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Added 11 mins ago
EN
QHSE Administrator (Contract position up to 18 months)
Echo NDE
AB · Red Deer County, AB
- Full-time
Reporting to the QHSE Director and HSE Manager, this position will be based out of the Red Deer office and is a full-time, temporary contract position for up to 18 months to provide…
Added 11 mins ago
H
Senior Director, Global Delivery Lead - Data Retention
Hays
Waterloo, ON
- Contract
Job Title: Senior Director, Global Delivery Lead - Data Retention
Added 11 mins ago
C
Senior Manager, Health & Safety
Clutch
Mississauga, ON
- Full-time
Reporting to the Director, People Operations, you will serve as the senior HSE expert for the business: advising Operations and ensuring multi-jurisdictional compliance, and leading the…
Added 13 mins ago
EXECUTIVE DIRECTOR
Southbridge Healthcare LP
Toronto, ON
Reporting to the Regional Director, the Executive Director is responsible for the overall leadership, management, and operation of the Long-Term Care Home. This role ensures high standards…
Added 27 mins ago
S
Director, Digital Experience Platforms
Sobeys
Mississauga, ON
- Full-time
The Director, Digital Experience Platforms (DXP) is accountable for the strategy, engineering delivery, operations, reliability, and evolution of all customer-facing digital experience…
Added 28 mins ago
HC
Manager of Homelessness Initiatives and Prevention (#2026-NON-CHS-304)
Hastings County
Belleville, ON
- Full-time
The Community and Human Services Department has an opening for a permanent full-time Manager of Homelessness Initiatives and Prevention. This is a non-unionized position reporting to the…
Added 39 mins ago
WR
Manager, Stewardship & Impact
Waterloo Regional Health Network Foundation (WRHNF)
Kitchener, ON
- $73,950 to $86,700 CAD / year
- Full-time
The Manager is the strategic and editorial lead responsible for overarching program design, information sourcing, and execution of all donor impact reports and materials. They will work…
Added 39 mins ago
AM
Communications and Events Manager
Alberta Magazine Publishers Association
AB · Alberta, Canada
- Full-time
The Events and Communications Manager plays a key role in advancing AMPA's mission by leading delivery of professional development programs, industry events, and strategic communications.…
Added 39 mins ago
C
Senior Manager, Health & Safety
Clutch
Mississauga, ON
- Full-time
Reporting to the Director, People Operations, you will serve as the senior HSE expert for the business: advising Operations and ensuring multi-jurisdictional compliance, and leading the…
Added 43 mins ago
O
Manager, Technology Strategy & Innovation
OMERS
Toronto, ON · Head Office Toronto
- Full-time
Reporting to the Director, Customer Success & Innovation, you will strengthen the relationship between Data & Technology (D&T) and investment and business stakeholders, aligning technology…
Added 43 mins ago
C
Estate Planning Specialist
CIBC
Richmond, BC
- Full-time
…will be supervised by and report directly to the Executive Director of Estate Planning Solutions while also maintaining a reporting relationship with the Branch…
Added 43 mins ago
B
Centre of Excellence (COE) Change Partner
BMO
Toronto, ON · FCP
- Full-time
…team and work with the Head - People Initiatives Partners, Director – Solutions & Change and across People & Culture to facilitate horizontal and integrated development, prioritization and…
Added 43 mins ago
M
Product Manager
Manulife
Toronto, ON
- Full-time
The Product Manager will be responsible for supporting the management of a portfolio of products, including Optional Life and Critical Illness. Working in close collaboration with teams…
Added 43 mins ago
R
Gestionnaire Principal, Synchronisation de l'approvisionnement / Senior Manager, Supply Synchronization
RTX
Longueuil, QC
- Full-time
Added 43 mins ago
Public Health Nurse - Generalist
Winnipeg Regional Health Authority
Portage la Prairie, MB
Reporting to the Director Health Services or Manager Health Services, the Public Health Nurse applies public health science and nursing theory to promote, protect and preserve the health of…
Added 43 mins ago
Manager, Child Intervention - Grand Prairie, AB
Government of Alberta
Grande Prairie, AB
Job Title: Manager, Child Intervention - Grand Prairie, AB
Added 43 mins ago
PC
Manager, Destination PR & Storytelling
Pursuit Collection
Banff, AB · Calgary, AB · Canmore, AB · CAN - Calgary Office
- Full-time
Reporting to the Director, Public Relations & Communications, the Manager, Destination PR & Storytelling, Canada, develops and executes destination-focused storytelling strategies that…
Added 58 mins ago
Director of Marketing
Moment Energy
Surrey, BC
We’re looking for a strategic and hands-on Director of Marketing who thrives in high-growth startup environments and understands how to build a powerful brand in an emerging industry.
Added 58 mins ago
A
Conference Services Coordinator
AccorHotel
Banff, AB
- Full-time
Reporting to the Director of Conference Services & Catering, the Conference Services Coordinator plays a key role in supporting the planning, organization, and execution of events at…
Added 1 hour ago
CP
Regional Sales Manager
Charlotte Products Ltd.
Ottawa, ON
- Full-time
Join Charlotte Products as a Regional Sales Manager (Bilingual English/French)
Added 1 hour ago
SD
Health and Safety Manager
School District 57 (Prince George)
Prince George, BC
- Full-time
Reporting to the Director, Human Resources, the Health and Safety Manager provides strategic leadership and operational oversight for the District's Occupational Health and Safety Program.…
Added 1 hour ago
NE
Site Manager - Youth and Child Care
Ndinawemaaganag Endaawaad Inc.
Winnipeg, MB
- Full-time
Position - Site Manager - Youth and Child Care
Added 1 hour ago
MO
Finance Administrator
Meals on Wheels London
London, ON
- Contract
(i) inform the Executive Director of any relevant legislation, regulations and funder provisions or changes that will have implications for the finances management of the organization;
Added 1 hour ago
GS
Senior Case Manager - Reaching Home Division
Good Shepherd Centres
Hamilton, ON
- Full-time
Perform other duties as assigned by the Program Manager or Director.
Added 1 hour ago
MU
Office Assistant A (Manager/Librarian - Jazz Choir)
McGill University
BC · Strathcona Music
- Part-time
Work schedule is determined in coordination with the ensemble Director/s according to the needs of the ensemble. May be required to work on weekends.

BlueCat

Customer Success Manager

Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Experience: 2 to 4 years of experience in Customer Success, Account Management, Technical Support, or a similar customer facing role in B2B SaaS.
Posting language: English
Posted: Oct 7, 2026

Original job description

We're BlueCat - a Great Place to Work for good reason. Our team solves critical network challenges for some of the world's largest organizations. In simple terms, we manage the systems that keep networks running smoothly, securely, and reliably - the backbone infrastructure that powers digital transformation for enterprises globally. Our Intelligent Network Operations platform delivers and enables AI-driven agentic ops at scale, automating and simplifying how companies manage, secure, and optimize their networks.

But what makes us different is how we work: we believe great work happens in an environment where you're trusted, heard, and supported. With teams globally, we're building a workplace culture that values collaboration and integrity as much as innovation. If you're looking to advance your career with a company that invests in its people, this is it.

As a Pooled Customer Success Manager, you serve a shared portfolio of customers alongside your teammates rather than owning a named list of your own. Any customer in the pool may be yours on any given day, and your job is to make that experience feel seamless to them.

This is a different craft from named account management. You work from a prioritized queue driven by health signals, product usage, support activity, and renewal proximity. You load context quickly, diagnose accurately, deliver value in a compressed number of touchpoints, and leave the account better documented than you found it so the next teammate can pick up exactly where you left off.

You are equally comfortable walking a network operations lead through a product capability and explaining business impact to a director. You thrive on variety and volume, and you take pride in doing high quality work at pace.

Key Responsibilities
Shared Portfolio Coverage & Customer Engagement
Serve customers across a shared portfolio, working from a prioritized queue rather than a fixed account list.

Deliver proactive lifecycle touchpoints including onboarding confirmation, adoption checkpoints, and structured pre renewal reviews.

Respond to inbound customer needs within team coverage standards and see them through to resolution.

Build credibility quickly with new stakeholders, often without the benefit of an established relationship.

Be the voice of the customer internally, using the breadth of the pool to spot patterns a single account view would miss.

Product & Technical Enablement Guide customers on best practices, implementation planning, and usage optimization.

Deliver product demonstrations to drive adoption and unlock new use cases.

Collaborate with Support and Product teams to troubleshoot and resolve issues.

Translate technical capability into business outcomes the customer cares about.

Value Realization at Scale Execute standardized success plays consistently and well, adapting the message rather than rebuilding the motion.

Confirm that every customer you touch has clear, documented outcomes they are working toward.

Connect product adoption to tangible business results in every customer conversation.

Contribute improvements to the plays themselves based on what you see working in the field.

Retention, Risk & Renewal Readiness Detect churn risk early through health signals, usage decline, support friction, and stakeholder change.

Run structured pre renewal reviews and prepare a clear readiness picture for each upcoming renewal.

Hand off renewals to the Renewals CSM with complete context, including value delivered, open risks, stakeholder map, and expansion signals.

Identify cross sell and up sell opportunities and route them to Sales with the supporting evidence.

Operational Excellence Maintain rigorous documentation so account context lives in the system rather than in individual memory. This is the foundation of the pooled model.

Keep data accurate and current in internal systems, including Totango and Salesforce.

Manage many concurrent customer conversations without letting commitments slip.

Contribute to team KPIs including coverage, response time, adoption, health score, and retention.

What You Bring
2 to 4 years of experience in Customer Success, Account Management, Technical Support, or a similar customer facing role in B2B SaaS.

A balance of technical aptitude and business acumen. You can speak both languages. Exposure to networking, DNS, DHCP, IPAM, or infrastructure is an asset.

Comfort serving many customers at once and prioritizing by signal rather than by relationship history.

Excellent written communication. A significant share of pooled engagement happens asynchronously, and your writing carries the relationship.

Strong documentation habits and genuine discipline about leaving a clean trail for teammates.

Experience delivering demos and running structured customer conversations.

Familiarity with CS and CRM tooling such as Totango or Salesforce.

A proactive mindset. Driven, accountable, coachable, and naturally customer obsessed.

\n\n

If you share our enthusiasm for the future of our company and are eager to contribute to our vibrant workplace, we look forward to receiving your application! Our comprehensive benefits encompass your health, financial well-being, and overall wellness, and we are committed to providing an exceptional work environment, enriching employee programs, and fostering a remarkable company culture. At our core, we champion values such as transparency, curiosity, respect, and above all, the pursuit of enjoyment.

In addition, we offer a range of appealing perks, including:

A Professional Development Budget

Dedicated Wellness Days and Wellness Week

A Lifestyle Spending Account

An Employee Recognition Program

Join us in shaping the future of our organization, where your talent and dedication can truly thrive. We invite you to apply and become a valuable member of our team!

BlueCat is an Equal Opportunity Employer that is committed to inclusion and diversity. We also take affirmative action to offer employment and advancement opportunities to all applicants, including minorities, women, protected veterans, and individuals with disabilities. BlueCat will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants.

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More about this job

Responsibilities

You will manage a shared portfolio of customers by responding to a prioritized queue of health signals and product usage data. Your role involves delivering proactive lifecycle touchpoints, driving product adoption, and ensuring seamless value realization across the customer base.

Requirements

Candidates should have 2 to 4 years of experience in Customer Success, Account Management, or Technical Support within a B2B SaaS environment. You must possess a balance of technical aptitude and business acumen, with strong documentation habits and familiarity with CRM tools.

Skills

Customer Success
Account Management
Technical Support
B2B SaaS
Networking
DNS
DHCP
IPAM
Infrastructure
Documentation
Product Demonstration
CRM
Totango
Salesforce
Communication
Problem Solving

Benefits

Professional Development Budget
Wellness Days
Wellness Week
Lifestyle Spending Account
Employee Recognition Program

Visa sponsorship

Not detected in the job text

Keywords

Customer Success Manager
B2B SaaS
Network Operations
DNS
DHCP
IPAM
Infrastructure
Totango
Salesforce
Churn Risk
Renewal Readiness
Cross-sell
Up-sell
Lifecycle Management
Technical Enablement
Customer Engagement
Data Documentation
AI-driven Ops
Digital Transformation
Account Management

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