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BLP Avocats | Lawyers

Operations Manager

Montreal, QC, Canada

Job type: Full-time
Apply by: Mar 24, 2027
Experience: Expérience préalable (de préférence 3 ans ou plus) dans un poste de gestionnaire de bureau, gestionnaire des opérations ou dans un poste de ressources humaines;
Posting language: English · French
Posted: Sep 25, 2026

Apply About employer

Applications open in a new tab.

Original job description

English section of this bilingual listing.

About Us

BLP Lawyers is a growing law firm bringing together legal professionals specializing in business law. Founded in 2021 in the heart of Old Montreal, our organization has grown while maintaining its close-knit approach, professional rigor, and the pleasure of working together as a team.

Our success is built on a clear vision and a client-centric approach. We drive each client's projects forward by placing their business objectives at the center of our priorities, thanks to strategic and practical legal expertise to guide them at every stage.

Job Description

BLP is searching for an Operations Manager to assist in the implementation of structure and processes in the course of the growth of the firm. The Operations Manager will play the role of Office/Operations manager for the firm at large. This role includes creation, implementation and efficient use of workflows, processes and IT tools, as well as support the leadership team with KPI development, and responsibilities relating to human resources, recruitment and business development/branding.

Main Responsibilities

Organize internal knowledge and databases, including Sharepoint;
Develop, implement, and maintain internal workflows and procedures to streamline and standardize operations including support materials, templates and Forms;
Manage the firm’s branding and external touchpoints, including client general communications, committee outputs, Linkedin and hiring processes;
Manage the recruitment of new personnel of the firm and all processes related thereto;
Manage processes relating to HR within the firm;
Be the internal expert on software and procedures utilized, and ensure everyone knows how to effectively use the software tools available;
Provide direct training support to team members as needed;
Be the main interface contact with software provider(s) for issues, prioritization, tracking, and resolution follow-up;
Maintain a process audit schedule and perform audits to ensure internal procedures are followed, and provide reports and recommendations for improvement;
Develop a standardized KPI reporting structure as required by senior management;
May participate in User Group meetings/conferences representing the Company;
Demonstrate awareness and adherence to Company policies as outlined in the Employee Manual;
Performs other duties as assigned.

Education and Experience

A bachelor's degree Management or Business Administration is preferred; however other relevant certifications will be considered;
Previous experience (preferable 3+yrs) in an office manager, operations or human resources position;
Prior experience in a legal firm and familiarity with legal terms and principles is desired;
Proficiency with Microsoft Word Suite, knowledge with law firm related databases and understanding of database structures, including fields, tables, views, database objects, etc.

Required Skills

Work effectively both independently and in a team-oriented environment;
Effective decision-making and problem-solving skills involving troubleshooting basic to moderate issues;
Proactive to taken action and create systems within the organization;
Strong organizational skills;
Excellent interpersonal skills, and ability to communicate professionally, clearly, and appropriately;
Excellent written and verbal communication skills in both French and English.

Job Location: In-Person

Read the full bilingual original

À propos de nous

BLP avocats est un cabinet en pleine expansion regroupant des professionnels en droit des affaires. Fondée en 2021 au cœur du Vieux-Montréal, notre cabinet a connu une croissance soutenue tout en conservant une approche humaine, une rigueur professionnelle et le plaisir de travailler ensemble en équipe.

Notre succès repose sur une vision claire et une approche centrée sur le client. Nous prenons en charge les projets de nos clients en plaçant leurs objectifs d’affaires au cœur de nos priorités, grâce à une expertise juridique stratégique et pratique qui les accompagne à chaque étape.

Description du poste

BLP est à la recherche d’un(e) Gestionnaire des Opérations pour accompagner dans la mise en place et le déploiement de structures et procédures dans le cadre de la croissance continue de l’entreprise. Le/la candidat(e) retenu(e) assure le rôle de Gestionnaire opérationnel & de bureau pour l’ensemble du cabinet. Ses responsabilités incluent la mise en place et le déploiement de procédures internes, d’outils de gestion ainsi que d’outils informatiques. Il/Elle soutiendra également l’équipe de direction dans l’élaboration d’indicateurs clés de performance, dans les responsabilités liées aux ressources humaines, au recrutement et au développement des affaires, actions marketing / communication et image de marque.

Responsabilités

Organiser les connaissances internes et les bases de données, y compris Sharepoint;
Développer, mettre en œuvre et maintenir des flux de travail et des procédures internes afin de simplifier et de normaliser les opérations, notamment les supports d'aide, les modèles et les formulaires;
Gérer l’image de marque de l’entreprise et ses différents points de contact externes, notamment les communications générales avec la clientèle, les publications des comités, le profil LinkedIn et les processus de recrutement;
Gérer le recrutement de nouveaux collaborateurs au sein de l’entreprise et les procédures qui y sont reliées;
Gérer les procédures liées aux ressources humaines au sein de l'entreprise;
Développer en permanence son expertise en matière de produits logiciels en examinant les nouvelles fonctionnalités, en testant les problèmes liés aux produits et en installant les mises à jour si nécessaire;
Fournir un soutien direct en matière de formation aux membres de l'équipe selon les besoins;
Agir comme personne-ressource principale pour communiquer avec les fournisseurs de logiciels pour les problèmes, la hiérarchisation, le traitement et le suivi des résolutions;
Tenir à jour un calendrier d'audits des processus et réaliser des audits pour s'assurer que les procédures internes sont respectées, et fournir des rapports et des recommandations d'amélioration;
Développer une structure de rapports des indicateurs clés de performance (KPI) standardisée, conformément aux exigences de la direction;
Peut participer à des réunions/conférences de groupes d'utilisateurs en représentant l'entreprise;
Faire preuve d'une bonne connaissance et respecter les politiques de l'entreprise telles que décrites dans le manuel de l'employé;
Réaliser toute autre tâche qui lui sera confiée.

Éducation et expérience

Un diplôme de baccalauréat en management ou en administration des entreprises est préférable, mais d'autres certifications pertinentes seront prises en considération;
Expérience préalable (de préférence 3 ans ou plus) dans un poste de gestionnaire de bureau, gestionnaire des opérations ou dans un poste de ressources humaines;
Expérience préalable dans un cabinet d’avocats et bonne connaissance des termes et des principes légaux;
Maîtrise de la suite Microsoft Word, connaissance des bases de données utilisées dans les cabinets d'avocats et compréhension des structures de base de données (champs, tables, vues, objets de base de données, etc.).

Compétences requises

Capacité à travailler de manière autonome tout en s'intégrant parfaitement à une équipe;
Aptitude à résoudre les difficultés courantes (simples à modérées) et à prendre des décisions adaptées avec autonomie;
Être proactif et démontrer une grande capacité à mettre en place des mesures et concevoir des systèmes au sein de l’organisation;
Sens aigu de l’organisation;
Excellentes compétences interpersonnelles et communication professionnelle, claire et adéquate;
Excellentes aptitudes en communication écrite et orale en français et en anglais.

Lieu de travail : En présentiel

---

About Us

Job Description

Main Responsibilities

Organize internal knowledge and databases, including Sharepoint;
Develop, implement, and maintain internal workflows and procedures to streamline and standardize operations including support materials, templates and Forms;
Manage the firm’s branding and external touchpoints, including client general communications, committee outputs, Linkedin and hiring processes;
Manage the recruitment of new personnel of the firm and all processes related thereto;
Manage processes relating to HR within the firm;
Be the internal expert on software and procedures utilized, and ensure everyone knows how to effectively use the software tools available;
Provide direct training support to team members as needed;
Be the main interface contact with software provider(s) for issues, prioritization, tracking, and resolution follow-up;
Maintain a process audit schedule and perform audits to ensure internal procedures are followed, and provide reports and recommendations for improvement;
Develop a standardized KPI reporting structure as required by senior management;
May participate in User Group meetings/conferences representing the Company;
Demonstrate awareness and adherence to Company policies as outlined in the Employee Manual;
Performs other duties as assigned.

Education and Experience

A bachelor's degree Management or Business Administration is preferred; however other relevant certifications will be considered;
Previous experience (preferable 3+yrs) in an office manager, operations or human resources position;
Prior experience in a legal firm and familiarity with legal terms and principles is desired;
Proficiency with Microsoft Word Suite, knowledge with law firm related databases and understanding of database structures, including fields, tables, views, database objects, etc.

Required Skills

Work effectively both independently and in a team-oriented environment;
Effective decision-making and problem-solving skills involving troubleshooting basic to moderate issues;
Proactive to taken action and create systems within the organization;
Strong organizational skills;
Excellent interpersonal skills, and ability to communicate professionally, clearly, and appropriately;
Excellent written and verbal communication skills in both French and English.

Job Location: In-Person

Apply About employer

More about this job

Responsibilities

Manage firm-wide operations by developing and maintaining internal workflows, procedures, databases, and software tools, while supporting staff training and coordinating with software providers. Oversee recruitment and HR processes, external communications and branding, process audits, and standardized KPI reporting for leadership.

Requirements

A bachelor's degree in management or business administration is preferred, and relevant certifications may also be considered; three or more years of experience in office management, operations, or HR is preferred. Legal-firm experience and familiarity with legal terminology and databases are desired, along with Microsoft Word proficiency, strong organizational and problem-solving skills, and excellent written and spoken French and English.

Skills

Operations Management
Office Management
Workflow Development
Process Improvement
Database Organization
SharePoint
KPI Reporting
Recruitment
Human Resources
Brand Management
Business Communications
Software Administration
User Training
Process Auditing
Microsoft Word
Bilingual Communication

Visa sponsorship

Not detected in the job text

Keywords

Business Law
Law Firm Operations
Office Management
Operations Management
Human Resources
Recruitment
Business Development
Branding
Client Communications
SharePoint
Microsoft Word
Legal Databases
Database Structures
Workflows
Standard Operating Procedures
Process Audits
KPI Reporting
Software Tools
Software Vendor Management
Staff Training
Process Improvement
French
English

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