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Added 4 mins ago
Regional Director of Operations
Executive Group Real Estate & Hotels
Vancouver, BC
Full-time
…results. You will be a coach, problem solver, operator and business…
Added 4 mins ago
Animal Resources Division Manager – Montreal General Hospital Site
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
Full-time
Elaborate and formulate strategic business plans
Added 4 mins ago
Regional Director, Cleaning Services
BGIS
Toronto, ON
Full-time
Identify and lead new business opportunities, oversee the development of fund raising plans and write funding proposals to increase the funds of the organization
Added 4 mins ago
Clinical Trial Financial Control Analyst, Oncology Portfolio
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
Full-time
Education: Bachelor's degree in Accounting, Finance, Business Administration, or a related field.
Added 4 mins ago
General Manager/Managing Partner
AutoIQ Dealership Group
Oakville, ON
Full-time
Demonstrated skills in strategic planning, business development, and P&L management, including budgeting, forecasting, and performance analysis.
Added 4 mins ago
Front End - Cashier
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Oakville, ON
What began as a meat delivery business in Stellarton, Nova Scotia has grown to over 128,000 teammates at corporate-owned and franchised store locations. Sobeys Capital Incorporated and its…
Added 4 mins ago
Produce - Clerk Produce
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Oakville, ON
What began as a meat delivery business in Stellarton, Nova Scotia has grown to over 128,000 teammates at corporate-owned and franchised store locations. Sobeys Capital Incorporated and its…
Added 34 mins ago
Material Handler
Husky Technologies
Bolton, ON
Full-time
As a Material Handler in our Molds Business, you are responsible for receiving, processing, sorting and delivering incoming material to appropriate work areas and/or responsible for…
Added 34 mins ago
Senior Digital UX Designer
iPartner Consulting
Toronto, ON
Contract
Ability to collaborate closely with Product Owners, Developers and business stakeholders
Added 34 mins ago
Director, E-commerce & Digital Growth, Agricultural Retail
Talencore
ON · London (Sunningdale / West Masonville / Medway / NE Hyde Park / East Fox Hollow), Ontario
Full-time
Improve business-account registration, onboarding, activation and repeat ordering.
Added 48 mins ago
AUTOMOTIVE PARTS SALESPERSON
WestCan Auto Parts
Coquitlam, BC
Full-time
Added 48 mins ago
Account Manager
T&P Turkey
Toronto, ON
Full-time
Strategic Thinking: Contributing to creative briefs and brand positioning discussions, demonstrating a deep understanding of the client's business.
Added 48 mins ago
Associate Program Manager - Strategic Initiatives
SecondWind by Joveo
Canada
Full-time
…company priorities. This includes everything from scaling new business lines and optimizing global operations to steering data-driven decision-making and enabling cross-functional…
Added 48 mins ago
Sales Engineer
Vantiva
Toronto, ON
Full-time
Our strong commitment to sustainability and responsible business practices has earned us multiple Gold and Platinum Medals from EcoVadis for environmental and social performance. These…
Added 48 mins ago
Associate Director of the Minnesota Rehabilitation and Reinvestment Act (State Prog Admin Manager Senior)
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
Full-time
…required for team meetings or as requested by management to meet business needs. Completion of a telework agreement will be required. Please review the Telework Policy for…
Added 48 mins ago
Spare Parts Coordinator
Husky Technologies
Bolton, ON
Full-time
Provide global support based on prevailing business initiatives on the quote/order process.
Added 48 mins ago
Project Manager, Sales Enablement & Executive Customer Engagement
Husky Technologies
Bolton, ON
Full-time
Bachelor's degree in Marketing, Business, Communications, Engineering, or a related field.
Added 48 mins ago
Internal Auditor (Business Control & IT)
Husky Technologies
Bolton, ON
Full-time
Title: Internal Auditor (Business Control & IT)
Added 48 mins ago
Master Data Mgmt Analyst
Husky Technologies
Bolton, ON
Full-time
…data records in the appropriate systems in compliance with business policies, documented procedures and data quality…
Added 48 mins ago
Designer, Development (Electrical)
Husky Technologies
Bolton, ON
Full-time
Understand design requirements including business needs, customer discussions, internal standards, and industry regulations
Added 48 mins ago
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
Full-time
We are looking for a high-impact Finance Manager FP&A to act as a true business partner to our Product Line leadership team.
Added 48 mins ago
VP, Accounting & Controllership (Husky)
Husky Technologies
Bolton, ON
Full-time
Ensure the integrity, consistency, and accuracy of financial reporting across all legal entities and business units.
Added 48 mins ago
Assembly Technician
Husky Technologies
Bolton, ON
Full-time
Cross-train in other areas within the business, and train other team members
Added 48 mins ago
ESG-Intern
Husky Technologies
Bolton, ON
Part-time
Data Collection: Gather ESG-related data from various departments and business units using Husky's global ESG platform to support reporting requirements and customer sustainability requests.
Added 48 mins ago
Advanced Applications Blow Molding Specialist
Husky Technologies
Bolton, ON
Full-time
Collaborate with business development teams and customers to understand technical challenges and develop practical application and processing solutions

BMO Insurance

Bilingual Customer Support Representative, BMO Insurance

NT, Canada
Northwest Territories, Canada, Canada

Pay: $37,000.00 - $70,000.00
Job type: Full-time
Apply by: Oct 23, 2026
Posting language: English
Posted: Sep 14, 2026

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Original job description

#bmoinsurance

At BMO Insurance, we are continuing to expand our reach and enhance the client experience through innovative service offerings. As a Customer Support Representative, you will be part of a dynamic, high-performing team supporting bank clients with their group insurance needs. This role offers an exciting opportunity to contribute to a growing area of the business while building valuable experience within one of Canada’s leading financial institutions. As a Bilingual Customer Support Representative, you will play a key role in supporting clients as they navigate their insurance options. You will provide clear information, guide clients to the appropriate digital tools, and ensure a seamless and efficient experience.

Key Responsibilities:

Engage with BMO bank clients through inbound and outbound channels to support group insurance products.
Provide general information on group insurance products and guide clients to appropriate online resources and tools.
Direct clients to complete their applications through digital platforms, ensuring a smooth and efficient process.
Support the enrollment of customers in travel insurance by guiding them through the required steps and ensuring a seamless client experience.
Meet and exceed performance metrics, including call handling, client experience, and service quality standards.
Utilize internal systems and tools to track interactions and support client follow-ups as needed.
Identify opportunities to enhance the client experience through effective communication and service.
Stay current on BMO Insurance product offerings, market trends, regulatory changes, and competitor activity.
Adhere to all regulatory guidelines and internal policies while ensuring no advisory services are provided.
Ensure accurate documentation of all client interactions in accordance with compliance standards and audit requirements.
Champion BMO’s values and ensure a high standard of integrity and professionalism in every client interaction.

Qualifications & Experience:

English and Bilingual (French/English) proficiency is required.
Previous experience in customer service, sales, or contact center environments is preferred.
Strong communication and interpersonal skills with a client-first mindset.
Ability to clearly explain information and guide clients through processes.
Comfortable using digital tools, CRM platforms, and virtual engagement channels.
Results-oriented with the ability to work in a fast-paced, performance-driven environment.
Growth mindset with a genuine passion for continuous learning and career advancement.
Experience in customer retention, complaint resolution is an asset.

Why Join BMO Insurance?

Be part of a brand new, fast-growing team with strong support from one of Canada’s leading financial institutions.
Competitive compensation, benefits, and incentive structure.
Continuous learning and development opportunities, with access to BMO’s extensive training resources.
A dynamic, inclusive, and collaborative culture where innovation and customer impact are valued every day.

Salary:

$37,000.00 - $70,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

Support BMO bank clients with group insurance inquiries through inbound and outbound channels, provide general product information, and guide clients to digital resources and application or enrollment steps. Track and document client interactions, meet service and performance standards, follow regulatory and internal policies without providing advisory services, and maintain current product knowledge.

Requirements

English and French proficiency is required, along with strong communication and interpersonal skills and the ability to explain information and guide clients through processes. Customer service, sales, or contact center experience is preferred; comfort with digital tools and CRM platforms, a client-first mindset, and the ability to work in a fast-paced environment are also expected.

Skills

Bilingual Communication
Customer Service
Sales
Inbound and Outbound Call Handling
Group Insurance Support
Client Communication
Digital Tool Guidance
Customer Enrollment Support
Performance Metrics
CRM Platforms
Client Follow-Up
Complaint Resolution
Customer Retention
Regulatory Compliance
Accurate Documentation
Interpersonal Skills

Benefits

Health Insurance
Tuition Reimbursement
Accident Insurance
Life Insurance
Retirement Savings Plans
Performance-Based Incentives
Discretionary Bonuses

Visa sponsorship

Not detected in the job text

Keywords

BMO Insurance
Group Insurance
Travel Insurance
Customer Support
Client Experience
Inbound Calls
Outbound Calls
Digital Platforms
Online Resources
Customer Enrollment
CRM Platforms
Virtual Engagement Channels
Call Handling
Service Quality
Performance Metrics
Client Follow-Up
Customer Retention
Complaint Resolution
Regulatory Guidelines
Compliance
Audit Requirements
Insurance Product Offerings
Market Trends
Competitor Activity
Financial Services

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