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Added 11 mins ago
A
Supervisor, Transfers
Aviso
Toronto, ON
- $83,000 to $100,000 CAD / year
- Full-time
Reporting to the Manager of Operations, the Supervisor, Transfers is responsible for overseeing the Transfers Team, managing volumes and ensuring daily deadlines are met. Supervisory…
Added 11 mins ago
UH
Project Manager, FM-PRO, Furniture, Fixtures and Equipment
University Health Network
Toronto, ON
- Full-time
Reports to: Manager, FM-PRO - Furniture, Fixtures and Equipment
Added 26 mins ago
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Senior Project Manager
Luxoft
Calgary, AB
- Full-time
We are seeking a Senior Project Manager to lead complex technology implementation and transformation projects for airline customers. You will manage delivery from planning through launch,…
Added 26 mins ago
B
Project Manager
Bevertec
Victoria, BC
- $90 to $95 CAD / hour
- Contract
The Project Manager will lead and coordinate the transition, ensuring all payment processing activities are successfully migrated by the required implementation deadline. The role will also…
Added 26 mins ago
TD
Senior Analyst, IT Security, Risk and Audit Management (Permanent)
Toronto District School Board
Toronto, ON · Etobicoke, ON
- $108,205 to $129,846 CAD / year
- Full-time
Reporting to the Manager, Cyber Security & Risk Management, the Senior Analyst, IT Security, Risk and Audit Management is responsible for managing IT security risks, supporting compliance…
Added 26 mins ago
CL
Manager Contract, Community Living Supports (South)
Community Living Essex County
ON · Essex, ON
- Contract
The Manager, Human Resources applies this leadership philosophy by providing responsive, consistent, objective, and compliant Human Resources services that strengthen workforce operations,…
Added 27 mins ago
Retail Experience Lead
Fire & Flower Inc.
Swan River, MB
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Added 27 mins ago
Retail Experience Lead & Delivery Driver
Fire & Flower Inc.
Ingersoll, ON
Smartphone with data plan (and comfort using apps/technology)
Added 27 mins ago
Assistant Design Manager (Construction)
PACT
ON · Mississauga, Ontario
The Assistant Design Manager will support the Design Manager in the successful delivery of the Interim Infrastructure Sub-Program within the Accelerator Program. The role will provide…
Added 41 mins ago
SP
Manager, Human Resource Systems and Reporting
Saskatchewan Polytechnic
SK · Saskatchewan, Canada
- Full-time
The manager is accountable to the Director, Human Resource Advisory Services and leads a team of seven team members (6.4 FTE) with responsibilities across employee data, employment…
Added 41 mins ago
CC
Senior Slot Floor Supervisor - Job ID J0926-0158
Columbia College
Calgary, AB
- Full-time
Reporting to the Slot Operations Manager, the Senior Slot Floor Supervisor provides senior operational leadership for the Slot Floor and supports the consistent performance of Slot Floor…
Added 42 mins ago
RS
Manager, Engineering - RMJ (AI Accelerated)
Redwood Software
Toronto, ON
- $135,000 to $160,000 CAD / year
As Software Development Manager, Redwood Automation Platform, you will lead multiple development teams and you’ll report to the Head of Engineering for Redwood’s core product platform at…
Added 42 mins ago
BS
Gestionnaire de Projets TI - Livraison de solutions & CI/CD / IT Project Manager - Solution Delivery & CI/CD
Browns Shoes
Montreal, QC
- Full-time
IT Project Manager - Solution Delivery & CI/CD
Added 42 mins ago
Coordinator, Client Services - Casual
Canadian Cancer Society
Prince George, BC
…Services Coordinators ensure the safety & effective coordination, implementation and delivery of the lodge program, in alignment with program standards, policies & procedures. The role also…
Added 42 mins ago
T
Research Associate, Quantitative Research Team - TD Asset Management
TD
Toronto, ON · Montreal, QC
- Full-time
TD Asset Management (TDAM), a member of TD Bank Financial Group, is a leading North American investment manager offering progressive investment solutions to both institutional and…
Added 42 mins ago
C
Finance Lead, Operations Support
CAE
Montreal, QC
- Full-time
In this role you’ll serve as the lead finance business partner for Global Technology & Products (GTP) and Allocation Functions, providing financial leadership, governance, and strategic…
Added 42 mins ago
Data Scientist, Commercial Price Modelling
Aviva
Toronto, ON · Markham, ON
…insights, and automation, partnering closely with business and technology…
Added 54 mins ago
LC
Skeleton Template Canada
Lactalis Canada
Oshawa, ON
- Full-time
The Warehouse Manager is accountable for all aspects of warehousing operations for assigned territory (including 3rd party warehouses) or shift. The primary goal is to ensure that safety,…
Added 57 mins ago
BT
Implementation Lead
Beanfield Technologies Inc.
Bolton, ON
- $65,000 to $80,000 CAD / year
- Full-time
Reporting to the Manager, Strategic Projects, the Implementation Lead is responsible for overseeing certain construction OSP projects, including forced relocates, large customer builds, and…
Added 57 mins ago
MI
Senior Manager, Data Analytics & Business Intelligence
Medline Industries, LP
Toronto, ON · Mississauga, ON · Spectrum
- Full-time
Experience managing implementation partners, contractors, offshore resources, budgets, delivery risks, and technology vendors.
Added 57 mins ago
MRHS - Educational Assistant 5.50 (Term)
Nova Scotia Regional Centres for Education & CSAP
Middleton, NS
Assist in the operation of support equipment, including lifts and assistive technology.
Added 57 mins ago
Manager, Learning Advisory
Scotiabank
Toronto, ON
This role contributes to the creation and implementation of learning plans and solutions for all business lines within the U.S. region, ensuring alignment to business strategy and global…
Added 57 mins ago
AW
Supervisor, Transfers
Aviso Wealth
Remote, Canada
- $83,000 to $100,000 CAD / year
- Full-time
- Remote
Reporting to the Manager of Operations, the Supervisor, Transfers is responsible for overseeing the Transfers Team, managing volumes and ensuring daily deadlines are met. Supervisory…
Added 57 mins ago
AW
Supervisor, Transfers
Aviso Wealth
Remote, Canada
- $83,000 to $100,000 CAD / year
- Full-time
- Remote
Reporting to the Manager of Operations, the Supervisor, Transfers is responsible for overseeing the Transfers Team, managing volumes and ensuring daily deadlines are met. Supervisory…
Added 57 mins ago
W
Project Manager IM-related Level 2
Workiy
Vancouver, BC
- Contract
We are seeking an experienced Project Manager – IM/IT Level 2 to lead a large-scale payment technology transition project within the public sector.

BlueCat

Customer Success Manager

Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: 2 to 4 years of experience in Customer Success, Account Management, Technical Support, or a similar customer facing role in B2B SaaS.
Posting language: English
Posted: Oct 7, 2026

Original job description

We're BlueCat - a Great Place to Work for good reason. Our team solves critical network challenges for some of the world's largest organizations. In simple terms, we manage the systems that keep networks running smoothly, securely, and reliably - the backbone infrastructure that powers digital transformation for enterprises globally. Our Intelligent Network Operations platform delivers and enables AI-driven agentic ops at scale, automating and simplifying how companies manage, secure, and optimize their networks.

But what makes us different is how we work: we believe great work happens in an environment where you're trusted, heard, and supported. With teams globally, we're building a workplace culture that values collaboration and integrity as much as innovation. If you're looking to advance your career with a company that invests in its people, this is it.

As a Pooled Customer Success Manager, you serve a shared portfolio of customers alongside your teammates rather than owning a named list of your own. Any customer in the pool may be yours on any given day, and your job is to make that experience feel seamless to them.

This is a different craft from named account management. You work from a prioritized queue driven by health signals, product usage, support activity, and renewal proximity. You load context quickly, diagnose accurately, deliver value in a compressed number of touchpoints, and leave the account better documented than you found it so the next teammate can pick up exactly where you left off.

You are equally comfortable walking a network operations lead through a product capability and explaining business impact to a director. You thrive on variety and volume, and you take pride in doing high quality work at pace.

Key Responsibilities
Shared Portfolio Coverage & Customer Engagement
Serve customers across a shared portfolio, working from a prioritized queue rather than a fixed account list.

Deliver proactive lifecycle touchpoints including onboarding confirmation, adoption checkpoints, and structured pre renewal reviews.

Respond to inbound customer needs within team coverage standards and see them through to resolution.

Build credibility quickly with new stakeholders, often without the benefit of an established relationship.

Be the voice of the customer internally, using the breadth of the pool to spot patterns a single account view would miss.

Product & Technical Enablement Guide customers on best practices, implementation planning, and usage optimization.

Deliver product demonstrations to drive adoption and unlock new use cases.

Collaborate with Support and Product teams to troubleshoot and resolve issues.

Translate technical capability into business outcomes the customer cares about.

Value Realization at Scale Execute standardized success plays consistently and well, adapting the message rather than rebuilding the motion.

Confirm that every customer you touch has clear, documented outcomes they are working toward.

Connect product adoption to tangible business results in every customer conversation.

Contribute improvements to the plays themselves based on what you see working in the field.

Retention, Risk & Renewal Readiness Detect churn risk early through health signals, usage decline, support friction, and stakeholder change.

Run structured pre renewal reviews and prepare a clear readiness picture for each upcoming renewal.

Hand off renewals to the Renewals CSM with complete context, including value delivered, open risks, stakeholder map, and expansion signals.

Identify cross sell and up sell opportunities and route them to Sales with the supporting evidence.

Operational Excellence Maintain rigorous documentation so account context lives in the system rather than in individual memory. This is the foundation of the pooled model.

Keep data accurate and current in internal systems, including Totango and Salesforce.

Manage many concurrent customer conversations without letting commitments slip.

Contribute to team KPIs including coverage, response time, adoption, health score, and retention.

What You Bring
2 to 4 years of experience in Customer Success, Account Management, Technical Support, or a similar customer facing role in B2B SaaS.

A balance of technical aptitude and business acumen. You can speak both languages. Exposure to networking, DNS, DHCP, IPAM, or infrastructure is an asset.

Comfort serving many customers at once and prioritizing by signal rather than by relationship history.

Excellent written communication. A significant share of pooled engagement happens asynchronously, and your writing carries the relationship.

Strong documentation habits and genuine discipline about leaving a clean trail for teammates.

Experience delivering demos and running structured customer conversations.

Familiarity with CS and CRM tooling such as Totango or Salesforce.

A proactive mindset. Driven, accountable, coachable, and naturally customer obsessed.

\n\n

If you share our enthusiasm for the future of our company and are eager to contribute to our vibrant workplace, we look forward to receiving your application! Our comprehensive benefits encompass your health, financial well-being, and overall wellness, and we are committed to providing an exceptional work environment, enriching employee programs, and fostering a remarkable company culture. At our core, we champion values such as transparency, curiosity, respect, and above all, the pursuit of enjoyment.

In addition, we offer a range of appealing perks, including:

A Professional Development Budget

Dedicated Wellness Days and Wellness Week

A Lifestyle Spending Account

An Employee Recognition Program

Join us in shaping the future of our organization, where your talent and dedication can truly thrive. We invite you to apply and become a valuable member of our team!

BlueCat is an Equal Opportunity Employer that is committed to inclusion and diversity. We also take affirmative action to offer employment and advancement opportunities to all applicants, including minorities, women, protected veterans, and individuals with disabilities. BlueCat will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants.

Apply About employer

More about this job

Responsibilities

You will manage a shared portfolio of customers by responding to a prioritized queue of health signals and product usage data. Your role involves delivering proactive lifecycle touchpoints, driving product adoption, and ensuring seamless value realization across the customer base.

Requirements

Candidates should have 2 to 4 years of experience in Customer Success, Account Management, or Technical Support within a B2B SaaS environment. You must possess a balance of technical aptitude and business acumen, with strong documentation habits and familiarity with CRM tools.

Skills

Customer Success
Account Management
Technical Support
B2B SaaS
Networking
DNS
DHCP
IPAM
Infrastructure
Documentation
Product Demonstration
CRM
Totango
Salesforce
Communication
Problem Solving

Benefits

Professional Development Budget
Wellness Days
Wellness Week
Lifestyle Spending Account
Employee Recognition Program

Visa sponsorship

Not detected in the job text

Keywords

Customer Success Manager
B2B SaaS
Network Operations
DNS
DHCP
IPAM
Infrastructure
Totango
Salesforce
Churn Risk
Renewal Readiness
Cross-sell
Up-sell
Lifecycle Management
Technical Enablement
Customer Engagement
Data Documentation
AI-driven Ops
Digital Transformation
Account Management

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