Jobs in Canada

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Added 11 mins ago
Electrical Safety & Energization Lead
Ziggurat Automation Inc.
Field, BC
Full-time
10+ years in electrical safety, commissioning, or field engineering on medium-voltage power systems
Added 11 mins ago
Data Center Technician
Serverfarm
Toronto, ON
Full-time
Serverfarm is a leading developer and operator of data centers with over 750+ locations and key customer relationships in 45 countries. We're revolutionizing how data centers operate across…
Added 11 mins ago
Engineer- New Product Development
Bhoruka Extrusions (A YKK AP Company) Pvt Ltd
Field, BC
Full-time
Experience: Minimum 5 years experience in an Architectural Products / Aluminium Façade systems.
Added 11 mins ago
Machine Learning Engineer Intern
Jobright.ai
Canada
Internship
Coursework or projects involving NLP, recommendation systems, search, or ranking
Added 11 mins ago
IT Technician, Entry Level
Jobright.ai
Canada
Full-time
Understanding of operating systems, browsers, networks, and common software issues
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DevOps Engineer, New Grad
Jobright.ai
Canada
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…improving deployment automation, observability, reliability, and developer…
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Machine Learning Engineer - Early Career (Canada)
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Canada
Full-time
…agents, as well as optimize data processing and develop automated systems for model…
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Machine Learning Engineer - Early Career (Canada)
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Full-time
…agents, as well as optimize data processing and develop automated systems for model…
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Frontend Engineer
Jobright.ai
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Familiarity with TypeScript, automated testing, or design systems
Added 11 mins ago
AI Engineer, Agent Product (Full-time/Part-time) (Canada)
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Full-time · Part-time
Strong interest in AI agents and applied LLM systems
Added 11 mins ago
AI Engineer, Mid Level
Jobright.ai
Canada
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…including model-integrated services, data pipelines, and production…
Added 11 mins ago
Keyholder (Part time) - Discovery Harbour
RCL - Reitmans Canada Ltd/Ltée
Campbell River, BC
Part-time
Proficient in POS, ERP, ATS systems and Microsoft Office Suite.
Added 11 mins ago
Family Practitioner/General Practitioner
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Vanderhoof, BC
Part-time
…recreation opportunities for all ages, and endless lakes and trail systems within minutes of town. Affordable housing prices, a variety of educational facilities from elementary to college…
Added 11 mins ago
Family Practitioner/General Practitioner
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…recreation opportunities for all ages, and endless lakes and trail systems within minutes of town. Affordable housing prices, a variety of educational facilities from elementary to college…
Added 11 mins ago
Family Practitioner/General Practitioner
Health Match BC
Vanderhoof, BC
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…recreation opportunities for all ages, and endless lakes and trail systems within minutes of town. Affordable housing prices, a variety of educational facilities from elementary to college…
Added 11 mins ago
Power Systems Production Manager
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Surrey, BC
Full-time
…requirements. This role is ideal for a technically strong power systems professional who combines field commissioning expertise with leadership, project coordination, and continuous…
Added 26 mins ago
Winter Intern 2027 - Corporate Platform - Financial Systems Pod
IG Wealth Management
MB · Manitoba, Canada
Internship
The Corporate Platform - Financial Systems Pod at IGM is a highly collaborative group with experience in and passion for delivering innovative solutions using the latest technology and…
Added 26 mins ago
Temporary Administrative Assistant 6 (up to 12 months)
City of Saint John
Saint John, NB
Temporary
A proficiency and level of knowledge in Microsoft Office Systems.
Added 26 mins ago
Accountant, Assurance and Accounting
ACCA Careers
Moosomin, SK
Full-time
Contribute to the development of new ideas and approaches to improve work processes while effectively using MNP internal programs and systems
Added 26 mins ago
Bilingual Analyst - Special Investigations Unit (SIU)
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Full-time
Analyze internal and external data systems to identify suspicious claims activity
Added 26 mins ago
Delivery Manager (Professional Services)
Resonaite
Toronto, ON
$115,000 to $120,000 CAD / year
Full-time
7+ years of experience working within technology delivery, professional services, systems integration or a related technical environment.
Added 26 mins ago
Data Center Substation Engineering Manager
HDR
Calgary, AB
Full-time
Coordinates and/or performs quality checks and reviews for all project deliverables per the HDR Quality Management Systems (QMS) requirements, processes, and procedures to deliver a world…
Added 26 mins ago
Human Resources/Labour Relations Consultant
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Kawartha Lakes, ON · Lindsay, ON
Full-time
Proficient in Microsoft Office, database and electronic document management systems,
Added 26 mins ago
Winter Intern 2027 - Corporate Platforms - Finance, Data and Reporting
IG Wealth Management
MB · Manitoba, Canada
Internship
The student will assist in developing jobs that load data into other systems and work on reports which are used to understand our business and meet strategic objectives. This position…
Added 26 mins ago
Pharmacist
Michael Garron Hospital
Toronto, ON
Full-time
Working knowledge of pharmacy and/orhospital technological solutions including CPOE, eMAR, electronic documentation, Pharmacy Information Systems (i.e. Ce

BMO Insurance

Bilingual Customer Support Representative, BMO Insurance

NT, Canada
Northwest Territories, Canada, Canada

Pay: $37,000.00 - $70,000.00
Job type: Full-time
Apply by: Oct 23, 2026
Posting language: English
Posted: Sep 14, 2026

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Original job description

#bmoinsurance

At BMO Insurance, we are continuing to expand our reach and enhance the client experience through innovative service offerings. As a Customer Support Representative, you will be part of a dynamic, high-performing team supporting bank clients with their group insurance needs. This role offers an exciting opportunity to contribute to a growing area of the business while building valuable experience within one of Canada’s leading financial institutions. As a Bilingual Customer Support Representative, you will play a key role in supporting clients as they navigate their insurance options. You will provide clear information, guide clients to the appropriate digital tools, and ensure a seamless and efficient experience.

Key Responsibilities:

Engage with BMO bank clients through inbound and outbound channels to support group insurance products.
Provide general information on group insurance products and guide clients to appropriate online resources and tools.
Direct clients to complete their applications through digital platforms, ensuring a smooth and efficient process.
Support the enrollment of customers in travel insurance by guiding them through the required steps and ensuring a seamless client experience.
Meet and exceed performance metrics, including call handling, client experience, and service quality standards.
Utilize internal systems and tools to track interactions and support client follow-ups as needed.
Identify opportunities to enhance the client experience through effective communication and service.
Stay current on BMO Insurance product offerings, market trends, regulatory changes, and competitor activity.
Adhere to all regulatory guidelines and internal policies while ensuring no advisory services are provided.
Ensure accurate documentation of all client interactions in accordance with compliance standards and audit requirements.
Champion BMO’s values and ensure a high standard of integrity and professionalism in every client interaction.

Qualifications & Experience:

English and Bilingual (French/English) proficiency is required.
Previous experience in customer service, sales, or contact center environments is preferred.
Strong communication and interpersonal skills with a client-first mindset.
Ability to clearly explain information and guide clients through processes.
Comfortable using digital tools, CRM platforms, and virtual engagement channels.
Results-oriented with the ability to work in a fast-paced, performance-driven environment.
Growth mindset with a genuine passion for continuous learning and career advancement.
Experience in customer retention, complaint resolution is an asset.

Why Join BMO Insurance?

Be part of a brand new, fast-growing team with strong support from one of Canada’s leading financial institutions.
Competitive compensation, benefits, and incentive structure.
Continuous learning and development opportunities, with access to BMO’s extensive training resources.
A dynamic, inclusive, and collaborative culture where innovation and customer impact are valued every day.

Salary:

$37,000.00 - $70,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

Support BMO bank clients with group insurance inquiries through inbound and outbound channels, provide general product information, and guide clients to digital resources and application or enrollment steps. Track and document client interactions, meet service and performance standards, follow regulatory and internal policies without providing advisory services, and maintain current product knowledge.

Requirements

English and French proficiency is required, along with strong communication and interpersonal skills and the ability to explain information and guide clients through processes. Customer service, sales, or contact center experience is preferred; comfort with digital tools and CRM platforms, a client-first mindset, and the ability to work in a fast-paced environment are also expected.

Skills

Bilingual Communication
Customer Service
Sales
Inbound and Outbound Call Handling
Group Insurance Support
Client Communication
Digital Tool Guidance
Customer Enrollment Support
Performance Metrics
CRM Platforms
Client Follow-Up
Complaint Resolution
Customer Retention
Regulatory Compliance
Accurate Documentation
Interpersonal Skills

Benefits

Health Insurance
Tuition Reimbursement
Accident Insurance
Life Insurance
Retirement Savings Plans
Performance-Based Incentives
Discretionary Bonuses

Visa sponsorship

Not detected in the job text

Keywords

BMO Insurance
Group Insurance
Travel Insurance
Customer Support
Client Experience
Inbound Calls
Outbound Calls
Digital Platforms
Online Resources
Customer Enrollment
CRM Platforms
Virtual Engagement Channels
Call Handling
Service Quality
Performance Metrics
Client Follow-Up
Customer Retention
Complaint Resolution
Regulatory Guidelines
Compliance
Audit Requirements
Insurance Product Offerings
Market Trends
Competitor Activity
Financial Services

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