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Added 2 hours ago
SS
Senior Product Manager
Soho Square Solutions
Toronto, ON
- Contract
Demonstrated ability to lead technical integrations, architect practical solutions, and manage vendor relationships.
Added 2 hours ago
CO
Manager, Digital Solutions
City of Saint John
Saint John, NB
- Full-time
The Manager, Digital Solutions, is responsible for the delivery and ongoing management of the City’s enterprise applications, digital solutions, and data and information management…
Added 2 hours ago
W
ERP Product Owner
WildBrain
Toronto, ON
- Full-time
Added 2 hours ago
WT
Software Development Manager, Institutional Transfers
Wealthsimple Technologies
Remote, Canada
- $166,400 to $208,000 CAD / year
- Full-time
- Remote
As an Engineering Manager, you'll lead a team of software developers while helping shape the technical direction, delivery strategy, and culture of Institutional Transfers. You'll balance…
Added 2 hours ago
T
Software Engineer II (SDET)
TD
Toronto, ON
- Full-time
Document and verify system components, applications, system infrastructure, security, integration, operability and engineering related architecture designs associated with a program or…
Added 2 hours ago
SS
Product Manager
Soho Square Solutions
Toronto, ON
- Contract
5+ years of experience in Product Management, Platform Management, or Technical Program Management within enterprise environments.
Added 2 hours ago
J
Maintenance Manager
JLL
Pitt Meadows, BC
- $125,000 to $168,000 CAD / year
- Full-time
The Maintenance Manager position will lead a multi-site team of maintenance associates, as well as potentially supervise Area Maintenance Managers, and ensure a safe working environment for…
Added 3 hours ago
TA
Technical Project Manager
TerraSense Analytics Ltd
Calgary, AB
- Full-time
The Technical Project Manager is responsible for the successful initiation, planning, execution, monitoring and closing of complex projects within TerraSense. Operating within a hybrid…
Added 3 hours ago
Engineering Services Coordinator
Celestica International LP
Newmarket, ON
The successful candidate is organized, detail-oriented, comfortable working in a technical environment, and able to manage multiple priorities while maintaining confidentiality and strong…
Added 3 hours ago
E
Senior Safety Advisor
Enbridge
London, ON · Sarnia, ON · Markham, ON · Waterloo, ON · Mooretown, ON · Calgary, AB
- Full-time
Lead the implementation, sustainment, and continuous improvement of Safety Management Program initiatives, contractor safety programs, and regional safety strategies.
Added 3 hours ago
I
Senior Manager, Information Security & IT
illumin
Toronto, ON
- Full-time
Reporting to the CITO, we are hiring a Senior Manager, Information Security & IT to lead information security across illumin while providing leadership to our corporate IT function. As our…
Added 4 hours ago
JI
Seasonal Air Tractor 802 Application Pilot
J.D. Irving, Limited
Juniper, NB
- Full-time
…aerial firefighting operations. Depending on fire activity and program requirements, pilots can expect to fly approximately 60 to 100 hours per…
Added 4 hours ago
S
Director, Digital Experience Platforms
Sobeys
Montreal, QC
- Full-time
Define the future-state architecture and capability evolution roadmap for DXP technologies including Adobe Experience Manager (AEM), front-end platforms, mobile applications, search…
Added 4 hours ago
A
Senior AI Ops Program Manager
Altis
Mississauga, ON
- Contract
About the Opportunity Are you a strategic program leader passionate about transforming IT operations through AI and automation? We're looking for a Senior AI Ops Program Manager to lead and…
Added 4 hours ago
Software Engineering, Backend (All Teams)
DoorDash Canada
Toronto, ON
…infrastructure to solve key business problems with elegant technical solutions. You'll operate our backend services and architecture that support all product functionality and will be…
Added 4 hours ago
Director of Facilities Maintenance
Canadian Niagara Hotels Group
Niagara Falls, ON
This position reports directly to the General Manager.
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Senior Manager Regulatory Engagement
RBC
Toronto, ON
- Full-time
We are seeking an experienced Senior Manager, Regulatory Engagement, Practice Management to lead program management and project execution in the regulatory engagement environment,…
Added 5 hours ago
M
Senior Full Stack Developer
Moneris
Toronto, ON
- Full-time
…Product, Data, and business teams, navigate architecture and security reviews, and uphold Shift-Left SDLC discipline. Expect meaningful mentorship, influence over technical direction, and…
Added 5 hours ago
PT
Manager Product Management
Pleora Technologies
Ottawa, ON
- Full-time
Pleora is the leader in real-time connectivity for industrial automation, security & defense, and medical imaging applications with 25 years of expertise in vision applications with our…
Added 5 hours ago
M
Senior Full Stack Developer
Moneris
Toronto, ON
- Full-time
…Product, Data, and business teams, navigate architecture and security reviews, and uphold Shift-Left SDLC discipline. Expect meaningful mentorship, influence over technical direction, and…
Added 5 hours ago
S
Information Technology Product Manager
SPECTRAFORCE
Toronto, ON
- $93 to $98 CAD / hour
- Contract
Job Title: Senior Specialist - IT Product Manager
Added 5 hours ago
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Ruby on Rails Developer
BIMM
Toronto, ON
- Full-time
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Added 5 hours ago
SM
GOAPRDJP000001045 – Project Manager (IT) – Senior
S M Software Solutions Inc
AB · Edmonton, AB
- Internship
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Added 5 hours ago
C
Project Manager - Defence & Security Canada (Naval Programs)-EN
CAE
Halifax, NS
- Full-time
As Defence & Security Canada continues to grow in the naval domain, we are seeking a Project Manager to support strategic programs contributing to Canada's naval capabilities. The role will…
Added 5 hours ago
C
Project Manager - Defence & Security Canada (Naval Programs)-EN
CAE
Ottawa, ON
- Full-time
As Defence & Security Canada continues to grow in the naval domain, we are seeking a Project Manager to support strategic programs contributing to Canada's naval capabilities. The role will…

BlueCat

Customer Success Manager

Toronto, ON, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Experience: 2 to 4 years of experience in Customer Success, Account Management, Technical Support, or a similar customer-facing role in B2B SaaS.
Posting language: English
Posted: Oct 13, 2026

Original job description

We're BlueCat - a Great Place to Work for good reason. Our team solves critical network challenges for some of the world's largest organizations. In simple terms, we manage the systems that keep networks running smoothly, securely, and reliably - the backbone infrastructure that powers digital transformation for enterprises globally. Our Intelligent Network Operations platform delivers and enables AI-driven agentic ops at scale, automating and simplifying how companies manage, secure, and optimize their networks.

But what makes us different is how we work: we believe great work happens in an environment where you're trusted, heard, and supported. With teams globally, we're building a workplace culture that values collaboration and integrity as much as innovation. If you're looking to advance your career with a company that invests in its people, this is it.

As a Customer Success Manager, you serve a shared portfolio of customers alongside your teammates rather than owning a named list of your own. Any customer in the pool may be yours on any given day, and your job is to make that experience feel seamless to them.

This is a different craft from named account management. You work from a prioritized queue driven by health signals, product usage, support activity, and renewal proximity. You load context quickly, diagnose accurately, deliver value in a compressed number of touchpoints, and leave the account better documented than you found it so the next teammate can pick up exactly where you left off.

You are equally comfortable walking a network operations lead through a product capability and explaining business impact to a director. You thrive on variety and volume, and you take pride in doing high-quality work at pace.

Key Responsibilities

Shared Portfolio Coverage & Customer Engagement

Serve customers across a shared portfolio, working from a prioritized queue rather than a fixed account list.
Deliver proactive lifecycle touchpoints, including onboarding confirmation, adoption checkpoints, and structured pre-renewal reviews.
Respond to inbound customer needs within team coverage standards and see them through to resolution.
Build credibility quickly with new stakeholders, often without the benefit of an established relationship.
Be the voice of the customer internally, using the breadth of the pool to spot patterns a single account view would miss.

Product & Technical Enablement

Guide customers on best practices, implementation planning, and usage optimization.
Deliver product demonstrations to drive adoption and unlock new use cases.
Collaborate with Support and Product teams to troubleshoot and resolve issues.
Translate technical capability into business outcomes the customer cares about.

Value Realization at Scale

Execute standardized success plays consistently and well, adapting the message rather than rebuilding the motion.
Confirm that every customer you touch has clear, documented outcomes they are working toward.
Connect product adoption to tangible business results in every customer conversation.
Contribute improvements to the plays themselves based on what you see working in the field.

Retention, Risk & Renewal Readiness

Detect churn risk early through health signals, usage decline, support friction, and stakeholder change.
Run structured pre-renewal reviews and prepare a clear readiness picture for each upcoming renewal.
Hand off renewals to the Renewals CSM with complete context, including value delivered, open risks, stakeholder map, and expansion signals.
Identify cross-sell and up-sell opportunities and route them to Sales with the supporting evidence.

Operational Excellence

Maintain rigorous documentation so account context lives in the system rather than in individual memory. This is the foundation of the pooled model.
Keep data accurate and current in internal systems, including Totango and Salesforce.
Manage many concurrent customer conversations without letting commitments slip.
Contribute to team KPIs, including coverage, response time, adoption, health score, and retention.

What You Bring

2 to 4 years of experience in Customer Success, Account Management, Technical Support, or a similar customer-facing role in B2B SaaS.
A balance of technical aptitude and business acumen. You can speak both languages. Exposure to networking, DNS, DHCP, IPAM, or infrastructure is an asset.
Comfort serving many customers at once and prioritizing by signal rather than by relationship history.
Excellent written communication. A significant share of pooled engagement happens asynchronously, and your writing carries the relationship.
Strong documentation habits and genuine discipline about leaving a clean trail for teammates.
Experience delivering demos and running structured customer conversations.
Familiarity with CS and CRM tooling, such as Totango or Salesforce.
A proactive mindset: driven, accountable, coachable, and naturally customer-obsessed.

This position offers a base salary range of $84,000 - $105,000 CAD per year plus participation in a discretionary bonus plan. Final compensation will be based on skills, experience, and qualifications. The role is for an existing vacancy.

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If you share our enthusiasm for the future of our company and are eager to contribute to our vibrant workplace, we look forward to receiving your application! Our comprehensive benefits encompass your health, financial well-being, and overall wellness, and we are committed to providing an exceptional work environment, enriching employee programs, and fostering a remarkable company culture. At our core, we champion values such as transparency, curiosity, respect, and above all, the pursuit of enjoyment.

In addition, we offer a range of appealing perks, including:

A Professional Development Budget

Dedicated Wellness Days and Wellness Week

A Lifestyle Spending Account

An Employee Recognition Program

Join us in shaping the future of our organization, where your talent and dedication can truly thrive. We invite you to apply and become a valuable member of our team!

BlueCat is an Equal Opportunity Employer that is committed to inclusion and diversity. We also take affirmative action to offer employment and advancement opportunities to all applicants, including minorities, women, protected veterans, and individuals with disabilities. BlueCat will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants.

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More about this job

Responsibilities

Manage a shared portfolio of customers by responding to prioritized queues based on health signals and product usage. Deliver proactive lifecycle touchpoints, provide technical enablement, and ensure value realization while maintaining rigorous documentation.

Requirements

Requires 2 to 4 years of experience in Customer Success, Account Management, or Technical Support within a B2B SaaS environment. Candidates must possess a balance of technical aptitude, strong documentation habits, and familiarity with CRM tools like Salesforce or Totango.

Skills

Customer Success
Account Management
Technical Support
B2B SaaS
Networking
DNS
DHCP
IPAM
Infrastructure
Documentation
Product Demonstrations
CRM
Totango
Salesforce
Data Analysis
Communication

Benefits

Professional Development Budget
Wellness Days
Wellness Week
Lifestyle Spending Account
Employee Recognition Program

Visa sponsorship

Not detected in the job text

Keywords

Customer Success Manager
B2B SaaS
Network Operations
DNS
DHCP
IPAM
Infrastructure
Totango
Salesforce
Churn Risk
Lifecycle Management
Product Adoption
Technical Enablement
Business Acumen
Documentation
Customer Engagement
Cross-sell
Up-sell
KPIs
Digital Transformation
AI-driven Ops
Network Security
Customer Retention
Stakeholder Management

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