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Added 6 mins ago
Speech Language Pathologist Masters
HealthCareersInSask.ca
Saskatoon, SK
Full-time
Job Description: Reporting directly to the manager, primary health, the Speech Language Pathologist is responsible for providing diagnostic, therapeutic and consultative services to…
Added 20 mins ago
Manager, Community Safety Wellbeing & Project Management
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Toronto, ON · North York, ON
Full-time
Reporting to the Senior Director, Community Safety Unit, the Manager, CSWB Implementation and Project Management provides disciplined implementation, project-management and coordination…
Added 21 mins ago
Pharm D Degree
HealthCareersInSask.ca
Regina, SK
Full-time
Job Description: The Pharmacist- PharmD- Degree is accountable for performing those duties that enable pharmacy services to be provided to the staff and patients of the Saskatchewan Health…
Added 21 mins ago
Physical Therapist Degree Senior
HealthCareersInSask.ca
Regina, SK
Part-time
…caseload and provides direct care to clients. Reports directly to…
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Pharm D Degree
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Full-time
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Added 21 mins ago
Nurse A - Registered Nurse General Duty Nurse
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…care to clients. The Registered Nurse is responsible to the Manager of a designated…
Added 21 mins ago
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…capabilities. RSA provides the foundational platforms, frameworks, and shared services that enable Mastercard to process payments at global scale with high throughput, low latency,…
Added 21 mins ago
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Registered Nurse (N2) - Cardiology Input Unit -5A/6A/PRU
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Added 21 mins ago
Registered Nurse (N2) - Cardiology Input Unit -5A/6A/PRU
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Grow your career in the Winnipeg Health Region! Our team provides a spectrum of health care services through an integrated network of sites, services and organizations. We’re united by a…
Added 21 mins ago
Registered Nurse (N2) - Cardiology Input Unit -5A/6A/PRU
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Added 21 mins ago
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Added 21 mins ago
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…Mi’kma’ki and providing care to those across Atlantic Canada is a shared privilege with the original inhabitants who have lived here for many thousands of years prior to colonization. There…
Added 21 mins ago
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Added 35 mins ago
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Added 36 mins ago
Staff Product Manager
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$180,000 to $190,000 CAD / year
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Added 36 mins ago
Staff Data Scientist, Applied ML
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Added 50 mins ago
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Under the supervision of the Program Manager and in close collaboration with the Program leaders and the other program assistant(s), the incumbent provides personalized administrative and…
Added 50 mins ago
Registered Technologist, Shared Hospital Laboratory
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Shared Hospital Laboratory Inc. (SHL) is an independent corporation owned and operated by Scarborough Health Network, North York General Hospital, Michael Garron Hospital and Sunnybrook…
Added 50 mins ago
Laboratory Assistant, Shared Hospital Laboratory
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Shared Hospital Laboratory Inc. (SHL) is an independent corporation owned and operated by Scarborough Health Network, North York General Hospital, Michael Garron Hospital and Sunnybrook…
Added 50 mins ago
Principal Product Manager -Technical
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…capabilities. RSA provides the foundational platforms, frameworks, and shared services that enable Mastercard to process payments at global scale with high throughput, low latency,…

Closed listing

BMO Insurance

Bilingual Customer Support Representative, BMO Insurance

SK, Canada
Saskatchewan, Canada, Canada

Pay: $37,000.00 - $70,000.00
Job type: Full-time
Closing date: Sep 23, 2026
Posting language: English
Posted: Aug 24, 2026

This opening has closed.

The original listing is kept below for reference.

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Similar jobs hiring now

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Search current openings

Original job description

Archived listing. The details below describe a past opening.

#bmoinsurance

At BMO Insurance, we are continuing to expand our reach and enhance the client experience through innovative service offerings. As a Customer Support Representative, you will be part of a dynamic, high-performing team supporting bank clients with their group insurance needs. This role offers an exciting opportunity to contribute to a growing area of the business while building valuable experience within one of Canada’s leading financial institutions. As a Bilingual Customer Support Representative, you will play a key role in supporting clients as they navigate their insurance options. You will provide clear information, guide clients to the appropriate digital tools, and ensure a seamless and efficient experience.

Key Responsibilities:

Engage with BMO bank clients through inbound and outbound channels to support group insurance products.
Provide general information on group insurance products and guide clients to appropriate online resources and tools.
Direct clients to complete their applications through digital platforms, ensuring a smooth and efficient process.
Support the enrollment of customers in travel insurance by guiding them through the required steps and ensuring a seamless client experience.
Meet and exceed performance metrics, including call handling, client experience, and service quality standards.
Utilize internal systems and tools to track interactions and support client follow-ups as needed.
Identify opportunities to enhance the client experience through effective communication and service.
Stay current on BMO Insurance product offerings, market trends, regulatory changes, and competitor activity.
Adhere to all regulatory guidelines and internal policies while ensuring no advisory services are provided.
Ensure accurate documentation of all client interactions in accordance with compliance standards and audit requirements.
Champion BMO’s values and ensure a high standard of integrity and professionalism in every client interaction.

Qualifications & Experience:

English and Bilingual (French/English) proficiency is required.
Previous experience in customer service, sales, or contact center environments is preferred.
Strong communication and interpersonal skills with a client-first mindset.
Ability to clearly explain information and guide clients through processes.
Comfortable using digital tools, CRM platforms, and virtual engagement channels.
Results-oriented with the ability to work in a fast-paced, performance-driven environment.
Growth mindset with a genuine passion for continuous learning and career advancement.
Experience in customer retention, complaint resolution is an asset.

Why Join BMO Insurance?

Be part of a brand new, fast-growing team with strong support from one of Canada’s leading financial institutions.
Competitive compensation, benefits, and incentive structure.
Continuous learning and development opportunities, with access to BMO’s extensive training resources.
A dynamic, inclusive, and collaborative culture where innovation and customer impact are valued every day.

Salary:

$37,000.00 - $70,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

About employer

More about this job

Responsibilities

Support bank clients with group insurance products through inbound and outbound channels. Guide clients toward digital tools for applications and enrollment while meeting performance and quality metrics.

Requirements

Requires proficiency in both English and French with a strong client-first mindset. Previous experience in customer service or contact centers is preferred, along with comfort using CRM platforms.

Skills

Bilingualism
French Proficiency
English Proficiency
Customer Service
Contact Center Operations
CRM Platforms
Communication Skills
Interpersonal Skills
Complaint Resolution
Customer Retention
Digital Tool Proficiency

Benefits

Health Insurance
Tuition Reimbursement
Accident Insurance
Life Insurance
Retirement Savings Plans
Performance-based Incentives
Discretionary Bonuses

Visa sponsorship

Not detected in the job text

Keywords

Group Insurance
Travel Insurance
Financial Services
BMO Insurance
CRM
Customer Experience
Call Handling
Compliance Standards
Audit Requirements
Regulatory Guidelines
Digital Platforms
Virtual Engagement
Insurance Enrollment

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