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Added 13 mins ago
Application Technical Architect
Capgemini
Vancouver, BC
Lead root cause analysis activities and implement sustainable solutions to improve application stability and reliability.
Added 13 mins ago
A
Content Marketing Manager (12 months contract)
Amilia
Montreal, QC
- Full-time
Lead keyword research and content strategy aligned with search intent and the buyer journey
Added 13 mins ago
B
Software Development Manager
Benevity
Remote, Canada
- Full-time
- Remote
…We're looking for a talented Software Development Manager to lead multiple engineering teams in a fast-paced, collaborative, diverse and inclusive environment. The ideal candidate has a…
Added 13 mins ago
B
Software Development Manager
Benevity
Remote, Canada
- $137,800 to $179,080 CAD / year
- Full-time
- Remote
…We're looking for a talented Software Development Manager to lead multiple engineering teams in a fast-paced, collaborative, diverse and inclusive environment. The ideal candidate has a…
Added 13 mins ago
A
Enterprise Account Executive
Airbyte
Remote, Canada
- $290,000 to $350,000 CAD / year
- Full-time
- Remote
Lead effective discovery to uncover customer challenges, business priorities, technical requirements, and decision criteria.
Added 13 mins ago
CF
Member Services Rep
Crunch Fitness Canada
Woodbridge, ON
- $17.95 CAD / hour
- Part-time
Proactively attract new business through member referrals, corporate lead generation, territory outreach, and telephone inquiries, ensuring consistent follow-up on sales leads.
Added 26 mins ago
M
Technical Marketing & Partnerships Specialist
MistyWest
Vancouver, BC
- $75,000 to $95,000 CAD / year
- Full-time
Turn partners into a lead engine. You'll build real relationships with our partner network. You'll run quarterly partner funnel reviews, comparing our pipeline with our partners' to find…
Added 26 mins ago
FC
FLIGHT CENTRE TRAVEL GROUP - POWER PLATFORM & AI SOLUTIONS SPECIALIST - VANCOUVER, BC
Flight Centre Travel Group Canada
BC · British Columbia, Canada
- Full-time
This role offers the opportunity to lead the design, orchestration, validation, and optimization of AI-generated applications and automations while ensuring quality, security, governance,…
Added 26 mins ago
G
Coordinator, Training, Mine Operations
Glencore
Sparwood, BC
- $108,000 to $128,000 CAD / year
- Full-time
Reporting to the Senior Lead, Training & Development Mine Operations, the Coordinator, Training, Mine Operations is responsible for coordinating, developing, and delivering training…
Added 26 mins ago
G
Supervisor, Mine Operations
Glencore
Sparwood, BC
- $123,000 to $152,000 CAD / year
- Full-time
Lead and empower employees in achieving operating targets and improve employee work performance and efficiency through mentorship, feedback and achieving safe operating targets
Added 26 mins ago
TH
Finance Manager, Technology
The Home Depot Canada
Toronto, ON
- Full-time
Lead merchandising financial planning, forecasting and reporting.
Added 26 mins ago
GL
Senior Manager, R&D Capabilities and Excellence
Gay Lea Foods
Hamilton, ON
- Contract
Lead, mentor, and develop scientists, researchers, and technicians.
Added 26 mins ago
SS
Product Market Leader - Aerospace and Defence
Samuel, Son & Co.
Markham, ON
- Full-time
- Lead the commercial strategy for the Aerospace & Defence segment, including target customers, OEMs, Tier suppliers, platforms, applications, and specification pathways.
Added 27 mins ago
Department Sales Manager, Apparel
Sporting Life Group
Mississauga, ON
Lead and support the sales floor to deliver an exceptional customer experience, drive sales performance, and act as Manager on Duty (MOD) when required.
Added 27 mins ago
Sr. GTM Automation Specialist
Dayforce
Canada
Added 27 mins ago
Data Privacy and Ethics Lead
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Stellarton, NS · Mississauga, ON
Added 27 mins ago
In Store Bakery - Certified Baker TF
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Campbell River, BC
Lead, train, and support bakery team members to deliver outstanding customer service and maintain a positive, engaging work environment.
Added 27 mins ago
Sr. GTM Automation Specialist
Dayforce
Canada
Added 27 mins ago
TR
Rédacteur ou rédactrice principal(e), Fiscalité
Thomson Reuters
Toronto, ON · Montreal, QC · Canada, Montreal, Quebec
- Full-time
…approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled…
Added 27 mins ago
SL
Senior Risk Business Analyst
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Toronto One York
- Full-time
Lead and facilitate requirement discovery sessions with stakeholders at all levels, ensuring scope, objectives, assumptions, dependencies, risks, and success criteria are understood and…
Added 27 mins ago
SL
Group Underwriting Consultant
Sun Life
Montreal, QC · Sun Life Montreal Metcalfe
- Full-time
As a Group Underwriting Consultant, you lead complex underwriting work, bringing advanced risk expertise, strong financial judgement, and strategic insight to support balanced pricing…
Added 27 mins ago
SL
Senior Best Practice Consultant, Process & Enablement
Sun Life
Waterloo, ON · Sun Life Waterloo King
- Full-time
Lead the development, implementation and ongoing refinement of process management standards, templates, taxonomy and lifecycle practices for Global People Services
Added 27 mins ago
M
Sr. Software Developer
McKesson
Mississauga, ON
- Full-time
McKesson is seeking a Sr. Software Developer to design, build, and scale modern software solutions that support healthcare technology innovation. In this role, you will help deliver secure,…
Added 27 mins ago
MANAGER, FINANCE ENABLEMENT, TECHNOLOGY & TRANSFORMATION (HYBRID)
Green Shield Canada
Toronto, ON · Windsor, ON
…modernize how Finance works. This individual contributor role will lead the continued implementation, optimization, and evolution of Workday ERP Finance and Workday Adaptive Planning, while…
Added 39 mins ago
F
Android Developer
FORM
Vancouver, BC
- $80,000 to $100,000 CAD / year
- Full-time
We're looking for an Android Developer to play a proactive role in the design, development, and release of FORM's Android app. Reporting to the Mobile Team Lead, you'll contribute across…

BlueCat

Customer Success Manager

Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: 2 to 4 years of experience in Customer Success, Account Management, Technical Support, or a similar customer facing role in B2B SaaS.
Posting language: English
Posted: Oct 7, 2026

Original job description

We're BlueCat - a Great Place to Work for good reason. Our team solves critical network challenges for some of the world's largest organizations. In simple terms, we manage the systems that keep networks running smoothly, securely, and reliably - the backbone infrastructure that powers digital transformation for enterprises globally. Our Intelligent Network Operations platform delivers and enables AI-driven agentic ops at scale, automating and simplifying how companies manage, secure, and optimize their networks.

But what makes us different is how we work: we believe great work happens in an environment where you're trusted, heard, and supported. With teams globally, we're building a workplace culture that values collaboration and integrity as much as innovation. If you're looking to advance your career with a company that invests in its people, this is it.

As a Pooled Customer Success Manager, you serve a shared portfolio of customers alongside your teammates rather than owning a named list of your own. Any customer in the pool may be yours on any given day, and your job is to make that experience feel seamless to them.

This is a different craft from named account management. You work from a prioritized queue driven by health signals, product usage, support activity, and renewal proximity. You load context quickly, diagnose accurately, deliver value in a compressed number of touchpoints, and leave the account better documented than you found it so the next teammate can pick up exactly where you left off.

You are equally comfortable walking a network operations lead through a product capability and explaining business impact to a director. You thrive on variety and volume, and you take pride in doing high quality work at pace.

Key Responsibilities
Shared Portfolio Coverage & Customer Engagement
Serve customers across a shared portfolio, working from a prioritized queue rather than a fixed account list.

Deliver proactive lifecycle touchpoints including onboarding confirmation, adoption checkpoints, and structured pre renewal reviews.

Respond to inbound customer needs within team coverage standards and see them through to resolution.

Build credibility quickly with new stakeholders, often without the benefit of an established relationship.

Be the voice of the customer internally, using the breadth of the pool to spot patterns a single account view would miss.

Product & Technical Enablement Guide customers on best practices, implementation planning, and usage optimization.

Deliver product demonstrations to drive adoption and unlock new use cases.

Collaborate with Support and Product teams to troubleshoot and resolve issues.

Translate technical capability into business outcomes the customer cares about.

Value Realization at Scale Execute standardized success plays consistently and well, adapting the message rather than rebuilding the motion.

Confirm that every customer you touch has clear, documented outcomes they are working toward.

Connect product adoption to tangible business results in every customer conversation.

Contribute improvements to the plays themselves based on what you see working in the field.

Retention, Risk & Renewal Readiness Detect churn risk early through health signals, usage decline, support friction, and stakeholder change.

Run structured pre renewal reviews and prepare a clear readiness picture for each upcoming renewal.

Hand off renewals to the Renewals CSM with complete context, including value delivered, open risks, stakeholder map, and expansion signals.

Identify cross sell and up sell opportunities and route them to Sales with the supporting evidence.

Operational Excellence Maintain rigorous documentation so account context lives in the system rather than in individual memory. This is the foundation of the pooled model.

Keep data accurate and current in internal systems, including Totango and Salesforce.

Manage many concurrent customer conversations without letting commitments slip.

Contribute to team KPIs including coverage, response time, adoption, health score, and retention.

What You Bring
2 to 4 years of experience in Customer Success, Account Management, Technical Support, or a similar customer facing role in B2B SaaS.

A balance of technical aptitude and business acumen. You can speak both languages. Exposure to networking, DNS, DHCP, IPAM, or infrastructure is an asset.

Comfort serving many customers at once and prioritizing by signal rather than by relationship history.

Excellent written communication. A significant share of pooled engagement happens asynchronously, and your writing carries the relationship.

Strong documentation habits and genuine discipline about leaving a clean trail for teammates.

Experience delivering demos and running structured customer conversations.

Familiarity with CS and CRM tooling such as Totango or Salesforce.

A proactive mindset. Driven, accountable, coachable, and naturally customer obsessed.

\n\n

If you share our enthusiasm for the future of our company and are eager to contribute to our vibrant workplace, we look forward to receiving your application! Our comprehensive benefits encompass your health, financial well-being, and overall wellness, and we are committed to providing an exceptional work environment, enriching employee programs, and fostering a remarkable company culture. At our core, we champion values such as transparency, curiosity, respect, and above all, the pursuit of enjoyment.

In addition, we offer a range of appealing perks, including:

A Professional Development Budget

Dedicated Wellness Days and Wellness Week

A Lifestyle Spending Account

An Employee Recognition Program

Join us in shaping the future of our organization, where your talent and dedication can truly thrive. We invite you to apply and become a valuable member of our team!

BlueCat is an Equal Opportunity Employer that is committed to inclusion and diversity. We also take affirmative action to offer employment and advancement opportunities to all applicants, including minorities, women, protected veterans, and individuals with disabilities. BlueCat will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants.

Apply About employer

More about this job

Responsibilities

You will manage a shared portfolio of customers by responding to a prioritized queue of health signals and product usage data. Your role involves delivering proactive lifecycle touchpoints, driving product adoption, and ensuring seamless value realization across the customer base.

Requirements

Candidates should have 2 to 4 years of experience in Customer Success, Account Management, or Technical Support within a B2B SaaS environment. You must possess a balance of technical aptitude and business acumen, with strong documentation habits and familiarity with CRM tools.

Skills

Customer Success
Account Management
Technical Support
B2B SaaS
Networking
DNS
DHCP
IPAM
Infrastructure
Documentation
Product Demonstration
CRM
Totango
Salesforce
Communication
Problem Solving

Benefits

Professional Development Budget
Wellness Days
Wellness Week
Lifestyle Spending Account
Employee Recognition Program

Visa sponsorship

Not detected in the job text

Keywords

Customer Success Manager
B2B SaaS
Network Operations
DNS
DHCP
IPAM
Infrastructure
Totango
Salesforce
Churn Risk
Renewal Readiness
Cross-sell
Up-sell
Lifecycle Management
Technical Enablement
Customer Engagement
Data Documentation
AI-driven Ops
Digital Transformation
Account Management

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