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Added 3 mins ago
WM
Associate Director, Fundraising
Windmill Microlending
Calgary, AB · Toronto, ON
- $110,000 to $120,000 CAD / year
Added 3 mins ago
RS
Patient Care Coordinator
Resolve Sleep Health
Whitecourt, AB
- Full-time
Familiar with digital tools including (Shopify, Salesforce, or similar platforms)
Added 18 mins ago
BC
Sales Development Representative (SDR)
Boast Capital LP
Toronto, ON
- $60,000 to $70,000 CAD / year
- Full-time
Experience using Salesforce, ZoomInfo, sales engagement platforms, or other relevant prospecting and CRM tools
Added 18 mins ago
BC
Marketing Manager
Boast Capital LP
Vancouver, BC · Toronto, ON
- $110,000 to $130,000 CAD / year
Added 48 mins ago
Account Manager_Operations_Cleaning_Industry_London
United Services Group
London, ON · St. Thomas, ON · Woodstock, ON
Lead process adoption within the Salesforce ecosystem.
Added 48 mins ago
Operations Services Supervisor
United Services Group
Brampton, ON · Mississauga, ON · Toronto, ON
Responsible for process adoption within the Salesforce ecosystem.
Added 2 hours ago
SP
RVP, Sales - Data Foundation - Public Sector
Salesforce Partner Canada
ON · Ontario, Canada
- Full-time
The RVP, Public Sector oversees sales strategy and operations for Salesforce's Public Sector business, driving revenue growth through team leadership, client engagement, and market…
Added 2 hours ago
SP
Account Executive - Data (Canadian Federal Government)
Salesforce Partner Canada
ON · Ontario, Canada
- Full-time
As an Account Executive selling in a Data role, you will be selling Salesforce Data solutions into Canadian Federal Government agencies and organizations across Ottawa. This is a critical…
Added 3 hours ago
NB
Salesforce Application Architect
National Bank of Canada
Montreal, QC
- Full-time
A career as a Salesforce Application Architect within the commercial CRM team at National Bank means serving as an expert in designing Salesforce solutions and artificial intelligence. You…
Added 3 hours ago
SP
Small, Medium, and Growth Business - Account Executive - Vancouver (Office-Based)
Salesforce Partner Canada
Vancouver, BC
- Full-time
Our Small, Medium, and Growth Business (SMB) Account Executive team is one of the fastest-moving sales teams at Salesforce, focused on helping small and mid-sized businesses unlock the…
Added 3 hours ago
SP
Platform and Security Growth Business Account Executive
Salesforce Partner Canada
Toronto, ON
- Full-time
Partnerships: Collaborate with Salesforce Partners and Consultants to align on strategies and solutions.
Added 4 hours ago
ECH - Manager, Marketing (12-Month Contract)
The Employee Experience Team
Vaughan, ON
…brand management gained through work with either a real estate developer or a marketing agency specializing in the…
Added 5 hours ago
YI
Sales Development Representative
YuJa Inc.
Toronto, ON · North York, Ontario
- Full-time
Use Salesforce CRM to maintain accurate account details and contact information
Added 7 hours ago
V
Lead Software Engineer
Virtusa
Toronto, ON
- Full-time
Familiarity with Salesforce applications and CRM-related functionalities.
Added 7 hours ago
MC
Manager, Community Partnerships (Events)
Make-A-Wish Canada
Halifax, NS
- Full-time
Maintain accurate donor and event records in Salesforce and ensure high standards of data integrity.
Added 7 hours ago
V
Systems Architect
Virtusa
Toronto, ON
- Full-time
Job Summary: We are seeking a highly skilled Cloud Architect with over 10 years of Salesforce experience, including a minimum of 3 years in a technical lead role. The ideal candidate will…
Added 7 hours ago
KI
Co-op/Intern Sales Operations
Kinaxis Inc.
Ottawa, ON
- Internship
Maintain and update Marketing Automation (Eloqua) and CRM systems (Salesforce) to ensure data accuracy.
Added 7 hours ago
Sr. Account Manager - West
United Services Group
Vancouver, BC · Kelowna, BC · BC
Lead process adoption within the Salesforce ecosystem.
Added 7 hours ago
AC
Sr. Manager, Philanthropy
Alberta Cancer Foundation
Calgary, AB
- Full-time
Added 8 hours ago
CG
Business Development Associate
CORA Group
Markham, ON · Canada - Markham - Ontario
- Full-time
Timely record keeping and deal flow tracking through Salesforce, leveraging CRM insights to improve processes
Added 8 hours ago
JS
Business Development Associate
Jonas Software
Markham, ON · Canada - Markham - Ontario
- Full-time
Timely record keeping and deal flow tracking through Salesforce, leveraging CRM insights to improve processes
Added 8 hours ago
DS
Business analyst, informatics
DAMAS SUPERMARKET LTD.
Ottawa, ON
- From $45.13 CAD / hour
- Full-time
- On-site
Added 8 hours ago
OD
Outbound Sales Representative
OSL Direct Services
Mississauga, ON
- Other
Use the Salesforce CRM system to assist with territory and funnel management
Added 8 hours ago
Sales Development Representative
Motive
Toronto, ON
Added 9 hours ago
S
Business Development Representative - Toronto
Salesforce
Toronto, ON · Canada - Toronto
- Full-time
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword - it’s a way of life.…

BlueCat

Customer Success Manager

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 6, 2026
Experience: 2 to 4 years of experience in Customer Success, Account Management, Technical Support, or a similar customer facing role in B2B SaaS.
Posting language: English
Posted: Oct 7, 2026

Original job description

We're BlueCat - a Great Place to Work for good reason. Our team solves critical network challenges for some of the world's largest organizations. In simple terms, we manage the systems that keep networks running smoothly, securely, and reliably - the backbone infrastructure that powers digital transformation for enterprises globally. Our Intelligent Network Operations platform delivers and enables AI-driven agentic ops at scale, automating and simplifying how companies manage, secure, and optimize their networks.

But what makes us different is how we work: we believe great work happens in an environment where you're trusted, heard, and supported. With teams globally, we're building a workplace culture that values collaboration and integrity as much as innovation. If you're looking to advance your career with a company that invests in its people, this is it.

As a Customer Success Manager, you serve a shared portfolio of customers alongside your teammates rather than owning a named list of your own. Any customer in the pool may be yours on any given day, and your job is to make that experience feel seamless to them.

This is a different craft from named account management. You work from a prioritized queue driven by health signals, product usage, support activity, and renewal proximity. You load context quickly, diagnose accurately, deliver value in a compressed number of touchpoints, and leave the account better documented than you found it so the next teammate can pick up exactly where you left off.

You are equally comfortable walking a network operations lead through a product capability and explaining business impact to a director. You thrive on variety and volume, and you take pride in doing high quality work at pace.

Key Responsibilities

Shared Portfolio Coverage & Customer Engagement

Serve customers across a shared portfolio, working from a prioritized queue rather than a fixed account list.

Deliver proactive lifecycle touchpoints including onboarding confirmation, adoption checkpoints, and structured pre renewal reviews.

Respond to inbound customer needs within team coverage standards and see them through to resolution.

Build credibility quickly with new stakeholders, often without the benefit of an established relationship.

Be the voice of the customer internally, using the breadth of the pool to spot patterns a single account view would miss.

Product & Technical Enablement

Guide customers on best practices, implementation planning, and usage optimization.

Deliver product demonstrations to drive adoption and unlock new use cases.

Collaborate with Support and Product teams to troubleshoot and resolve issues.

Translate technical capability into business outcomes the customer cares about.

Value Realization at Scale

Execute standardized success plays consistently and well, adapting the message rather than rebuilding the motion.

Confirm that every customer you touch has clear, documented outcomes they are working toward.

Connect product adoption to tangible business results in every customer conversation.

Contribute improvements to the plays themselves based on what you see working in the field.

Retention, Risk & Renewal Readiness

Detect churn risk early through health signals, usage decline, support friction, and stakeholder change.

Run structured pre renewal reviews and prepare a clear readiness picture for each upcoming renewal.

Hand off renewals to the Renewals CSM with complete context, including value delivered, open risks, stakeholder map, and expansion signals.

Identify cross sell and up sell opportunities and route them to Sales with the supporting evidence.

Operational Excellence

Maintain rigorous documentation so account context lives in the system rather than in individual memory. This is the foundation of the pooled model.

Keep data accurate and current in internal systems, including Totango and Salesforce.

Manage many concurrent customer conversations without letting commitments slip.

Contribute to team KPIs including coverage, response time, adoption, health score, and retention.

What You Bring

2 to 4 years of experience in Customer Success, Account Management, Technical Support, or a similar customer facing role in B2B SaaS.

A balance of technical aptitude and business acumen. You can speak both languages. Exposure to networking, DNS, DHCP, IPAM, or infrastructure is an asset.

Comfort serving many customers at once and prioritizing by signal rather than by relationship history.

Excellent written communication. A significant share of pooled engagement happens asynchronously, and your writing carries the relationship.

Strong documentation habits and genuine discipline about leaving a clean trail for teammates.

Experience delivering demos and running structured customer conversations.

Familiarity with CS and CRM tooling such as Totango or Salesforce.

A proactive mindset. Driven, accountable, coachable, and naturally customer obsessed.

If you share our enthusiasm for the future of our company and are eager to contribute to our vibrant workplace, we look forward to receiving your application! Our comprehensive benefits encompass your health, financial well-being, and overall wellness, and we are committed to providing an exceptional work environment, enriching employee programs, and fostering a remarkable company culture. At our core, we champion values such as transparency, curiosity, respect, and above all, the pursuit of enjoyment.

In addition, we offer a range of appealing perks, including:

A Professional Development Budget

Dedicated Wellness Days and Wellness Week

A Lifestyle Spending Account

An Employee Recognition Program

Join us in shaping the future of our organization, where your talent and dedication can truly thrive. We invite you to apply and become a valuable member of our team!

BlueCat is an Equal Opportunity Employer that is committed to inclusion and diversity. We also take affirmative action to offer employment and advancement opportunities to all applicants, including minorities, women, protected veterans, and individuals with disabilities. BlueCat will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants.

Apply About employer

More about this job

Responsibilities

Manage customer engagement across a shared portfolio, delivering onboarding, adoption support, product demonstrations, and proactive lifecycle touchpoints. Monitor customer health and renewal readiness, document account context, resolve issues with internal teams, and route expansion opportunities to Sales.

Requirements

Requires 2 to 4 years of experience in Customer Success, Account Management, Technical Support, or a similar customer-facing B2B SaaS role, along with technical aptitude and business acumen. Candidates should be comfortable supporting many customers, communicating and documenting clearly, delivering demonstrations, and using customer success or CRM tools; networking or infrastructure experience is an asset.

Skills

Customer Success
Account Management
Technical Support
B2B SaaS
Customer Engagement
Product Demonstrations
Technical Enablement
Value Realization
Churn Risk Detection
Renewal Readiness
Cross-Selling
Upselling
Customer Documentation
Prioritization
Written Communication
Networking

Benefits

Professional Development Budget
Dedicated Wellness Days
Wellness Week
Lifestyle Spending Account
Employee Recognition Program

Visa sponsorship

Not detected in the job text

Keywords

B2B SaaS
Customer Success
Shared Portfolio
Customer Lifecycle
Customer Onboarding
Product Adoption
Product Demonstrations
Implementation Planning
Usage Optimization
Value Realization
Customer Health Signals
Churn Risk
Renewal Readiness
Cross-Selling
Upselling
Totango
Salesforce
Networking
DNS
DHCP
IPAM
Infrastructure
Network Operations
AI-Driven Operations
Customer Documentation
Support Collaboration

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