Jobs in Canada

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Added 27 mins ago
SQ
SUN LIFE FINANCIAL ADVISOR - Quebec
Sunlife Québec
Rimouski, QC
- Full-time
Has a College/University degree and some professional experience.
Added 27 mins ago
SQ
SUN LIFE FINANCIAL ADVISOR - Quebec
Sunlife Québec
Levis, QC
- Full-time
Has a College/University degree and some professional experience.
Added 27 mins ago
SQ
SUN LIFE FINANCIAL ADVISOR - Quebec
Sunlife Québec
Quebec, QC
- Full-time
Has a College/University degree and some professional experience.
Added 27 mins ago
NB
Private Banker
National Bank of Canada
Montreal, QC
- Full-time
…personalized solutions tailored to your clients’ personal, professional, and financial needs. You work closely with specialists across the Bank to deliver a distinctive and integrated…
Added 27 mins ago
NB
Treasury Manager, Business Flex
National Bank of Canada
Montreal, QC
- Full-time
…This role allows you to make a positive impact on our client experience and the sector’s growth through your knowledge of cash management, deposits and electronic banking…
Added 27 mins ago
NB
Senior Director Account Opening
National Bank of Canada
Montreal, QC
- Full-time
…meet our service agreements, improve the partner and employee experience and transform our work practises, in particular by simplifying, standardising, continuously improving and automating…
Added 27 mins ago
NB
Treasury Manager, Business Flex
National Bank of Canada
Montreal, QC
- Full-time
Hold a college diploma and have seven years of experience, or a university certificate and six years of experience, or a bachelor’s degree and four years of experience, or a master’s degree…
Added 27 mins ago
TU
Program Assistant
The University of British Columbia
Vancouver, BC
- $4,576 to $4,808 CAD / month
- Full-time
…partners, and stakeholders and therefore requires a strong customer service orientation, exceptional written and verbal communication skills, excellent attention to detail, and a…
Added 56 mins ago
GE
Stage Bar Server
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Valid Alberta ProServe certification is required
Added 56 mins ago
AH
Food Service I
Alberta Health Services
Calgary, AB · Greater Calgary Metropolitan Area
- Part-time
…variety of tasks to ensure a quality patient, resident, and customer experience. Under the general supervision of a Food Services Supervisor, you will use your customer service, teamwork…
Added 56 mins ago
GE
Event Centre - Food and Beverage Supervisor
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
…controls while focusing on detail and quality presentation and customer service. Event Centre Supervisors are also responsible for training and coaching of the event center F&B staff, while…
Added 56 mins ago
GE
Blaze Bar & Grill Server
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Valid Alberta ProServe certification is required
Added 56 mins ago
GE
Reservation Agent - Internal Candidates Only
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Must have working knowledge of voucher procedures, gift certificates · Must have employment eligibility in Canada
Added 56 mins ago
GE
Little Chief Restaurant Evening Server
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
MUST HAVE Alberta Server Pro Serve · Availability to work Thursday through Sunday night shifts is required
Added 56 mins ago
GE
Pastry Cook
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Must have employment eligibility in Canada
Added 56 mins ago
GE
Banquet Server
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Greet guests promptly and provide a warm, professional welcome.
Added 56 mins ago
NR
Ontario Works Casemanager
Niagara Region
ON · Niagara, ON
- Full-time
Completion of a university degree program, preferably with a Social Science or Social Work-related discipline, or, an equivalent combination of education, training, and experience
Added 56 mins ago
AH
Biomedical Equipment Technologist III
Alberta Health Services
AB · Edmonton, AB
- Full-time
Demonstrated surgical laser service and support experience. A member of The Association of Science and Engineering Technology Professionals of Alberta (ASET), or a member of the Association…
Added 56 mins ago
AH
Administrative Support III
Alberta Health Services
AB · Edmonton, AB
- Temporary
…and directs patients, visitors, and staff in a courteous and professional manner, while maintaining confidentiality at all times. The role requires exceptional verbal and written…
Added 1 hour ago
3V
Production Operator
3M Vietnam
Perth, ON
- Full-time
Must reside in Canada
Added 1 hour ago
3V
Manufacturing Supervisor
3M Vietnam
London, ON
- Full-time
At this time, only candidates who are available to work rotating shifts will be considered for this role
Added 1 hour ago
3V
Controls Engineer
3M Vietnam
London, ON
- Full-time
Choosing where to start and grow your career has a major impact on your professional and personal life, so it’s equally important you know that the company that you choose to work at, and…
Added 1 hour ago
VC
Registered Veterinary Technologist (RVT) - Richmond Animal Hospital
VetCare Canada
Richmond, BC
- Full-time
…location. Please also note we are looking for candidates who have experience in this…
Added 1 hour ago
PV
Registered Veterinary Technologist (RVT)
P3 Veterinary Partners
Madeira Park, BC
- Full-time
…someone who is always looking for ways to improve the patient…
Added 1 hour ago
LP
Technicien·ne comptable – Comptes fournisseurs et clients
La Plancha ENO Canada
Brossard, QC
- Part-time
Expérience pertinente en gestion des comptes fournisseurs et clients.

BMO Insurance

Bilingual BMO Insurance Service Centre Analyst

Toronto, ON, Canada

$40,500.00 - $80,000.00 · Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Pay: $40,500.00 - $80,000.00
Job type: Full-time
Apply by: Dec 5, 2026
Experience: 2-3 years of experience in insurance, financial services, or customer operations.
Posting language: English
Posted: Nov 5, 2026

Original job description

#bmoinsurance

The Bilingual BMO Insurance Service Center (BISC) Analyst will play a key role in supporting the bank's purpose of "Boldly Grow the Good in Business and Life.” As an integral member of the BMO Retail Insurance Operations Team, the BISC Analyst is responsible for handling customer inquiries, supporting internal partners, processing complex insurance transactions, and investigating complaints related to insurance products and services. This role also helps drive customer retention through proactive outreach and by delivering customer-first solutions.

Key Responsibilities

Operations:

Handle complex insurance inquiries and process non-routine transaction accurately.
Investigate escalated complaints and provide resolution recommendations to management.
Analyze reports to support compliance and identify process improvements.
Collaborate with internal teams and insurance partners to meet service goals.
Prioritize tasks to meet Standard level agreement (SLA), escalate issues as needed.
Support training, process updates, and operational improvements.
Ensure adherence to policies, procedures, and regulatory requirements.

Customer Interactions & Retention:

Deliver professional, empathetic service across phone, email, and written channels.
Engage with customers to understand insurance needs and offer tailored solutions, using a consultative, client - first approach.
Conduct proactive outreach to educate customer on insurance benefits.
Provide product guidance to support branch teams and retention goals.
Log and track all interactions for reporting and insights.
Resolve complaints with customer first approach to ensure satisfaction.

Qualifications:

2-3 years of experience in insurance, financial services, or customer operations.
In-depth knowledge of Creditor Insurance Products.
Strong analytical, problem-solving and communication skills.
Bilingual (English/French) required.
Confidence in handling sensitive matters independently and professionally.
Experience in customer retention, complaint resolution is an asset.
Tech-savvy with comfort using CRM platforms, digital tools, and virtual client engagement methods.
Growth mindset with a genuine passion for continuous learning and career advancement.

Why Work at BMO:

Be part of a purpose-driven organization focused on helping customers and communities.
Work in a supportive and inclusive team environment that values teamwork and personal growth.
Access career development, training, and advancement opportunities.
Make a meaningful impact through customer-focused problem solving.
Contribute to an organization that values innovation, integrity and continuous improvement.

Salary:

$40,500.00 - $80,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

Apply on LinkedIn About employer

More about this job

Responsibilities

Handle complex insurance inquiries and transactions, investigate escalated complaints, and support compliance, service goals, and operational improvements. Provide empathetic customer service, conduct proactive outreach, offer insurance guidance, and support customer retention.

Requirements

Requires 2–3 years of experience in insurance, financial services, or customer operations, in-depth knowledge of creditor insurance products, and bilingual English-French proficiency. Candidates should have strong analytical, problem-solving, and communication skills, be comfortable handling sensitive matters independently, and be proficient with CRM and digital tools.

Skills

Insurance Operations
Creditor Insurance Products
Customer Service
Customer Retention
Complaint Resolution
Analytical Skills
Problem-Solving
Communication
Bilingual English-French
Complex Transaction Processing
Regulatory Compliance
CRM Platforms
Digital Tools
Virtual Client Engagement
Proactive Customer Outreach
Process Improvement

Benefits

Health Insurance
Tuition Reimbursement
Accident Insurance
Life Insurance
Retirement Savings Plans
Career Development
Training
Advancement Opportunities

Visa sponsorship

Not detected in the job text

Keywords

BMO Insurance Service Centre
Retail Insurance Operations
Creditor Insurance Products
Insurance Inquiries
Insurance Transactions
Complaint Investigation
Complaint Resolution
Customer Retention
Customer Outreach
Customer-First Service
English-French Bilingualism
Financial Services
Customer Operations
Regulatory Requirements
Compliance
Service Level Agreements
CRM Platforms
Digital Tools
Virtual Client Engagement
Operational Improvements
Process Updates
Report Analysis
Insurance Product Guidance

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Work requirements

Jobs in Canada