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Added 11 mins ago
AT
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BI
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BLS International

Operations Officer

Winnipeg, MB, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Dec 5, 2026
Posting language: English
Posted: Nov 5, 2026

Original job description

Company Brief:

BLS International Services Ltd. is a globally trusted, AI & tech-enabled service provider to governments and citizens, with a legacy since 2005. It is world’s largest publicly listed Visa & Counselor services company, traded on India's major stock exchanges (BSE: 540073; NSE: BLS). BLS International offers a comprehensive range of service solutions encompassing outsourced visa processing, document verification, biometrics, attestation, passport services, e-visa solutions, end-to-end solutions in e-governance, digital and retail services. BLS International partners with over 46 client governments and operates across 100+ countries through 50,000+ centres, 9 global training hubs, and 8 global contact centres. Guided by a continued focus on innovation, transparency, and service excellence, BLS International combines cutting-edge technology with robust operational processes to deliver the highest standards of data security and efficiency. Recognized for its proven track record and adherence to global standards, BLS International has been featured among Business Today's India's Most Valuable Companies, Forbes Asia's Best Under a Billion, Fortune India's ‘The Emerging 100’. To explore more about BLS International’s global presence and comprehensive service offerings, visit www.blsinternational.com.

Job Description:

Document scrutiny & collection of applications for Passport processing.
Collection of visa applications & document scrutiny for visa processing, attestation & legalization services
Biometrics capture (Photo & Fingerprints)
Cash collection & POS entry
Client facing – answering queries, advising applicants, managing disputes
Handle customer/applicant queries personally or else through email, telephone.
Handle cash and bank-related transactions if assigned and ensure 100% accuracy.
Record and maintain all the application data. Also, Ensure accurate & timely data entry into the CRM with zero errors.
Ensure all the administration and logistics of passport delivery to Embassy/ applicant / logistic company etc.
Maintain compliance with the standard operating procedures, manuals, etc. without deviation in the process.
Intimate the applicants about the available Value-Added Services and ensure delivery of Value-Added Service options to applicants/ customers.
Encourage the applicants to provide feedback on services provided and their overall experience at the Application Center.
Ensure that the entire task is completed within the mandated turnaround time.
Assist the Deputy Manager/Team Lead/Operations Manager in the execution of any new projects and other ISO compliances.
Ensure judicious use of natural resources.
Adhere to the environmental health and safety policy/objectives and guidelines of the organization.

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More about this job

Responsibilities

Review and collect passport, visa, attestation, and legalization applications; capture biometrics; process payments; maintain accurate application records; and respond to applicant queries. Coordinate passport delivery and value-added services, follow operating procedures and safety policies, meet turnaround times, and support operational projects and ISO compliance.

Requirements

The posting does not specify education, prior experience, or formal qualifications. The role calls for accurate data entry and cash handling, customer-facing communication, application and document processing, logistics coordination, and adherence to procedures and turnaround times.

Skills

Document Scrutiny
Application Processing
Biometrics Capture
Cash Handling
Data Entry
Customer Service
Query Resolution
Dispute Management
Record Keeping
Logistics Coordination
Standard Operating Procedures Compliance
Time Management
Communication
Attention to Detail

Visa sponsorship

Not detected in the job text

Keywords

Passport Processing
Visa Processing
Document Verification
Attestation
Legalization
Biometrics
Photo Capture
Fingerprint Capture
Cash Collection
Point Of Sale
Customer Queries
Application Data
Data Entry
Passport Delivery
Logistics
Value-Added Services
Turnaround Time
Standard Operating Procedures
ISO Compliance
Environmental Health And Safety
E-Governance

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