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Added 1 hour ago
WA
Assistant Controller
Williams Alton
BC · British Columbia, Canada
- Full-time
Leverage advanced Excel and data analytics to improve financial reporting and operational insights.
Added 1 hour ago
BC
Marketing Specialist
BIOAGRINEC CONSULTING & RECRUTEMENT
Canada
- Full-time
…initiatives that drive brand awareness, customer engagement, and business growth. This role is responsible for managing campaigns, analyzing market trends, and supporting strategic…
Added 1 hour ago
V
Spécialiste principal(e), planification et inventaire bilingue/ Bilingual Senior Planning & Inventory Specialist
Visique
Montreal, QC
- Full-time
Added 1 hour ago
C
.NET Cloud Native API Developer (Banking/ Financial Services)
CGI
Vancouver, BC
- Full-time
…innovative solutions that enhance customer experiences and drive business growth. As we expand our technology team within the retail banking space, we are seeking a talented .NET API…
Added 1 hour ago
SC
Operations Analyst - Entry to Mid Level
Sustainability consulting
Canada
- Full-time
We are seeking a detail-oriented and analytical Operations Analyst to support business operations through data analysis, process improvement, and performance monitoring. This role is…
Added 1 hour ago
BC
Junior Data Analys
BIOAGRINEC CONSULTING & RECRUTEMENT
Canada
- Full-time
We are seeking a detail-oriented and analytical Junior Data Analyst to support data collection, reporting, and business intelligence initiatives. This role is ideal for recent graduates or…
Added 4 hours ago
HB
Operations Analyst - Entry to Mid Level
Hi-Tech Business Hub
Canada
- Full-time
We are seeking a detail-oriented and analytical Operations Analyst to support business operations through data analysis, process improvement, and performance monitoring. This role is…
Added 4 hours ago
BC
Junior Data Analys
BIOAGRINEC CONSULTING & RECRUTEMENT
Canada
- Full-time
We are seeking a detail-oriented and analytical Junior Data Analyst to support data collection, reporting, and business intelligence initiatives. This role is ideal for recent graduates or…
Added 4 hours ago
E
Bilingual - Sr Talent Acquisition Specialist (French + English)
Epiroc
Mississauga, ON
- $95,912 to $126,870 CAD / year
- Full-time
We succeed in our core business because we are passionate innovators with courage to change. With collaboration and mutual confidence, teams and individuals trust and support each other’s…
Added 5 hours ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
This role sits at the heart of the business, providing forward-looking insights, challenging assumptions, and driving performance across the business. You will play a critical role in…
Added 5 hours ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
Present clear financial results and business insights to senior leadership
Added 5 hours ago
K
Senior Lead, Customer Technology Advisor
Kyndryl
Toronto, ON
- Full-time
Think strategically: Identify the intricate business and technical requirements of our customers, leveraging our vast capabilities to generate winning cross-practice solutions.
Added 6 hours ago
MD
Dynamics 365/ Power Platform Developer - ITS4
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
…modernize legacy systems, performs complex troubleshooting, manages data migrations, and ensures all applications meets enterprise architecture, security, accessibility, and performance…
Added 6 hours ago
M
Cloud Solution Architect - AI Apps
Microsoft
Vancouver, BC
- Full-time
…Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our…
Added 7 hours ago
LC
Software Development Manager
Lightspeed Commerce, Inc.
Remote, Canada
- Full-time
- Remote
…right leader partners with Product Management to translate business goals and stakeholder insights into clear team roadmaps - and holds the team accountable for delivering results. You will…
Added 8 hours ago
SM
RQ11676 – Software Developer – ETL – Intermediate
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking an experienced Intermediate Software Developer – ETL (Power BI Developer) with strong expertise in Microsoft Power BI, DAX, Power Query (M), SQL, data modelling, and…
Added 8 hours ago
BG
Senior Cost Consultant (Estimator/Quantity Surveyor)
BTY Group
Toronto, ON
- $80,000 to $120,000 CAD / year
- Full-time
…institutional, and infrastructure projects. We provide clear, data-driven insights at every design stage, advising on constructability, escalation, contingency, cash flow, and life-cycle…
Added 10 hours ago
A
Interaction/Visual Designer - Advanced [AQ-25680]
Aquent
Montreal, QC
- $50 to $53 CAD / hour
- Contract
Leverage powerful visualizations and interactions to facilitate analytic thinking, especially when working with large and complex data sets.
Added 11 hours ago
KD
Programme LEAP hiver 2027, Stagiaire - Finances commerciales | Winter 2027 LEAP Intern - Commercial Finance
Keurig Dr Pepper Canada
Montreal, QC
- Full-time
The Commercial Finance Intern will focus on designing and developing an automated Customer Business Review solution leveraging Power BI that consolidates key financial and commercial…
Added 11 hours ago
VR
Advisor, Financial Advisory Services
VIA Rail Canada
Montreal, QC
- Full-time
Reporting to the Senior Advisor, Financial Advisory Services, the incumbent acts as a financial business partner to the assigned business sectors. They contribute to financial planning,…
Added 11 hours ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
This role sits at the heart of the business, providing forward-looking insights, challenging assumptions, and driving performance across the business. You will play a critical role in…
Added 11 hours ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
Present clear financial results and business insights to senior leadership
Added 11 hours ago
O
Data Valorization Expert
OSEDEA
Montreal, QC
- Full-time
Excellent analytical and critical thinking skills, with the ability to turn complex data into clear, actionable insights.
Added 13 hours ago
MM
Talent & Rewards Consulting Analyst
Marsh McLennan
Toronto, ON
- Full-time
Marsh People and Investments’ Workforce and Rewards business segment helps our clients around the world engage their talent to drive business performance. Workforce and Rewards consultants…
Added 13 hours ago
K
Consultant, Financial Services-Insurance & Wealth & Asset Management
KPMG
ON · Toronto, Ontario
- Full-time
Analyze complex business problems and translate insights into practical recommendations.

BMO Insurance

Bilingual BMO Insurance Service Centre Analyst

Toronto, ON, Canada

$40,500.00 - $80,000.00 · Full-time

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Job details

Pay: $40,500.00 - $80,000.00
Job type: Full-time
Apply by: Dec 5, 2026
Experience: 2-3 years of experience in insurance, financial services, or customer operations.
Posting language: English
Posted: Nov 5, 2026

Original job description

#bmoinsurance

The Bilingual BMO Insurance Service Center (BISC) Analyst will play a key role in supporting the bank's purpose of "Boldly Grow the Good in Business and Life.” As an integral member of the BMO Retail Insurance Operations Team, the BISC Analyst is responsible for handling customer inquiries, supporting internal partners, processing complex insurance transactions, and investigating complaints related to insurance products and services. This role also helps drive customer retention through proactive outreach and by delivering customer-first solutions.

Key Responsibilities

Operations:

Handle complex insurance inquiries and process non-routine transaction accurately.
Investigate escalated complaints and provide resolution recommendations to management.
Analyze reports to support compliance and identify process improvements.
Collaborate with internal teams and insurance partners to meet service goals.
Prioritize tasks to meet Standard level agreement (SLA), escalate issues as needed.
Support training, process updates, and operational improvements.
Ensure adherence to policies, procedures, and regulatory requirements.

Customer Interactions & Retention:

Deliver professional, empathetic service across phone, email, and written channels.
Engage with customers to understand insurance needs and offer tailored solutions, using a consultative, client - first approach.
Conduct proactive outreach to educate customer on insurance benefits.
Provide product guidance to support branch teams and retention goals.
Log and track all interactions for reporting and insights.
Resolve complaints with customer first approach to ensure satisfaction.

Qualifications:

2-3 years of experience in insurance, financial services, or customer operations.
In-depth knowledge of Creditor Insurance Products.
Strong analytical, problem-solving and communication skills.
Bilingual (English/French) required.
Confidence in handling sensitive matters independently and professionally.
Experience in customer retention, complaint resolution is an asset.
Tech-savvy with comfort using CRM platforms, digital tools, and virtual client engagement methods.
Growth mindset with a genuine passion for continuous learning and career advancement.

Why Work at BMO:

Be part of a purpose-driven organization focused on helping customers and communities.
Work in a supportive and inclusive team environment that values teamwork and personal growth.
Access career development, training, and advancement opportunities.
Make a meaningful impact through customer-focused problem solving.
Contribute to an organization that values innovation, integrity and continuous improvement.

Salary:

$40,500.00 - $80,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

Handle complex insurance inquiries and transactions, investigate escalated complaints, and support compliance, service goals, and operational improvements. Provide empathetic customer service, conduct proactive outreach, offer insurance guidance, and support customer retention.

Requirements

Requires 2–3 years of experience in insurance, financial services, or customer operations, in-depth knowledge of creditor insurance products, and bilingual English-French proficiency. Candidates should have strong analytical, problem-solving, and communication skills, be comfortable handling sensitive matters independently, and be proficient with CRM and digital tools.

Skills

Insurance Operations
Creditor Insurance Products
Customer Service
Customer Retention
Complaint Resolution
Analytical Skills
Problem-Solving
Communication
Bilingual English-French
Complex Transaction Processing
Regulatory Compliance
CRM Platforms
Digital Tools
Virtual Client Engagement
Proactive Customer Outreach
Process Improvement

Benefits

Health Insurance
Tuition Reimbursement
Accident Insurance
Life Insurance
Retirement Savings Plans
Career Development
Training
Advancement Opportunities

Visa sponsorship

Not detected in the job text

Keywords

BMO Insurance Service Centre
Retail Insurance Operations
Creditor Insurance Products
Insurance Inquiries
Insurance Transactions
Complaint Investigation
Complaint Resolution
Customer Retention
Customer Outreach
Customer-First Service
English-French Bilingualism
Financial Services
Customer Operations
Regulatory Requirements
Compliance
Service Level Agreements
CRM Platforms
Digital Tools
Virtual Client Engagement
Operational Improvements
Process Updates
Report Analysis
Insurance Product Guidance

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