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Added 6 mins ago
A-
Bookkeeper
ANFCA - Alberta Native Friendship Centres Association
AB · Edmonton, AB
- Full-time
Support compliance and regulatory requirements.
Added 6 mins ago
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Senior React Native Mobile Developer
Alithya
Quebec, QC
- Full-time
Support for your well-being: Our benefits are designed with optimal health and wellness in mind. You’ll have access to 24/7 virtual healthcare, as well as an extensive wellness portal that…
Added 6 mins ago
MS
Junior Coach & Community Coordinator
Move Strong Inc.
Cambridge, ON · Greater Kitchener-Cambridge-Waterloo Metropolitan Area
- Full-time
Support programs including Age Strong, Define Basics, Signature, Foundations, HYROX, Metcon, and Functional Movement Screens
Added 6 mins ago
SR
AZ Driver
Sunbelt Rentals - Atlantic Canada
Toronto, ON · Etobicoke, ON
- Full-time
Branches chevron_right Drivers chevron_right Operations & Management chevron_right Technicians chevron_right Equipment Rental Specialist chevron_right Sales Support Office
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SR
AZ Driver
Sunbelt Rentals - Atlantic Canada
Whitchurch-Stouffville, ON
- Full-time
Branches chevron_right Drivers chevron_right Operations & Management chevron_right Technicians chevron_right Equipment Rental Specialist chevron_right Sales Support Office
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Backend Engineer (Go)
Xsolla
Montreal, QC
- Full-time
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential…
Added 6 mins ago
BC
Associate/Senior Associate, Transaction Services
BDO Canada
Toronto, ON
- Full-time
Support various business development initiatives including pitches and proposals;
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SH
Health Care Aide - Certified
Southern Health-Santé Sud
Altona, MB
- Full-time
…Nurse as team leaders, the Health Care Aide (HCA) provides support and assistance to residents/patients in Activities of Daily Living (ADLs) as identified in the care plan. The HCA works to…
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HI
Professional Caregiver
Home Instead
Leamington, ON
- Part-time
Provide personal care and support to clients in their homes.
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SH
Health Care Aide - Certified
Southern Health-Santé Sud
Altona, MB
- Full-time
…Nurse as team leaders, the Health Care Aide (HCA) provides support and assistance to residents/patients in Activities of Daily Living (ADLs) as identified in the care plan. The HCA works to…
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SH
Home Care Attendant
Southern Health-Santé Sud
Winkler, MB
- Full-time
…is responsible for the provision of personal care and home support services to an individual or group of home care clients as assigned. As identified by an established plan of care, the HCA…
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SH
Health Care Aide - Certified
Southern Health-Santé Sud
Altona, MB
- Full-time
…Nurse as team leaders, the Health Care Aide (HCA) provides support and assistance to residents/patients in Activities of Daily Living (ADLs) as identified in the care plan. The HCA works to…
Added 6 mins ago
MP
Lead Data Engineer (ITA7)
Municipal Property Assessment Corporation
Pickering, ON
- Full-time
A work environment that has flexible work locations (including hybrid), hours of work and overall employee wellness support
Added 6 mins ago
SH
Health Care Aide - Certified
Southern Health-Santé Sud
Altona, MB
- Full-time
…Nurse as team leaders, the Health Care Aide (HCA) provides support and assistance to residents/patients in Activities of Daily Living (ADLs) as identified in the care plan. The HCA works to…
Added 6 mins ago
SH
Materials Management Technician - Non-Certified
Southern Health-Santé Sud
Winkler, MB
- Full-time
…self-identify as being of Indigenous descent in their cover…
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DC
Underground Boom Truck Operator - Bell Creek
Dumas Contracting Ltd.
ON · Ontario, Canada
- Full-time
…provisions, and pension and employee assistance program(s) that support your physical, mental, and financial…
Added 6 mins ago
SS
Senior SharePoint / M365 Developer - Agentic AI
Spot Solutions Ltd.
Vancouver, BC
- Full-time
We're looking for someone who can design, develop and support solutions across SharePoint and the broader Microsoft 365 ecosystem.
Added 6 mins ago
SH
Health Care Aide - Aide en soins de santé
Southern Health-Santé Sud
Ste. Anne, MB
- Full-time
…Nurse as team leaders, the Health Care Aide (HCA) provides support and assistance to residents/patients in Activities of Daily Living (ADLs) as identified in the care plan. The HCA works to…
Added 6 mins ago
SH
Health Care Aide - Aide en soins de santé
Southern Health-Santé Sud
Ste. Anne, MB
- Full-time
…Nurse as team leaders, the Health Care Aide (HCA) provides support and assistance to residents/patients in Activities of Daily Living (ADLs) as identified in the care plan. The HCA works to…
Added 6 mins ago
CO
Budget Analyst
City of Barrie
Barrie, ON
- Full-time
Application Deadline: Wednesday, October 21, 2026 at 11:59 pm
Added 6 mins ago
SH
Registered Nurse
Southern Health-Santé Sud
Steinbach, MB
- Full-time
The Registered Nurse (RN)/Registered Psychiatric Nurse (RPN) applies the nursing process to support clients/residents/patients in achieving and maintaining their optimum level of health…
Added 6 mins ago
I
Human Resources Generalist
IntouchCX
Winnipeg, MB
- Full-time
…providing positive employee relations through various functions in support of operational goals and objectives for overall organizational…
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CO
Development Services Technologist
City of Barrie
Barrie, ON
- Full-time
Application Deadline: Wednesday, October 28, 2026 at 11:59 pm
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SH
Registered Nurse (N2) - Obstetrics, Gynecology and Neonatology Resource Team -NICU Specific
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Any application received after the closing time will not be included in the competition.
Added 6 mins ago
HI
Professional Caregiver
Home Instead
Windsor, ON
- Part-time
Provide personal care and support to clients in their homes.

BlueCat

Customer Success Manager

Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: 2 to 4 years of experience in Customer Success, Account Management, Technical Support, or a similar customer facing role in B2B SaaS.
Posting language: English
Posted: Oct 7, 2026

Original job description

We're BlueCat - a Great Place to Work for good reason. Our team solves critical network challenges for some of the world's largest organizations. In simple terms, we manage the systems that keep networks running smoothly, securely, and reliably - the backbone infrastructure that powers digital transformation for enterprises globally. Our Intelligent Network Operations platform delivers and enables AI-driven agentic ops at scale, automating and simplifying how companies manage, secure, and optimize their networks.

But what makes us different is how we work: we believe great work happens in an environment where you're trusted, heard, and supported. With teams globally, we're building a workplace culture that values collaboration and integrity as much as innovation. If you're looking to advance your career with a company that invests in its people, this is it.

As a Pooled Customer Success Manager, you serve a shared portfolio of customers alongside your teammates rather than owning a named list of your own. Any customer in the pool may be yours on any given day, and your job is to make that experience feel seamless to them.

This is a different craft from named account management. You work from a prioritized queue driven by health signals, product usage, support activity, and renewal proximity. You load context quickly, diagnose accurately, deliver value in a compressed number of touchpoints, and leave the account better documented than you found it so the next teammate can pick up exactly where you left off.

You are equally comfortable walking a network operations lead through a product capability and explaining business impact to a director. You thrive on variety and volume, and you take pride in doing high quality work at pace.

Key Responsibilities
Shared Portfolio Coverage & Customer Engagement
Serve customers across a shared portfolio, working from a prioritized queue rather than a fixed account list.

Deliver proactive lifecycle touchpoints including onboarding confirmation, adoption checkpoints, and structured pre renewal reviews.

Respond to inbound customer needs within team coverage standards and see them through to resolution.

Build credibility quickly with new stakeholders, often without the benefit of an established relationship.

Be the voice of the customer internally, using the breadth of the pool to spot patterns a single account view would miss.

Product & Technical Enablement Guide customers on best practices, implementation planning, and usage optimization.

Deliver product demonstrations to drive adoption and unlock new use cases.

Collaborate with Support and Product teams to troubleshoot and resolve issues.

Translate technical capability into business outcomes the customer cares about.

Value Realization at Scale Execute standardized success plays consistently and well, adapting the message rather than rebuilding the motion.

Confirm that every customer you touch has clear, documented outcomes they are working toward.

Connect product adoption to tangible business results in every customer conversation.

Contribute improvements to the plays themselves based on what you see working in the field.

Retention, Risk & Renewal Readiness Detect churn risk early through health signals, usage decline, support friction, and stakeholder change.

Run structured pre renewal reviews and prepare a clear readiness picture for each upcoming renewal.

Hand off renewals to the Renewals CSM with complete context, including value delivered, open risks, stakeholder map, and expansion signals.

Identify cross sell and up sell opportunities and route them to Sales with the supporting evidence.

Operational Excellence Maintain rigorous documentation so account context lives in the system rather than in individual memory. This is the foundation of the pooled model.

Keep data accurate and current in internal systems, including Totango and Salesforce.

Manage many concurrent customer conversations without letting commitments slip.

Contribute to team KPIs including coverage, response time, adoption, health score, and retention.

What You Bring
2 to 4 years of experience in Customer Success, Account Management, Technical Support, or a similar customer facing role in B2B SaaS.

A balance of technical aptitude and business acumen. You can speak both languages. Exposure to networking, DNS, DHCP, IPAM, or infrastructure is an asset.

Comfort serving many customers at once and prioritizing by signal rather than by relationship history.

Excellent written communication. A significant share of pooled engagement happens asynchronously, and your writing carries the relationship.

Strong documentation habits and genuine discipline about leaving a clean trail for teammates.

Experience delivering demos and running structured customer conversations.

Familiarity with CS and CRM tooling such as Totango or Salesforce.

A proactive mindset. Driven, accountable, coachable, and naturally customer obsessed.

\n\n

If you share our enthusiasm for the future of our company and are eager to contribute to our vibrant workplace, we look forward to receiving your application! Our comprehensive benefits encompass your health, financial well-being, and overall wellness, and we are committed to providing an exceptional work environment, enriching employee programs, and fostering a remarkable company culture. At our core, we champion values such as transparency, curiosity, respect, and above all, the pursuit of enjoyment.

In addition, we offer a range of appealing perks, including:

A Professional Development Budget

Dedicated Wellness Days and Wellness Week

A Lifestyle Spending Account

An Employee Recognition Program

Join us in shaping the future of our organization, where your talent and dedication can truly thrive. We invite you to apply and become a valuable member of our team!

BlueCat is an Equal Opportunity Employer that is committed to inclusion and diversity. We also take affirmative action to offer employment and advancement opportunities to all applicants, including minorities, women, protected veterans, and individuals with disabilities. BlueCat will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants.

Apply About employer

More about this job

Responsibilities

You will manage a shared portfolio of customers by responding to a prioritized queue of health signals and product usage data. Your role involves delivering proactive lifecycle touchpoints, driving product adoption, and ensuring seamless value realization across the customer base.

Requirements

Candidates should have 2 to 4 years of experience in Customer Success, Account Management, or Technical Support within a B2B SaaS environment. You must possess a balance of technical aptitude and business acumen, with strong documentation habits and familiarity with CRM tools.

Skills

Customer Success
Account Management
Technical Support
B2B SaaS
Networking
DNS
DHCP
IPAM
Infrastructure
Documentation
Product Demonstration
CRM
Totango
Salesforce
Communication
Problem Solving

Benefits

Professional Development Budget
Wellness Days
Wellness Week
Lifestyle Spending Account
Employee Recognition Program

Visa sponsorship

Not detected in the job text

Keywords

Customer Success Manager
B2B SaaS
Network Operations
DNS
DHCP
IPAM
Infrastructure
Totango
Salesforce
Churn Risk
Renewal Readiness
Cross-sell
Up-sell
Lifecycle Management
Technical Enablement
Customer Engagement
Data Documentation
AI-driven Ops
Digital Transformation
Account Management

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