Jobs in Canada

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Added 7 mins ago
AC
CPA Auditor Manager (Nonprofits)
ACCA Careers
Montreal, QC
- Full-time
We are seeking a passionate and dedicated Senior CPA Auditor Manager to join our diverse team. This client-facing role involves working with nonprofit organizations (NPOs) to ensure…
Added 7 mins ago
BP
Designated Pharmacy Manager
Boggio Pharmacy
Port Colborne, ON
- Full-time
The Designated Manager is responsible for the management of the pharmacy while maintaining a high level of professionalism through consistent and thorough patient care. Supervise and…
Added 7 mins ago
C
Tour Manager - Canada
Collette
Canada
- Contract
…surroundings, show the depth of culture and interact with local people, and ﬁnd ways to enhance the experience and delight your…
Added 7 mins ago
R
Department manager
RONA
Beloeil, QC
- Full-time
At RONA, our employees let their passion blossom every day. Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the…
Added 7 mins ago
R
Department manager
RONA
Beloeil, QC
- Full-time
At RONA, our employees let their passion blossom every day. Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the…
Added 7 mins ago
WH
General Manager
Waterstone Human Capital
Nanaimo, BC
- Full-time
We’re on the search for a General Manager on behalf of our client, a private, 77-suite, full-service long-term care residence in Nanaimo, BC, offering long-term care, complex care, and…
Added 7 mins ago
RC
Data and Analytics Technical Manager
RSM Canada
Toronto, ON
- Full-time
…confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent…
Added 7 mins ago
D
Social Media Manager - Gestionnaire des réseaux sociaux
DAVIDsTEA
Montreal, QC
- Full-time
We're looking for a Social Media Manager to shape how DAVIDsTEA shows up, organically, across every channel we own.
Added 7 mins ago
TU
HR Coordinator
The University of British Columbia
Vancouver, BC
- $5,692.25 to $8,179.5 CAD / month
- Full-time
…high-performing, and service-oriented culture that enables the Faculty's people and programs to…
Added 7 mins ago
TU
HR Manager
The University of British Columbia
Vancouver, BC
- $7,158.42 to $10,292.25 CAD / month
- Full-time
The HR Manager provides professional human resources and faculty affairs support to an assigned portfolio of departments and/or schools across the Faculty. The role serves as a trusted…
Added 7 mins ago
GL
Senior Channel Reporting Analyst (Compensation & Incentives)
goeasy Ltd.
Mississauga, ON
- Full-time
…something extraordinary – welcome to goeasy! At goeasy, our people and culture are at the heart of everything we do, and we’re proud to be recognized for it. We’ve earned prestigious…
Added 7 mins ago
DG
Manager, Quality & Integrated Management Systems
Dexterra Group
Mississauga, ON
- Full-time
…exceptional service while creating meaningful opportunities for our people, clients, and…
Added 7 mins ago
RS
Senior Project Manager - Media Technology
Rogers Sports & Media
Toronto, ON
- Full-time
…and collaboration in everything we do, and we are looking for people who share this mindset to join us. With a monthly reach of 30 million Canadians, you can help shape the future of…
Added 7 mins ago
TR
Lead, SOX Controls Advisory (Contract)
Teck Resources Limited
Vancouver, BC · Greater Vancouver, BC
- Full-time
Reporting to the Manager, SOX Controls Advisory, this role is responsible for supporting Teck’s compliance with the Sarbanes Oxley Act of 2002 (SOX) and internal controls over financial…
Added 7 mins ago
RC
Oracle NetSuite Customer Success Manager
RSM Canada
Vancouver, BC
- Full-time
…confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent…
Added 7 mins ago
FN
Manager and Team Lead, Third Party Residential Underwriting - BMBE
First National Financial LP
Toronto, ON · East York, ON
- Full-time
We are hiring a Manager and Team Lead, Third Party Residential Underwriting - BMBE!
Added 7 mins ago
C
Supervisor Production
CPKC
Winnipeg, MB
- Full-time
…part of something bigger. Together, we move goods, connect people, and create lasting change. Your future starts…
Added 7 mins ago
FC
Project Manager
FCC Construcción
Toronto, ON
- Full-time
…build a rewarding future with a company that invests in its…
Added 7 mins ago
A
Controls Manager
Actalent
Ottawa, ON · Kanata, ON
- $50 to $60 CAD / hour
- Full-time
The Controls Engineering Manager leads the controls engineering function, providing people management and technical leadership across multiple concurrent automation projects. This role…
Added 7 mins ago
CG
Supervisor, Full Time
Compass Group Canada
Welland, ON
- Full-time
Full Time Day shift Supervisor
Added 7 mins ago
OG
Labourer
Onni Group of Companies
Vancouver, BC · Cambie Gardens - Construction
- Full-time
Report any issues, concerns, or incidents promptly to the supervisor or project manager.
Added 7 mins ago
H
Nurse A - Registered Nurse General Duty Nurse
HealthCareersInSask.ca
Saskatoon, SK
- Part-time
Job Description: Under the direction of the manager of nursing, the RN will be responsible for the assessment, planning, implementation and evaluation of patient care in the operating room.
Added 7 mins ago
H
Nurse A - Registered Nurse General Duty Nurse
HealthCareersInSask.ca
Herbert, SK
- Full-time
…quality nursing care to clients. He/She is responsible to the Manager of the designated…
Added 7 mins ago
H
Nurse Navigator Colorectal Screening
HealthCareersInSask.ca
Regina, SK
- Full-time
…ColonCheck Screening Program. This position reports to the Manager of Population…
Added 7 mins ago
EB
Key Holder - Jo Malone London - Parttime - Pacific Centre - Vancouver, BC
ELC Beauty LLC
Vancouver, BC
- Part-time
We are looking for a dynamic and inspirational Key Holder to support the Store Manager and Assistant Manager to ensure the smooth efficient running of the Store. You will use your…

BMO Insurance

Bilingual BMO Insurance Service Centre Analyst

Toronto, ON, Canada

$40,500.00 - $80,000.00 · Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Pay: $40,500.00 - $80,000.00
Job type: Full-time
Apply by: Dec 5, 2026
Experience: 2-3 years of experience in insurance, financial services, or customer operations.
Posting language: English
Posted: Nov 5, 2026

Original job description

#bmoinsurance

The Bilingual BMO Insurance Service Center (BISC) Analyst will play a key role in supporting the bank's purpose of "Boldly Grow the Good in Business and Life.” As an integral member of the BMO Retail Insurance Operations Team, the BISC Analyst is responsible for handling customer inquiries, supporting internal partners, processing complex insurance transactions, and investigating complaints related to insurance products and services. This role also helps drive customer retention through proactive outreach and by delivering customer-first solutions.

Key Responsibilities

Operations:

Handle complex insurance inquiries and process non-routine transaction accurately.
Investigate escalated complaints and provide resolution recommendations to management.
Analyze reports to support compliance and identify process improvements.
Collaborate with internal teams and insurance partners to meet service goals.
Prioritize tasks to meet Standard level agreement (SLA), escalate issues as needed.
Support training, process updates, and operational improvements.
Ensure adherence to policies, procedures, and regulatory requirements.

Customer Interactions & Retention:

Deliver professional, empathetic service across phone, email, and written channels.
Engage with customers to understand insurance needs and offer tailored solutions, using a consultative, client - first approach.
Conduct proactive outreach to educate customer on insurance benefits.
Provide product guidance to support branch teams and retention goals.
Log and track all interactions for reporting and insights.
Resolve complaints with customer first approach to ensure satisfaction.

Qualifications:

2-3 years of experience in insurance, financial services, or customer operations.
In-depth knowledge of Creditor Insurance Products.
Strong analytical, problem-solving and communication skills.
Bilingual (English/French) required.
Confidence in handling sensitive matters independently and professionally.
Experience in customer retention, complaint resolution is an asset.
Tech-savvy with comfort using CRM platforms, digital tools, and virtual client engagement methods.
Growth mindset with a genuine passion for continuous learning and career advancement.

Why Work at BMO:

Be part of a purpose-driven organization focused on helping customers and communities.
Work in a supportive and inclusive team environment that values teamwork and personal growth.
Access career development, training, and advancement opportunities.
Make a meaningful impact through customer-focused problem solving.
Contribute to an organization that values innovation, integrity and continuous improvement.

Salary:

$40,500.00 - $80,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

Apply on LinkedIn About employer

More about this job

Responsibilities

Handle complex insurance inquiries and transactions, investigate escalated complaints, and support compliance, service goals, and operational improvements. Provide empathetic customer service, conduct proactive outreach, offer insurance guidance, and support customer retention.

Requirements

Requires 2–3 years of experience in insurance, financial services, or customer operations, in-depth knowledge of creditor insurance products, and bilingual English-French proficiency. Candidates should have strong analytical, problem-solving, and communication skills, be comfortable handling sensitive matters independently, and be proficient with CRM and digital tools.

Skills

Insurance Operations
Creditor Insurance Products
Customer Service
Customer Retention
Complaint Resolution
Analytical Skills
Problem-Solving
Communication
Bilingual English-French
Complex Transaction Processing
Regulatory Compliance
CRM Platforms
Digital Tools
Virtual Client Engagement
Proactive Customer Outreach
Process Improvement

Benefits

Health Insurance
Tuition Reimbursement
Accident Insurance
Life Insurance
Retirement Savings Plans
Career Development
Training
Advancement Opportunities

Visa sponsorship

Not detected in the job text

Keywords

BMO Insurance Service Centre
Retail Insurance Operations
Creditor Insurance Products
Insurance Inquiries
Insurance Transactions
Complaint Investigation
Complaint Resolution
Customer Retention
Customer Outreach
Customer-First Service
English-French Bilingualism
Financial Services
Customer Operations
Regulatory Requirements
Compliance
Service Level Agreements
CRM Platforms
Digital Tools
Virtual Client Engagement
Operational Improvements
Process Updates
Report Analysis
Insurance Product Guidance

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Jobs in Canada