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Added 16 hours ago
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Room Attendant- Winter- Full Time/ Part Time
Blue Mountain Resort
The Blue Mountains, ON
- Full-time
- Part-time
Added 16 hours ago
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Terrain Park Supervisor- Winter- Full Time
Blue Mountain Resort
The Blue Mountains, ON
- Full-time
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Blue Mountain Resort
The Blue Mountains, ON
- Part-time
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Blue Mountain Resort
The Blue Mountains, ON
- Full-time
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Blue Mountain Resort
The Blue Mountains, ON
- Full-time
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Groomer Operator I- Winter- Full Time
Blue Mountain Resort
The Blue Mountains, ON
- Full-time
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Resort Experience Manager - Year-Round - Full-Time
Blue Mountain Resort
The Blue Mountains, ON
- Full-time
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Blue Mountain Resort
The Blue Mountains, ON
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Blue Mountain Resort
The Blue Mountains, ON
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Blue Mountain Resort
The Blue Mountains, ON
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Blue Mountain Resort
The Blue Mountains, ON
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Blue Mountain Resort
The Blue Mountains, ON
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Blue Mountain Resort
The Blue Mountains, ON
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Assistant Manager, Slope Maintenance - Winter- Full Time
Blue Mountain Resort
The Blue Mountains, ON
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Grounds Supervisor
Blue Mountain Resort
The Blue Mountains, ON
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Blue Mountain Resort
The Blue Mountains, ON
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Blue Mountain Resort
The Blue Mountains, ON
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Blue Mountain Resort
The Blue Mountains, ON
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Conference Porter Supervisor - Flex - Year Round
Blue Mountain Resort
The Blue Mountains, ON
- Full-time
Added 4 days ago
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Supervisor, Guest Services & Rentals - Winter - Full-Time
Blue Mountain Resort
The Blue Mountains, ON
- Full-time
Added 6 days ago
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Retail Sales Associate - Winter - Part/Full-Time
Blue Mountain Resort
The Blue Mountains, ON
- Full-time
Added 7 days ago
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Freestyle Ski Coach - Seasonal - Part Time
Blue Mountain Resort
The Blue Mountains, ON
- Part-time
Added 8 days ago
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Heavy Equipment Supervisor- Winter- Full Time
Blue Mountain Resort
The Blue Mountains, ON
- Full-time
Added 8 days ago
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Repairs Technician - Winter - Part-Time
Blue Mountain Resort
The Blue Mountains, ON
- Part-time

Blue Mountain Resort

Resort Experience Manager - Year-Round - Full-Time

The Blue Mountains, ON, Canada

Salary range between $73,500 to $90,000 · Full-time

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Job details

Pay: Salary range between $73,500 to $90,000
Job type: Full-time
Apply by: Nov 9, 2026
Experience: At least 5 years of previous leadership, training, coaching and performance management experience.
Posting language: English
Posted: Oct 10, 2026

Original job description

Year Round

WHAT'S IN IT FOR ME?

Enjoy complimentary and discounted access to Blue Mountain attractions for you and your family, including the Adventure Park, private beach, gondola, hiking, and preferred golf rates.
Save on meals across resort restaurants and cafés, including Starbucks.
Receive exclusive discounts at all Blue Mountain-owned retail stores.
Work in an inclusive environment that values diversity, equity, and well-being, with access to free therapy and wellness resources.
Join a vibrant team community with employee events all summer, including but not limited to Sunset Hikes, Under the Big Top, Ice Cream Day and more.

Salary range between $73,500 to $90,000

Full-Time, Year-Round With Health And Dental Benefits

8-hour shifts between 8:30am to 9pm (weekend work required)

WHAT WILL I BE DOING?

As a key member of the Resort Experience leadership team, the Manager, Resort Experience plays a vital role in shaping a culture of purpose-driven service, ensures operational excellence and real-time issue resolution in critical guest experience systems. This role is responsible for leading Resort Experience, Validation and Shuttle Operations teams while helping to deliver a seamless, welcoming experience for our guests and employees.

Leading the guest journey, ensuring that our outdoor resort operations run smoothly, efficiently, and safely while inspiring teams to provide outstanding service every day.
Championing a guest-first culture by resolving questions, concerns, and service issues quickly and professionally, creating memorable experiences at every touchpoint.
Building strong partnerships across departments and developing processes that keep communication, coordination, and service standards running smoothly throughout the resort.
Overseeing transportation, and logistics to enhance efficiency, guest convenience, and overall resort operations.
Turning strategic goals into action by executing annual initiatives, measuring results, and helping shape the future growth of the Resort Experience department.
Supporting departmental budgets, labor planning, and operational performance while coaching leaders to achieve business goals and deliver strong results.
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WHAT DO WE NEED FROM YOU?

At least 5 years of previous leadership, training, coaching and performance management experience.
Excellent service recovery and conflict resolution skills in order to bring both guest and employee concerns to satisfactory closure.
G-Class or F-Class license an asset.
Ability to monitor and influence the bigger picture and the bottom line through strategizing to improve existing systems and sales procedures.
This job is posted to fill a current vacancy

AUTHENTICITY | EMPOWERMENT | COLLABORATION | PURPOSE

Blue Mountain Resort Company Overview

Blue Mountain Resort is Ontario's largest mountain resort. Nestled on the shores of Southern Georgian Bay,on the traditional territory of the Anishinabek Nation: The People of the Three Fires known as Ojibway, Odawa, and Pottawatomie Nations.Only 90 minutes outside Toronto, Blue Mountain has become the four-season outdoor destination of the North. Blue Mountain is owned by Alterra Mountain Company.

Alterra Company Overview

Alterra Mountain Company is a family of iconic year-round mountain destinations, the world's largest heli-skiing operation, and Ikon Pass - the premier ski and snowboard season pass offering access to more than 50 iconic mountain destinations around the world.

Headquartered in Denver, Colorado and born out of a shared love of the mountains and adventure, Alterra Mountain Company exists to shape the future of mountain adventure.

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More about this job

Responsibilities

Lead the Resort Experience, Validation, and Shuttle Operations teams, ensuring safe and efficient resort operations and a welcoming guest and employee experience. Resolve service issues, coordinate across departments, oversee transportation and logistics, execute strategic initiatives, and support budgets, labor planning, and operational performance.

Requirements

Requires at least five years of leadership experience, including training, coaching, and performance management. Candidates should have strong service recovery and conflict resolution skills, and the ability to improve systems and sales procedures; a G-Class or F-Class license is an asset.

Skills

Leadership
Training
Coaching
Performance Management
Guest Experience Management
Service Recovery
Conflict Resolution
Operational Excellence
Issue Resolution
Team Development
Transportation And Logistics
Budget Management
Labor Planning
Strategic Planning
Performance Measurement

Benefits

Complimentary And Discounted Attraction Access
Preferred Golf Rates
Discounted Meals
Retail Discounts
Health Benefits
Dental Benefits
Therapy And Wellness Resources
Employee Events

Visa sponsorship

Not detected in the job text

Keywords

Resort Experience
Guest Experience
Resort Operations
Validation Operations
Shuttle Operations
Guest Journey
Guest-First Service
Service Recovery
Conflict Resolution
Operational Excellence
Real-Time Issue Resolution
Transportation
Logistics
Leadership
Training
Coaching
Performance Management
Budget Management
Labor Planning
Operational Performance
Strategic Initiatives
Sales Procedures
G-Class License
F-Class License

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