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Added 12 mins ago
Senior Analyst, Client Reporting Development Team
Connor, Clark & Lunn Financial Group Ltd.
Vancouver, BC
Interested in joining one of Canada’s top performing asset managers? We are looking for a Senior Analyst for an existing vacancy in our Client Reporting Development Team. The role is suited…
Added 12 mins ago
Senior Analyst, Client Reporting Development Team
Connor, Clark & Lunn Financial Group Ltd.
Toronto, ON
Interested in joining one of Canada’s top performing asset managers? We are looking for a Senior Analyst for an existing vacancy in our Client Reporting Development Team. The role is suited…
Added 2 days ago
PI
Senior Business Analyst - Investment/Asset Management
PICTON Investments
Toronto, ON
- Full-time
PICTON Investments is seeking a seasoned Senior Business Analyst to bridge business needs with technology solutions across our investment management platform. In this role, you will partner…
Added 2 days ago
TC
Senior Financial Analyst
TJX Canada – Winners, Marshalls, HomeSense
Mississauga, ON
- $76,620 to $107,268 CAD / year
- Full-time
We're looking for a Senior Financial Analyst to deliver analysis that influences operational and financial decision-making. This role partners with operational leadership, performing…
Added 2 days ago
TT
Senior Financial Analyst
The TJX Companies, Inc.
Mississauga, ON · CAN Home Office Mississauga ON
- $76,620 to $107,268 CAD / year
- Full-time
We're looking for a Senior Financial Analyst to drive strategic decision-making across our global supply chain operations. In this high-impact role, you'll partner closely with Supply Chain…
Added 2 days ago
TT
Senior Financial Analyst
The TJX Companies, Inc.
Mississauga, ON · CAN Home Office Mississauga ON
- $76,620 to $107,268 CAD / year
- Full-time
We're looking for a Senior Financial Analyst to deliver analysis that influences operational and financial decision-making. This role partners with operational leadership, performing…
Added 2 days ago
A
Current Accenture Summer Analysts Only – Full Time Deal Structuring & Pricing - Client Transactions Services Analyst - Canada NAELFY27
Accenture
Toronto, ON
- Full-time
…outsourcing arrangements. The team develops and structures business cases for client engagements, new Accenture offerings, and go-to-market opportunities with Accenture ecosystem alliance…
Added 2 days ago
SH
Senior Case Costing Analyst
Scarborough Health Network
Toronto, ON · Consilium Place
- Full-time
Job Number: JR107449
Job Title: Senior Case Costing Analyst
Union:
Union:
Job Category: Professional
Hospital Location: Consilium Place
Job Type: Permanent, Full…
Added 2 days ago
M
Talent & Rewards Consulting Analyst
Marsh
Toronto, ON
- Full-time
As a Compensation Analyst in the Workforce and Rewards practice, you will work with a broad range of clients and industries in a stimulating environment, participating as an integral member…
Added 2 days ago
M
Talent & Rewards Consulting Analyst
Marsh
Ottawa, ON
- Full-time
As a Compensation Analyst in the Workforce and Rewards practice, you will work with a broad range of clients and industries in a stimulating environment, participating as an integral member…
Added 2 days ago
CO
Waste Management Coordinator Job Details | Richmond Hill
City of Richmond Hill
Richmond Hill, ON
- Contract
Develop staff reports and issue notes on waste legislation for Council and senior management
Added 3 days ago
Senior Business Analyst (Fraud Management)
Scotiabank
Toronto, ON
The Senior Business Analyst supports the successful delivery of fraud management initiatives by analyzing business needs and fraud monitoring requirements, supporting operational readiness,…
Added 3 days ago
PC
Planning Analyst
PETRONAS Canada
Calgary, AB
- Full-time
We have an opportunity for a Planning Analyst to join our Planning team in Calgary, AB. Reporting to the Planning Team Lead, the successful candidate will support the broader team in…
Added 3 days ago
BP
Junior Information Management Analyst Co-op
BC Pensions
Victoria, BC
- Full-time
The Modern Workplace Enablement & Information Management (MWEIM) team helps the BC Pension Corporation work effectively and manage trusted information. Our key focus areas are…
Added 3 days ago
MM
Talent & Rewards Consulting Analyst
Marsh McLennan
Ottawa, ON
- Full-time
As a Compensation Analyst in the Workforce and Rewards practice, you will work with a broad range of clients and industries in a stimulating environment, participating as an integral member…
Added 3 days ago
MM
Talent & Rewards Consulting Analyst
Marsh McLennan
Toronto, ON
- Full-time
As a Compensation Analyst in the Workforce and Rewards practice, you will work with a broad range of clients and industries in a stimulating environment, participating as an integral member…
Added 3 days ago
MS
Senior Analyst/Associate, Investments and Financing
Marlin Spring Developments
Toronto, ON
- Full-time
The Baz Group of Companies is seeking a Senior Analyst / Associate, Investments & Financing to join our fast growing and dynamic team in our Toronto office. The role offers a unique…
Added 3 days ago
FC
Business Transformation Analyst - New Graduates Welcome
Franvest Capital Partners
Edmonton, AB
- $60,000 CAD / year
- Full-time
The Business Transformation Analyst will support the management and strategic transformation of Orangetheory Fitness Canada and related businesses. This role combines performance reporting…
Added 3 days ago
CO
Senior Energy Management Analyst
City of Toronto
Toronto, ON
- Full-time
Reporting to the Program Manager, Utility & Energy Management, the ideal candidate is a skilled professional with a high degree of training, interest and initiative in the field of energy…
Added 3 days ago
Capital & Maintenance Program Analyst
Toronto Hydro
Toronto, ON
Provides strategic insights and recommendations to senior management based on comprehensive data analysis and trend identification.
Added 3 days ago
CO
Job ID #32282: Policy & Program Analyst (Parks)
City of Hamilton
Hamilton, ON
- Full-time
- Temporary
Reporting to the Senior Project Manager -Parks Operations, the Policy/Program Analyst is responsible for research, analysis, planning and implementation of a variety of strategic projects,…
Added 3 days ago
SENIOR ENERGY MANAGEMENT ANALYST
City of Toronto
Toronto, ON
Reporting to the Program Manager, Utility & Energy Management, the ideal candidate is a skilled professional with a high degree of training, interest and initiative in the field of energy…
Added 3 days ago
MC
Finance Manager - FP&A & Special Projects
Molson Coors
Toronto, ON · Etobicoke, CA-ON
- Other
…budgeting, forecasting, reporting, and analysis for the Canadian business and spearhead strategic projects at the direction of the CFO. This position reports to the Senior Manager – FP&A…
Added 3 days ago
RO
Manager, HR Systems
Region of Waterloo
Kitchener, ON
- $114,860.2 to $143,579.8 CAD / year
- Full-time
Supervises a Senior Analyst of HRC Systems, SAP HXM Systems Analyst, and a Workforce Management and SAP HXM Systems Analyst.
Added 4 days ago
BE
Senior Business Analyst
BC Energy Regulator
Victoria, BC
- Full-time
Reporting to the Director, Information Systems (Director), the Senior Business Analyst (Analyst) plays a pivotal role in aligning business strategy with technology solutions to drive…

Closed listing

Blue Moon Metals Inc.

Lead End User Support, Mining/Mineral Processing

Toronto, ON, Canada

Full-time

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Job type: Full-time
Closing date: Oct 17, 2026
Experience: 5+ years of experience in IT end user support, service desk, or desktop support roles, with 2+ years in a lead, supervisory, or senior analyst capacity
Posting language: English
Posted: Sep 17, 2026

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Original job description

Archived listing. The details below describe a past opening.

Toronto, ON

Hybrid: 2-3X in the office per week.

Position Summary

The Lead, End User Support is responsible for building and leading the delivery of IT end user support services across the organization - including corporate offices and global project/site locations - ensuring reliable, secure, and responsive technology experiences for all employees. This is a foundational role: the Lead will stand up Blue Moon Metals' internal end user support function from the ground up, including team structure, staffing, processes, tooling, and service standards for Level 1 through Level 3 support. The role manages a team of support technicians/analysts across corporate and site locations, owns the end-user support function's processes and performance, and serves as an escalation point for complex technical issues. The Lead partners closely with IT leadership to align support operations with broader IT and cybersecurity initiatives, and acts as a champion for user experience, service quality, and continuous improvement across all locations.

Key Responsibilities

Support Function Build-Out & Team Development

Design and stand up the internal end user support function (Level 1 through Level 3), including organizational structure, staffing plan, shift/coverage models, and reporting lines for corporate and global project/site locations
Recruit, hire, onboard, and train a team of end user support technicians/analysts, including local/onsite hires at global project sites
Define roles, responsibilities, and career progression pathways within the support team, fostering a culture of accountability, service excellence, and professional growth
Establish support processes and standards from scratch, including ticket intake, triage, prioritization, and escalation procedures across all locations
Select, implement, or optimize the ticketing/service management platform and supporting tools (e.g., knowledge base, remote support, asset management) to underpin the new function
Develop and maintain support documentation, knowledge base articles, runbooks, and standard operating procedures applicable across corporate and site environments

Team Leadership & Operations

Lead, mentor, and schedule the end user support team, fostering a culture of accountability, service excellence, and continuous improvement
Own and continuously improve the IT service desk function across all locations, including ticket triage, prioritization, and escalation procedures
Define and monitor key support metrics (response times, resolution rates, customer satisfaction, ticket volume trends) by location and function, and drive improvement initiatives
Establish and enforce internal SLAs/KPIs for support delivery across corporate and site locations
Ensure the support team adheres to internal security policies and procedures (e.g., access controls, data handling, identity verification for password resets), given Blue Moon Metals' regulatory and OT-adjacent environment across plant and underground mining sites

End User Support Delivery

Serve as the primary escalation point for complex hardware, software, network, and access issues affecting employees across corporate offices and global project sites
Oversee provisioning, configuration, and lifecycle management of end user devices (laptops, desktops, mobile devices, peripherals) organization-wide
Manage software deployment, patching, and license compliance for endpoints across all locations
Support onboarding/offboarding processes, including account provisioning and equipment setup, in coordination with HR, site leadership, and IT security
Account for the unique constraints of site environments (e.g., connectivity limitations, remote/underground locations, shift patterns) when designing and delivering support, including onsite support coverage at global project sites

Cross-Functional Collaboration

Partner with the Director, IT & Cybersecurity to ensure end user support practices align with security policies, including endpoint protection, access controls, and acceptable use standards
Coordinate with infrastructure, applications, OT/cybersecurity, and site operations teams on incidents, changes, and projects affecting end users at any location
Act as a liaison between end users (corporate and site-based) and other IT functions, translating business needs into actionable support and improvement plans
Support IT projects and rollouts (e.g., system migrations, new application deployments, new site mobilizations, office moves/openings) from an end-user readiness and support perspective
Coordinate with procurement on hardware, software, and tooling purchases needed to support the function (e.g., endpoint devices, ticketing platform, remote support tools)

Process & Continuous Improvement

Identify recurring issues and drive root-cause analysis to reduce repeat incidents
Recommend and implement tooling, automation, or process changes (e.g., self-service portals, ticketing system enhancements) to improve efficiency across corporate and site-based support
Establish and enforce IT asset management practices for company-issued equipment across all locations
Develop IT policies, procedures, and training materials for end users and the support team
Benchmark and mature the support function over time, evolving processes as the team and organization grow

Qualifications

Required

5+ years of experience in IT end user support, service desk, or desktop support roles, with 2+ years in a lead, supervisory, or senior analyst capacity
Demonstrated experience building, standing up, or significantly scaling an internal IT support function or team from the ground up
Experience supporting a distributed or multi-site organization, ideally including remote or industrial site locations
Strong working knowledge of Windows/macOS environments, Microsoft 365, Active Directory/Entra ID, and common enterprise applications
Experience selecting, implementing, or administering ticketing systems (e.g., ServiceNow, Freshservice, Zendesk) and driving SLA/KPI performance across multiple locations
Solid understanding of endpoint security fundamentals (antivirus/EDR, patching, encryption, MFA)
Excellent communication and customer service skills, with the ability to explain technical issues to non-technical stakeholders across diverse locations and roles
Demonstrated ability to recruit, lead, coach, and develop a support team, including remote/distributed team members

Preferred

Experience supporting a publicly traded company or highly regulated industry
Experience in mining, industrial, or resource sector environments, including familiarity with OT/ICS-adjacent support considerations at plant or underground sites
Familiarity with ITIL framework and service management best practices, particularly around multi-site support operations
Experience with Intune/endpoint management, Power Automate, or other IT automation tools
Willingness/ability to travel periodically to global project sites
Relevant certifications (e.g., ITIL Foundation, CompTIA A+/Network+, Microsoft 365 Certified)

Work Environment

Primarily based at a corporate office location, with regular collaboration across global project/mine sites and periodic travel as needed. May require after-hours availability for critical incidents, planned maintenance windows, or escalation issues, potentially across multiple time zones.

Pay Range And Compensation Package

Compensation and benefits details will be discussed during the interview process.

Equal Opportunity Statement

We are committed to diversity and inclusivity in our hiring practices and encourage applications from all qualified individuals. We thank all applicants for their interest; only those selected for an interview will be contacted.

About employer

More about this job

Responsibilities

The Lead, End User Support will build and manage the internal IT support function from the ground up, including team staffing, process design, and service standards. They will oversee support delivery across corporate and global mining sites while acting as the primary escalation point for complex technical issues.

Requirements

Candidates must have at least 5 years of experience in IT support with 2 years in a leadership capacity and proven experience scaling support functions. Proficiency in Windows/macOS environments, Microsoft 365, and ticketing systems is required, along with the ability to support distributed or industrial site locations.

Skills

IT Support
Team Leadership
Service Desk Management
Windows
MacOS
Microsoft 365
Active Directory
Entra ID
Ticketing Systems
Endpoint Security
ITIL
Asset Management
Incident Management
Process Improvement
Hardware Provisioning
Customer Service

Visa sponsorship

Not detected in the job text

Keywords

IT Support
Service Desk
Mining
Mineral Processing
OT-adjacent
Windows
MacOS
Microsoft 365
Active Directory
Entra ID
ServiceNow
Freshservice
Zendesk
Endpoint Security
EDR
MFA
ITIL
Intune
Power Automate
Asset Management
SLA
KPI
Infrastructure
Cybersecurity
Hardware Lifecycle Management
Remote Support
Root-cause Analysis
Onboarding
Offboarding
Industrial

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