Retail Store Supervisor - Winter - Full-time
- The Blue Mountains, ON, Canada
HOURLY RATE: $21.43 · Full-time
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Job details
- Pay
- HOURLY RATE: $21.43
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Seasonal
WHAT’S IN IT FOR ME?
FULL/PART-TIME HOURS
The Store Supervisor, Retail is responsible for supporting the daily operations of the retail store while delivering exceptional guest experiences and driving sales performance. This role provides leadership and support to Sales Associates, ensuring high standards of customer service, merchandising, inventory control, and operational excellence. Working closely with the Retail leadership team, the Store Supervisor helps foster a positive, engaged team culture while maintaining a well-organized and guest-focused retail environment.
Blue Mountain Resort Company Overview
Blue Mountain Resort is Ontario’s largest mountain resort. Nestled on the shores of Southern Georgian Bay, on the traditional territory of the Anishinabek Nation: The People of the Three Fires known as Ojibway, Odawa, and Pottawatomie Nations. Only 90 minutes outside Toronto, Blue Mountain has become the four-season outdoor destination of the North. Blue Mountain is owned by Alterra Mountain Company.
Alterra Company Overview
Alterra Mountain Company is a family of iconic year-round mountain destinations, the world’s largest heli-skiing operation, and Ikon Pass - the premier ski and snowboard season pass offering access to more than 50 iconic mountain destinations around the world.
Headquartered in Denver, Colorado and born out of a shared love of the mountains and adventure, Alterra Mountain Company exists to shape the future of mountain adventure.
WHAT’S IN IT FOR ME?
- Free skiing and riding for you and your dependents;
- Discounted lift and attractions tickets you can share with your friends. Enjoy skating, tubing, Ridge Runner, and more;
- Staff priced meals & Starbucks treats;
- Receive exclusive discounts at all Blue Mountain-owned retail stores;
- Work in an inclusive environment that values diversity, equity, and well-being, with access to free therapy and wellness resources.
FULL/PART-TIME HOURS
- Full-Time Hours 4-5 shifts per week
The Store Supervisor, Retail is responsible for supporting the daily operations of the retail store while delivering exceptional guest experiences and driving sales performance. This role provides leadership and support to Sales Associates, ensuring high standards of customer service, merchandising, inventory control, and operational excellence. Working closely with the Retail leadership team, the Store Supervisor helps foster a positive, engaged team culture while maintaining a well-organized and guest-focused retail environment.
- Lead and support the day-to-day operation of the retail store, ensuring exceptional guest service, strong sales results, and efficient store performance.
- Supervise, train, coach, and recognize Sales Associates to promote product knowledge, service excellence, and achievement of departmental goals.
- Oversee daily store activities including sales transactions, cash handling, merchandising, inventory management, and opening and closing procedures.
- Act as a resource for team members and the primary escalation point for guest questions and concerns, ensuring timely and professional resolution.
- Support employee onboarding, training, scheduling, performance management, and ongoing development initiatives.
- Ensure visual merchandising, product presentation, inventory controls, and store standards are maintained to enhance the guest shopping experience.
- Monitor labour, expenses, and operational resources to support budget targets and maximize store efficiency.
- Maintain a safe, productive, and organized work environment while ensuring compliance with company policies and operational procedures.
- Foster a positive team culture through communication, engagement, recognition, and collaboration to achieve department objectives.
- Support recruitment activities, including participating in the selection and onboarding of frontline team members.
- Previous supervisory, retail leadership, or team lead experience preferred.
- Strong customer service and sales skills with a passion for creating exceptional guest experiences.
- Experience with cash handling, point-of-sale systems, inventory management, and retail operations.
- Strong communication, leadership, and interpersonal skills.
- Ability to coach, motivate, and develop team members in a fast-paced environment.
- Excellent organizational and problem-solving abilities with strong attention to detail.
- Comfortable working flexible hours, including weekends, holidays, and peak operating periods.
- Proficiency with Microsoft Office and retail operating systems is considered an asset.
- Ability to lift and move merchandise as required.
- Commitment to maintaining a safe, inclusive, and positive workplace.
- This role is being posted to fill a vacancy
Blue Mountain Resort Company Overview
Blue Mountain Resort is Ontario’s largest mountain resort. Nestled on the shores of Southern Georgian Bay, on the traditional territory of the Anishinabek Nation: The People of the Three Fires known as Ojibway, Odawa, and Pottawatomie Nations. Only 90 minutes outside Toronto, Blue Mountain has become the four-season outdoor destination of the North. Blue Mountain is owned by Alterra Mountain Company.
Alterra Company Overview
Alterra Mountain Company is a family of iconic year-round mountain destinations, the world’s largest heli-skiing operation, and Ikon Pass - the premier ski and snowboard season pass offering access to more than 50 iconic mountain destinations around the world.
Headquartered in Denver, Colorado and born out of a shared love of the mountains and adventure, Alterra Mountain Company exists to shape the future of mountain adventure.
More about this job
Responsibilities
Lead daily retail store operations, support sales performance, and ensure excellent guest service, merchandising, inventory control, and operational standards. Supervise and develop Sales Associates, handle guest escalations, support staffing and recruitment, and maintain a safe, organized, and positive team environment.
Requirements
Previous supervisory, retail leadership, or team lead experience is preferred, along with strong customer service, sales, communication, and leadership skills. Candidates should have experience with cash handling, point-of-sale systems, inventory, and retail operations; be comfortable with flexible shifts and moving merchandise; and be proficient with Microsoft Office and retail systems as an asset.
Skills
- Retail Operations
- Team Leadership
- Customer Service
- Sales
- Coaching And Training
- Cash Handling
- Point-Of-Sale Systems
- Inventory Management
- Visual Merchandising
- Scheduling
- Performance Management
- Communication
- Problem-Solving
- Organization
- Microsoft Office
- Recruitment And Onboarding
Benefits
- Free Skiing And Riding For Employees And Dependents
- Discounted Lift And Attraction Tickets
- Access To Skating, Tubing, And Ridge Runner
- Staff-Priced Meals And Starbucks Treats
- Employee Discounts At Company-Owned Retail Stores
- Inclusive Workplace
- Free Therapy And Wellness Resources
Visa sponsorship
Not detected in the job text
Categories
- Retail
- Management & Leadership
- Sales
- Customer Service & Support
- Hospitality
Keywords
- Retail Store Operations
- Guest Experience
- Sales Performance
- Sales Associates
- Customer Service
- Cash Handling
- Point-Of-Sale Systems
- Merchandising
- Visual Merchandising
- Inventory Management
- Opening And Closing Procedures
- Employee Onboarding
- Training
- Scheduling
- Performance Management
- Recruitment
- Labour Monitoring
- Budget Targets
- Microsoft Office
- Retail Operating Systems
- Workplace Safety
- Inclusive Workplace
- Seasonal Employment