Jobs in Canada

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Added 39 mins ago
Bookkeeper
PADS Financial
Montreal, QC
Full-time
Pads is shaking up the lending space in Canada with excellent, honest client service, advanced technology and a 100% online application process.
Added 39 mins ago
Community Disability Worker (Part-time)
Catholic Social Services Alberta
Delburne, AB
Part-time
Catholic Social Services is committed to fostering a diverse and representative workforce. In an effort to enrich our agency and reflect the communities we serve, we welcome applications…
Added 2 hours ago
Banking advisor
National Bank of Canada
Kamloops, BC
Full-time
Required skills: Brand Ambassadorship, Client Education, Client Engagement, Client-focused, Digital literacy, Driving Results, Empathy, Finance, Funding, Information Analysis, Insurance,…
Added 3 hours ago
Temporary Community Safety Services Manager
City of Saint John
Saint John, NB
Full-time
coaching and supporting CSS staff to ensure consistent, fair and effective enforcement and engagement.
Added 11 hours ago
Banking Advisor
National Bank of Canada
Red Deer, AB
Full-time
Required skills: Brand Ambassadorship, Client Education, Client Engagement, Client-focused, Digital literacy, Driving Results, Empathy, Finance, Funding, Information Analysis, Insurance,…
Added 11 hours ago
Banking Advisor
National Bank of Canada
Courtenay, BC
Full-time
Required skills: Brand Ambassadorship, Client Education, Client Engagement, Client-focused, Digital literacy, Driving Results, Empathy, Funding, Insurance, Investments, Learning Agility,…
Added 15 hours ago
Bilingual Customer Support Representative, BMO Insurance
BMO Insurance
NT · Northwest Territories, Canada
Full-time
At BMO Insurance, we are continuing to expand our reach and enhance the client experience through innovative service offerings. As a Customer Support Representative, you will be part of a…
Added 16 hours ago
Temporary Community Safety Services Manager
City of Saint John
Saint John, NB
Full-time
coaching and supporting CSS staff to ensure consistent, fair and effective enforcement and engagement.
Added 16 hours ago
Client service representative - Val-d'Or
CIBC
Val-d'Or, QC
Full-time
…products to help clients with their day-to-day banking needs. As a Client Service Representative, whether it’s answering questions, assisting with transactions, or proactively connecting…
Added 17 hours ago
Client Associate (IR licensed) CIBC Wood Gundy
CIBC
Toronto, ON
Full-time
Client Engagement - Focus on each client's experience and connect on a personal level to make every interaction meaningful. Anticipate client needs and communicate promptly with your team…
Added 17 hours ago
Client Associate (IR licensed) CIBC Wood Gundy
CIBC
Thornhill, ON
Full-time
Client Engagement - Focus on each client's experience and connect on a personal level to make every interaction meaningful. Anticipate client needs and communicate promptly with your team…
Added 1 day ago
BANKING ADVISOR
National Bank of Canada
Drummondville, QC
Full-time
This role offers opportunities for development. By obtaining your mutual fund representative licence, if you don’t already have it, you’ll be able to progress in your role and expand your…
Added 1 day ago
BANKING ADVISOR
National Bank of Canada
Drummondville, QC
Full-time
This role offers opportunities for development. By obtaining your mutual fund representative licence, if you don’t already have it, you’ll be able to progress in your role and expand your…
Added 1 day ago
Winter Intern 2027 - Marketing
IG Wealth Management
ON · Ontario, Canada
Internship
…will involve researching and analyzing both third party and client data reports, compiling content for campaigns, and contributing to a playbook initiative that codifies marketing best…
Added 1 day ago
Community Disability Worker I (Full-time)
Catholic Social Services Alberta
Red Deer, AB
Full-time
Catholic Social Services is committed to fostering a diverse and representative workforce. In an effort to enrich our agency and reflect the communities we serve, we welcome applications…
Added 1 day ago
Bilingual Customer Experience Representative
TTI, Inc.
Toronto, ON
Full-time
We are looking for an enthusiastic and experienced individual to fill the role of Customer Experience Representative. The Customer Experience Representative will be responsible for…
Added 1 day ago
Client Representative
Hydra Pure Group
St. Catharines, ON
Full-time
Added 1 day ago
Customer Service Representative, Investors Edge - 6 Months Contract
CIBC
Toronto, ON
Full-time
…Edge), via phone and online channel. As a Customer Service Representative, you can make a meaningful impact in the lives of our clients by using your exceptional interpersonal and…
Added 1 day ago
Customer Service Representative, ISI Contact Center - Bilingual
CIBC
Montreal, QC
Full-time
…Edge), via phone and online channel. As a Customer Service Representative, you can make a meaningful impact in the lives of our clients by using your exceptional interpersonal and…
Added 1 day ago
Mobile Financial Services Representative
CIBC
Boucherville, QC · Brossard, QC · Candiac, QC · Saint-Bruno, QC
Full-time
As a member of the Personal and Business Banking team, you’ll deliver an exceptional client experience to support CIBC’s vision of leadership in client relationships and increased client…
Added 1 day ago
Client Engagement Representative
CIBC
Campbell River, BC · CampbellRiver-StAnns&IslandHwy
Full-time
As a member of the Personal and Business Banking Team, you’ll work in a fast-paced Banking Centre. As a Client Engagement Representative, you will be the first point of contact for most…
Added 1 day ago
Financial Services Representative II, TB Outbound (6 Month Contract)
CIBC
Toronto, ON
Full-time
…reach their financial goals. As an Outbound Financial Services Representative, you’ll share your knowledge of products and campaigns with clients through outbound calls. You’ll engage in…
Added 1 day ago
Customer Service Representative, Bilingual in Cantonese or Mandarin - 6 Month Contract
CIBC
Toronto, ON
Full-time
…Edge), via phone and online channel. As a Customer Service Representative, you can make a meaningful impact in the lives of our clients by using your exceptional interpersonal and…
Added 1 day ago
Client Associate (IR licensed) Wood Gundy
CIBC
London, ON
Full-time
Client Engagement - Focus on each client's experience and connect on a personal level to make every interaction meaningful. Anticipate client needs and communicate promptly with your team…
Added 1 day ago
Client Associate (IR licensed) Wood Gundy
CIBC
Toronto, ON
Full-time
Client Engagement - Focus on each client's experience and connect on a personal level to make every interaction meaningful. Anticipate client needs and communicate promptly with your team…

BMO Insurance

Bilingual Customer Support Representative, BMO Insurance

NT, Canada
Northwest Territories, Canada, Canada

Pay: $37,000.00 - $70,000.00
Job type: Full-time
Apply by: Oct 23, 2026
Posting language: English
Posted: Sep 14, 2026

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Original job description

#bmoinsurance

At BMO Insurance, we are continuing to expand our reach and enhance the client experience through innovative service offerings. As a Customer Support Representative, you will be part of a dynamic, high-performing team supporting bank clients with their group insurance needs. This role offers an exciting opportunity to contribute to a growing area of the business while building valuable experience within one of Canada’s leading financial institutions. As a Bilingual Customer Support Representative, you will play a key role in supporting clients as they navigate their insurance options. You will provide clear information, guide clients to the appropriate digital tools, and ensure a seamless and efficient experience.

Key Responsibilities:

Engage with BMO bank clients through inbound and outbound channels to support group insurance products.
Provide general information on group insurance products and guide clients to appropriate online resources and tools.
Direct clients to complete their applications through digital platforms, ensuring a smooth and efficient process.
Support the enrollment of customers in travel insurance by guiding them through the required steps and ensuring a seamless client experience.
Meet and exceed performance metrics, including call handling, client experience, and service quality standards.
Utilize internal systems and tools to track interactions and support client follow-ups as needed.
Identify opportunities to enhance the client experience through effective communication and service.
Stay current on BMO Insurance product offerings, market trends, regulatory changes, and competitor activity.
Adhere to all regulatory guidelines and internal policies while ensuring no advisory services are provided.
Ensure accurate documentation of all client interactions in accordance with compliance standards and audit requirements.
Champion BMO’s values and ensure a high standard of integrity and professionalism in every client interaction.

Qualifications & Experience:

English and Bilingual (French/English) proficiency is required.
Previous experience in customer service, sales, or contact center environments is preferred.
Strong communication and interpersonal skills with a client-first mindset.
Ability to clearly explain information and guide clients through processes.
Comfortable using digital tools, CRM platforms, and virtual engagement channels.
Results-oriented with the ability to work in a fast-paced, performance-driven environment.
Growth mindset with a genuine passion for continuous learning and career advancement.
Experience in customer retention, complaint resolution is an asset.

Why Join BMO Insurance?

Be part of a brand new, fast-growing team with strong support from one of Canada’s leading financial institutions.
Competitive compensation, benefits, and incentive structure.
Continuous learning and development opportunities, with access to BMO’s extensive training resources.
A dynamic, inclusive, and collaborative culture where innovation and customer impact are valued every day.

Salary:

$37,000.00 - $70,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

Support BMO bank clients with group insurance inquiries through inbound and outbound channels, provide general product information, and guide clients to digital resources and application or enrollment steps. Track and document client interactions, meet service and performance standards, follow regulatory and internal policies without providing advisory services, and maintain current product knowledge.

Requirements

English and French proficiency is required, along with strong communication and interpersonal skills and the ability to explain information and guide clients through processes. Customer service, sales, or contact center experience is preferred; comfort with digital tools and CRM platforms, a client-first mindset, and the ability to work in a fast-paced environment are also expected.

Skills

Bilingual Communication
Customer Service
Sales
Inbound and Outbound Call Handling
Group Insurance Support
Client Communication
Digital Tool Guidance
Customer Enrollment Support
Performance Metrics
CRM Platforms
Client Follow-Up
Complaint Resolution
Customer Retention
Regulatory Compliance
Accurate Documentation
Interpersonal Skills

Benefits

Health Insurance
Tuition Reimbursement
Accident Insurance
Life Insurance
Retirement Savings Plans
Performance-Based Incentives
Discretionary Bonuses

Visa sponsorship

Not detected in the job text

Keywords

BMO Insurance
Group Insurance
Travel Insurance
Customer Support
Client Experience
Inbound Calls
Outbound Calls
Digital Platforms
Online Resources
Customer Enrollment
CRM Platforms
Virtual Engagement Channels
Call Handling
Service Quality
Performance Metrics
Client Follow-Up
Customer Retention
Complaint Resolution
Regulatory Guidelines
Compliance
Audit Requirements
Insurance Product Offerings
Market Trends
Competitor Activity
Financial Services

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