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Added 8 hours ago
CC
Research and Policy Analyst
Canadian Centre on Substance Abuse
Ottawa, ON
- $67,680 to $76,140 CAD / year
Collects and verifies data following protocols determined by the project lead.
Added 8 hours ago
CC
Knowledge Broker
Canadian Centre on Substance Abuse
Ottawa, ON
- $67,680 to $76,140 CAD / year
Lead or assist in the developing and implementing knowledge mobilization plans on assigned projects and initiatives
Added 8 hours ago
WI
Production Specialist - Sun-Thurs 8am-4pm
Well.ca Inc
Calgary, AB
- Full-time
Collaborate closely with the shift lead to supervise team operations while
Added 8 hours ago
SC
shift supervisor - Store# 55227, 655 UNIVERSITY AVE
Starbucks Coffee Company
Orillia, ON
- Full-time
…executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to create the Starbucks Experience for our customers by providing legendary…
Added 8 hours ago
SC
shift supervisor - Store# 00167, COQUITLAM
Starbucks Coffee Company
Coquitlam, BC
- Full-time
…executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to create the Starbucks Experience for our customers by providing legendary…
Added 8 hours ago
T
Director, Data Platform Engineering
TD
Toronto, ON
- Full-time
You will lead high-performing engineering teams responsible for building secure, scalable, and resilient data solutions while establishing modern engineering practices, platform standards,…
Added 9 hours ago
PD
Contents Handler
Paul Davis Restoration of the National Capital Region, VA
Sudbury, ON
- Full-time
Ability to lead others from diverse backgrounds
Added 9 hours ago
TR
Senior Land Development Manager
Taylor Ryan Executive Search Partners
Ottawa, ON
- $140,000 to $150,000 CAD / year
- Full-time
Lead residential land development projects through planning, engineering approvals, servicing, construction and municipal assumption.
Added 9 hours ago
L
Senior Forward Deployment Engineer
Luxoft
Mississauga, ON
- Full-time
The Expert FDE is expected to lead complex engagements, work directly with development and client stakeholders, define the technical remediation approach, implement critical changes…
Added 9 hours ago
LD
Intermediate Software Engineer
Leonardo DRS
Ottawa, ON · Kanata, ON
- Full-time
Lead the Failure Reporting, Analysis, and Corrective Action System (FRACAS) Engineering Process;
Added 9 hours ago
AC
NATIONAL ACCOUNT MANAGER- ON PREMISE
Asahi Canada
Toronto, ON
- $87,840 to $109,800 CAD / year
- Full-time
The role will lead relationships with key national and regional chain operators, negotiate customer agreements, develop joint business plans, and collaborate with cross-functional teams to…
Added 9 hours ago
N
Sales Director / Business Development Manager – IT Staffing & Technology Services
nugget.ai
Toronto, ON
- Contract
We are looking for a highly driven Sales Director / Business Development Manager to lead business development and drive new client acquisition across the US and Canadian markets. The ideal…
Added 9 hours ago
PS
D365 CE Developer
Pi Square Technologies
Montreal, QC
- Full-time
Lead delivery engagements, including planning and leading workshops.
Added 9 hours ago
PS
Senior Business Analyst
Persistent Systems
Halifax, NS
- Full-time
Lead business discovery workshops, requirements gathering, stakeholder interviews, and process assessments.
Added 9 hours ago
MT
Manufacturing Engineer
Modern Technical Staffing Inc.
Vaughan, ON
- $80,000 to $100,000 CAD / year
- Full-time
Lead issue resolution discussions with both internal teams and external partners, ensuring follow through and timely closure of action items.
Added 9 hours ago
HR
Event Sales Coordinator (3-Month Temp)
Hyatt Regency
Vancouver, BC
- Full-time
Participate in and lead event meetings and internal meetings, ensuring clear updates, alignment and follow-through.
Added 9 hours ago
N
Junior Account Executive - North America Market
Naboo
Montreal, QC
- Full-time
Added 9 hours ago
IR
Senior Internal Auditor
Impact Recruitment
Richmond, BC
- Full-time
As a Senior Internal Auditor, you will lead and execute internal audit and review activities across multiple business units. You’ll work closely with audit leadership and senior…
Added 9 hours ago
CBSA-Tactical Security Supervisor
GardaWorld
Toronto, ON · Etobicoke, Onta
As a CBSA Tactical Security Supervisor, you will lead and manage a team of tactical security guards, ensuring the safety and security of people in federal facilities who are experiencing…
Added 9 hours ago
CE
Staff Discipline Facilities Engineer (ICE)
Cenovus Energy
Calgary, AB
- Full-time
Lead front-end investigation, scoping and design basis for projects that bridge field instrumentation, automation systems and data platforms (e.g., pipeline leak detection, rotating…
Added 9 hours ago
Equity, Diversity & Inclusion (EDI) Specialist, Indigenous Health & Wellness, BORN - Temporary Full-Time (1.0) (until October 2028)
CHEO
Ottawa, ON
The EDI Indigenous Health & Wellness Specialist will lead engagement with Indigenous communities across Ontario to foster respectful, collaborative relationships with Indigenous clinicians,…
Added 9 hours ago
BP
Asset Protection Manager - 12 Month Contract
Bass Pro Shops
Calgary, AB
- Full-time
Plan, analyze, evaluate, and lead the asset protection function to enhance bottom line profitability through shrink and risk reduction;
Added 9 hours ago
Project Planner
EBC Inc.
ON · Ottawa (The Glebe / Ottawa South / Ottawa East), Ontario
Develop cash flow curves and lead the implementation of Earned Value Management (EVM) within Primavera P6.
Added 9 hours ago
Assistant Professor/Clinician Scientist - Academic Geriatrician
University of Toronto
Toronto, ON
…aging, delirium, and equity. The successful candidate will lead an innovative research program focused on improving care and outcomes for older adults, informing health system policy and…
Added 9 hours ago
R
Sales Representative
Rentman
Remote, Canada
- Full-time
- Remote

BlueCat

Customer Success Manager

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Experience: 2 to 4 years of experience in Customer Success, Account Management, Technical Support, or a similar customer-facing role in B2B SaaS.
Posting language: English
Posted: Oct 13, 2026

Original job description

We're BlueCat - a Great Place to Work for good reason. Our team solves critical network challenges for some of the world's largest organizations. In simple terms, we manage the systems that keep networks running smoothly, securely, and reliably - the backbone infrastructure that powers digital transformation for enterprises globally. Our Intelligent Network Operations platform delivers and enables AI-driven agentic ops at scale, automating and simplifying how companies manage, secure, and optimize their networks.

But what makes us different is how we work: we believe great work happens in an environment where you're trusted, heard, and supported. With teams globally, we're building a workplace culture that values collaboration and integrity as much as innovation. If you're looking to advance your career with a company that invests in its people, this is it.

As a Customer Success Manager, you serve a shared portfolio of customers alongside your teammates rather than owning a named list of your own. Any customer in the pool may be yours on any given day, and your job is to make that experience feel seamless to them.

This is a different craft from named account management. You work from a prioritized queue driven by health signals, product usage, support activity, and renewal proximity. You load context quickly, diagnose accurately, deliver value in a compressed number of touchpoints, and leave the account better documented than you found it so the next teammate can pick up exactly where you left off.

You are equally comfortable walking a network operations lead through a product capability and explaining business impact to a director. You thrive on variety and volume, and you take pride in doing high-quality work at pace.

Key Responsibilities

Shared Portfolio Coverage & Customer Engagement

Serve customers across a shared portfolio, working from a prioritized queue rather than a fixed account list.
Deliver proactive lifecycle touchpoints, including onboarding confirmation, adoption checkpoints, and structured pre-renewal reviews.
Respond to inbound customer needs within team coverage standards and see them through to resolution.
Build credibility quickly with new stakeholders, often without the benefit of an established relationship.
Be the voice of the customer internally, using the breadth of the pool to spot patterns a single account view would miss.

Product & Technical Enablement

Guide customers on best practices, implementation planning, and usage optimization.
Deliver product demonstrations to drive adoption and unlock new use cases.
Collaborate with Support and Product teams to troubleshoot and resolve issues.
Translate technical capability into business outcomes the customer cares about.

Value Realization at Scale

Execute standardized success plays consistently and well, adapting the message rather than rebuilding the motion.
Confirm that every customer you touch has clear, documented outcomes they are working toward.
Connect product adoption to tangible business results in every customer conversation.
Contribute improvements to the plays themselves based on what you see working in the field.

Retention, Risk & Renewal Readiness

Detect churn risk early through health signals, usage decline, support friction, and stakeholder change.
Run structured pre-renewal reviews and prepare a clear readiness picture for each upcoming renewal.
Hand off renewals to the Renewals CSM with complete context, including value delivered, open risks, stakeholder map, and expansion signals.
Identify cross-sell and up-sell opportunities and route them to Sales with the supporting evidence.

Operational Excellence

Maintain rigorous documentation so account context lives in the system rather than in individual memory. This is the foundation of the pooled model.
Keep data accurate and current in internal systems, including Totango and Salesforce.
Manage many concurrent customer conversations without letting commitments slip.
Contribute to team KPIs, including coverage, response time, adoption, health score, and retention.

What You Bring

2 to 4 years of experience in Customer Success, Account Management, Technical Support, or a similar customer-facing role in B2B SaaS.
A balance of technical aptitude and business acumen. You can speak both languages. Exposure to networking, DNS, DHCP, IPAM, or infrastructure is an asset.
Comfort serving many customers at once and prioritizing by signal rather than by relationship history.
Excellent written communication. A significant share of pooled engagement happens asynchronously, and your writing carries the relationship.
Strong documentation habits and genuine discipline about leaving a clean trail for teammates.
Experience delivering demos and running structured customer conversations.
Familiarity with CS and CRM tooling, such as Totango or Salesforce.
A proactive mindset: driven, accountable, coachable, and naturally customer-obsessed.

This position offers a base salary range of $84,000 - $105,000 CAD per year plus participation in a discretionary bonus plan. Final compensation will be based on skills, experience, and qualifications. The role is for an existing vacancy.

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If you share our enthusiasm for the future of our company and are eager to contribute to our vibrant workplace, we look forward to receiving your application! Our comprehensive benefits encompass your health, financial well-being, and overall wellness, and we are committed to providing an exceptional work environment, enriching employee programs, and fostering a remarkable company culture. At our core, we champion values such as transparency, curiosity, respect, and above all, the pursuit of enjoyment.

In addition, we offer a range of appealing perks, including:

A Professional Development Budget

Dedicated Wellness Days and Wellness Week

A Lifestyle Spending Account

An Employee Recognition Program

Join us in shaping the future of our organization, where your talent and dedication can truly thrive. We invite you to apply and become a valuable member of our team!

BlueCat is an Equal Opportunity Employer that is committed to inclusion and diversity. We also take affirmative action to offer employment and advancement opportunities to all applicants, including minorities, women, protected veterans, and individuals with disabilities. BlueCat will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants.

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More about this job

Responsibilities

Manage a shared portfolio of customers by responding to prioritized queues based on health signals and product usage. Deliver proactive lifecycle touchpoints, provide technical enablement, and ensure value realization while maintaining rigorous documentation.

Requirements

Requires 2 to 4 years of experience in Customer Success, Account Management, or Technical Support within a B2B SaaS environment. Candidates must possess a balance of technical aptitude, strong documentation habits, and familiarity with CRM tools like Salesforce or Totango.

Skills

Customer Success
Account Management
Technical Support
B2B SaaS
Networking
DNS
DHCP
IPAM
Infrastructure
Documentation
Product Demonstrations
CRM
Totango
Salesforce
Data Analysis
Communication

Benefits

Professional Development Budget
Wellness Days
Wellness Week
Lifestyle Spending Account
Employee Recognition Program

Visa sponsorship

Not detected in the job text

Keywords

Customer Success Manager
B2B SaaS
Network Operations
DNS
DHCP
IPAM
Infrastructure
Totango
Salesforce
Churn Risk
Lifecycle Management
Product Adoption
Technical Enablement
Business Acumen
Documentation
Customer Engagement
Cross-sell
Up-sell
KPIs
Digital Transformation
AI-driven Ops
Network Security
Customer Retention
Stakeholder Management

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