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Added 7 mins ago
Business Development Manager (Everclean)
Kandor
ON
…across the GTA and beyond. As we grow, we're looking for a Business Development Manager who brings the grit, hustle, and strategic thinking to match our ambition. This is not a role for…
Added 7 mins ago
C
Part-Time Sales Associate - Famous Footwear CAN
Caleres
Montreal, QC · SAINT-LAURENT, QC
- Part-time
…feedback to improve your skillset and further your professional…
Added 7 mins ago
WG
Automotive Fixed Operations Support Specialist -SmartVMA
Wagonmaster Group
Richmond, BC
- Full-time
This is not a traditional sales role. Our Sales Representatives lead the business development and sales relationship. Your role is to be the Fixed Operations expert and customer-facing…
Added 7 mins ago
NF
Produce Operations Manager
Nature's Fare Markets
Surrey, BC
- Full-time
Support recruitment, onboarding, succession planning, and leadership development initiatives. Just wanting to emphasize they should be there to support the Produce Manager doing these…
Added 21 mins ago
SD
Assistant Front Store Manager, Hourly Full Time Flexible Shifts
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- Full-time
To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving…
Added 21 mins ago
Region Manager
Monster Energy
Oshawa, ON
As a Region Manager at Monster Energy, you'll lead a team of field sales professionals while partnering closely with bottler leadership to drive execution, volume growth, and market share…
Added 21 mins ago
Region Manager
Monster Energy
Oshawa, ON
As a Region Manager at Monster Energy, you'll lead a team of field sales professionals while partnering closely with bottler leadership to drive execution, volume growth, and market share…
Added 37 mins ago
L
Customer Sucess Manager Pricing Reference Services
LSEG
Toronto, ON
- Full-time
As a Customer Success Manager, you'll be at the center of our customer relationships, partnering with business and technical stakeholders to drive adoption, accelerate outcomes, and expand…
Added 37 mins ago
I
Gestionnaire de programme / Program Manager
IQVIA
Mississauga, ON
- Full-time
Added 37 mins ago
Shop Supervisor, Nuclear Component Fabrication
BWXT
Cambridge, ON
…of skills to support our work in the markets that drive our business and welcome candidates from all backgrounds and life stages who are passionate about making a…
Added 37 mins ago
E
Treasury Manager, Capital Markets
Equinix
Toronto, ON
- Full-time
…managing and supporting capital raising for our retail data center business. You will play a key role in funding Equinix’s global growth. This role involves leading the development of new…
Added 51 mins ago
GD
Co-op Winter 2027 – Project Engineer - 8 to 12 months
General Dynamics Missions System International
Ottawa, ON
- Internship
Supporting the Program Manager in the development and maintenance of business plans
Added 1 hour ago
W
(CAN) Customer Service Manager
Walmart
Drayton Valley, AB
- Part-time
Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead…
Added 2 hours ago
WG
Automotive Fixed Operations Support Specialist – SmartVMA
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AB · Calgary, Alberta
- Full-time
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Added 2 hours ago
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AI Builder, Principal Product Manager
Autodesk
Toronto, ON · AMER - Canada - Ontario - Toronto - University Ave
- Full-time
…different approach creates outsized value for customers and the…
Added 2 hours ago
DT
Manager Software Engineering
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ON · TWCON - Teleworker/Offsite - CAN - ON
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Provide mentorship and guidance to team members for professional development, conducting regular one-on-one meetings and performance assessments.
Added 2 hours ago
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A respected firm is looking for a Collections Manager to lead its collections function and team within the Finance department. You will own the firm's collections strategy, reduce aged…
Added 2 hours ago
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Added 2 hours ago
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Added 2 hours ago
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Added 2 hours ago
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Manager, Integrated Supply Chain - M&M Food Market
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- Full-time
The Manager, Integrated Supply Chain is responsible for managing the day-to-day execution of supply chain activities across demand planning, inventory management, procurement, supplier…
Added 2 hours ago
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BlueCat

Customer Success Manager

Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: 2 to 4 years of experience in Customer Success, Account Management, Technical Support, or a similar customer facing role in B2B SaaS.
Posting language: English
Posted: Oct 7, 2026

Original job description

We're BlueCat - a Great Place to Work for good reason. Our team solves critical network challenges for some of the world's largest organizations. In simple terms, we manage the systems that keep networks running smoothly, securely, and reliably - the backbone infrastructure that powers digital transformation for enterprises globally. Our Intelligent Network Operations platform delivers and enables AI-driven agentic ops at scale, automating and simplifying how companies manage, secure, and optimize their networks.

But what makes us different is how we work: we believe great work happens in an environment where you're trusted, heard, and supported. With teams globally, we're building a workplace culture that values collaboration and integrity as much as innovation. If you're looking to advance your career with a company that invests in its people, this is it.

As a Pooled Customer Success Manager, you serve a shared portfolio of customers alongside your teammates rather than owning a named list of your own. Any customer in the pool may be yours on any given day, and your job is to make that experience feel seamless to them.

This is a different craft from named account management. You work from a prioritized queue driven by health signals, product usage, support activity, and renewal proximity. You load context quickly, diagnose accurately, deliver value in a compressed number of touchpoints, and leave the account better documented than you found it so the next teammate can pick up exactly where you left off.

You are equally comfortable walking a network operations lead through a product capability and explaining business impact to a director. You thrive on variety and volume, and you take pride in doing high quality work at pace.

Key Responsibilities
Shared Portfolio Coverage & Customer Engagement
Serve customers across a shared portfolio, working from a prioritized queue rather than a fixed account list.

Deliver proactive lifecycle touchpoints including onboarding confirmation, adoption checkpoints, and structured pre renewal reviews.

Respond to inbound customer needs within team coverage standards and see them through to resolution.

Build credibility quickly with new stakeholders, often without the benefit of an established relationship.

Be the voice of the customer internally, using the breadth of the pool to spot patterns a single account view would miss.

Product & Technical Enablement Guide customers on best practices, implementation planning, and usage optimization.

Deliver product demonstrations to drive adoption and unlock new use cases.

Collaborate with Support and Product teams to troubleshoot and resolve issues.

Translate technical capability into business outcomes the customer cares about.

Value Realization at Scale Execute standardized success plays consistently and well, adapting the message rather than rebuilding the motion.

Confirm that every customer you touch has clear, documented outcomes they are working toward.

Connect product adoption to tangible business results in every customer conversation.

Contribute improvements to the plays themselves based on what you see working in the field.

Retention, Risk & Renewal Readiness Detect churn risk early through health signals, usage decline, support friction, and stakeholder change.

Run structured pre renewal reviews and prepare a clear readiness picture for each upcoming renewal.

Hand off renewals to the Renewals CSM with complete context, including value delivered, open risks, stakeholder map, and expansion signals.

Identify cross sell and up sell opportunities and route them to Sales with the supporting evidence.

Operational Excellence Maintain rigorous documentation so account context lives in the system rather than in individual memory. This is the foundation of the pooled model.

Keep data accurate and current in internal systems, including Totango and Salesforce.

Manage many concurrent customer conversations without letting commitments slip.

Contribute to team KPIs including coverage, response time, adoption, health score, and retention.

What You Bring
2 to 4 years of experience in Customer Success, Account Management, Technical Support, or a similar customer facing role in B2B SaaS.

A balance of technical aptitude and business acumen. You can speak both languages. Exposure to networking, DNS, DHCP, IPAM, or infrastructure is an asset.

Comfort serving many customers at once and prioritizing by signal rather than by relationship history.

Excellent written communication. A significant share of pooled engagement happens asynchronously, and your writing carries the relationship.

Strong documentation habits and genuine discipline about leaving a clean trail for teammates.

Experience delivering demos and running structured customer conversations.

Familiarity with CS and CRM tooling such as Totango or Salesforce.

A proactive mindset. Driven, accountable, coachable, and naturally customer obsessed.

\n\n

If you share our enthusiasm for the future of our company and are eager to contribute to our vibrant workplace, we look forward to receiving your application! Our comprehensive benefits encompass your health, financial well-being, and overall wellness, and we are committed to providing an exceptional work environment, enriching employee programs, and fostering a remarkable company culture. At our core, we champion values such as transparency, curiosity, respect, and above all, the pursuit of enjoyment.

In addition, we offer a range of appealing perks, including:

A Professional Development Budget

Dedicated Wellness Days and Wellness Week

A Lifestyle Spending Account

An Employee Recognition Program

Join us in shaping the future of our organization, where your talent and dedication can truly thrive. We invite you to apply and become a valuable member of our team!

BlueCat is an Equal Opportunity Employer that is committed to inclusion and diversity. We also take affirmative action to offer employment and advancement opportunities to all applicants, including minorities, women, protected veterans, and individuals with disabilities. BlueCat will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants.

Apply About employer

More about this job

Responsibilities

You will manage a shared portfolio of customers by responding to a prioritized queue of health signals and product usage data. Your role involves delivering proactive lifecycle touchpoints, driving product adoption, and ensuring seamless value realization across the customer base.

Requirements

Candidates should have 2 to 4 years of experience in Customer Success, Account Management, or Technical Support within a B2B SaaS environment. You must possess a balance of technical aptitude and business acumen, with strong documentation habits and familiarity with CRM tools.

Skills

Customer Success
Account Management
Technical Support
B2B SaaS
Networking
DNS
DHCP
IPAM
Infrastructure
Documentation
Product Demonstration
CRM
Totango
Salesforce
Communication
Problem Solving

Benefits

Professional Development Budget
Wellness Days
Wellness Week
Lifestyle Spending Account
Employee Recognition Program

Visa sponsorship

Not detected in the job text

Keywords

Customer Success Manager
B2B SaaS
Network Operations
DNS
DHCP
IPAM
Infrastructure
Totango
Salesforce
Churn Risk
Renewal Readiness
Cross-sell
Up-sell
Lifecycle Management
Technical Enablement
Customer Engagement
Data Documentation
AI-driven Ops
Digital Transformation
Account Management

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