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Added 8 mins ago
VH
Senior Product Manager
Vireo Health
Remote, Canada
- Full-time
- Remote
We're looking for people who thrive on solving hard problems, take ownership, challenge the status quo, and move quickly from ideas to results. If you want to build products that have a…
Added 23 mins ago
AA
Spécialiste des Systèmes d'Atterrissage / Landing Systems Specialist
Airbus Aircraft
Montreal, QC
- Full-time
Added 39 mins ago
C
Stationary Engineer
CGT
Cambridge, ON
- $45 to $48 CAD / hour
- Full-time
Strong analytical and problem-solving skills.
Added 39 mins ago
L
Technical Sales Manager - Southeast Asia
Lallemand
Rivière-à-Pierre, QC · Rivière-à-à-Pierre, QC
- Full-time
o Strong analytical, troubleshooting, and problem-solving skills.
Added 39 mins ago
D
Senior Forward Deployed Engineer
Didero
Toronto, ON
- Full-time
…workflow automations using the best technical approach for the problem. While our core platform is built with Django, we care more about solving customer problems than using any single…
Added 39 mins ago
J
Category Lead, Capital Equipment (CAPEX)
Jobgether
Canada
- $140,700 to $173,100 CAD / year
- Full-time
Strong analytical, communication, project management, negotiation, and problem-solving skills.
Added 39 mins ago
IA
AI FinOps Product Owner
IT Accel, Inc.
Toronto, ON
- Full-time
5+ years of experience in Business Intelligence, Data Analytics, Financial Analysis, Technology Reporting, FinOps, or a related discipline.
Added 39 mins ago
Lead, Geospatial Platform Operations
City of Edmonton
AB
Strong analytical and problem-solving skills to identify, troubleshoot, and resolve technical issues and challenges in application development and deployment
Added 39 mins ago
S
Engineering Manager
SYSTRA
Toronto, ON
- Full-time
· Oversee design risk management, issues resolution, problem solving activities.
Added 53 mins ago
Energy Specialist
MCW Group of Companies
Toronto, ON
Analytical and problem-solving skills, with ability to provide sound and reliable judgment in business solutions
Added 1 hour ago
TA
Automotive Finance Manager
Trotman Auto Group
Comox, BC
- Full-time
A methodical, solutions-focused approach to problem-solving
Added 1 hour ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
The Finance Director serves as a strategic business partner to the Leadership Team in support of Husky’s Global Service Business and Customer Success Management strategy. This role provides…
Added 1 hour ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
Perform detailed Price / Volume / Mix / Cost (PVM) analysis with clear business storytelling
Added 1 hour ago
O
Lead Financial Analyst, FP&A
OpenText
Mississauga, ON
- Full-time
…timely, and actionable financial support to OpenText's digital business. This is an individual contributor role, where you will leverage your expertise in financial modeling, analysis, and…
Added 1 hour ago
Civil Engineer
Rogers Communications
Vancouver, BC
We are excited to help build a great digital future for Canadians, and we are looking for creative thinkers, problem solvers, and motivated individuals to help us deliver on our…
Added 1 hour ago
Manager, Finance
Rogers Communications
Toronto, ON
Excellent problem solving skills and attention to detail – this involves the ability to work quickly and accurately under the pressure of deadlines and changing priorities
Added 1 hour ago
KG
Senior Structural Engineer
KGS Group
Vancouver, BC
- Full-time
Highly proactive with exceptional problem solving/analytical skills
Added 2 hours ago
A
Quality Assurance Analyst (18-month temp)
ATB
Calgary, AB · Edmonton, AB
- Full-time
Excellent interpersonal, communication, problem solving skills
Added 2 hours ago
J
e-Emphasys ERP Techno-Functional Expert
Jobgether
Canada
- $105,000 to $125,000 CAD / year
- Contract
…chain, and operational functions. Acting as a bridge between business stakeholders and global technical teams, you will translate business needs into effective ERP configurations and…
Added 2 hours ago
J
Senior Quality Assurance Specialist - Consultant
Jobgether
Canada
- Full-time
Strong problem-solving skills, with the ability to identify practical solutions to regulatory compliance and operational challenges.
Added 2 hours ago
D
GTM Engineer
Didero
Toronto, ON
- Full-time
…systems that power our go-to-market growth. Combining technical problem-solving, data, automation, and creative outbound strategies, you'll develop smarter ways to identify, engage, and…
Added 2 hours ago
O
Lead, FP&A Manager
OpenText
Mississauga, ON
- Full-time
Data & Financial Analysis: Integrate data from ERP, HR, and other reporting systems to develop financial models, analyze performance, identify key business drivers, and provide actionable…
Added 2 hours ago
O
Sr. FP&A Manager
OpenText
Mississauga, ON
- Full-time
Data & Financial Analysis: Integrate data from ERP, HR, and other reporting systems to develop financial models, analyze performance, identify key business drivers, and provide actionable…
Added 2 hours ago
TH
Analyste r°approvisionnement
The Home Depot Canada
Toronto, ON
- Full-time
Strong customer focus with business acumen, problem solving skills and results orientated
Added 2 hours ago
TH
Replenishment Analyst
The Home Depot Canada
Toronto, ON
- Full-time
Strong customer focus with business acumen, problem solving skills and results orientated

BMO Insurance

Bilingual BMO Insurance Service Centre Analyst

Toronto, ON, Canada

$40,500.00 - $80,000.00 · Full-time

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Job details

Pay: $40,500.00 - $80,000.00
Job type: Full-time
Apply by: Dec 5, 2026
Experience: 2-3 years of experience in insurance, financial services, or customer operations.
Posting language: English
Posted: Nov 5, 2026

Original job description

#bmoinsurance

The Bilingual BMO Insurance Service Center (BISC) Analyst will play a key role in supporting the bank's purpose of "Boldly Grow the Good in Business and Life.” As an integral member of the BMO Retail Insurance Operations Team, the BISC Analyst is responsible for handling customer inquiries, supporting internal partners, processing complex insurance transactions, and investigating complaints related to insurance products and services. This role also helps drive customer retention through proactive outreach and by delivering customer-first solutions.

Key Responsibilities

Operations:

Handle complex insurance inquiries and process non-routine transaction accurately.
Investigate escalated complaints and provide resolution recommendations to management.
Analyze reports to support compliance and identify process improvements.
Collaborate with internal teams and insurance partners to meet service goals.
Prioritize tasks to meet Standard level agreement (SLA), escalate issues as needed.
Support training, process updates, and operational improvements.
Ensure adherence to policies, procedures, and regulatory requirements.

Customer Interactions & Retention:

Deliver professional, empathetic service across phone, email, and written channels.
Engage with customers to understand insurance needs and offer tailored solutions, using a consultative, client - first approach.
Conduct proactive outreach to educate customer on insurance benefits.
Provide product guidance to support branch teams and retention goals.
Log and track all interactions for reporting and insights.
Resolve complaints with customer first approach to ensure satisfaction.

Qualifications:

2-3 years of experience in insurance, financial services, or customer operations.
In-depth knowledge of Creditor Insurance Products.
Strong analytical, problem-solving and communication skills.
Bilingual (English/French) required.
Confidence in handling sensitive matters independently and professionally.
Experience in customer retention, complaint resolution is an asset.
Tech-savvy with comfort using CRM platforms, digital tools, and virtual client engagement methods.
Growth mindset with a genuine passion for continuous learning and career advancement.

Why Work at BMO:

Be part of a purpose-driven organization focused on helping customers and communities.
Work in a supportive and inclusive team environment that values teamwork and personal growth.
Access career development, training, and advancement opportunities.
Make a meaningful impact through customer-focused problem solving.
Contribute to an organization that values innovation, integrity and continuous improvement.

Salary:

$40,500.00 - $80,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

Handle complex insurance inquiries and transactions, investigate escalated complaints, and support compliance, service goals, and operational improvements. Provide empathetic customer service, conduct proactive outreach, offer insurance guidance, and support customer retention.

Requirements

Requires 2–3 years of experience in insurance, financial services, or customer operations, in-depth knowledge of creditor insurance products, and bilingual English-French proficiency. Candidates should have strong analytical, problem-solving, and communication skills, be comfortable handling sensitive matters independently, and be proficient with CRM and digital tools.

Skills

Insurance Operations
Creditor Insurance Products
Customer Service
Customer Retention
Complaint Resolution
Analytical Skills
Problem-Solving
Communication
Bilingual English-French
Complex Transaction Processing
Regulatory Compliance
CRM Platforms
Digital Tools
Virtual Client Engagement
Proactive Customer Outreach
Process Improvement

Benefits

Health Insurance
Tuition Reimbursement
Accident Insurance
Life Insurance
Retirement Savings Plans
Career Development
Training
Advancement Opportunities

Visa sponsorship

Not detected in the job text

Keywords

BMO Insurance Service Centre
Retail Insurance Operations
Creditor Insurance Products
Insurance Inquiries
Insurance Transactions
Complaint Investigation
Complaint Resolution
Customer Retention
Customer Outreach
Customer-First Service
English-French Bilingualism
Financial Services
Customer Operations
Regulatory Requirements
Compliance
Service Level Agreements
CRM Platforms
Digital Tools
Virtual Client Engagement
Operational Improvements
Process Updates
Report Analysis
Insurance Product Guidance

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