Find work in Canada.

A simpler way to find your next job.

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 1 min ago
Information Management Technician II
Department of Justice and Public Safety
St. John's, NL
For more information about this opportunity please contact Catherine Rice, Manager, Information Services Division at 709-729-8023
Added 8 mins ago
OF
Kitchen Staff
Opaa! Food Management
Ottawa, ON
- Internship
Opaa! Food Management, Inc. operates across 10 states. Our pay rates vary depending on state and position. Please apply, and a Hiring Manager will discuss pay with you in more detail.
Added 8 mins ago
OH
Care Coordinator, Temporary Full-Time, Community Float, Bells Corners
Ontario Health atHome
Ottawa, ON
- Full-time
Under the general direction of the Manager, Patient Services and in accordance with the Ontario Health atHome Champlain standards, legislation, policies and guidelines, the Care Coordinator…
Added 12 mins ago
T
Sr. IT Ops Analyst
TD
Mississauga, ON
- Full-time
…globally. This FTE role will report directly to the IT Network…
Added 12 mins ago
T
Customer Experience Associate-2
TD
Kingston, ON
- Part-time
…career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock…
Added 12 mins ago
M
Senior Full Stack Developer
Moneris
Toronto, ON
- Full-time
Reporting Relationship: You will report to the Manager of Software Development
Added 12 mins ago
AP
Recreation Aide - Casual
Anson Place Care Centre
Hagersville, ON
- Part-time
Recreation Aide reports to the Recreation Manager and is expected to demonstrate commitment to resident well-being while focusing on emotion based person centered care by implementing…
Added 12 mins ago
SR
Warehouse Associate
Sunbelt Rentals, Inc.
Burnaby, BC
- Full-time
Perform other duties assigned as assigned by the manager.
Added 12 mins ago
SL
Senior Event Planner
Sun Life
Toronto, ON · Waterloo, ON · Montreal, QC · Sun Life Toronto One York
- Full-time
Reporting to the Manager, Events, the Senior Event Planner is equal parts strategist, producer, problem-solver, and experience creator. From transforming ideas into unforgettable moments to…
Added 12 mins ago
SL
Business Development Partner
Sun Life
AB · Red Deer, AB
- Full-time
…insurance and wealth products. You’ll report to the District Manager (DM) and collaborate with the district and regional team and help generate business results for the overall…
Added 12 mins ago
GF
Assistant General Manager - Calgary Northland Village
GoodLife Fitness
Calgary, AB
- Full-time
The Assistant General Manager plays a key role in providing an exceptional employee and member experience. You are responsible for training, coaching and ongoing development of a team of…
Added 12 mins ago
R
Nike - Sales Athlete/Associé(e) de vente - Galeries De La Capitale
Retailors
Quebec, QC
- Part-time
Reports to Store Manager ensuring work duties are accurately performed
Added 12 mins ago
CA
Maintenance Technician
Centurion Asset Management Inc.
AB · Edmonton, Alberta
- Full-time
Our mission is to be sought after as a leading-edge, reputable, multi-disciplinary alternative asset manager; to capitalize on opportunities in new and interesting investment strategies…
Added 12 mins ago
CN
Business Planner
Canadian Nuclear Laboratories LTD
Chalk River, ON
- Full-time
Added 12 mins ago
D
Delivery coordinator, Project management
Desjardins
Levis, QC
- Full-time
As a project delivery manager, you help direct material, time, IT and human resources on cross-sector projects to meet objectives on time and on budget. You analyze project feasibility and…
Added 12 mins ago
F
Manager, PMO - Delivery Governance & Portfolio Strategy
FISPAN
Vancouver, BC
- Full-time
FISPAN is seeking a Manager, PMO to lead our Project Management Office through its next phase of growth. This is a leadership role responsible for building a PMO operating model that scales…
Added 12 mins ago
IC
Bakery Clerk
Italian Centre Shop
AB · Edmonton, AB
- Full-time
Communicate customer requests to their Bakery Clerk Supervisor and/or Dept. Manager
Added 12 mins ago
C
Consultant, Global Security Operations
CIBC
Toronto, ON
- Full-time
Global Security Operations - Under the supervision of the Sr. Manager, Global Security Operations the Consultant is responsible for supporting physical security related activities,…
Added 12 mins ago
BC
Program Supervisor
Ballad Consulting Group
Edmonton, AB
- Full-time
Prepare and submit required program reports to the Contract Manager.
Added 12 mins ago
C
Phones and Cashier Support
CHANEL
Toronto, ON · HOLT RENF. TORONTO YORKD FA
- Full-time
Added 12 mins ago
Business Development Manager, Lead Canada
Algo Communication Products Ltd.
Toronto, ON
…Canadian Sales team. We are seeking a Lead, Business Development Manager, Canada to build and lead it. Reporting directly to VP, Global Sales, you will own Algo's Canadian sales strategy…
Added 12 mins ago
RE
Parts Technician- Bobcat of the Peace
Rentco Equipment Ltd.
Grande Prairie, AB
- $30.15 to $40.2 CAD / hour
- Full-time
Reporting stock levels to Service Manager or Branch Manager, following up on shortages and reporting shortages to Manager
Added 12 mins ago
B
Manager Market Risk Modeling and Governance
BMO
Toronto, ON · YNG
- Full-time
Added 12 mins ago
MM
Client Success Manager - Digital & Performance Marketing
Measure Marketing Results Inc.
Oakville, ON
- Full-time
We are hiring a Growth & Customer Success Manager to join our in-office team in Oakville, ON. This is not a passive account management role. This is for someone who wants to own…
Added 12 mins ago
B
Customer Service Representative
BMO
Joliette, QC
- Part-time

BlueCat

Customer Success Manager

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: 2 to 4 years of experience in Customer Success, Account Management, Technical Support, or a similar customer-facing role in B2B SaaS.
Posting language: English
Posted: Oct 13, 2026

Original job description

We're BlueCat - a Great Place to Work for good reason. Our team solves critical network challenges for some of the world's largest organizations. In simple terms, we manage the systems that keep networks running smoothly, securely, and reliably - the backbone infrastructure that powers digital transformation for enterprises globally. Our Intelligent Network Operations platform delivers and enables AI-driven agentic ops at scale, automating and simplifying how companies manage, secure, and optimize their networks.

But what makes us different is how we work: we believe great work happens in an environment where you're trusted, heard, and supported. With teams globally, we're building a workplace culture that values collaboration and integrity as much as innovation. If you're looking to advance your career with a company that invests in its people, this is it.

As a Customer Success Manager, you serve a shared portfolio of customers alongside your teammates rather than owning a named list of your own. Any customer in the pool may be yours on any given day, and your job is to make that experience feel seamless to them.

This is a different craft from named account management. You work from a prioritized queue driven by health signals, product usage, support activity, and renewal proximity. You load context quickly, diagnose accurately, deliver value in a compressed number of touchpoints, and leave the account better documented than you found it so the next teammate can pick up exactly where you left off.

You are equally comfortable walking a network operations lead through a product capability and explaining business impact to a director. You thrive on variety and volume, and you take pride in doing high-quality work at pace.

Key Responsibilities

Shared Portfolio Coverage & Customer Engagement

Serve customers across a shared portfolio, working from a prioritized queue rather than a fixed account list.
Deliver proactive lifecycle touchpoints, including onboarding confirmation, adoption checkpoints, and structured pre-renewal reviews.
Respond to inbound customer needs within team coverage standards and see them through to resolution.
Build credibility quickly with new stakeholders, often without the benefit of an established relationship.
Be the voice of the customer internally, using the breadth of the pool to spot patterns a single account view would miss.

Product & Technical Enablement

Guide customers on best practices, implementation planning, and usage optimization.
Deliver product demonstrations to drive adoption and unlock new use cases.
Collaborate with Support and Product teams to troubleshoot and resolve issues.
Translate technical capability into business outcomes the customer cares about.

Value Realization at Scale

Execute standardized success plays consistently and well, adapting the message rather than rebuilding the motion.
Confirm that every customer you touch has clear, documented outcomes they are working toward.
Connect product adoption to tangible business results in every customer conversation.
Contribute improvements to the plays themselves based on what you see working in the field.

Retention, Risk & Renewal Readiness

Detect churn risk early through health signals, usage decline, support friction, and stakeholder change.
Run structured pre-renewal reviews and prepare a clear readiness picture for each upcoming renewal.
Hand off renewals to the Renewals CSM with complete context, including value delivered, open risks, stakeholder map, and expansion signals.
Identify cross-sell and up-sell opportunities and route them to Sales with the supporting evidence.

Operational Excellence

Maintain rigorous documentation so account context lives in the system rather than in individual memory. This is the foundation of the pooled model.
Keep data accurate and current in internal systems, including Totango and Salesforce.
Manage many concurrent customer conversations without letting commitments slip.
Contribute to team KPIs, including coverage, response time, adoption, health score, and retention.

What You Bring

2 to 4 years of experience in Customer Success, Account Management, Technical Support, or a similar customer-facing role in B2B SaaS.
A balance of technical aptitude and business acumen. You can speak both languages. Exposure to networking, DNS, DHCP, IPAM, or infrastructure is an asset.
Comfort serving many customers at once and prioritizing by signal rather than by relationship history.
Excellent written communication. A significant share of pooled engagement happens asynchronously, and your writing carries the relationship.
Strong documentation habits and genuine discipline about leaving a clean trail for teammates.
Experience delivering demos and running structured customer conversations.
Familiarity with CS and CRM tooling, such as Totango or Salesforce.
A proactive mindset: driven, accountable, coachable, and naturally customer-obsessed.

This position offers a base salary range of $84,000 - $105,000 CAD per year plus participation in a discretionary bonus plan. Final compensation will be based on skills, experience, and qualifications. The role is for an existing vacancy.

\n\n

If you share our enthusiasm for the future of our company and are eager to contribute to our vibrant workplace, we look forward to receiving your application! Our comprehensive benefits encompass your health, financial well-being, and overall wellness, and we are committed to providing an exceptional work environment, enriching employee programs, and fostering a remarkable company culture. At our core, we champion values such as transparency, curiosity, respect, and above all, the pursuit of enjoyment.

In addition, we offer a range of appealing perks, including:

A Professional Development Budget

Dedicated Wellness Days and Wellness Week

A Lifestyle Spending Account

An Employee Recognition Program

Join us in shaping the future of our organization, where your talent and dedication can truly thrive. We invite you to apply and become a valuable member of our team!

BlueCat is an Equal Opportunity Employer that is committed to inclusion and diversity. We also take affirmative action to offer employment and advancement opportunities to all applicants, including minorities, women, protected veterans, and individuals with disabilities. BlueCat will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants.

Apply About employer

More about this job

Responsibilities

Manage a shared portfolio of customers by responding to prioritized queues based on health signals and product usage. Deliver proactive lifecycle touchpoints, provide technical enablement, and ensure value realization while maintaining rigorous documentation.

Requirements

Requires 2 to 4 years of experience in Customer Success, Account Management, or Technical Support within a B2B SaaS environment. Candidates must possess a balance of technical aptitude, strong documentation habits, and familiarity with CRM tools like Salesforce or Totango.

Skills

Customer Success
Account Management
Technical Support
B2B SaaS
Networking
DNS
DHCP
IPAM
Infrastructure
Documentation
Product Demonstrations
CRM
Totango
Salesforce
Data Analysis
Communication

Benefits

Professional Development Budget
Wellness Days
Wellness Week
Lifestyle Spending Account
Employee Recognition Program

Visa sponsorship

Not detected in the job text

Keywords

Customer Success Manager
B2B SaaS
Network Operations
DNS
DHCP
IPAM
Infrastructure
Totango
Salesforce
Churn Risk
Lifecycle Management
Product Adoption
Technical Enablement
Business Acumen
Documentation
Customer Engagement
Cross-sell
Up-sell
KPIs
Digital Transformation
AI-driven Ops
Network Security
Customer Retention
Stakeholder Management

Report this job