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Added 1 min ago
CC
Sales Representative- Permanent Full-Time - (Supply Chain and Logistics B2B) - British Columbia
Chit Chats
Vancouver, BC
- Full-time
Reporting to the Sales Manager – Business Development, the Sales Representative will contribute directly to revenue growth by turning qualified opportunities into active shipping clients…
Added 1 min ago
CC
Sales Representative- Permanent Full-Time - (Supply Chain and Logistics B2B) - Ontario
Chit Chats
Toronto, ON
- Full-time
Reporting to the Sales Manager – Business Development, the Sales Representative will contribute directly to revenue growth by turning qualified opportunities into active shipping clients…
Added 1 min ago
OR
Account Executive, Business Sales - Markham
OSL Retail Services
Markham, ON
- Full-time
Ongoing coaching, learning, and development opportunities
Added 2 mins ago
AG
Media Solutions Specialist
Adelphi Group
Toronto, ON
- Full-time
Excellent interpersonal skills; strong internal and client relationship skills.
Added 2 mins ago
AG
Director, Communications Design
Adelphi Group
Toronto, ON
- Full-time
Lead and develop a direct relationship with the client to become a strategic partner with an in-depth understanding of their business.
Added 2 mins ago
AG
Sr. Director, Connections Planning
Adelphi Group
Toronto, ON
- Full-time
Lead and develop a direct relationship with the client to become a strategic partner with an in-depth understanding of their business.
Added 2 mins ago
AG
Head of Client Services & Toronto Office
Adelphi Group
Toronto, ON
- Full-time
Personally hold senior relationship responsibility for GM and OLG.
Added 2 mins ago
AG
Account Director, Business Leadership - Automotive
Adelphi Group
Toronto, ON
- Full-time
…communication, on-going performance feedback, professional development and adherence to agency…
Added 2 mins ago
AG
Senior Manager, Integrated Media
Adelphi Group
Toronto, ON
- Full-time
Our Toronto office is looking for a Senior Manager – Integrated Media, who is a seasoned public relations consultant responsible for providing strategic client counsel around media and…
Added 2 mins ago
AG
Account Manager
Adelphi Group
Calgary, AB
- Full-time
As an Account Manager at Critical Mass, you are a key partner to both clients and colleagues, playing an essential role in managing day-to-day business needs, driving projects forward, and…
Added 2 mins ago
AG
Senior Financial Planning & Analysis Analyst
Adelphi Group
Toronto, ON
- Full-time
Excellent interpersonal skills, and strong internal and client relationship skills
Added 2 mins ago
AG
Account Director, Earned Media Strategy
Adelphi Group
Toronto, ON
- Full-time
Play a central role in driving new business pitches - from insights, research, and strategy formulation to deck development, team casting, and pitch presentation leadership.
Added 2 mins ago
AG
Account Director, Client Experience
Adelphi Group
Toronto, ON
- Full-time
As a trusted advisor, you adeptly balance high-touch relationship management with flawless program execution and commercial acumen. You are passionate about driving exceptional client…
Added 2 mins ago
AG
Project Manager
Adelphi Group
Toronto, ON
- Full-time
MRM is a modern relationship marketing agency dedicated to building enduring brand relationships. MRM's specialized capabilities drive relationship lifetime value and span CRM, Customer…
Added 2 mins ago
AG
Senior Media Planner
Adelphi Group
Toronto, ON
- Full-time
5+ years experience as a digital media manager
Added 2 mins ago
AG
Business Analyst
Adelphi Group
Toronto, ON
- Full-time
…execute with our client’s business outcomes. Establishing that relationship requires data-focused capabilities across 3…
Added 2 mins ago
AG
Senior Planner, Connections Planning
Adelphi Group
Toronto, ON
- Full-time
Client service oriented. Strong learning agility, with a passion for continuous development.
Added 2 mins ago
AG
Supervisor, Communications Designer
Adelphi Group
Toronto, ON
- Full-time
Client service oriented. Strong learning agility, with a passion for continuous development.
Added 2 mins ago
AG
Planner, Connections Planning
Adelphi Group
Toronto, ON
- Full-time
Curiosity, with a passion for continuous development.
Added 2 mins ago
AG
Planner, Connections Planning
Adelphi Group
Toronto, ON
- Full-time
Curiosity, with a passion for continuous development.
Added 2 mins ago
AG
Senior Planner, Connections Planning
Adelphi Group
Toronto, ON
- Full-time
Curiosity, with a passion for continuous development.
Added 2 mins ago
AG
Senior Communications Designer
Adelphi Group
Toronto, ON
- Full-time
Curiosity, with a passion for continuous development.
Added 2 mins ago
AG
Planner, Connections Planning
Adelphi Group
Toronto, ON
- Full-time
Curiosity, with a passion for continuous development.
Added 2 mins ago
AG
Associate Director, Search
Adelphi Group
Toronto, ON
- Full-time
…executing innovative digital media plans. This role includes the development of strong teams and successful client relationships. This individual will serve as a team lead for the execution…
Added 2 mins ago
AG
Director, Performance
Adelphi Group
Toronto, ON
- Full-time
The role of the Director, Performance is responsible for leading the business unit and ensuring its successful development and growth, from a business perspective and revenue perspective.…

BlueCat

Customer Success Manager

Toronto, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Nov 6, 2026
Experience: 2 to 4 years of experience in Customer Success, Account Management, Technical Support, or a similar customer facing role in B2B SaaS.
Posting language: English
Posted: Oct 7, 2026

Original job description

We're BlueCat - a Great Place to Work for good reason. Our team solves critical network challenges for some of the world's largest organizations. In simple terms, we manage the systems that keep networks running smoothly, securely, and reliably - the backbone infrastructure that powers digital transformation for enterprises globally. Our Intelligent Network Operations platform delivers and enables AI-driven agentic ops at scale, automating and simplifying how companies manage, secure, and optimize their networks.

But what makes us different is how we work: we believe great work happens in an environment where you're trusted, heard, and supported. With teams globally, we're building a workplace culture that values collaboration and integrity as much as innovation. If you're looking to advance your career with a company that invests in its people, this is it.

As a Customer Success Manager, you serve a shared portfolio of customers alongside your teammates rather than owning a named list of your own. Any customer in the pool may be yours on any given day, and your job is to make that experience feel seamless to them.

This is a different craft from named account management. You work from a prioritized queue driven by health signals, product usage, support activity, and renewal proximity. You load context quickly, diagnose accurately, deliver value in a compressed number of touchpoints, and leave the account better documented than you found it so the next teammate can pick up exactly where you left off.

You are equally comfortable walking a network operations lead through a product capability and explaining business impact to a director. You thrive on variety and volume, and you take pride in doing high quality work at pace.

Key Responsibilities

Shared Portfolio Coverage & Customer Engagement

Serve customers across a shared portfolio, working from a prioritized queue rather than a fixed account list.

Deliver proactive lifecycle touchpoints including onboarding confirmation, adoption checkpoints, and structured pre renewal reviews.

Respond to inbound customer needs within team coverage standards and see them through to resolution.

Build credibility quickly with new stakeholders, often without the benefit of an established relationship.

Be the voice of the customer internally, using the breadth of the pool to spot patterns a single account view would miss.

Product & Technical Enablement

Guide customers on best practices, implementation planning, and usage optimization.

Deliver product demonstrations to drive adoption and unlock new use cases.

Collaborate with Support and Product teams to troubleshoot and resolve issues.

Translate technical capability into business outcomes the customer cares about.

Value Realization at Scale

Execute standardized success plays consistently and well, adapting the message rather than rebuilding the motion.

Confirm that every customer you touch has clear, documented outcomes they are working toward.

Connect product adoption to tangible business results in every customer conversation.

Contribute improvements to the plays themselves based on what you see working in the field.

Retention, Risk & Renewal Readiness

Detect churn risk early through health signals, usage decline, support friction, and stakeholder change.

Run structured pre renewal reviews and prepare a clear readiness picture for each upcoming renewal.

Hand off renewals to the Renewals CSM with complete context, including value delivered, open risks, stakeholder map, and expansion signals.

Identify cross sell and up sell opportunities and route them to Sales with the supporting evidence.

Operational Excellence

Maintain rigorous documentation so account context lives in the system rather than in individual memory. This is the foundation of the pooled model.

Keep data accurate and current in internal systems, including Totango and Salesforce.

Manage many concurrent customer conversations without letting commitments slip.

Contribute to team KPIs including coverage, response time, adoption, health score, and retention.

What You Bring

2 to 4 years of experience in Customer Success, Account Management, Technical Support, or a similar customer facing role in B2B SaaS.

A balance of technical aptitude and business acumen. You can speak both languages. Exposure to networking, DNS, DHCP, IPAM, or infrastructure is an asset.

Comfort serving many customers at once and prioritizing by signal rather than by relationship history.

Excellent written communication. A significant share of pooled engagement happens asynchronously, and your writing carries the relationship.

Strong documentation habits and genuine discipline about leaving a clean trail for teammates.

Experience delivering demos and running structured customer conversations.

Familiarity with CS and CRM tooling such as Totango or Salesforce.

A proactive mindset. Driven, accountable, coachable, and naturally customer obsessed.

If you share our enthusiasm for the future of our company and are eager to contribute to our vibrant workplace, we look forward to receiving your application! Our comprehensive benefits encompass your health, financial well-being, and overall wellness, and we are committed to providing an exceptional work environment, enriching employee programs, and fostering a remarkable company culture. At our core, we champion values such as transparency, curiosity, respect, and above all, the pursuit of enjoyment.

In addition, we offer a range of appealing perks, including:

A Professional Development Budget

Dedicated Wellness Days and Wellness Week

A Lifestyle Spending Account

An Employee Recognition Program

Join us in shaping the future of our organization, where your talent and dedication can truly thrive. We invite you to apply and become a valuable member of our team!

BlueCat is an Equal Opportunity Employer that is committed to inclusion and diversity. We also take affirmative action to offer employment and advancement opportunities to all applicants, including minorities, women, protected veterans, and individuals with disabilities. BlueCat will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants.

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More about this job

Responsibilities

Manage customer engagement across a shared portfolio, delivering onboarding, adoption support, product demonstrations, and proactive lifecycle touchpoints. Monitor customer health and renewal readiness, document account context, resolve issues with internal teams, and route expansion opportunities to Sales.

Requirements

Requires 2 to 4 years of experience in Customer Success, Account Management, Technical Support, or a similar customer-facing B2B SaaS role, along with technical aptitude and business acumen. Candidates should be comfortable supporting many customers, communicating and documenting clearly, delivering demonstrations, and using customer success or CRM tools; networking or infrastructure experience is an asset.

Skills

Customer Success
Account Management
Technical Support
B2B SaaS
Customer Engagement
Product Demonstrations
Technical Enablement
Value Realization
Churn Risk Detection
Renewal Readiness
Cross-Selling
Upselling
Customer Documentation
Prioritization
Written Communication
Networking

Benefits

Professional Development Budget
Dedicated Wellness Days
Wellness Week
Lifestyle Spending Account
Employee Recognition Program

Visa sponsorship

Not detected in the job text

Keywords

B2B SaaS
Customer Success
Shared Portfolio
Customer Lifecycle
Customer Onboarding
Product Adoption
Product Demonstrations
Implementation Planning
Usage Optimization
Value Realization
Customer Health Signals
Churn Risk
Renewal Readiness
Cross-Selling
Upselling
Totango
Salesforce
Networking
DNS
DHCP
IPAM
Infrastructure
Network Operations
AI-Driven Operations
Customer Documentation
Support Collaboration

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