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Added 26 mins ago
Fund Accountant
SGGG Fund Services Inc.
Toronto, ON
We are seeking an organized and detail-oriented Fund Accountant to join our team. Reporting to the Manager, Fund Accounting, this entry-level role supports operational excellence by…
Added 26 mins ago
Estimator
Kirmac Collision and Autoglass
Maple Ridge, BC
…contributions. Our Learning & Development Program allows every team member to learn new skills and expand their expertise. If you want to work someplace where you can grow, and your ideas…
Added 26 mins ago
Auto Body Apprentice
Kirmac Collision and Autoglass
Kelowna, BC
…contributions. Our Learning & Development Program allows every team member to learn new skills and expand their expertise. If you want to work someplace where you can grow, and your ideas…
Added 26 mins ago
Automotive Service Technician - Subaru
The Jim Pattison Auto Group
Winnipeg, MB
Jim Pattison Subaru on Regent is seeking a Service Technician to join our team. In this role, you’ll be a key member of our Service Department, accurately diagnosing, repairing, and…
Added 26 mins ago
TS
Store Associate
The Salvation Army Canada and Bermuda Territory
Vancouver, BC · BC · West Vancouver Thrift Store
- Part-time
Demonstrate ability to work independently and participate as an active and responsible team member in a cooperative team environment.
Added 26 mins ago
LH
Massage Therapist
Lifemark Health Group
Cold Lake, AB
- Full-time
As a Lifemark Registered Massage Therapist, you’ll be a vital member of a multidisciplinary team, empowering individuals to overcome challenges, improve their mobility, and achieve their…
Added 26 mins ago
AH
Food Service I
Alberta Health Services
Two Hills, AB
- Part-time
…on patient and resident focused health care as a dedicated member of the Nutrition Food Service (NFS) team. NFS is a provincial service that is committed to providing nutritious, healthy,…
Added 26 mins ago
AH
Occupational Therapist I
Alberta Health Services
Peace River, AB
- Part-time
…educator, or advocate and function as an integral health care team member. You will engage individuals, groups, and communities to enable meaningful and chosen occupations, including…
Added 26 mins ago
AH
Occupational Therapist I
Alberta Health Services
High Level, AB
- Full-time
…educator, or advocate and function as an integral health care team member. You will engage individuals, groups, and communities to enable meaningful and chosen occupations, including…
Added 26 mins ago
AH
Health Care Aide
Alberta Health Services
Brooks, AB
- Part-time
…space with 9 transition and 5 CTB/Palliative care beds. As a member of the CoAct team, you the Health Care Aide will provide excellent patient and resident family centered care. Client care…
Added 26 mins ago
AH
Undergraduate Nurse
Alberta Health Services
Wainwright, AB
- Part-time
…of Registered Nurse (RN) practice. The UNE is an unregulated member of the interprofessional health care team who provides Patient Centered Care with the supervision of a RN. The UNE is…
Added 26 mins ago
AH
Health Care Aide
Alberta Health Services
Stettler, AB
- Part-time
As a Health Care Aide (HCA), you will work as a collaborative member of the multidisciplinary team, providing personal assistance by supporting activities of daily living and delivering…
Added 26 mins ago
AH
Health Care Aide
Alberta Health Services
Coronation, AB
- Part-time
As a member of our nursing care team, you will demonstrate genuine interest and respect for our clients and utilize your knowledge, skills, and abilities to competently provide direct…
Added 26 mins ago
AH
Health Care Aide - Long Term Care
Alberta Health Services
Elk Point, AB
- Part-time
As a Health Care Aide (HCA), you will work as a collaborative member of the multidisciplinary team, providing personal assistance by supporting activities of daily living and delivering…
Added 26 mins ago
AH
Social Worker II
Alberta Health Services
Brooks, AB
- Full-time
As a Social Worker II, you will be a member of an inter-disciplinary team and provides a range of social work services to patients and their families. Your services may include:…
Added 26 mins ago
AH
Health Care Aide - Acute Care
Alberta Health Services
Elk Point, AB
- Part-time
As a Health Care Aide (HCA), you will work as a collaborative member of the multidisciplinary team, providing personal assistance by supporting activities of daily living and delivering…
Added 26 mins ago
AH
Environmental Services
Alberta Health Services
Pincher Creek, AB
- Part-time
In keeping with Alberta Health Services' Mission Statement and Values, and as an integral member of the Environmental Services Team, the Environmental Services staff is responsible for…
Added 26 mins ago
AH
Registered Nurse
Alberta Health Services
Drayton Valley, AB
- Temporary
…30-bed unit. This combined unit fosters a strong collaborative team environment with Nurses, Physicians, Unit Clerks, and Health Care Aides. Reporting to the Unit Manager, the RN will be…
Added 26 mins ago
AH
Health Care Aide
Alberta Health Services
Milk River, AB
- Part-time
As a Health Care Aide (HCA), you will work as a collaborative member of the multidisciplinary team, providing personal assistance by supporting activities of daily living and delivering…
Added 26 mins ago
AH
Health Care Aide
Alberta Health Services
Coronation, AB
- Part-time
As a member of our nursing care team, you will demonstrate genuine interest and respect for our clients and utilize your knowledge, skills, and abilities to competently provide direct…
Added 26 mins ago
AH
Health Care Aide
Alberta Health Services
High River, AB
- Part-time
As a Health Care Aide (HCA), you will work as a collaborative member of the multidisciplinary team, providing personal assistance by supporting activities of daily living and delivering…
Added 26 mins ago
AH
Health Care Aide
Alberta Health Services
Canmore, AB
- Part-time
As a Health Care Aide (HCA) with the Rural West Canmore & Banff Home Care team, you will provide personal care and support to clients in their homes and lodge settings. You will practice as…
Added 26 mins ago
AH
Registered Nurse
Alberta Health Services
Wetaskiwin, AB
- Part-time
…providers, patients and families. The RN will also work as a member of a health care team, collaborating on the delivery of care to meet the needs of the patients/clients. The RN…
Added 26 mins ago
AH
Food Service I
Alberta Health Services
High River, AB
- Part-time
Imagine a supportive employer, fantastic work-life balance, and the opportunity to make a difference. As a dedicated member of the Nutrition Food Service (NFS) team, you could make a…
Added 26 mins ago
AH
Licensed Practical Nurse
Alberta Health Services
Wetaskiwin, AB
- Part-time
…surgical/medical/telemetry. They foster a strong collaborative team environment with Nurses, Physicians, Unit Clerks, and Health Care Aides. This position will report to the Unit Manager -…

BMO Insurance

Bilingual BMO Insurance Service Centre Analyst

Toronto, ON, Canada

$40,500.00 - $80,000.00 · Full-time

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Job details

Pay: $40,500.00 - $80,000.00
Job type: Full-time
Apply by: Dec 5, 2026
Experience: 2-3 years of experience in insurance, financial services, or customer operations.
Posting language: English
Posted: Nov 5, 2026

Original job description

#bmoinsurance

The Bilingual BMO Insurance Service Center (BISC) Analyst will play a key role in supporting the bank's purpose of "Boldly Grow the Good in Business and Life.” As an integral member of the BMO Retail Insurance Operations Team, the BISC Analyst is responsible for handling customer inquiries, supporting internal partners, processing complex insurance transactions, and investigating complaints related to insurance products and services. This role also helps drive customer retention through proactive outreach and by delivering customer-first solutions.

Key Responsibilities

Operations:

Handle complex insurance inquiries and process non-routine transaction accurately.
Investigate escalated complaints and provide resolution recommendations to management.
Analyze reports to support compliance and identify process improvements.
Collaborate with internal teams and insurance partners to meet service goals.
Prioritize tasks to meet Standard level agreement (SLA), escalate issues as needed.
Support training, process updates, and operational improvements.
Ensure adherence to policies, procedures, and regulatory requirements.

Customer Interactions & Retention:

Deliver professional, empathetic service across phone, email, and written channels.
Engage with customers to understand insurance needs and offer tailored solutions, using a consultative, client - first approach.
Conduct proactive outreach to educate customer on insurance benefits.
Provide product guidance to support branch teams and retention goals.
Log and track all interactions for reporting and insights.
Resolve complaints with customer first approach to ensure satisfaction.

Qualifications:

2-3 years of experience in insurance, financial services, or customer operations.
In-depth knowledge of Creditor Insurance Products.
Strong analytical, problem-solving and communication skills.
Bilingual (English/French) required.
Confidence in handling sensitive matters independently and professionally.
Experience in customer retention, complaint resolution is an asset.
Tech-savvy with comfort using CRM platforms, digital tools, and virtual client engagement methods.
Growth mindset with a genuine passion for continuous learning and career advancement.

Why Work at BMO:

Be part of a purpose-driven organization focused on helping customers and communities.
Work in a supportive and inclusive team environment that values teamwork and personal growth.
Access career development, training, and advancement opportunities.
Make a meaningful impact through customer-focused problem solving.
Contribute to an organization that values innovation, integrity and continuous improvement.

Salary:

$40,500.00 - $80,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

Handle complex insurance inquiries and transactions, investigate escalated complaints, and support compliance, service goals, and operational improvements. Provide empathetic customer service, conduct proactive outreach, offer insurance guidance, and support customer retention.

Requirements

Requires 2–3 years of experience in insurance, financial services, or customer operations, in-depth knowledge of creditor insurance products, and bilingual English-French proficiency. Candidates should have strong analytical, problem-solving, and communication skills, be comfortable handling sensitive matters independently, and be proficient with CRM and digital tools.

Skills

Insurance Operations
Creditor Insurance Products
Customer Service
Customer Retention
Complaint Resolution
Analytical Skills
Problem-Solving
Communication
Bilingual English-French
Complex Transaction Processing
Regulatory Compliance
CRM Platforms
Digital Tools
Virtual Client Engagement
Proactive Customer Outreach
Process Improvement

Benefits

Health Insurance
Tuition Reimbursement
Accident Insurance
Life Insurance
Retirement Savings Plans
Career Development
Training
Advancement Opportunities

Visa sponsorship

Not detected in the job text

Keywords

BMO Insurance Service Centre
Retail Insurance Operations
Creditor Insurance Products
Insurance Inquiries
Insurance Transactions
Complaint Investigation
Complaint Resolution
Customer Retention
Customer Outreach
Customer-First Service
English-French Bilingualism
Financial Services
Customer Operations
Regulatory Requirements
Compliance
Service Level Agreements
CRM Platforms
Digital Tools
Virtual Client Engagement
Operational Improvements
Process Updates
Report Analysis
Insurance Product Guidance

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