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Added 7 mins ago
DS
Customer Service Representative
DGI Supply
Mississauga, ON
- Full-time
Active and contributing member of the Customer Service Team Huddle and active participant in ongoing customer service training
Added 7 mins ago
WF
Security Analyst, GRC
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Vancouver, BC
- Full-time
As a member of West Fraser’s Cyber Security team, you will play a critical role in ensuring that this information is secure while enabling technology and business partners to innovate,…
Added 7 mins ago
TC
Service Advisor
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Thunder Bay, ON
- Full-time
Toromont Cat is looking for a Service Advisor to join our team in Thunder Bay! This position will provide technical direction and accountability for scheduling all equipment repairs with…
Added 7 mins ago
PH
Audiologist Cochlear Implant
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Vancouver, BC
- Full-time
…area and work site may be subject to change consistent with operations requirements and applicable provisions of the Collective Agreement and statutes. **Testing may be required. ***A…
Added 7 mins ago
SA
Senior IT Engineer
Schema App
Remote, Canada
- Full-time
- Remote
AI-based tools may be used to support screening; all resumes are reviewed by a member of our team.
Added 7 mins ago
R
Partnerships Manager
Relay
Remote, Canada
- Full-time
- Remote
Stage 1: A 45-minute Google Meet video call with a member of the Talent team
Added 7 mins ago
YT
Child & Youth Counsellor- Inpatient Units (Part-time)
YOUTHDALE TREATMENT CENTRES
Toronto, ON
- Part-time
…young people in Youthdale’s programs on a day-to-day basis. A member of an inter-professional team, the Child & Youth Counsellor is responsible for carrying a primary care…
Added 22 mins ago
Retail Sales & Delivery Associate
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Team member discount and access to other perks like Perkopolis, Goodlife and many more!
Added 22 mins ago
Director of Information Technology
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St. Thomas, ON
As a member of the senior leadership team, the Director provides advice and recommendations regarding technology investments, cybersecurity risks, governance frameworks, capital planning,…
Added 22 mins ago
GC
Fitness Coach (Part Time)
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Toronto, ON · North York, ON
- Part-time
Team Communication: Collaborate with supervisors and fellow team members to improve operations and member satisfaction. Share information clearly and consistently to support a unified team…
Added 22 mins ago
Clinic Secretary - Family Practice Health Centre
Women's College Hospital
Toronto, ON
…and health system solutions. If you're ready to be part of a team that is revolutionizing the future of healthcare, then you will want to join an institution where the possibilities for…
Added 22 mins ago
Pharmacy Technician - Pharmacy
Women's College Hospital
Toronto, ON
As an integral member of the Pharmacy team, the Pharmacy Technician will be responsible for the technical aspects of drug distribution and quality assurance. They are also responsible for…
Added 22 mins ago
G
Leasing Representative (Part-Time)
Greyspring
Montreal, QC
- Part-time
…and evolving organization, we are continuously improving our operations, processes, and resident experience as our portfolio expands. We value adaptability, accountability, strong service,…
Added 22 mins ago
G
Leasing Representative
Greyspring
Montreal, QC
- Full-time
…and evolving organization, we are continuously improving our operations, processes, and resident experience as our portfolio expands. We value adaptability, accountability, strong service,…
Added 22 mins ago
G
Regional Property Manager
Greystar
Edmonton, AB
- Full-time
Supports and executes the Company’s strategies related to property management operations by directing the team members on the assigned portfolio of properties, and by implementing the…
Added 22 mins ago
Administrative Coordinator, Administration Network
University of Saskatchewan
Saskatoon, SK
…direction from the JSGS Director of Administration and is a key member of the administrative support…
Added 22 mins ago
TM
Team of two - Property Administrator and Suprintendent Couple
Tribe Management inc
Toronto, ON
- $40,000 to $42,000 CAD / year
- Full-time
As a member of the property management team, the key responsibilities of the Property Administrator include but are not limited to:
Added 22 mins ago
BI
Food Service Team Member
Bento Inc.
Magog, QC
- $16.6 to $20 CAD / hour
- Part-time
Join Team Bento and be a part of our group of companies which operates more than 12000 locations globally. With operations across Canada and United States, Bento brings together a dynamic…
Added 22 mins ago
HD
Temporary Specialist - Building Performance and Asset Management , JWS (35hrs)
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Ability to work as a collaborative team member
Added 22 mins ago
LF
Business Systems Analyst
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Toronto, ON
- Contract
Lane Four is growing! We hope you will consider joining our amazing team of heroes!
Added 22 mins ago
EL
Security DevOps Engineer
EnStream LP
Toronto, ON
- Full-time
…network data held by trusted telco networks. At EnStream, every team member plays a critical role in shaping our strategy and delivering meaningful impact across…
Added 22 mins ago
LF
Salesforce Consultant
Lane Four
Toronto, ON
- Full-time
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Added 22 mins ago
S
Director, Commercial Leasing
SHAPE
Vancouver, BC
- Full-time
As an ambassador of SHAPE’s exciting projects, the Director of Leasing will manage the leasing team in communicating with prospective tenants, preparing marketing information, and…
Added 37 mins ago
IO
Vice President, Global Expansion (FTE)
Invest Ottawa
Ottawa, ON
- Full-time
Reporting to the President and CEO, the Vice President, Global Expansion is a key member of Invest Ottawa's Executive Leadership Team, responsible for advancing Ottawa's global…
Added 37 mins ago
B
Associate Director
BMO
Toronto, ON · FCP
- Full-time
As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our…

BMO Insurance

Bilingual BMO Insurance Service Centre Analyst

Toronto, ON, Canada

$40,500.00 - $80,000.00 · Full-time

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Job details

Pay: $40,500.00 - $80,000.00
Job type: Full-time
Apply by: Dec 5, 2026
Experience: 2-3 years of experience in insurance, financial services, or customer operations.
Posting language: English
Posted: Nov 5, 2026

Original job description

#bmoinsurance

The Bilingual BMO Insurance Service Center (BISC) Analyst will play a key role in supporting the bank's purpose of "Boldly Grow the Good in Business and Life.” As an integral member of the BMO Retail Insurance Operations Team, the BISC Analyst is responsible for handling customer inquiries, supporting internal partners, processing complex insurance transactions, and investigating complaints related to insurance products and services. This role also helps drive customer retention through proactive outreach and by delivering customer-first solutions.

Key Responsibilities

Operations:

Handle complex insurance inquiries and process non-routine transaction accurately.
Investigate escalated complaints and provide resolution recommendations to management.
Analyze reports to support compliance and identify process improvements.
Collaborate with internal teams and insurance partners to meet service goals.
Prioritize tasks to meet Standard level agreement (SLA), escalate issues as needed.
Support training, process updates, and operational improvements.
Ensure adherence to policies, procedures, and regulatory requirements.

Customer Interactions & Retention:

Deliver professional, empathetic service across phone, email, and written channels.
Engage with customers to understand insurance needs and offer tailored solutions, using a consultative, client - first approach.
Conduct proactive outreach to educate customer on insurance benefits.
Provide product guidance to support branch teams and retention goals.
Log and track all interactions for reporting and insights.
Resolve complaints with customer first approach to ensure satisfaction.

Qualifications:

2-3 years of experience in insurance, financial services, or customer operations.
In-depth knowledge of Creditor Insurance Products.
Strong analytical, problem-solving and communication skills.
Bilingual (English/French) required.
Confidence in handling sensitive matters independently and professionally.
Experience in customer retention, complaint resolution is an asset.
Tech-savvy with comfort using CRM platforms, digital tools, and virtual client engagement methods.
Growth mindset with a genuine passion for continuous learning and career advancement.

Why Work at BMO:

Be part of a purpose-driven organization focused on helping customers and communities.
Work in a supportive and inclusive team environment that values teamwork and personal growth.
Access career development, training, and advancement opportunities.
Make a meaningful impact through customer-focused problem solving.
Contribute to an organization that values innovation, integrity and continuous improvement.

Salary:

$40,500.00 - $80,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

Handle complex insurance inquiries and transactions, investigate escalated complaints, and support compliance, service goals, and operational improvements. Provide empathetic customer service, conduct proactive outreach, offer insurance guidance, and support customer retention.

Requirements

Requires 2–3 years of experience in insurance, financial services, or customer operations, in-depth knowledge of creditor insurance products, and bilingual English-French proficiency. Candidates should have strong analytical, problem-solving, and communication skills, be comfortable handling sensitive matters independently, and be proficient with CRM and digital tools.

Skills

Insurance Operations
Creditor Insurance Products
Customer Service
Customer Retention
Complaint Resolution
Analytical Skills
Problem-Solving
Communication
Bilingual English-French
Complex Transaction Processing
Regulatory Compliance
CRM Platforms
Digital Tools
Virtual Client Engagement
Proactive Customer Outreach
Process Improvement

Benefits

Health Insurance
Tuition Reimbursement
Accident Insurance
Life Insurance
Retirement Savings Plans
Career Development
Training
Advancement Opportunities

Visa sponsorship

Not detected in the job text

Keywords

BMO Insurance Service Centre
Retail Insurance Operations
Creditor Insurance Products
Insurance Inquiries
Insurance Transactions
Complaint Investigation
Complaint Resolution
Customer Retention
Customer Outreach
Customer-First Service
English-French Bilingualism
Financial Services
Customer Operations
Regulatory Requirements
Compliance
Service Level Agreements
CRM Platforms
Digital Tools
Virtual Client Engagement
Operational Improvements
Process Updates
Report Analysis
Insurance Product Guidance

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