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Blue Door Support Services

Housing Navigator

East Gwillimbury, ON, Canada

Pay: $22.46 CAD / hour
Job type: Full-time
Working hours: 32 Hours per week
Posting language: English
Posted: Jun 10, 2026

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Original job description

Title: Housing Navigator

Job Status: Full Time Permanent (Existing Position)

Schedule Details: 32-Hours per week, Overnight awake shifts

Job Region: All Blue Door Locations

Salary: $22.46/hour, plus $2/hour night shift premium

Blue Door is a not-for-profit registered charitable agency governed by a volunteer Board of Directors. We have been an integral part of our community providing essential emergency shelter services since 1982. Blue Door’s mission is to support people who are at risk of or experiencing homelessness to attain and retain affordable housing.

Job Summary

We are looking for Housing Navigators who will report to the Program Manager. You will assist in the operation of the programs in accordance with agency policies and procedures; maintain appropriate record keeping, complete intake/discharge forms, maintain security for clients/staff/facilities, goal setting and referrals to other resources, informal individual and group counselling, promote co-operative living, participate in housekeeping duties including food preparation and cleaning.

Responsibilities

Provides appropriate professional understanding and intervention in response to emotional, behavioral, physical needs of clients.
Maintains and supervises established routines and procedures.
Assists residents to establish and achieve individualized goals
Utilizes effective conflict resolution skills.
Maintains confidentiality of residents.
Participates in design and implementation of program activities.
Participates in research/evaluation/quality assurance activities that would enhance the efficiency and/or effectiveness of service delivery.
Fosters positive relationships with community Provides support to all agency program areas as requested.
Participates in shift change and staff meetings as required, shares information in a respectful, non-judgmental manner.
Exercises good judgement and discretion in dealing with confidential information.
Completes all necessary documentation, including written records/reports and provides statistics as requested.
Performs other organizational duties as assigned.
Learn and understand health and safety standards, regulations, policies and procedures and comply with them

Respect and Professionalism

Maintain professionalism in the workplace.
Working cooperatively alongside and supporting all Blue Door team members and departments.
Adherence to the mission, vision, policies and procedures of the agency.
Able and willing to promote harm reduction practices in accordance with core standards.
Attend internal staff meetings and staff training as required.
Maintain the confidentiality of all client and agency information.
Utilizes effective conflict resolution skills in accordance with (Crisis Prevention Intervention (CPI) training.
Fosters positive and appropriate relationships with clients, colleagues, community partners and volunteers.
Provides referrals and follow-up as necessary.
Meets with manager on a regular basis and participates in completion of annual performance evaluation.

Occupational Health & Safety

All employees are responsible for carrying out work in a way that does not adversely affect their own health and safety and that of others.
All employees shall learn and understand health and safety policies and procedures and will comply with them.

Qualifications

Minimum SSW or 2-year college diploma in a human services program.
Experience working with the homeless or similar population.
Excellent interpersonal, verbal and written communication skills.
Fluency in a second language or lived experience.
Experience in telephone and in-person counselling.
Demonstrated ability to work independently and as an effective team member.
Understanding and delivery of anti-oppressive practices.
Ability to deal effectively with conflict and crisis.
Operate with a flexible work schedule.
CPI, CPR and First Aid Certification
Vulnerable Sector Screening (Police Check).
Reliable vehicle, valid driving license and insurance.

We are always working towards continued improvements with the hope of creating and fostering a work culture where people want to be and see the impact of their work.

Blue Door is committed to the development of a staff and leadership team that reflects the incredible diversity of the communities we serve. We promote the principles of intersectional anti-racism and anti-oppression and adhere to the tenets of the Ontario Human Rights Code. We both welcome and encourage applications from members of groups with historical and/or current barriers to access and equity, including Indigenous, Black and racialized people, members of 2SLGBTQIA+ communities, people with disabilities, and people with lived experience of homelessness. Blue Door is a unionized work environment.

In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act, 2005, and Blue Doors AODA Policy, accommodation will be provided in all parts of the hiring process. Applicants need to make their needs known in advance. Portions of the recruitment process may include the use of approved Artificial Intelligence (AI) tools to support administrative efficiency and candidate screening.

All applications will be reviewed as received, and interviews will begin for qualified candidates as soon as possible. The position may be filled before this job posting ends. Only candidates selected for an interview will be contacted. Please submit a cover letter and resume to recruitment@bluedoor.ca

Friday and Saturday, 11:00pm-7:00am, Sunday and Monday, 12:00am-8:00am
32 Hours per week

Apply About employer

More about this job

Responsibilities

The Housing Navigator assists in the operation of shelter programs by providing emotional and behavioral support to clients while maintaining facility security. Responsibilities include completing intake documentation, facilitating goal setting, and performing housekeeping duties.

Requirements

Candidates must hold a minimum of a 2-year college diploma in a human services program and possess experience working with homeless populations. Essential certifications include CPI, CPR, and First Aid, along with a valid driver's license and a vulnerable sector police check.

Skills

Conflict resolution
Crisis intervention
Case management
Harm reduction
Documentation
Interpersonal communication
Counseling
Record keeping
Health and safety compliance
Anti-oppressive practice
Teamwork
First aid
CPR
CPI training

Benefits

Night shift premium

Visa sponsorship

Not detected in the job text

Keywords

Housing Navigator
Social Services
Homelessness
Shelter
Non-profit
Case management
Harm reduction
Crisis intervention
CPI
CPR
First Aid
Vulnerable Sector Screening
Anti-oppressive practice
Intake
Discharge
Conflict resolution
Human services
Community support
Overnight shift
Documentation

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