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Added 7 mins ago
BP
Carpenter & Quality Control Technician
Brookfield Properties
Calgary, AB
- Full-time
At Brookfield Residential, a leading North American land developer and homebuilder for over 65 years, we have had one goal in mind – creating the best places to call home. From the…
Added 7 mins ago
GS
IT Operations Lead
Giatec Scientific Inc.
Ottawa, ON
- Full-time
…rethink how we work, automate the repetitive stuff, and build systems our team actually enjoys…
Added 7 mins ago
Associate Director, Quality Engineering (6 Months contract)
EQ Bank | Canada's Challenger Bank
Toronto, ON
…automation testing strategy for our software applications, systems, and databases. This leadership role requires a strong technical background in software testing, SQL for database…
Added 7 mins ago
OT
Quality Control Specialist
OraSure Technologies Inc.
Ottawa, ON
- Contract
Develop and maintain systems to track trends in product and component quality.
Added 7 mins ago
LL
Senior Systems Security Administrator (Contract)
Lawson Lundell
Vancouver, BC
- Contract
Lawson Lundell LLP is a leading regional Canadian business law firm with offices in Vancouver, Kelowna, Calgary and Yellowknife. The firm is recognized and respected by its peers in legal…
Added 7 mins ago
BC
Employment Services Community Support Navigator
Ballad Consulting Group
Edmonton, AB
- Full-time
The Ballad team is comprised of business professionals, strengthening the communities in which we live and work. Our diverse team brings a wealth of knowledge, experience, and creativity to…
Added 7 mins ago
Territory Manager (San Diego)
Mobia Medical
Canada
…healthcare providers, stroke rehabilitation centers, and hospital systems to promote the adoption and utilization of Mobia’s innovative therapy. You will lead sales efforts, support product…
Added 7 mins ago
GO
Workforce Officer
Government of New Brunswick
Fredericton, NB
- Full-time
completing, maintaining and reassigning Fusion tickets assigned through the Fusion Business Support Ticket System;
Added 7 mins ago
C
Site Support Technician
Computershare
Toronto, ON
- Full-time
Invest in our business by setting aside salary to purchase shares in our company, and you’ll receive a company contribution as well
Added 7 mins ago
Branch Manager
Nors
Red Deer, AB
…than 100 units and representation of leading brands in our business…
Added 7 mins ago
IC
Product Security, Principal
Interac Corp.
Toronto, ON · Interac Corp. Head Office
- Full-time
…risk-based direction, coordinate security outcomes, and ensure business decisions are informed by a complete view of security risk, required controls, security investment needs, regulatory,…
Added 7 mins ago
Project Manager
Enerflex Ltd
Calgary, AB
…manufacturing environment. Experience with power generation systems or modular fabrication is considered an asset but is not…
Added 19 mins ago
S
Director, Digital Experience Platforms
Sobeys
Montreal, QC
- Full-time
…Customer Engagement, Commerce, and Banner teams, translating business vision into enterprise-grade digital capabilities. The role is responsible for balancing innovation, delivery velocity,…
Added 19 mins ago
SB
Technical Sales & Business Development Representative – Construction
Steel Built Systems Ltd
Mississauga, ON
- Full-time
Steel Built Systems Ltd. is a cold-formed steel framing manufacturer based in Mississauga, Ontario. We are looking for an experienced Outside Sales & Business Development Representative to…
Added 19 mins ago
CF
Civil engineer
CEP Forensic
Calgary, AB
- Full-time
…engineering skills to the next level? Do you believe that electrical systems no longer hold any secrets for you? You might be surprised! CEP Forensic is the best place to explore your…
Added 19 mins ago
B
Project Management Advisor
Brunel
Calgary, AB · Greater Calgary Metropolitan Area
- Contract
Develop and maintain project controls systems supporting contracting strategies and contract administration.
Added 19 mins ago
SE
Solution Purchaser
Schneider Electric
ON · Ontario, Canada
- $68,000 to $102,000 USD / year
- Full-time
Bachelor’s degree in Supply Chain, Business, Engineering, or a related field.
Added 19 mins ago
K
Digital Marketing Coordinator, Winter 2027
Klick
Toronto, ON
- $50,000 to $55,000 CAD / year
- Internship
Graduated within the past two years from a program in Marketing, Digital Marketing, Communications, Business, or a related field.
Added 19 mins ago
EC
Gestionnaire Junior en Distribution / Strategic Development Trainee
Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection
Montreal, QC
- Full-time
…organization with the agility and entrepreneurial spirit of a growing…
Added 19 mins ago
H
Quality Assurance Specialist
Haivision
Montreal, QC
- Full-time
Experience collaborating with software engineers and business experts.
Added 19 mins ago
EC
Gestionnaire Junior en Distribution / Strategic Development Trainee
Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection
Quebec, QC
- Full-time
…organization with the agility and entrepreneurial spirit of a growing…
Added 19 mins ago
EC
Gestionnaire Junior en Distribution / Strategic Development Trainee
Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection
Laval, QC
- Full-time
…organization with the agility and entrepreneurial spirit of a growing…
Added 19 mins ago
D
Product Content Coordinator
Danica
Vancouver, BC
- Full-time
Completion of post-secondary education in Marketing, Communications, Business, Digital Media, English, or a related field
Added 19 mins ago
2I
Senior Information Technology Project Manager
2iSolutions Inc.
Toronto, ON
- Contract
Demonstrated experience in coordinating and planning for the modernization of large, complex multi-platform, multitier information technology systems.
Added 19 mins ago
RL
Optical Engineer I
Rocket Lab
Toronto, ON
- Full-time
At Rocket Lab, we’re not just launching rockets - we're building the future of space. Our Space Systems team builds everything from complete spacecraft, precision payloads to the components…

BlueCat

Customer Success Manager

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Experience: 2 to 4 years of experience in Customer Success, Account Management, Technical Support, or a similar customer-facing role in B2B SaaS.
Posting language: English
Posted: Oct 13, 2026

Original job description

We're BlueCat - a Great Place to Work for good reason. Our team solves critical network challenges for some of the world's largest organizations. In simple terms, we manage the systems that keep networks running smoothly, securely, and reliably - the backbone infrastructure that powers digital transformation for enterprises globally. Our Intelligent Network Operations platform delivers and enables AI-driven agentic ops at scale, automating and simplifying how companies manage, secure, and optimize their networks.

But what makes us different is how we work: we believe great work happens in an environment where you're trusted, heard, and supported. With teams globally, we're building a workplace culture that values collaboration and integrity as much as innovation. If you're looking to advance your career with a company that invests in its people, this is it.

As a Customer Success Manager, you serve a shared portfolio of customers alongside your teammates rather than owning a named list of your own. Any customer in the pool may be yours on any given day, and your job is to make that experience feel seamless to them.

This is a different craft from named account management. You work from a prioritized queue driven by health signals, product usage, support activity, and renewal proximity. You load context quickly, diagnose accurately, deliver value in a compressed number of touchpoints, and leave the account better documented than you found it so the next teammate can pick up exactly where you left off.

You are equally comfortable walking a network operations lead through a product capability and explaining business impact to a director. You thrive on variety and volume, and you take pride in doing high-quality work at pace.

Key Responsibilities

Shared Portfolio Coverage & Customer Engagement

Serve customers across a shared portfolio, working from a prioritized queue rather than a fixed account list.
Deliver proactive lifecycle touchpoints, including onboarding confirmation, adoption checkpoints, and structured pre-renewal reviews.
Respond to inbound customer needs within team coverage standards and see them through to resolution.
Build credibility quickly with new stakeholders, often without the benefit of an established relationship.
Be the voice of the customer internally, using the breadth of the pool to spot patterns a single account view would miss.

Product & Technical Enablement

Guide customers on best practices, implementation planning, and usage optimization.
Deliver product demonstrations to drive adoption and unlock new use cases.
Collaborate with Support and Product teams to troubleshoot and resolve issues.
Translate technical capability into business outcomes the customer cares about.

Value Realization at Scale

Execute standardized success plays consistently and well, adapting the message rather than rebuilding the motion.
Confirm that every customer you touch has clear, documented outcomes they are working toward.
Connect product adoption to tangible business results in every customer conversation.
Contribute improvements to the plays themselves based on what you see working in the field.

Retention, Risk & Renewal Readiness

Detect churn risk early through health signals, usage decline, support friction, and stakeholder change.
Run structured pre-renewal reviews and prepare a clear readiness picture for each upcoming renewal.
Hand off renewals to the Renewals CSM with complete context, including value delivered, open risks, stakeholder map, and expansion signals.
Identify cross-sell and up-sell opportunities and route them to Sales with the supporting evidence.

Operational Excellence

Maintain rigorous documentation so account context lives in the system rather than in individual memory. This is the foundation of the pooled model.
Keep data accurate and current in internal systems, including Totango and Salesforce.
Manage many concurrent customer conversations without letting commitments slip.
Contribute to team KPIs, including coverage, response time, adoption, health score, and retention.

What You Bring

2 to 4 years of experience in Customer Success, Account Management, Technical Support, or a similar customer-facing role in B2B SaaS.
A balance of technical aptitude and business acumen. You can speak both languages. Exposure to networking, DNS, DHCP, IPAM, or infrastructure is an asset.
Comfort serving many customers at once and prioritizing by signal rather than by relationship history.
Excellent written communication. A significant share of pooled engagement happens asynchronously, and your writing carries the relationship.
Strong documentation habits and genuine discipline about leaving a clean trail for teammates.
Experience delivering demos and running structured customer conversations.
Familiarity with CS and CRM tooling, such as Totango or Salesforce.
A proactive mindset: driven, accountable, coachable, and naturally customer-obsessed.

This position offers a base salary range of $84,000 - $105,000 CAD per year plus participation in a discretionary bonus plan. Final compensation will be based on skills, experience, and qualifications. The role is for an existing vacancy.

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If you share our enthusiasm for the future of our company and are eager to contribute to our vibrant workplace, we look forward to receiving your application! Our comprehensive benefits encompass your health, financial well-being, and overall wellness, and we are committed to providing an exceptional work environment, enriching employee programs, and fostering a remarkable company culture. At our core, we champion values such as transparency, curiosity, respect, and above all, the pursuit of enjoyment.

In addition, we offer a range of appealing perks, including:

A Professional Development Budget

Dedicated Wellness Days and Wellness Week

A Lifestyle Spending Account

An Employee Recognition Program

Join us in shaping the future of our organization, where your talent and dedication can truly thrive. We invite you to apply and become a valuable member of our team!

BlueCat is an Equal Opportunity Employer that is committed to inclusion and diversity. We also take affirmative action to offer employment and advancement opportunities to all applicants, including minorities, women, protected veterans, and individuals with disabilities. BlueCat will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants.

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More about this job

Responsibilities

Manage a shared portfolio of customers by responding to prioritized queues based on health signals and product usage. Deliver proactive lifecycle touchpoints, provide technical enablement, and ensure value realization while maintaining rigorous documentation.

Requirements

Requires 2 to 4 years of experience in Customer Success, Account Management, or Technical Support within a B2B SaaS environment. Candidates must possess a balance of technical aptitude, strong documentation habits, and familiarity with CRM tools like Salesforce or Totango.

Skills

Customer Success
Account Management
Technical Support
B2B SaaS
Networking
DNS
DHCP
IPAM
Infrastructure
Documentation
Product Demonstrations
CRM
Totango
Salesforce
Data Analysis
Communication

Benefits

Professional Development Budget
Wellness Days
Wellness Week
Lifestyle Spending Account
Employee Recognition Program

Visa sponsorship

Not detected in the job text

Keywords

Customer Success Manager
B2B SaaS
Network Operations
DNS
DHCP
IPAM
Infrastructure
Totango
Salesforce
Churn Risk
Lifecycle Management
Product Adoption
Technical Enablement
Business Acumen
Documentation
Customer Engagement
Cross-sell
Up-sell
KPIs
Digital Transformation
AI-driven Ops
Network Security
Customer Retention
Stakeholder Management

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