Find work in Canada.

605,493 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added just now
AC
Manager, National Tax Services
ACCA Careers
Winnipeg, MB
- Full-time
Make an impact with our National Tax Services Group as a Manager. This diverse team of professionals provides best-in-class industry and technical expertise to internally drive the success…
Added just now
VO
Program Facilitator, Financial Aid & Scholarships (Part-Time)
Visions of Science
Toronto, ON
- Part-time
As a Program Facilitator, you will play a key role in creating safe, engaging, and inclusive learning experiences for children and youth. You will facilitate workshops, tutoring sessions,…
Added 15 mins ago
UO
Manager of Operations
University of Victoria
Victoria, BC
- Full-time
Reporting to the Director of the Kula: Library Futures Academy, the Manager of Operations provides leadership for the planning, coordination, communications, and operational infrastructure…
Added 15 mins ago
AA
Chef de projet entrée en service / Entry Into Service Project Manager
Airbus Aircraft
Montreal, QC
- Full-time
The A220 commercial aircraft Programme is looking for an Entry Into Service Project Manager to join our Customer Services team based in Mirabel (Québec, Canada).
Added 15 mins ago
LD
Senior Electrical Engineer Power Electronics
Leonardo DRS
Bedford, NS
- Full-time
Reporting to the Manager, Hardware Engineering, the Senior Hardware Engineer (Power Electronics) will contribute to the design, development, integration, and verification of…
Added 15 mins ago
MN
CEG Program Coordinator
Métis Nation-Saskatchewan
Saskatoon, SK
- Full-time
Under the direction of the ELCC Manager, in the MN-S Ministry of Education, the ELCC Program Coordinator will lead planning, grant administration, and resource distribution to assist Métis…
Added 15 mins ago
A
Community Manager - AntiSocial
AntiSocial
Vancouver, BC
- $50,000 to $60,000 CAD / year
- Full-time
We’re looking for a Community Manager to join our team. You'll be the voice behind some exciting gaming and entertainment brands, building engaged online communities and creating meaningful…
Added 15 mins ago
WC
Senior Manager, Pricing
Walmart Canada
Mississauga, ON
- Full-time
The Senior Manager, Pricing ensures consistency in promotional and event planning, execution, and auditing processes, contributing to the development of technology solutions that enhance…
Added 15 mins ago
RG
Project Manager - Building Restoration
RecruitPod Global
Calgary, AB
- $95,000 to $125,000 CAD / year
- Full-time
Creative problem-solving abilities, initiative, and a commitment to continuous learning and professional development.
Added 15 mins ago
SD
Assistant Front Store Manager, Hourly Full Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Calgary, AB
- Full-time
To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving…
Added 15 mins ago
SD
Assistant Front Store Manager, Hourly Full Time Day Greenlight Requisition
Shoppers Drug Mart
Toronto, ON
- Full-time
To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving…
Added 15 mins ago
A
Senior Human Resources Manager
Acciona
Mississauga, ON · CAN - Mississauga Office
- Full-time
Talent, Learning & Development – Lead and support talent management, workforce planning, succession, learning and development, career development, and other initiatives that help our people…
Added 15 mins ago
A
Director, Business Development – Construction (Canada)
Acciona
Mississauga, ON · CAN - Mississauga Office
- Full-time
Learning, development, and internal career opportunities
Added 15 mins ago
T
Personal Banking Associate - O'Brien, Ville Saint Laurent (Part-time, 18.75h/week)
TD
Montreal, QC
- Part-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 15 mins ago
T
Senior Finance Analyst
TD
Toronto, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 15 mins ago
T
Personal Banking Associate Trainee (Full time)- St-Sauveur
TD
Saint-Sauveur, QC
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 15 mins ago
T
Applied Machine Learning Scientist I
TD
Toronto, ON · Montreal, QC
- Full-time
We're looking for a highly motivated Applied Machine Learning Scientist I to join our TDI AI/ML team. This role is primarily focused on Generative AI, including LLM-based and agentic…
Added 15 mins ago
T
Senior Counsel
TD
Toronto, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 15 mins ago
T
Personal Banking Associate Trainee - Mandarin or Cantonese Language Skills
TD
Richmond, BC
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 15 mins ago
T
Senior Financial Analyst
TD
Toronto, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 15 mins ago
TI
Technical Product Owner
Tecsys Inc.
Remote, Canada
- Remote
You’ll join a culture driven by curiosity, continuous learning, and people who challenge what’s possible.
Added 45 mins ago
BI
Bilingual Customer Support Representative, BMO Insurance
BMO Insurance
ON · Ontario, Canada
- Full-time
Continuous learning and development opportunities, with access to BMO’s extensive training resources.
Added 45 mins ago
LH
Physiotherapist
Lifemark Health Group
Pembroke, ON
- $40 to $55 CAD / hour
- Full-time
Stay current with best practices through continuous learning and professional development.
Added 45 mins ago
NC
Senior Associate Planner
Nelson\Nygaard Consulting Associates
Vancouver, BC
- $95,000 to $140,000 CAD / year
- Full-time
…governance, finance, and policy. We lead work in planning, policy development, governance, decision‑making, and program management for major infrastructure projects, transit networks, and…
Added 45 mins ago
PH
Manager, Business Function Products, BC Health Workday
Provincial Health Services Authority
Burnaby, BC
- Temporary
Reporting to the Director, Business Function Products, the Manager will be responsible for their designated functionality / portfolio and ensuring that requirements for all the province’s…

BMO Insurance

Bilingual BMO Insurance Service Centre Analyst

Toronto, ON, Canada

$40,500.00 - $80,000.00 · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $40,500.00 - $80,000.00
Job type: Full-time
Apply by: Dec 5, 2026
Experience: 2-3 years of experience in insurance, financial services, or customer operations.
Posting language: English
Posted: Nov 5, 2026

Original job description

#bmoinsurance

The Bilingual BMO Insurance Service Center (BISC) Analyst will play a key role in supporting the bank's purpose of "Boldly Grow the Good in Business and Life.” As an integral member of the BMO Retail Insurance Operations Team, the BISC Analyst is responsible for handling customer inquiries, supporting internal partners, processing complex insurance transactions, and investigating complaints related to insurance products and services. This role also helps drive customer retention through proactive outreach and by delivering customer-first solutions.

Key Responsibilities

Operations:

Handle complex insurance inquiries and process non-routine transaction accurately.
Investigate escalated complaints and provide resolution recommendations to management.
Analyze reports to support compliance and identify process improvements.
Collaborate with internal teams and insurance partners to meet service goals.
Prioritize tasks to meet Standard level agreement (SLA), escalate issues as needed.
Support training, process updates, and operational improvements.
Ensure adherence to policies, procedures, and regulatory requirements.

Customer Interactions & Retention:

Deliver professional, empathetic service across phone, email, and written channels.
Engage with customers to understand insurance needs and offer tailored solutions, using a consultative, client - first approach.
Conduct proactive outreach to educate customer on insurance benefits.
Provide product guidance to support branch teams and retention goals.
Log and track all interactions for reporting and insights.
Resolve complaints with customer first approach to ensure satisfaction.

Qualifications:

2-3 years of experience in insurance, financial services, or customer operations.
In-depth knowledge of Creditor Insurance Products.
Strong analytical, problem-solving and communication skills.
Bilingual (English/French) required.
Confidence in handling sensitive matters independently and professionally.
Experience in customer retention, complaint resolution is an asset.
Tech-savvy with comfort using CRM platforms, digital tools, and virtual client engagement methods.
Growth mindset with a genuine passion for continuous learning and career advancement.

Why Work at BMO:

Be part of a purpose-driven organization focused on helping customers and communities.
Work in a supportive and inclusive team environment that values teamwork and personal growth.
Access career development, training, and advancement opportunities.
Make a meaningful impact through customer-focused problem solving.
Contribute to an organization that values innovation, integrity and continuous improvement.

Salary:

$40,500.00 - $80,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

Apply About employer

More about this job

Responsibilities

Handle complex insurance inquiries and transactions, investigate escalated complaints, and support compliance, service goals, and operational improvements. Provide empathetic customer service, conduct proactive outreach, offer insurance guidance, and support customer retention.

Requirements

Requires 2–3 years of experience in insurance, financial services, or customer operations, in-depth knowledge of creditor insurance products, and bilingual English-French proficiency. Candidates should have strong analytical, problem-solving, and communication skills, be comfortable handling sensitive matters independently, and be proficient with CRM and digital tools.

Skills

Insurance Operations
Creditor Insurance Products
Customer Service
Customer Retention
Complaint Resolution
Analytical Skills
Problem-Solving
Communication
Bilingual English-French
Complex Transaction Processing
Regulatory Compliance
CRM Platforms
Digital Tools
Virtual Client Engagement
Proactive Customer Outreach
Process Improvement

Benefits

Health Insurance
Tuition Reimbursement
Accident Insurance
Life Insurance
Retirement Savings Plans
Career Development
Training
Advancement Opportunities

Visa sponsorship

Not detected in the job text

Keywords

BMO Insurance Service Centre
Retail Insurance Operations
Creditor Insurance Products
Insurance Inquiries
Insurance Transactions
Complaint Investigation
Complaint Resolution
Customer Retention
Customer Outreach
Customer-First Service
English-French Bilingualism
Financial Services
Customer Operations
Regulatory Requirements
Compliance
Service Level Agreements
CRM Platforms
Digital Tools
Virtual Client Engagement
Operational Improvements
Process Updates
Report Analysis
Insurance Product Guidance

Report this job