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Blue Door Support Services

Program Manager

East Gwillimbury, ON, Canada

Pay: $70,000 to $80,000 CAD / year
Job type: Full-time · Contract
Working hours: 40 hours per week
Posting language: English
Posted: Sep 28, 2026

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Original job description

Title: Program Manager, Leeder Place

Job Status: Full Time, 40 hours per week, 1-Year Contract (Existing Role)

Job Region: All Blue Door Locations

Salary: $70,000 - $80,000

Job Summary

Reporting to the Director, Programs Emergency & Seasonal Housing, the Program Manager will be responsible for the supervision of staff, students, and volunteers of Blue Doors. In conjunction with the Director, Programs Emergency & Seasonal Housing, the Program Manager will assist in program development and implementation of Leeder Place for families experiencing homelessness, ensuring that goals of the program are consistent with the agency’s philosophy, are service user-centred, are understood by all persons working in the program, and are consistent with the intent of the program. The incumbent will ensure that the agency’s goals and policies are met and adhered to. The Program Manager will participate in the agency’s planning process and represent the Agency at various committees and forums in the community.

Responsibilities

Participate in the hiring of staff.
Support and facilitate the onboarding of new hires through orientation.
Supervise staff, students and volunteers of the program to ensure the mandate of the program is carried out and is consistent with the goals of the Agency.
Ensure all staff, students and volunteers adhere to all Agency policies and procedures.
Conduct staff performance reviews and provide regular supervision during all shifts as required and maintain appropriate documentation.
Ensure adherence to the collective agreement.
Coach and mentor staff, including team building.
Provide supervision and oversight of program staff, students, and volunteers.
Facilitate staff meetings to accommodate all shifts.
Ensure appropriate staff intervention and resolution of conflict situations.
Handle crises in accordance with specified policies and procedures and provide follow-up and support to team as needed.
Liaise with community resources as appropriate for the program.
In absence of staff, undertake all front-line staff duties including direct service work with service users.
Participate in ongoing review and evaluation of the program by making suggestions for change and accommodations based on program and service user needs.
Share on-call responsibility
Oversee direct program expenditures; participate in Agency strategic planning and budgeting processes.
Ensure all program records and appropriate service user documentation is maintained.
Oversee collection and compilation of program statistics and data. Prepare regular reports as required.
Analyze, review and report on program outcomes and trends.
Prepare and management monthly staff schedule.
Organize and prepare scheduling for training and other opportunities.
Ensure staff effectively collaborate with other programs and support service staff.
All other duties as assigned.

Respect and Professionalism

Maintain professionalism in the workplace.
Working cooperatively alongside and supporting all Blue Door team members and departments.
Adherence to the mission, vision, policies and procedures of the agency.
Able and willing to promote harm reduction practices in accordance with core standards.
Attend internal staff meetings and staff training as required.
Maintain the confidentiality of all service user and agency information.
Utilizes effective conflict resolution skills in accordance with (Crisis Prevention Intervention (CPI) training.
Fosters positive and appropriate relationships with service users, colleagues, community partners and volunteers.
Provides referrals and follow-up as necessary.
Meets with manager on a regular basis and participates in completion of annual performance evaluation.

Occupational Health & Safety

All employees are responsible for carrying out work in a way that does not adversely affect their own health and safety and that of others.
All employees shall learn and understand health and safety policies and procedures and will comply with them.

Qualifications

Minimum Bachelor of Social Work Degree or equivalent combination of Bachelor level education and experience.
Experience working with vulnerable populations (individuals/families) is required
Minimum three years experience in leadership in the not for profit sector is considered an asset
Experience in an organized labour environment.
Excellent coaching, team building and conflict resolution skills.
Excellent oral and written communication skills.
Experience in database management.
Experience of working within a harm reduction philosophy.
Ability to deal with extremely confidential and sensitive information.
Understanding and promotion of anti-oppressive practices.
Solid computer skills (including Microsoft Office).
Clear and valid Vulnerable Sector Screening (VSS) Report
Reliable vehicle, valid driving license and insurance.
Ability to lift up to 40 lbs
Valid First Aid/CPR

We are always working towards continued improvements with the hope of creating and fostering a work culture where people want to be and see the impact of their work.

Blue Door is committed to the development of a staff and leadership team that reflects the incredible diversity of the communities we serve. We promote the principles of intersectional anti-racism and anti-oppression and adhere to the tenets of the Ontario Human Rights Code. We both welcome and encourage applications from members of groups with historical and/or current barriers to access and equity, including Indigenous, Black and racialized people, members of 2SLGBTQIA+ communities, people with disabilities, and people with lived experience of homelessness. Blue Door is a unionized work environment.

In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act, 2005, and Blue Doors AODA Policy, accommodation will be provided in all parts of the hiring process. Applicants need to make their needs known in advance. Portions of the recruitment process may include the use of approved Artificial Intelligence (AI) tools to support administrative efficiency and candidate screening.

This role is part of a focused hiring process. Applications will be accepted from Monday, September 28, 2026 until Monday, October 12, 2026. Please review the job description carefully as you prepare your resume and application, and ensure your submission is completed within this time period. All applications will be reviewed as received, and interviews will begin for qualified candidates as soon as possible. The position may be filled before this job posting ends. Only candidates selected for an interview will be contacted. Please submit a cover letter and resume to recruitment@bluedoor.ca

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More about this job

Responsibilities

The Program Manager oversees staff, students, and volunteers while managing program development and implementation for families experiencing homelessness. They are responsible for ensuring adherence to agency policies, managing budgets, and providing direct service support when necessary.

Requirements

Candidates must hold a minimum of a Bachelor of Social Work degree or equivalent and have experience working with vulnerable populations. A minimum of three years of leadership experience in the non-profit sector is considered an asset, along with proficiency in harm reduction and conflict resolution.

Skills

Staff supervision
Program development
Conflict resolution
Team building
Crisis intervention
Performance management
Budgeting
Data analysis
Harm reduction
Reporting
Scheduling
Communication
Database management
Anti-oppressive practice
First aid
CPR

Visa sponsorship

Not detected in the job text

Keywords

Program Manager
Social Work
Homelessness
Non-profit
Staff Supervision
Harm Reduction
Crisis Prevention Intervention
Budgeting
Strategic Planning
Data Management
Performance Review
Collective Agreement
Vulnerable Sector Screening
First Aid
CPR
Microsoft Office
Anti-oppressive practice
Leadership
Team Building
Conflict Resolution

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