Jobs in Canada

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Added 26 mins ago
CW
Supply Chain Manager
Colas Western Canada Inc.
St. Albert, AB
- Full-time
As the Supply Chain Manager, you will play a central role in developing and executing supply chain strategies that support Colas Western Canada's operational and financial objectives. You…
Added 26 mins ago
NS
General Manager – Virtual Hospital/FNC+ B8D
NHS Scotland
Saskatoon, SK
- Full-time
The Interface Division is seeking an innovative, enthusiastic and values driven General Manager, to work as part of the leadership team to drive transformation and integration across…
Added 26 mins ago
CO
Customer Service / Information Services Attendant
City of Markham
Markham, ON
- Full-time
…sustainability, innovative urban planning, and strong fiscal management. Serving a diverse and growing community of more than 370,000 residents, Markham combines rich heritage with a…
Added 41 mins ago
OT
Lead Product Manager (Bilingual/ Fax/ Telco)
Open Text Corporation
Ottawa, ON · Richmond Hill, ON
- Other
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will…
Added 56 mins ago
NV
Project Manager
Northern Vision Development LP
Whitehorse, YT
- Full-time
Hands-on contractor management: scopes of work, quotes and tenders, change orders, progress claims and deficiencies.
Added 56 mins ago
AH
Manager
Alberta Health Services
Lethbridge, AB
- Temporary
The Manager of Clinical Delivery and Operations, working in close partnership with their Director, is accountable for the delivery of high quality, accessible, sustainable, patient and…
Added 56 mins ago
AH
Site Manager
Alberta Health Services
Claresholm, AB
- Full-time
Reporting to the Director, Clinical Delivery & Operations, the Site Manager provides operational leadership for the Willow Creek Continuing Care Centre and is accountable for site…
Added 56 mins ago
AH
Manager
Alberta Health Services
Peace River, AB
- Full-time
The NW Corridor (NORTH) Community & Rural Allied Health Area Manager is a key leadership role within AHS operations and reports to the Executive Director, Allied Health & Volunteer…
Added 56 mins ago
AH
Manager
Alberta Health Services
Didsbury, AB
- Part-time
As the Manager CDO, you will provide leadership to an interdisciplinary team of healthcare professionals dedicated to delivering high‑quality care to Albertans. Your leadership, direction,…
Added 56 mins ago
AH
Administrative Support III
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Temporary
Reporting to the Manager, the Administrative Support III is responsible for performing a range of clerical duties to support the operations of the various diagnostic imaging areas at the…
Added 56 mins ago
GE
Bar Assistant - Stage Bar
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Valid Alberta ProServe certification required · Food Safety and WHMIS certification required or must be obtained within established organizational timelines
Added 56 mins ago
AH
Nurse Clinician - Emergency Department
Alberta Health Services
Calgary, AB · Greater Calgary Metropolitan Area
- Part-time
…families at the Peter Lougheed Centre. Reporting to the Unit Manager, as the Nurse Clinician – Emergency, you will work as an essential leader of the Peter Lougheed Centre Emergency…
Added 1 hour ago
AC
Manager, ease Cloud Accounting Services
ACCA Careers
Calgary, AB
- Full-time
Inspirational, innovative and entrepreneurial - this is how we describe our empowered teams. Combine your passion with purpose and join a culture that is thriving in the face of change.
Added 1 hour ago
Senior Product Manager
AutoTrader.ca
Toronto, ON
Comfortable with multi-level stakeholder management - displays proactive communication and project management skills that keep leadership, partners, and teams informed. Demonstrating stong…
Added 1 hour ago
H&
Assistant Store Manager - Market Mall
Hillberg & Berk
Calgary, AB
- Full-time
…driving sales, and enhancing operations, our Assistant Store Manager position, at our Market Mall location in Calgary may be the role for…
Added 3 hours ago
HM
Family Practitioner/General Practitioner
Health Match BC
Fernie, BC
- Internship
…alongside a seasoned clinic owner and a skillful, supportive office manager and staff that will lend their expertise in billing and panel management - creating the perfect environment for…
Added 3 hours ago
NA
General Manager – Virtual Hospital/FNC+ B8D
NHS Ayrshire & Arran
Saskatoon, SK
- Full-time
The Interface Division is seeking an innovative, enthusiastic and values driven General Manager, to work as part of the leadership team to drive transformation and integration across…
Added 4 hours ago
LC
System Technologist, Process Controls
Lactalis Canada
Belleville, ON
- Full-time
Institute and enforce a rigorous change management protocol for Process Control systems to the established plant policies and procedures. Lead the development of new applications or the…
Added 4 hours ago
FC
Sr Cust Service Rep/Station
FedEx Canada
Woodbridge, ON
- Full-time
Must have the ability to lift 70 lbs & manoeuvre any package weighing up to 150 lbs with appropriate equipment
Added 4 hours ago
CO
Temporary Technical Lead (Housing Accelerator Fund) Up to 18 Months
City of Saint John
Saint John, NB
- Temporary
…stakeholder engagement, testing, data migration, training, change management, and organizational readiness…
Added 4 hours ago
CO
Human Resources Generalist
City of Saint John
Saint John, NB
- Full-time
Respond to employee and manager inquiries regarding pay, benefits, and employment-related documentation.
Added 4 hours ago
BH
Clinical Scholar – General – Quality #596-26
Brightshores Health System
Owen Sound, ON
- Full-time
Reporting to the Manager of Nursing Practice and Education, the Clinical Scholar provides on-unit, “at the elbow” mentorship and clinical guidance to program participants, while completing…
Added 4 hours ago
SL
School Bus Driver – No Exp Needed – Training Provided!
Summit LLC
Timmins, ON · Temiskaming Shores, ON · Kirkland Lake, ON · Kapuskasing, ON · Hearst, ON · Haileybury, ON · New Liskeard, Ontario
- Part-time
Must have a clean Drivers Abstract · Must have at least 2 years of driving history
Added 4 hours ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
Title: Financial Manager - PLM (Product Line Mgmt)
Added 4 hours ago
HT
Payroll Manager, Americas
Husky Technologies
Bolton, ON
- Full-time
…passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a…

BMO Insurance

Bilingual BMO Insurance Service Centre Analyst

Toronto, ON, Canada

$40,500.00 - $80,000.00 · Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Pay: $40,500.00 - $80,000.00
Job type: Full-time
Apply by: Dec 5, 2026
Experience: 2-3 years of experience in insurance, financial services, or customer operations.
Posting language: English
Posted: Nov 5, 2026

Original job description

#bmoinsurance

The Bilingual BMO Insurance Service Center (BISC) Analyst will play a key role in supporting the bank's purpose of "Boldly Grow the Good in Business and Life.” As an integral member of the BMO Retail Insurance Operations Team, the BISC Analyst is responsible for handling customer inquiries, supporting internal partners, processing complex insurance transactions, and investigating complaints related to insurance products and services. This role also helps drive customer retention through proactive outreach and by delivering customer-first solutions.

Key Responsibilities

Operations:

Handle complex insurance inquiries and process non-routine transaction accurately.
Investigate escalated complaints and provide resolution recommendations to management.
Analyze reports to support compliance and identify process improvements.
Collaborate with internal teams and insurance partners to meet service goals.
Prioritize tasks to meet Standard level agreement (SLA), escalate issues as needed.
Support training, process updates, and operational improvements.
Ensure adherence to policies, procedures, and regulatory requirements.

Customer Interactions & Retention:

Deliver professional, empathetic service across phone, email, and written channels.
Engage with customers to understand insurance needs and offer tailored solutions, using a consultative, client - first approach.
Conduct proactive outreach to educate customer on insurance benefits.
Provide product guidance to support branch teams and retention goals.
Log and track all interactions for reporting and insights.
Resolve complaints with customer first approach to ensure satisfaction.

Qualifications:

2-3 years of experience in insurance, financial services, or customer operations.
In-depth knowledge of Creditor Insurance Products.
Strong analytical, problem-solving and communication skills.
Bilingual (English/French) required.
Confidence in handling sensitive matters independently and professionally.
Experience in customer retention, complaint resolution is an asset.
Tech-savvy with comfort using CRM platforms, digital tools, and virtual client engagement methods.
Growth mindset with a genuine passion for continuous learning and career advancement.

Why Work at BMO:

Be part of a purpose-driven organization focused on helping customers and communities.
Work in a supportive and inclusive team environment that values teamwork and personal growth.
Access career development, training, and advancement opportunities.
Make a meaningful impact through customer-focused problem solving.
Contribute to an organization that values innovation, integrity and continuous improvement.

Salary:

$40,500.00 - $80,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

Apply on LinkedIn About employer

More about this job

Responsibilities

Handle complex insurance inquiries and transactions, investigate escalated complaints, and support compliance, service goals, and operational improvements. Provide empathetic customer service, conduct proactive outreach, offer insurance guidance, and support customer retention.

Requirements

Requires 2–3 years of experience in insurance, financial services, or customer operations, in-depth knowledge of creditor insurance products, and bilingual English-French proficiency. Candidates should have strong analytical, problem-solving, and communication skills, be comfortable handling sensitive matters independently, and be proficient with CRM and digital tools.

Skills

Insurance Operations
Creditor Insurance Products
Customer Service
Customer Retention
Complaint Resolution
Analytical Skills
Problem-Solving
Communication
Bilingual English-French
Complex Transaction Processing
Regulatory Compliance
CRM Platforms
Digital Tools
Virtual Client Engagement
Proactive Customer Outreach
Process Improvement

Benefits

Health Insurance
Tuition Reimbursement
Accident Insurance
Life Insurance
Retirement Savings Plans
Career Development
Training
Advancement Opportunities

Visa sponsorship

Not detected in the job text

Keywords

BMO Insurance Service Centre
Retail Insurance Operations
Creditor Insurance Products
Insurance Inquiries
Insurance Transactions
Complaint Investigation
Complaint Resolution
Customer Retention
Customer Outreach
Customer-First Service
English-French Bilingualism
Financial Services
Customer Operations
Regulatory Requirements
Compliance
Service Level Agreements
CRM Platforms
Digital Tools
Virtual Client Engagement
Operational Improvements
Process Updates
Report Analysis
Insurance Product Guidance

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Jobs in Canada