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Jobs in Canada

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Added 10 mins ago
BR
Planbook Designer (Architectural Technologist)
Brookfield Residential
Calgary, AB
- Full-time
As part of the Alberta Product Development team, the Designer, Planbook supports the development, maintenance, accuracy, and continuous improvement of Brookfield Residential's master…
Added 10 mins ago
S
Product Development Engineer
Septodont
Bromont, QC
- Full-time
The position will report to the Product Development Engineering Manager.
Added 10 mins ago
S
Project Manager II
Septodont
Cambridge, ON
- Full-time
Supports Sr. PM with projects and programs including new business development.
Added 10 mins ago
S
Maintenance Manager
Septodont
Cambridge, ON
- Full-time
The Maintenance Manager is responsible for planning, organizing, and directing technical activities, as well as leading technical engineering improvement projects, related to the…
Added 10 mins ago
FM
Area Sales Manager
Federal Mfg
Mississauga, ON · CA ON Mississauga
- Full-time
…covering the Greater Toronto Area. This role focuses on developing new business opportunities, growing existing accounts, and partnering with customers to deliver solutions that improve…
Added 10 mins ago
ZF
Manufacturing Engineering
ZF Foxconn Chassis Modules
Windsor, ON
- Full-time
Designing and developing manufacturing processes for enhancements, product changes, new products and related fixtures/tooling which are consistent with zero defect level and low product…
Added 10 mins ago
L&
Territory Manager (4 Days PT) Victoria/Duncan - 6 Month Contract
Lindt & Sprüngli USA
BC
- Part-time
We are looking for an enthusiastic and keen individual to fill the role of a temporary Territory Manager (4-Day PT) in Victoria/Duncan. Reporting to the Field Sales Manager, the Territory…
Added 45 mins ago
T
Information Security Specialist
TD
Mississauga, ON · Toronto, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 45 mins ago
E
Warehouse and Production Manager
Emerson
Elmira, ON
- Full-time
The Warehouse and Production Manager, under the direction of the Plant Manager, leads the production and warehouse team to ensure that accuracy, performance and production standards are…
Added 59 mins ago
MB
Coordinator, Marketing
Maison Birks
Montreal, QC
- Full-time
Reporting to the Brand Marketing and Communications Manager, the International Marketing Coordinator will be responsible for supporting the Manager in delivering and coordinating the…
Added 59 mins ago
W
Heavy Duty Technician - Fort McMurray Rotation
Wajax
Fort McMurray, AB
- Full-time
Communicate equipment servicing needs as required with Branch Supervisor/Manager.
Added 59 mins ago
7
Manager, IT
7shifts
Saskatoon, SK
- $112,000 to $169,000 CAD / year
- Full-time
Opportunity: Our product is evolving in exciting ways, and we’re focused on delivering even more value to restaurants. This momentum creates real opportunities to learn and grow. Whether…
Added 59 mins ago
7
Software Developer
7shifts
Toronto, ON
- $95,000 to $135,000 CAD / year
- Full-time
…restaurants. You'll work in a cross-functional team alongside product managers, designers, and other developers, owning your work end-to-end and making pragmatic technical decisions that…
Added 59 mins ago
7
Software Developer
7shifts
Saskatoon, SK
- $95,000 to $135,000 CAD / year
- Full-time
…restaurants. You'll work in a cross-functional team alongside product managers, designers, and other developers, owning your work end-to-end and making pragmatic technical decisions that…
Added 1 hour ago
Release Manager
Epic Games
Vancouver, BC
Being Epic means being a part of a team that continually strives to do right by our community and users. We’re constantly innovating to raise the bar of engine and game development.
Added 1 hour ago
V
Product Line Manager, Hardware & Robotics / Gestionnaire de produits mécaniques et robotiques
Vention
Montreal, QC
- Full-time
As a Product Line Manager at Vention, you act as product leader for our hardware and robotics product line. You will work closely with Program Managers and Solution Architects in order to…
Added 1 hour ago
VC
outside sales representative
VELUX Canada
Calgary, AB
- $65,000 to $70,000 CAD / year
- Full-time
- On-site
…making the most of daylight and fresh air through the roof. Our product program includes skylights, sun tunnels, roof windows, sun screening products, as well as smart home solutions. We…
Added 2 hours ago
EN
QHSE Administrator (Contract position up to 18 months)
Echo NDE
AB · Red Deer County, AB
- Temporary
…As a company driven on customer service and a high-quality product, we strive to offer leading edge technology and our team of technicians are driven to provide the highest quality…
Added 2 hours ago
EG
Spécialiste, Planification et Insights/Expedia Group Advertising Planning & Insights (EGA-PI) Manager (FTC)
Expedia Group
Montreal, QC
- $63,000 to $88,500 CAD / year
- Full-time
Spécialiste, Planification et Insights / Planning & Insights Manager
Added 2 hours ago
A
Outside Field Sales Representative (Small Business Solutions)- (Bilingual: English & Cantonese/Mandarin)
ADP
Mississauga, ON
- $71,600 to $121,600 CAD / year
- Full-time
Drive new business growth by selling ADP’s cloud‑based HCM solutions (payroll, HR, tax, benefits) to small businesses (1–49 employees) through field and virtual sales.
Added 2 hours ago
CC
Sales Development Manager, Relief (8-Month Contract)
Coca-Cola Canada Bottling Limited
Victoria, BC
- Contract
For more information about Coke Canada Bottling and our products, visit cokecanada.com/our-product.
Added 2 hours ago
EG
Expedia Group Advertising Planning & Insights (EGA-PI) Manager (FTC)
Expedia Group
Toronto, ON
- $65,500 to $92,000 CAD / year
- Full-time
Expedia Group Advertising Planning & Insights (EGA-PI) Manager
Added 2 hours ago
EG
Expedia Group Advertising Planning & Insights (EGA-PI) Manager (FTC)
Expedia Group
Vancouver, BC
- $65,500 to $92,000 CAD / year
- Full-time
Expedia Group Advertising Planning & Insights (EGA-PI) Manager
Added 2 hours ago
C
Product Manager / Owner - PVR
CGI
Calgary, AB
- Full-time
…world of opportunities. Our benefits include a share purchase program, profit sharing, wellness credits, training and development programs and flexible work…
Added 2 hours ago
Sales Development Manager, Relief (8-Month Contract)
CONA Services
Victoria, BC
For more information about Coke Canada Bottling and our products, visit cokecanada.com/our-product.

BlueCat

Customer Success Manager

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 6, 2026
Experience: 2 to 4 years of experience in Customer Success, Account Management, Technical Support, or a similar customer facing role in B2B SaaS.
Posting language: English
Posted: Oct 7, 2026

Original job description

We're BlueCat - a Great Place to Work for good reason. Our team solves critical network challenges for some of the world's largest organizations. In simple terms, we manage the systems that keep networks running smoothly, securely, and reliably - the backbone infrastructure that powers digital transformation for enterprises globally. Our Intelligent Network Operations platform delivers and enables AI-driven agentic ops at scale, automating and simplifying how companies manage, secure, and optimize their networks.

But what makes us different is how we work: we believe great work happens in an environment where you're trusted, heard, and supported. With teams globally, we're building a workplace culture that values collaboration and integrity as much as innovation. If you're looking to advance your career with a company that invests in its people, this is it.

As a Customer Success Manager, you serve a shared portfolio of customers alongside your teammates rather than owning a named list of your own. Any customer in the pool may be yours on any given day, and your job is to make that experience feel seamless to them.

This is a different craft from named account management. You work from a prioritized queue driven by health signals, product usage, support activity, and renewal proximity. You load context quickly, diagnose accurately, deliver value in a compressed number of touchpoints, and leave the account better documented than you found it so the next teammate can pick up exactly where you left off.

You are equally comfortable walking a network operations lead through a product capability and explaining business impact to a director. You thrive on variety and volume, and you take pride in doing high quality work at pace.

Key Responsibilities

Shared Portfolio Coverage & Customer Engagement

Serve customers across a shared portfolio, working from a prioritized queue rather than a fixed account list.

Deliver proactive lifecycle touchpoints including onboarding confirmation, adoption checkpoints, and structured pre renewal reviews.

Respond to inbound customer needs within team coverage standards and see them through to resolution.

Build credibility quickly with new stakeholders, often without the benefit of an established relationship.

Be the voice of the customer internally, using the breadth of the pool to spot patterns a single account view would miss.

Product & Technical Enablement

Guide customers on best practices, implementation planning, and usage optimization.

Deliver product demonstrations to drive adoption and unlock new use cases.

Collaborate with Support and Product teams to troubleshoot and resolve issues.

Translate technical capability into business outcomes the customer cares about.

Value Realization at Scale

Execute standardized success plays consistently and well, adapting the message rather than rebuilding the motion.

Confirm that every customer you touch has clear, documented outcomes they are working toward.

Connect product adoption to tangible business results in every customer conversation.

Contribute improvements to the plays themselves based on what you see working in the field.

Retention, Risk & Renewal Readiness

Detect churn risk early through health signals, usage decline, support friction, and stakeholder change.

Run structured pre renewal reviews and prepare a clear readiness picture for each upcoming renewal.

Hand off renewals to the Renewals CSM with complete context, including value delivered, open risks, stakeholder map, and expansion signals.

Identify cross sell and up sell opportunities and route them to Sales with the supporting evidence.

Operational Excellence

Maintain rigorous documentation so account context lives in the system rather than in individual memory. This is the foundation of the pooled model.

Keep data accurate and current in internal systems, including Totango and Salesforce.

Manage many concurrent customer conversations without letting commitments slip.

Contribute to team KPIs including coverage, response time, adoption, health score, and retention.

What You Bring

2 to 4 years of experience in Customer Success, Account Management, Technical Support, or a similar customer facing role in B2B SaaS.

A balance of technical aptitude and business acumen. You can speak both languages. Exposure to networking, DNS, DHCP, IPAM, or infrastructure is an asset.

Comfort serving many customers at once and prioritizing by signal rather than by relationship history.

Excellent written communication. A significant share of pooled engagement happens asynchronously, and your writing carries the relationship.

Strong documentation habits and genuine discipline about leaving a clean trail for teammates.

Experience delivering demos and running structured customer conversations.

Familiarity with CS and CRM tooling such as Totango or Salesforce.

A proactive mindset. Driven, accountable, coachable, and naturally customer obsessed.

If you share our enthusiasm for the future of our company and are eager to contribute to our vibrant workplace, we look forward to receiving your application! Our comprehensive benefits encompass your health, financial well-being, and overall wellness, and we are committed to providing an exceptional work environment, enriching employee programs, and fostering a remarkable company culture. At our core, we champion values such as transparency, curiosity, respect, and above all, the pursuit of enjoyment.

In addition, we offer a range of appealing perks, including:

A Professional Development Budget

Dedicated Wellness Days and Wellness Week

A Lifestyle Spending Account

An Employee Recognition Program

Join us in shaping the future of our organization, where your talent and dedication can truly thrive. We invite you to apply and become a valuable member of our team!

BlueCat is an Equal Opportunity Employer that is committed to inclusion and diversity. We also take affirmative action to offer employment and advancement opportunities to all applicants, including minorities, women, protected veterans, and individuals with disabilities. BlueCat will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants.

Apply About employer

More about this job

Responsibilities

Manage customer engagement across a shared portfolio, delivering onboarding, adoption support, product demonstrations, and proactive lifecycle touchpoints. Monitor customer health and renewal readiness, document account context, resolve issues with internal teams, and route expansion opportunities to Sales.

Requirements

Requires 2 to 4 years of experience in Customer Success, Account Management, Technical Support, or a similar customer-facing B2B SaaS role, along with technical aptitude and business acumen. Candidates should be comfortable supporting many customers, communicating and documenting clearly, delivering demonstrations, and using customer success or CRM tools; networking or infrastructure experience is an asset.

Skills

Customer Success
Account Management
Technical Support
B2B SaaS
Customer Engagement
Product Demonstrations
Technical Enablement
Value Realization
Churn Risk Detection
Renewal Readiness
Cross-Selling
Upselling
Customer Documentation
Prioritization
Written Communication
Networking

Benefits

Professional Development Budget
Dedicated Wellness Days
Wellness Week
Lifestyle Spending Account
Employee Recognition Program

Visa sponsorship

Not detected in the job text

Keywords

B2B SaaS
Customer Success
Shared Portfolio
Customer Lifecycle
Customer Onboarding
Product Adoption
Product Demonstrations
Implementation Planning
Usage Optimization
Value Realization
Customer Health Signals
Churn Risk
Renewal Readiness
Cross-Selling
Upselling
Totango
Salesforce
Networking
DNS
DHCP
IPAM
Infrastructure
Network Operations
AI-Driven Operations
Customer Documentation
Support Collaboration

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