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Jobs in Canada

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Added 5 mins ago
CA
Training Associate, Client Services
Chartright Air Inc.
Mississauga, ON
- Full-time
Provide hands-on instruction in required systems and tools, including Avianis, SalesForce, client portals, reporting tools, and Microsoft Office applications.
Added 5 mins ago
C
Business Development Representative, Enterprise
Clio
Toronto, ON
- Full-time
Ensure all prospecting activities are accurately documented in Salesforce and meet/exceed daily KPIs.
Added 19 mins ago
O
Chief Compliance Officer
Objectway
Toronto, ON
- Full-time
Experience using Microsoft Office 365, SharePoint and Salesforce
Added 19 mins ago
E
Revenue Operations Manager, Sales Ops
EvenUp
Toronto, ON
- $144,024 to $194,633 USD / year
- Full-time
…operational health. Partner with GTM Systems and RevOps to ensure Salesforce and other GTM systems accurately support how the business…
Added 20 mins ago
HP
Territory Manager, Ontario Public Sector
Hewlett Packard Enterprise
Mississauga, ON
- Full-time
Create and maintain a healthy, qualified pipeline with clear next steps, accurate forecasting, and timely Salesforce updates.
Added 20 mins ago
AS
Account Executive, SMB
Absolute Software
Vancouver, BC
- Full-time
Manage pipeline, ensuring an accurate forecast with daily updates in Salesforce
Added 35 mins ago
S
Business Development Manager, Senior
SGS
Calgary, AB
- Full-time
Added 38 mins ago
VI
Enterprise resource planning (ERP) analyst
Vintage IT Solutions Inc
Oshawa, ON
- From $106,812 CAD / year
- Full-time
- Hybrid
Added 49 mins ago
S
Business Development Manager, Senior
SGS
Calgary, AB
- Full-time
Added 49 mins ago
HC
Scrum Master
Havas CX Canada
Toronto, ON
- Full-time
Prior Experience working within an agency function (Developer, QA Analyst)
Added 49 mins ago
AS
Account Executive, SMB
Absolute Security
Vancouver, BC
- Full-time
Manage pipeline, ensuring an accurate forecast with daily updates in Salesforce
Added 49 mins ago
OD
Salesforce Lead
OSI Digital
Vancouver, BC
- Full-time
Lead the design, architecture, and implementation of Salesforce solutions across Sales Cloud, Service Cloud, and Experience Cloud. Experience with Data Cloud is a strong plus.
Added 50 mins ago
Manager of Commercial Financial Planning and Analysis (FP&A)
Greenfield Global Inc.
Mississauga, ON
Meets regularly with sales management and sales personnel to review sales activity funnel (Salesforce) and customer retention and relationship activities.
Added 1 hour ago
Account Manager
Grainger Businesses
Saskatoon, SK
…Use Grainger's Customer Relationship Management (CRM) system, Salesforce, to perform all the aspects of business daily. You will report to the District Sales…
Added 1 hour ago
M
Technical Marketing & Partnerships Specialist
MistyWest
Vancouver, BC
- $75,000 to $95,000 CAD / year
- Full-time
…content. You'll run and improve our nurturing funnel in HubSpot/Salesforce, Mailchimp and Apollo. You'll know which leads are real, hand them to sales cleanly, and track what…
Added 1 hour ago
AG
Program Specialist I
Allegis Global Solutions
Mississauga, ON
- Full-time
Added 1 hour ago
Sr. GTM Automation Specialist
Dayforce
Canada
Strong experience with sales engagement and CRM platforms, preferably Outreach and Salesforce.
Added 1 hour ago
Sr. GTM Automation Specialist
Dayforce
Canada
Strong experience with sales engagement and CRM platforms, preferably Outreach and Salesforce.
Added 1 hour ago
SL
Resource Team Leader
Sun Life
Prince George, BC
- Full-time
Excellent PC Skills (Windows Operating system, Microsoft Office, Salesforce)
Added 1 hour ago
OD
Salesforce Lead
OSI Digital
Vancouver, BC
- $40,000 to $130,000 CAD / year
- Full-time
Lead the design, architecture, and implementation of Salesforce solutions across Sales Cloud, Service Cloud, and Experience Cloud. Experience with Data Cloud is a strong plus.
Added 2 hours ago
AM
Salesforce AI & Data Cloud Solutions Engineer
AGF Management
Toronto, ON
- Full-time
Current Salesforce certifications such as Platform Administrator, Data 360 Consultant, Data Architect, Integration Architect, Agentforce Specialist, Platform Developer I/II
Added 2 hours ago
Proposal Writer
Levio
Montreal, QC
Maintain and update various management tools and systems, including templates, response libraries, the proposals calendar, and the Salesforce CRM system.
Added 2 hours ago
FS
Coordinator, Sales Operations (14 Month Contract)
Four Seasons Hotels and Resorts
Toronto, ON · Four Seasons Corporate Headquarters Toronto
- $65,000 to $75,000 CAD / year
- Full-time
3-4 years’ work experience, preferably hospitality focused, in performance management systems and Salesforce.
Added 2 hours ago
P
Sales Representative - SaaS Healthtech
Petal
Remote, Canada
- Full-time
- Remote
Manage your pipeline, activities, and opportunities in Salesforce.
Added 2 hours ago
VC
Salesforce Developer (Sales, Service, Marketing)
VBeyond Corporation
AB · Alberta, Canada
- Contract
Salesforce Developer – Sales, Service & Marketing

BlueCat

Customer Success Manager

Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: 2 to 4 years of experience in Customer Success, Account Management, Technical Support, or a similar customer facing role in B2B SaaS.
Posting language: English
Posted: Oct 7, 2026

Original job description

We're BlueCat - a Great Place to Work for good reason. Our team solves critical network challenges for some of the world's largest organizations. In simple terms, we manage the systems that keep networks running smoothly, securely, and reliably - the backbone infrastructure that powers digital transformation for enterprises globally. Our Intelligent Network Operations platform delivers and enables AI-driven agentic ops at scale, automating and simplifying how companies manage, secure, and optimize their networks.

But what makes us different is how we work: we believe great work happens in an environment where you're trusted, heard, and supported. With teams globally, we're building a workplace culture that values collaboration and integrity as much as innovation. If you're looking to advance your career with a company that invests in its people, this is it.

As a Pooled Customer Success Manager, you serve a shared portfolio of customers alongside your teammates rather than owning a named list of your own. Any customer in the pool may be yours on any given day, and your job is to make that experience feel seamless to them.

This is a different craft from named account management. You work from a prioritized queue driven by health signals, product usage, support activity, and renewal proximity. You load context quickly, diagnose accurately, deliver value in a compressed number of touchpoints, and leave the account better documented than you found it so the next teammate can pick up exactly where you left off.

You are equally comfortable walking a network operations lead through a product capability and explaining business impact to a director. You thrive on variety and volume, and you take pride in doing high quality work at pace.

Key Responsibilities
Shared Portfolio Coverage & Customer Engagement
Serve customers across a shared portfolio, working from a prioritized queue rather than a fixed account list.

Deliver proactive lifecycle touchpoints including onboarding confirmation, adoption checkpoints, and structured pre renewal reviews.

Respond to inbound customer needs within team coverage standards and see them through to resolution.

Build credibility quickly with new stakeholders, often without the benefit of an established relationship.

Be the voice of the customer internally, using the breadth of the pool to spot patterns a single account view would miss.

Product & Technical Enablement Guide customers on best practices, implementation planning, and usage optimization.

Deliver product demonstrations to drive adoption and unlock new use cases.

Collaborate with Support and Product teams to troubleshoot and resolve issues.

Translate technical capability into business outcomes the customer cares about.

Value Realization at Scale Execute standardized success plays consistently and well, adapting the message rather than rebuilding the motion.

Confirm that every customer you touch has clear, documented outcomes they are working toward.

Connect product adoption to tangible business results in every customer conversation.

Contribute improvements to the plays themselves based on what you see working in the field.

Retention, Risk & Renewal Readiness Detect churn risk early through health signals, usage decline, support friction, and stakeholder change.

Run structured pre renewal reviews and prepare a clear readiness picture for each upcoming renewal.

Hand off renewals to the Renewals CSM with complete context, including value delivered, open risks, stakeholder map, and expansion signals.

Identify cross sell and up sell opportunities and route them to Sales with the supporting evidence.

Operational Excellence Maintain rigorous documentation so account context lives in the system rather than in individual memory. This is the foundation of the pooled model.

Keep data accurate and current in internal systems, including Totango and Salesforce.

Manage many concurrent customer conversations without letting commitments slip.

Contribute to team KPIs including coverage, response time, adoption, health score, and retention.

What You Bring
2 to 4 years of experience in Customer Success, Account Management, Technical Support, or a similar customer facing role in B2B SaaS.

A balance of technical aptitude and business acumen. You can speak both languages. Exposure to networking, DNS, DHCP, IPAM, or infrastructure is an asset.

Comfort serving many customers at once and prioritizing by signal rather than by relationship history.

Excellent written communication. A significant share of pooled engagement happens asynchronously, and your writing carries the relationship.

Strong documentation habits and genuine discipline about leaving a clean trail for teammates.

Experience delivering demos and running structured customer conversations.

Familiarity with CS and CRM tooling such as Totango or Salesforce.

A proactive mindset. Driven, accountable, coachable, and naturally customer obsessed.

\n\n

If you share our enthusiasm for the future of our company and are eager to contribute to our vibrant workplace, we look forward to receiving your application! Our comprehensive benefits encompass your health, financial well-being, and overall wellness, and we are committed to providing an exceptional work environment, enriching employee programs, and fostering a remarkable company culture. At our core, we champion values such as transparency, curiosity, respect, and above all, the pursuit of enjoyment.

In addition, we offer a range of appealing perks, including:

A Professional Development Budget

Dedicated Wellness Days and Wellness Week

A Lifestyle Spending Account

An Employee Recognition Program

Join us in shaping the future of our organization, where your talent and dedication can truly thrive. We invite you to apply and become a valuable member of our team!

BlueCat is an Equal Opportunity Employer that is committed to inclusion and diversity. We also take affirmative action to offer employment and advancement opportunities to all applicants, including minorities, women, protected veterans, and individuals with disabilities. BlueCat will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants.

Apply About employer

More about this job

Responsibilities

You will manage a shared portfolio of customers by responding to a prioritized queue of health signals and product usage data. Your role involves delivering proactive lifecycle touchpoints, driving product adoption, and ensuring seamless value realization across the customer base.

Requirements

Candidates should have 2 to 4 years of experience in Customer Success, Account Management, or Technical Support within a B2B SaaS environment. You must possess a balance of technical aptitude and business acumen, with strong documentation habits and familiarity with CRM tools.

Skills

Customer Success
Account Management
Technical Support
B2B SaaS
Networking
DNS
DHCP
IPAM
Infrastructure
Documentation
Product Demonstration
CRM
Totango
Salesforce
Communication
Problem Solving

Benefits

Professional Development Budget
Wellness Days
Wellness Week
Lifestyle Spending Account
Employee Recognition Program

Visa sponsorship

Not detected in the job text

Keywords

Customer Success Manager
B2B SaaS
Network Operations
DNS
DHCP
IPAM
Infrastructure
Totango
Salesforce
Churn Risk
Renewal Readiness
Cross-sell
Up-sell
Lifecycle Management
Technical Enablement
Customer Engagement
Data Documentation
AI-driven Ops
Digital Transformation
Account Management

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