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Added 2 mins ago
O
Lead Financial Analyst, FP&A
OpenText
Mississauga, ON
- Full-time
As an FP&A Manager, you will play a crucial role in providing accurate, timely, and actionable financial support to OpenText's digital business. This is an individual contributor role,…
Added 2 mins ago
Manager, Finance
Rogers Communications
Toronto, ON
Ability to work effectively in a team environment with peers and superiors across organizational lines
Added 16 mins ago
DG
Delivery Coordinator
Dilawri Group of Companies
Vancouver, BC
- Full-time
…by excellence, integrity, and innovation, Dilawri offers an environment where people are supported and empowered to…
Added 16 mins ago
L
Manager, Financial Planning & Analysis | Contract until March 2028
lululemon
Vancouver, BC
- Full-time
…includes creating an equitable, inclusive and growth-focused environment for our…
Added 31 mins ago
T
Customer Experience Associate (Cantonese and/or Mandarin Language Skills an Asset)
TD
Markham, ON
- Part-time
· Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development
Added 46 mins ago
J
Manager, Process Department
Jobgether
Canada
- Full-time
This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Manager, Process Department based in Canada.
Added 46 mins ago
AB
Territory Sales Manager - Vancouver BC
Anastasia Beverly Hills
Vancouver, BC
- $85,000 to $90,000 CAD / year
- Full-time
The Territory Sales Manager is primarily responsible for achieving retail sales goals and staying within allocated spending budgets in an assigned territory. In this role you will work as a…
Added 46 mins ago
I
Unit Facilities Specialist
IKEA
Richmond, BC
- Full-time
…more than a job. That’s why we focus on having an inclusive work environment where we celebrate your uniqueness, live our values, and ensure that we walk the talk when it comes to co-worker…
Added 1 hour ago
EI
Media Operations & Technology Coordinator
EarthLabs, Inc. (TSXV: SPOT | OTCQX: SPOFF | FSE: 8EK0)
Canada
- Full-time
…accuracy and ensuring timely delivery in a deadline-driven…
Added 1 hour ago
Vendor Manager, Canada Hardlines
Amazon
Toronto, ON
The successful candidate should have experience driving projects from concept to execution. They will work closely with program managers and partner teams to develop and implement projects…
Added 1 hour ago
CS
Member Services Representative - Prince Albert, SK
CAA Saskatchewan
Prince Albert, SK
- Full-time
…full-time permanent position and will report to the Office Manager. A comprehensive benefits package is included with this…
Added 1 hour ago
O
Lead, FP&A Manager
OpenText
Mississauga, ON
- Full-time
Proactive and adaptable self-starter who can manage multiple priorities and work effectively in a fast-paced, ambiguous environment.
Added 1 hour ago
O
Sr. FP&A Manager
OpenText
Mississauga, ON
- Full-time
Proactive and adaptable self-starter who can manage multiple priorities and work effectively in a fast-paced, ambiguous environment.
Added 1 hour ago
Senior Manager, Account Management - Questbank
Questrade Financial Group
Toronto, ON
Work-life balance in a hybrid environment with at least 3 days in office
Added 1 hour ago
J
Manager, Process Department
Jobgether
Canada
- Full-time
This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Manager, Process Department based in Canada.
Added 1 hour ago
NC
Supervisor, Bekaadendang Program (Anti-Human Trafficking/PAR/CARE TEAM)
Native Child and Family Services of Toronto
Toronto, ON
- $88,193 to $106,569 CAD / year
- Full-time
Works with senior leadership, especially the Manager of Wholistic Services, to support with hiring, determining work priorities, assigning duties, providing direction and training, setting…
Added 1 hour ago
Q
FY27 Intern - Telemetry Firmware, Driver and Tools Developer Internship - Canada (16 months)
Qualcomm
Markham, ON
- Full-time
…limitless opportunities for growth, mentorship, and meaningful work. By joining our team, you'll be part of a community that's pushing the boundaries of what's possible in AI, computing,…
Added 1 hour ago
MM
Marsh Human Resources Manager
Marsh McLennan
Toronto, ON
- Full-time
As a Marsh Human Resources Manager, you will coach, support and advise People Managers, aiming to develop and enhance the quality of people management throughout the colleague lifecycle.…
Added 1 hour ago
Delivery Manager, Wealth Management
Scotiabank
Toronto, ON
The Delivery Manager supports the planning, coordination, and delivery of projects within the Enterprise Delivery Office (EDO) Wealth Management portfolio. This role is primarily focused on…
Added 1 hour ago
C&
Commodity Manager
Communications & Power Industries (CPI)
Georgetown, ON
- From $100,000 CAD / year
- Full-time
…everyone. We celebrate the innovation that diversity creates in the work environment, and we recognize that each employee brings their own unique capabilities, experiences, and perspectives…
Added 2 hours ago
MO
Licensing Assistant
Municipality of Chatham-Kent
Chatham-Kent, ON · Chatham, ON
- Full-time
Assist the Manager, Licensing, in providing licensing services to the community, including licence applications (business, lottery, marriage, vehicle for hire, municipal dog tags), renewal…
Added 2 hours ago
GC
Lead, Vegetation (Ecologist)
Glencore Canada
Sparwood, BC
- $108,000 to $127,000 CAD / year
- Full-time
Reporting to the Manager, Reclamation, the Lead, Vegetation provides technical expertise in vegetation ecology, ecosystem development, and revegetation to support mine reclamation and…
Added 2 hours ago
J
Manager, Talent Acquisition
Jobgether
Canada
- $150,000 CAD / year
- Full-time
We are seeking an experienced Talent Acquisition Manager to lead and scale a high-performing recruiting function within a growing technology environment. In this hands-on leadership role,…
Added 2 hours ago
B
Buyer, Equipment and Data Centre Sourcing
Bell
Regina, SK
- Full-time
…with cutting-edge technology, AI tools, and a collaborative environment that supports creativity and growth. Want to be part of a diverse team where your work makes a real impact? If you’re…
Added 2 hours ago
SC
store manager - Sherwood Park, AB
Starbucks Coffee Company
Sherwood Park, AB
- $61,000 to $80,875 CAD / year
- Full-time
…delight and uplift customers through a human connection. Their work goes beyond a perfectly made beverage; it’s about human connection. They enjoy being able to achieve these aspirations…

BMO Insurance

Bilingual BMO Insurance Service Centre Analyst

Toronto, ON, Canada

$40,500.00 - $80,000.00 · Full-time

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Job details

Pay: $40,500.00 - $80,000.00
Job type: Full-time
Apply by: Dec 5, 2026
Experience: 2-3 years of experience in insurance, financial services, or customer operations.
Posting language: English
Posted: Nov 5, 2026

Original job description

#bmoinsurance

The Bilingual BMO Insurance Service Center (BISC) Analyst will play a key role in supporting the bank's purpose of "Boldly Grow the Good in Business and Life.” As an integral member of the BMO Retail Insurance Operations Team, the BISC Analyst is responsible for handling customer inquiries, supporting internal partners, processing complex insurance transactions, and investigating complaints related to insurance products and services. This role also helps drive customer retention through proactive outreach and by delivering customer-first solutions.

Key Responsibilities

Operations:

Handle complex insurance inquiries and process non-routine transaction accurately.
Investigate escalated complaints and provide resolution recommendations to management.
Analyze reports to support compliance and identify process improvements.
Collaborate with internal teams and insurance partners to meet service goals.
Prioritize tasks to meet Standard level agreement (SLA), escalate issues as needed.
Support training, process updates, and operational improvements.
Ensure adherence to policies, procedures, and regulatory requirements.

Customer Interactions & Retention:

Deliver professional, empathetic service across phone, email, and written channels.
Engage with customers to understand insurance needs and offer tailored solutions, using a consultative, client - first approach.
Conduct proactive outreach to educate customer on insurance benefits.
Provide product guidance to support branch teams and retention goals.
Log and track all interactions for reporting and insights.
Resolve complaints with customer first approach to ensure satisfaction.

Qualifications:

2-3 years of experience in insurance, financial services, or customer operations.
In-depth knowledge of Creditor Insurance Products.
Strong analytical, problem-solving and communication skills.
Bilingual (English/French) required.
Confidence in handling sensitive matters independently and professionally.
Experience in customer retention, complaint resolution is an asset.
Tech-savvy with comfort using CRM platforms, digital tools, and virtual client engagement methods.
Growth mindset with a genuine passion for continuous learning and career advancement.

Why Work at BMO:

Be part of a purpose-driven organization focused on helping customers and communities.
Work in a supportive and inclusive team environment that values teamwork and personal growth.
Access career development, training, and advancement opportunities.
Make a meaningful impact through customer-focused problem solving.
Contribute to an organization that values innovation, integrity and continuous improvement.

Salary:

$40,500.00 - $80,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

Handle complex insurance inquiries and transactions, investigate escalated complaints, and support compliance, service goals, and operational improvements. Provide empathetic customer service, conduct proactive outreach, offer insurance guidance, and support customer retention.

Requirements

Requires 2–3 years of experience in insurance, financial services, or customer operations, in-depth knowledge of creditor insurance products, and bilingual English-French proficiency. Candidates should have strong analytical, problem-solving, and communication skills, be comfortable handling sensitive matters independently, and be proficient with CRM and digital tools.

Skills

Insurance Operations
Creditor Insurance Products
Customer Service
Customer Retention
Complaint Resolution
Analytical Skills
Problem-Solving
Communication
Bilingual English-French
Complex Transaction Processing
Regulatory Compliance
CRM Platforms
Digital Tools
Virtual Client Engagement
Proactive Customer Outreach
Process Improvement

Benefits

Health Insurance
Tuition Reimbursement
Accident Insurance
Life Insurance
Retirement Savings Plans
Career Development
Training
Advancement Opportunities

Visa sponsorship

Not detected in the job text

Keywords

BMO Insurance Service Centre
Retail Insurance Operations
Creditor Insurance Products
Insurance Inquiries
Insurance Transactions
Complaint Investigation
Complaint Resolution
Customer Retention
Customer Outreach
Customer-First Service
English-French Bilingualism
Financial Services
Customer Operations
Regulatory Requirements
Compliance
Service Level Agreements
CRM Platforms
Digital Tools
Virtual Client Engagement
Operational Improvements
Process Updates
Report Analysis
Insurance Product Guidance

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