Jobs in Canada

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Added 1 month ago
CO
Manager, Digital Solutions
City of Saint John
Saint John, NB
- Full-time
Must have a valid Class 5 Driver’s License
Added 1 month ago
Senior Manager, Analytics and BI
Scotiabank
Toronto, ON
Reporting to the Director, Analytics and BI - Deposits & Investments within Canadian Banking, the Sr. Manager, Analytics and BI – Investments provides strategic analytical, modelling, and…
Added 1 month ago
TH
Marketing Manager, Loyalty
The Home Depot Canada
Toronto, ON
- Full-time
The Loyalty Marketing Manager is a data-driven loyalty marketer to that will own the strategy and execution of our Pro Xtra loyalty program across the full customer lifecycle. They will…
Added 1 month ago
TH
Directeur, Fidélisation
The Home Depot Canada
Toronto, ON
- Full-time
The Loyalty Marketing Manager is a data-driven loyalty marketer to that will own the strategy and execution of our Pro Xtra loyalty program across the full customer lifecycle. They will…
Added 1 month ago
M
Senior Manager, Program Controls
Metrolinx
Toronto, ON
- Full-time
Our Program Delivery team within CPG Rapid Transit is seeking a Senior Manager to join the team. In this role, you will lead the day-to-day oversight and direction of a team of Controls and…
Added 1 month ago
M
Global Digital Product Manager
Manulife
Toronto, ON
- Full-time
The Global Digital Product Manager is responsible for the execution on product strategy/roadmap for our Global Corporate website, and the Adobe Experience Manager components that act as the…
Added 1 month ago
M
Manager, Canadian Legacy & Inforce Management
Manulife
Toronto, ON · Waterloo, ON · Halifax, NS
- Full-time
Reporting to the Director of Canadian Legacy & Inforce Management, the Manager will primarily be focused on ensuring the proper management of our inforce Universal Life (UL) insurance…
Added 1 month ago
C
Consultant, Global Security Operations
CIBC
Toronto, ON
- Full-time
Global Security Operations - Under the supervision of the Sr. Manager, Global Security Operations the Consultant is responsible for supporting physical security related activities,…
Added 1 month ago
M
Summer Intern 2027 - National Education Specialist II
Manulife
Waterloo, ON
- Full-time
…engage plan members in participating in their group retirement program. We create education and communication materials to prompt members to act and make…
Added 1 month ago
Y
Senior Manager, Loyalty & Digital
Yum!
Vaughan, ON
- Full-time
Hybrid work model (2–3 days per week in office)
Added 1 month ago
OF
Sr Manager, CRM & Lifecycle Marketing
Open Farm Pet
Toronto, ON
- $75,000 to $115,000 CAD / year
- Full-time
Currently, all employees are expected to be in the office two days per week at minimum, with Tuesday and Thursday as our anchor days
Added 1 month ago
S
Production Coordinator - Energy Minerals
SGS
Delta, BC
- Full-time
Accountable for the top line of sales through customer retention and additional sales from current and new clients.
Added 1 month ago
LC
Assistant Store Manager in Training
Loblaw Companies Limited
Winnipeg, MB
- Full-time
As an Assistant Store Manager in Training, you'll complete a comprehensive training program that prepares you to support store operations, lead teams, and deliver an exceptional customer…
Added 1 month ago
H
Nurse B - Clinical Nurse Educator
HealthCareersInSask.ca
Kamsack, SK
- Full-time
Job Description: The Program Development Educator (PDE) is assigned responsibilities for rural facilities and community based services. The PDE will work with leaders and educators within…
Added 1 month ago
HP
Manager, Customer Success
Hammond Power Solutions
Guelph, ON
- Full-time
…transformer technology. We currently have an opening for a Manager, Customer Success, come grow with…
Added 1 month ago
TH
Marketing Manager, Loyalty
The Home Depot
Canada
- Full-time
The Loyalty Marketing Manager is a data-driven loyalty marketer to that will own the strategy and execution of our Pro Xtra loyalty program across the full customer lifecycle. They will…
Added 1 month ago
B
Customer Success Manager
BlueCat
Toronto, ON
- Full-time
As a Customer Success Manager, you serve a shared portfolio of customers alongside your teammates rather than owning a named list of your own. Any customer in the pool may be yours on any…
Added 1 month ago
Manager, Co-branded Credit Cards - 12 Month Term
Scotiabank
Toronto, ON
The Manager, Co-branded Credit Cards, contributes to the overall success of the Scene+ Credit Card Products & Portfolio in Canada ensuring specific individual goals, plans, initiatives are…
Added 1 month ago
Lead Product Manager, Website & Digital Retail
AutoTrader.ca
Toronto, ON
We are looking for a Lead Product Manager to own the strategy, roadmap, and performance of this portfolio as we evolve it into a unified ecommerce experience. You will serve both vehicle…
Added 1 month ago
A
Lead Product Manager, Website & Digital Retail
AutoTrader.ca
Toronto, ON
- Full-time
We are looking for a Lead Product Manager to own the strategy, roadmap, and performance of this portfolio as we evolve it into a unified ecommerce experience. You will serve both vehicle…
Added 1 month ago
RM
Manager, Human Resources
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
The HR Manager will provide HR leadership and advisory support to an assigned portfolio of clinical and corporate departments while also providing operational oversight to HR Consultants,…
Added 1 month ago
CO
Manager, Digital Solutions
City of Saint John
Saint John, NB
- Full-time
Must have a valid Class 5 Driver’s License
Added 1 month ago
BC
Registered Nurse - Complex Care (C4)
Brant Community Healthcare System
Brantford, ON
- Full-time
Reporting to the Clinical Manager, Medically Complex Care, the successful applicant will be responsible for comprehensive nursing care in the Medically Complex program and must meet the…
Added 1 month ago
R|
Clinical Research Coordinator – Endometriosis Research Program
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Contract
The Endometriosis Research Program at the Research Institute of the McGill University Health Centre conducts patient-oriented clinical and epidemiological research aimed at improving the…
Added 1 month ago
BC
Infection Control Professional (ICP)
Brant Community Healthcare System
Brantford, ON
- Full-time
Reporting to the Reporting to the Manager of Infection Prevention and Control, the Infection Control Professional (ICP) will act as support with the ongoing implementation, development and…

BlueCat

Customer Success Manager

Toronto, ON, Canada

Full-time

Apply on jobs.lever.co About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: 2 to 4 years of experience in Customer Success, Account Management, Technical Support, or a similar customer-facing role in B2B SaaS.
Posting language: English
Posted: Oct 13, 2026

Original job description

We're BlueCat - a Great Place to Work for good reason. Our team solves critical network challenges for some of the world's largest organizations. In simple terms, we manage the systems that keep networks running smoothly, securely, and reliably - the backbone infrastructure that powers digital transformation for enterprises globally. Our Intelligent Network Operations platform delivers and enables AI-driven agentic ops at scale, automating and simplifying how companies manage, secure, and optimize their networks.

But what makes us different is how we work: we believe great work happens in an environment where you're trusted, heard, and supported. With teams globally, we're building a workplace culture that values collaboration and integrity as much as innovation. If you're looking to advance your career with a company that invests in its people, this is it.

As a Customer Success Manager, you serve a shared portfolio of customers alongside your teammates rather than owning a named list of your own. Any customer in the pool may be yours on any given day, and your job is to make that experience feel seamless to them.

This is a different craft from named account management. You work from a prioritized queue driven by health signals, product usage, support activity, and renewal proximity. You load context quickly, diagnose accurately, deliver value in a compressed number of touchpoints, and leave the account better documented than you found it so the next teammate can pick up exactly where you left off.

You are equally comfortable walking a network operations lead through a product capability and explaining business impact to a director. You thrive on variety and volume, and you take pride in doing high-quality work at pace.

Key Responsibilities

Shared Portfolio Coverage & Customer Engagement

Serve customers across a shared portfolio, working from a prioritized queue rather than a fixed account list.
Deliver proactive lifecycle touchpoints, including onboarding confirmation, adoption checkpoints, and structured pre-renewal reviews.
Respond to inbound customer needs within team coverage standards and see them through to resolution.
Build credibility quickly with new stakeholders, often without the benefit of an established relationship.
Be the voice of the customer internally, using the breadth of the pool to spot patterns a single account view would miss.

Product & Technical Enablement

Guide customers on best practices, implementation planning, and usage optimization.
Deliver product demonstrations to drive adoption and unlock new use cases.
Collaborate with Support and Product teams to troubleshoot and resolve issues.
Translate technical capability into business outcomes the customer cares about.

Value Realization at Scale

Execute standardized success plays consistently and well, adapting the message rather than rebuilding the motion.
Confirm that every customer you touch has clear, documented outcomes they are working toward.
Connect product adoption to tangible business results in every customer conversation.
Contribute improvements to the plays themselves based on what you see working in the field.

Retention, Risk & Renewal Readiness

Detect churn risk early through health signals, usage decline, support friction, and stakeholder change.
Run structured pre-renewal reviews and prepare a clear readiness picture for each upcoming renewal.
Hand off renewals to the Renewals CSM with complete context, including value delivered, open risks, stakeholder map, and expansion signals.
Identify cross-sell and up-sell opportunities and route them to Sales with the supporting evidence.

Operational Excellence

Maintain rigorous documentation so account context lives in the system rather than in individual memory. This is the foundation of the pooled model.
Keep data accurate and current in internal systems, including Totango and Salesforce.
Manage many concurrent customer conversations without letting commitments slip.
Contribute to team KPIs, including coverage, response time, adoption, health score, and retention.

What You Bring

2 to 4 years of experience in Customer Success, Account Management, Technical Support, or a similar customer-facing role in B2B SaaS.
A balance of technical aptitude and business acumen. You can speak both languages. Exposure to networking, DNS, DHCP, IPAM, or infrastructure is an asset.
Comfort serving many customers at once and prioritizing by signal rather than by relationship history.
Excellent written communication. A significant share of pooled engagement happens asynchronously, and your writing carries the relationship.
Strong documentation habits and genuine discipline about leaving a clean trail for teammates.
Experience delivering demos and running structured customer conversations.
Familiarity with CS and CRM tooling, such as Totango or Salesforce.
A proactive mindset: driven, accountable, coachable, and naturally customer-obsessed.

This position offers a base salary range of $84,000 - $105,000 CAD per year plus participation in a discretionary bonus plan. Final compensation will be based on skills, experience, and qualifications. The role is for an existing vacancy.

\n\n

If you share our enthusiasm for the future of our company and are eager to contribute to our vibrant workplace, we look forward to receiving your application! Our comprehensive benefits encompass your health, financial well-being, and overall wellness, and we are committed to providing an exceptional work environment, enriching employee programs, and fostering a remarkable company culture. At our core, we champion values such as transparency, curiosity, respect, and above all, the pursuit of enjoyment.

In addition, we offer a range of appealing perks, including:

A Professional Development Budget

Dedicated Wellness Days and Wellness Week

A Lifestyle Spending Account

An Employee Recognition Program

Join us in shaping the future of our organization, where your talent and dedication can truly thrive. We invite you to apply and become a valuable member of our team!

BlueCat is an Equal Opportunity Employer that is committed to inclusion and diversity. We also take affirmative action to offer employment and advancement opportunities to all applicants, including minorities, women, protected veterans, and individuals with disabilities. BlueCat will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants.

Apply on jobs.lever.co About employer

More about this job

Responsibilities

Manage a shared portfolio of customers by responding to prioritized queues based on health signals and product usage. Deliver proactive lifecycle touchpoints, provide technical enablement, and ensure value realization while maintaining rigorous documentation.

Requirements

Requires 2 to 4 years of experience in Customer Success, Account Management, or Technical Support within a B2B SaaS environment. Candidates must possess a balance of technical aptitude, strong documentation habits, and familiarity with CRM tools like Salesforce or Totango.

Skills

Customer Success
Account Management
Technical Support
B2B SaaS
Networking
DNS
DHCP
IPAM
Infrastructure
Documentation
Product Demonstrations
CRM
Totango
Salesforce
Data Analysis
Communication

Benefits

Professional Development Budget
Wellness Days
Wellness Week
Lifestyle Spending Account
Employee Recognition Program

Visa sponsorship

Not detected in the job text

Keywords

Customer Success Manager
B2B SaaS
Network Operations
DNS
DHCP
IPAM
Infrastructure
Totango
Salesforce
Churn Risk
Lifecycle Management
Product Adoption
Technical Enablement
Business Acumen
Documentation
Customer Engagement
Cross-sell
Up-sell
KPIs
Digital Transformation
AI-driven Ops
Network Security
Customer Retention
Stakeholder Management

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Work requirements

Jobs in Canada