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Added 11 mins ago
HP
Manager, Customer Success
Hammond Power Solutions
Guelph, ON
- Full-time
Reporting to the Chief Commercial Officer, the Manager, Customer Success – North America will build and lead a proactive customer success organization that makes it easy for customers to…
Added 11 mins ago
Head of MyG Core Workflows
Geotab
Oakville, ON
The Head of MyG Core Workflows owns the MyGeotab workflows every customer depends on and is accountable for their usability, reliability, and evolution, both as customer-facing product and…
Added 11 mins ago
PG
Production Support Analyst
Paymentus Group Inc
Richmond Hill, ON
- Full-time
The primary role of a Production Support Analyst is to provide Tier 2 technical support for the Paymentus application. This role requires conducting data-driven investigations utilizing…
Added 11 mins ago
Senior Account Manager, ISV Canada
Amazon
Vancouver, BC
…responsibilities will include driving AWS revenue, adoption, and service penetration in strategic accounts. The ideal candidate will possess both a sales and technical background that…
Added 11 mins ago
CO
Service Technician
Culligan of Canada
Brampton, ON
- $22 to $25 CAD / hour
- Full-time
Culligan offers a full line of water treatment products for every problem. We provide the dependable service and technical expertise that has made Culligan the water solution choice for…
Added 11 mins ago
IS
Analyst, Managed Services
IT Solutions Consulting LLC
Waterloo, ON
- Full-time
…clients and handling inbound and escalated inquiries on the Service Desk. The ideal candidate is a dedicated, relentless problem solver who applies logic and an instinctive approach to…
Added 24 mins ago
T
Warehouse Manager
Tramontina
Oakville, ON
- Full-time
…understanding of how DC operations impact the broader business and customer satisfaction. Additionally, this role provides direct supervisory leadership, guidance, and training to a staff…
Added 24 mins ago
LE
Customer Care Representative (Contract)
L'Occitane en Provence
Toronto, ON
- Contract
The Customer Care Representative will act as a brand ambassador by assisting and resolving customer inquiries across various contact channels i.e. phone, email, chat, and social media. This…
Added 24 mins ago
SI
Azure Cloud Architect
STACK IT Recruitment
Hamilton, ON · Greater Hamilton (Burlington) Metropolitan Area
- Full-time
…packaged goods manufacturers. Its products currently run on customer servers; this role designs and builds the company's first cloud-hosted offering from the ground up, from collecting…
Added 24 mins ago
DP
Queue Master
Dorman Products
Mississauga, ON
- Full-time
…process flow operations of materials and production to support of Customer demands for all assortments. The Queue Master will ensure that certain key Customer order fill rates are managed…
Added 24 mins ago
AE
Distribution System Planning Engineer
ATCO Electric
AB · Edmonton, AB
- Full-time
Identify innovative ways to meet and exceed customer experience expectations, improve service delivery and reduce costs.
Added 24 mins ago
R&
Risk Analyst II
Robertson & Company Ltd.
Toronto, ON
- Contract
Prioritize and manage own workload to meet service level requirements for service and productivity
Added 24 mins ago
PL
Service Manager
Pickard Lane Automotive Group Inc.
Bolton, ON
- Full-time
…and regularly updated inventory. With a focus on exceptional customer service, Pickard Lane aims to build long-term relationships through transparent and reliable automotive solutions. Team…
Added 24 mins ago
IP
Business Development Representative
Imperial Pest Control
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Conduct site visits with technical support where needed to understand customer requirements and develop suitable service proposals.
Added 24 mins ago
EE
Drywall Technician, Empire Envelope
Empire Envelope
AB · Edmonton, AB
- Full-time
Stay current and proficient in technical skills.
Added 24 mins ago
S
Financial Advisor - Chelmsford, ON
Scotiabank
Sudbury, ON · Chelmsford, ON
- Full-time
Our Advisors are customer-centric and able to connect with people in a relatable way. As an essential member of the Canadian Banking Branch network, our focus is to provide exceptional…
Added 24 mins ago
S
Legal Manager
Sidetrade
Canada
- Full-time
We're proud of our 38 nationalities and these diverse perspectives drive our innovation, one team culture and a customer-first mindset. Sidetrade is positioned as a Gartner® Magic Quadrant™…
Added 24 mins ago
DI
Sales Manager - Concrete Division
Drake International
Shelburne, ON
- $90,000 to $110,000 CAD / year
- Full-time
Are you a results-driven sales professional who enjoys building strong customer relationships and driving business growth? Do you thrive in a customer-facing role where you can combine…
Added 24 mins ago
MH
Senior Information Technology Manager
Mosaic Homes
Vancouver, BC
- Full-time
You are customer service oriented and solutions driven. You have demonstrated experience realizing operational excellence, transformation, or modernization. You explain even the most…
Added 24 mins ago
P
Junior Solutions Engineer
Pontosense
Toronto, ON
- Full-time
You are the technical bridge between our biggest customers and the product they rely on.
Added 27 mins ago
SS
Licensed Administrator - In Office - Burlington, Ontario, Canada
SCM Services d’assurances
Burlington, ON
- Full-time
Provide high level of customer service to clients and the insured
Added 27 mins ago
JUNIOR ASSISTANT MANAGER
Boutique La Vie En Rose
Montreal, QC
Keep the store running smoothly and ensure your team provides outstanding customer service;
Added 27 mins ago
IT Application Analyst
Canada Cartage Group of Companies
Mississauga, ON
Assist other internal teams such as the Service Desk, Infrastructure Team or EDI Team with troubleshooting and technical support of related issues.
Added 27 mins ago
End User Support Technician
Dhilmar Eleonore Inc
Rouyn-Noranda, QC
The Level 1 End User Support Technician serves as the first point of contact for technical support requests from Dhilmar Éléonore employees. The technician responds to incidents and service…
Added 27 mins ago
ASSISTANT MANAGER
Boutique La Vie En Rose
Pointe-Claire, QC
…runs smoothly and that your team provides the best possible customer service. When you’re working as acting manager, your tasks will include meeting overall goals, maintaining our corporate…

BlueCat

Customer Success Manager

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: 2 to 4 years of experience in Customer Success, Account Management, Technical Support, or a similar customer-facing role in B2B SaaS.
Posting language: English
Posted: Oct 13, 2026

Original job description

We're BlueCat - a Great Place to Work for good reason. Our team solves critical network challenges for some of the world's largest organizations. In simple terms, we manage the systems that keep networks running smoothly, securely, and reliably - the backbone infrastructure that powers digital transformation for enterprises globally. Our Intelligent Network Operations platform delivers and enables AI-driven agentic ops at scale, automating and simplifying how companies manage, secure, and optimize their networks.

But what makes us different is how we work: we believe great work happens in an environment where you're trusted, heard, and supported. With teams globally, we're building a workplace culture that values collaboration and integrity as much as innovation. If you're looking to advance your career with a company that invests in its people, this is it.

As a Customer Success Manager, you serve a shared portfolio of customers alongside your teammates rather than owning a named list of your own. Any customer in the pool may be yours on any given day, and your job is to make that experience feel seamless to them.

This is a different craft from named account management. You work from a prioritized queue driven by health signals, product usage, support activity, and renewal proximity. You load context quickly, diagnose accurately, deliver value in a compressed number of touchpoints, and leave the account better documented than you found it so the next teammate can pick up exactly where you left off.

You are equally comfortable walking a network operations lead through a product capability and explaining business impact to a director. You thrive on variety and volume, and you take pride in doing high-quality work at pace.

Key Responsibilities

Shared Portfolio Coverage & Customer Engagement

Serve customers across a shared portfolio, working from a prioritized queue rather than a fixed account list.
Deliver proactive lifecycle touchpoints, including onboarding confirmation, adoption checkpoints, and structured pre-renewal reviews.
Respond to inbound customer needs within team coverage standards and see them through to resolution.
Build credibility quickly with new stakeholders, often without the benefit of an established relationship.
Be the voice of the customer internally, using the breadth of the pool to spot patterns a single account view would miss.

Product & Technical Enablement

Guide customers on best practices, implementation planning, and usage optimization.
Deliver product demonstrations to drive adoption and unlock new use cases.
Collaborate with Support and Product teams to troubleshoot and resolve issues.
Translate technical capability into business outcomes the customer cares about.

Value Realization at Scale

Execute standardized success plays consistently and well, adapting the message rather than rebuilding the motion.
Confirm that every customer you touch has clear, documented outcomes they are working toward.
Connect product adoption to tangible business results in every customer conversation.
Contribute improvements to the plays themselves based on what you see working in the field.

Retention, Risk & Renewal Readiness

Detect churn risk early through health signals, usage decline, support friction, and stakeholder change.
Run structured pre-renewal reviews and prepare a clear readiness picture for each upcoming renewal.
Hand off renewals to the Renewals CSM with complete context, including value delivered, open risks, stakeholder map, and expansion signals.
Identify cross-sell and up-sell opportunities and route them to Sales with the supporting evidence.

Operational Excellence

Maintain rigorous documentation so account context lives in the system rather than in individual memory. This is the foundation of the pooled model.
Keep data accurate and current in internal systems, including Totango and Salesforce.
Manage many concurrent customer conversations without letting commitments slip.
Contribute to team KPIs, including coverage, response time, adoption, health score, and retention.

What You Bring

2 to 4 years of experience in Customer Success, Account Management, Technical Support, or a similar customer-facing role in B2B SaaS.
A balance of technical aptitude and business acumen. You can speak both languages. Exposure to networking, DNS, DHCP, IPAM, or infrastructure is an asset.
Comfort serving many customers at once and prioritizing by signal rather than by relationship history.
Excellent written communication. A significant share of pooled engagement happens asynchronously, and your writing carries the relationship.
Strong documentation habits and genuine discipline about leaving a clean trail for teammates.
Experience delivering demos and running structured customer conversations.
Familiarity with CS and CRM tooling, such as Totango or Salesforce.
A proactive mindset: driven, accountable, coachable, and naturally customer-obsessed.

This position offers a base salary range of $84,000 - $105,000 CAD per year plus participation in a discretionary bonus plan. Final compensation will be based on skills, experience, and qualifications. The role is for an existing vacancy.

\n\n

If you share our enthusiasm for the future of our company and are eager to contribute to our vibrant workplace, we look forward to receiving your application! Our comprehensive benefits encompass your health, financial well-being, and overall wellness, and we are committed to providing an exceptional work environment, enriching employee programs, and fostering a remarkable company culture. At our core, we champion values such as transparency, curiosity, respect, and above all, the pursuit of enjoyment.

In addition, we offer a range of appealing perks, including:

A Professional Development Budget

Dedicated Wellness Days and Wellness Week

A Lifestyle Spending Account

An Employee Recognition Program

Join us in shaping the future of our organization, where your talent and dedication can truly thrive. We invite you to apply and become a valuable member of our team!

BlueCat is an Equal Opportunity Employer that is committed to inclusion and diversity. We also take affirmative action to offer employment and advancement opportunities to all applicants, including minorities, women, protected veterans, and individuals with disabilities. BlueCat will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants.

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More about this job

Responsibilities

Manage a shared portfolio of customers by responding to prioritized queues based on health signals and product usage. Deliver proactive lifecycle touchpoints, provide technical enablement, and ensure value realization while maintaining rigorous documentation.

Requirements

Requires 2 to 4 years of experience in Customer Success, Account Management, or Technical Support within a B2B SaaS environment. Candidates must possess a balance of technical aptitude, strong documentation habits, and familiarity with CRM tools like Salesforce or Totango.

Skills

Customer Success
Account Management
Technical Support
B2B SaaS
Networking
DNS
DHCP
IPAM
Infrastructure
Documentation
Product Demonstrations
CRM
Totango
Salesforce
Data Analysis
Communication

Benefits

Professional Development Budget
Wellness Days
Wellness Week
Lifestyle Spending Account
Employee Recognition Program

Visa sponsorship

Not detected in the job text

Keywords

Customer Success Manager
B2B SaaS
Network Operations
DNS
DHCP
IPAM
Infrastructure
Totango
Salesforce
Churn Risk
Lifecycle Management
Product Adoption
Technical Enablement
Business Acumen
Documentation
Customer Engagement
Cross-sell
Up-sell
KPIs
Digital Transformation
AI-driven Ops
Network Security
Customer Retention
Stakeholder Management

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