Closed listing
Coordinator, Group Fulfillment - WINTER - Full Time
- The Blue Mountains, ON, Canada
Hourly Rate of $21.43 · Full-time
This opening has closed.
The original listing is kept below for reference.
Job details
- Pay
- Hourly Rate of $21.43
- Job type
- Full-time
- Closing date
- Experience
- 1-2 years of experience working in Blue Mountain Guest Services, Contact Centre and/or hotel Front Desk an asset.
- Posting language
- English
- Posted
Similar jobs hiring now
Search current openingsOriginal job description
Archived listing. The details below describe a past opening.
Seasonal
WHAT’S IN IT FOR ME?
Full-Time Hours:
The Group Fulfillment Coordinator exemplifies our culture of creating revolutionary guest experiences and contributes positively toward uniting the team around purpose and fun. The purpose of this role is to support guests and internal teams by ensuring group and pass‑related programs are delivered accurately, efficiently, and with a high standard of service.
Blue Mountain Resort Company Overview
Blue Mountain Resort is Ontario’s largest mountain resort. Nestled on the shores of Southern Georgian Bay, on the traditional territory of the Anishinabek Nation: The People of the Three Fires known as Ojibway, Odawa, and Pottawatomie Nations. Only 90 minutes outside Toronto, Blue Mountain has become the four-season outdoor destination of the North. Blue Mountain is owned by Alterra Mountain Company.
Alterra Company Overview
Alterra Mountain Company is a family of iconic year-round mountain destinations, the world’s largest heli-skiing operation, and Ikon Pass - the premier ski and snowboard season pass offering access to more than 50 iconic mountain destinations around the world.
Headquartered in Denver, Colorado and born out of a shared love of the mountains and adventure, Alterra Mountain Company exists to shape the future of mountain adventure.
WHAT’S IN IT FOR ME?
- Enjoy complimentary and discounted access to Blue Mountain attractions for you and your family, including the Adventure Park, private beach, gondola, hiking, and preferred golf rates.
- Save on meals across resort restaurants and cafés, including Starbucks.
- Receive exclusive discounts at all Blue Mountain-owned retail stores.
- Work in an inclusive environment that values diversity, equity, and well-being, with access to free therapy and wellness resources.
- Join a vibrant team community with employee events all summer, including but not limited to Sunset Hikes, Under the Big Top, Ice Cream Day and more.
Full-Time Hours:
- Full-time hours – 4-5 shifts per week
The Group Fulfillment Coordinator exemplifies our culture of creating revolutionary guest experiences and contributes positively toward uniting the team around purpose and fun. The purpose of this role is to support guests and internal teams by ensuring group and pass‑related programs are delivered accurately, efficiently, and with a high standard of service.
- Supporting the administrative functions and fulfilment of group orders and services, including group ticket preparation, order coordination, documentation management, and ensuring accuracy in billing, tracking and reporting
- Supporting the administration and fulfilment of pass programs, including managing staff pass data, supporting local pass products, and the staff pass program in alignment with established guidelines.
- Coordinating internal communication related to group services and staff pass administration to support accurate, efficient, and consistent guest experiences.
- 1-2 years of experience working in Blue Mountain Guest Services, Contact Centre and/or hotel Front Desk an asset.
- Working knowledge of RTP point of sale system is an asset.
- A willingness to gain knowledge specific to their job area and is receptive to feedback from leadership to further their own growth and expertise.
- This role is being posted to fill a vacant position
Blue Mountain Resort Company Overview
Blue Mountain Resort is Ontario’s largest mountain resort. Nestled on the shores of Southern Georgian Bay, on the traditional territory of the Anishinabek Nation: The People of the Three Fires known as Ojibway, Odawa, and Pottawatomie Nations. Only 90 minutes outside Toronto, Blue Mountain has become the four-season outdoor destination of the North. Blue Mountain is owned by Alterra Mountain Company.
Alterra Company Overview
Alterra Mountain Company is a family of iconic year-round mountain destinations, the world’s largest heli-skiing operation, and Ikon Pass - the premier ski and snowboard season pass offering access to more than 50 iconic mountain destinations around the world.
Headquartered in Denver, Colorado and born out of a shared love of the mountains and adventure, Alterra Mountain Company exists to shape the future of mountain adventure.
More about this job
Responsibilities
Coordinate the administrative fulfillment of group orders and services, including ticket preparation, documentation, billing, tracking, and reporting. Administer pass programs and staff pass data, and coordinate internal communications to support accurate, efficient service for guests and teams.
Requirements
One to two years of experience in Blue Mountain Guest Services, a contact centre, or a hotel front desk is an asset, as is working knowledge of the RTP point-of-sale system. Candidates should be willing to build job-specific knowledge and receptive to leadership feedback.
Skills
- Group Order Coordination
- Ticket Preparation
- Order Fulfillment
- Documentation Management
- Billing Accuracy
- Tracking And Reporting
- Pass Program Administration
- Data Management
- Internal Communication
- Guest Service
- Attention To Detail
- RTP Point Of Sale System
Benefits
- Complimentary And Discounted Attraction Access
- Discounted Resort Dining
- Retail Discounts
- Free Therapy And Wellness Resources
- Employee Events
Visa sponsorship
Not detected in the job text
Categories
- Hospitality
- Administrative
- Customer Service & Support
Keywords
- Group Fulfillment
- Group Orders
- Group Tickets
- Order Coordination
- Documentation Management
- Billing
- Tracking
- Reporting
- Pass Programs
- Staff Pass Data
- Local Pass Products
- Staff Pass Administration
- Internal Communication
- Guest Services
- Contact Centre
- Hotel Front Desk
- RTP Point Of Sale System
- Guest Experience
- Hospitality
- Administrative Support