays
Paid Time Off
Medical Insurance
Dental Insurance
Vision Insurance
Short-Term Disability Benefits
Long-Term Disability Benefits
RRSP Match
Life Insurance

Visa sponsorship

Not detected in the job text

Keywords

Bloomberg On-Site Support
IT Support
Desktop Support
Field Support
Endpoint Support
Windows
Mac
Mobile Environments
LAN
WAN
TCP/IP
DNS
Wi-Fi
VPN
Network Equipment
Cabling
Switches
Routers
IDF
MDF
Colocation
Smart-Hands Support
Order Management
Intune
Jamf
ITIL
CompTIA
Microsoft Certifications
Apple Certifications
Cisco Certifications

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