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Added 4 mins ago
Business Development Manager
TUGUN by Kamola Kelin
Toronto, ON
Full-time
TUGUN by Kamola Kelin is a fashion brand offering a modern interpretation of traditional clothing. We are developing a new men's division and are looking for a proactive and ambitious…
Added 5 mins ago
Niagara (5) - Team Lead
Zwilling J.A. Henckels Canada Ltd
Niagara-on-the-Lake, ON
As a Retail Team Lead, you will collaborate closely with the Store Manager to ensure seamless store operations, achievement of targets, and adherence to company policies and regulations.…
Added 5 mins ago
Marketing Manager
Sapling Financial Consultants
Toronto, ON
Full-time
We are looking for a Marketing Manager who is passionate about marketing professional services and is energized by the opportunity to shape Sapling’s brand as it grows from a boutique firm…
Added 5 mins ago
Quality Assurance & Food Safety Supervisor
The Foray Group
Markham, ON
Full-time
…We are a growing business committed to becoming the Dominant Brand in our industry, always working as trusted partners and living our culture which values integrity and delivering WOW for…
Added 19 mins ago
Sales Associate (Chinook Centre)
Swatch
Calgary, AB
Full-time
As a Swatch Sales Associate, you will report to the Store Manager and be responsible for achieving sales targets. You will act as a Swatch Brand Ambassador while embodying Swatch Core…
Added 20 mins ago
Cook I
Marriott
Calgary, AB
Full-time
…maintenance needs, accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Ensure uniform and personal appearance are clean and…
Added 20 mins ago
B2B/Trade Marketing Expert, Americas
Lovehoney Group
Ottawa, ON
…Lovehoney Group. Partnering directly with the B2B Marketing Manager your focus will be on B2B Trade Marketing, Tradeshow and Event planning, and Brand Management and Sales Enablement. In…
Added 20 mins ago
Sales Associate
Staples Retail
Bowmanville, ON
Part-time
Ensure operational excellence and uphold store brand standards.
Added 20 mins ago
Chef Garde Manger
Marriott
Toronto, ON
Part-time
…sufficiently. Ensure the quality of the food items and notify manager if a product does not meet specifications. Wash and disinfect kitchen area, tables, tools, knives, and equipment.…
Added 20 mins ago
Cook
Marriott
Toronto, ON
Part-time
…maintenance needs, accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Ensure uniform and personal appearance are clean and…
Added 34 mins ago
General Manager
The MRG Group
Vancouver, BC
$65,000 to $75,000 CAD / year
Full-time
As the General Manager, you are the primary leader of the venue - responsible for driving excellence, financial performance, and brand growth. You hold full operational oversight across…
Added 34 mins ago
Project Manager - 12 month contract
Talencia Solutions
Montreal, QC
$75,000 to $90,000 CAD / year
Contract
We’re looking for an experienced Project Manager to join a well-established consumer brand in Montreal for a 12-month contract, starting in October.
Added 35 mins ago
SALES LEAD - PART TIME
The Aldo Group Inc / Le Groupe Aldo Inc.
Montreal, QC
Part-time
Reporting to the Store Manager, the Part-Time Sales Lead plays a key role in driving results and supporting the team. You lead by example by helping hit sales targets, coaching associates,…
Added 1 hour ago
Luxury Sales Associate (Full-Time)
OMEGA SA
Calgary, AB
Full-time
As a Luxury Sales Associate, you will report to the Store Manager and be responsible for achieving sales targets. You will act as an Omega Brand Ambassador while demonstrating key…
Added 1 hour ago
Senior Account Executive - Accounting & Finance
isgSearch
Toronto, ON · Greater Toronto Area, Canada
$90,000 to $150,000 CAD / year
Full-time
Spearhead a growing vertical - leverage our brand, industry leading delivery, and your own stellar track record to grow this new division from the ground up.
Added 1 hour ago
Senior Account Executive - Aerospace & Defence
isgSearch
Toronto, ON · Greater Toronto Area, Canada
$90,000 to $150,000 CAD / year
Full-time
Spearhead a brand-new funnel - leverage our brand, industry leading delivery, and your own stellar track record to grow this new division from the ground up.
Added 1 hour ago
5701 - Sales Help(H)
Lids
AB · Edmonton, AB
$15 USD / hour
Part-time
Our retail salespeople are the heartbeat and energy of the Lids brand. These cap experts are committed to fostering a passion for sporting and fashion goods by meeting the needs of our…
Added 1 hour ago
Sales and Education Specialist - Alberta
Groupe Marcelle
AB
…Specialist for a permanent position. Reporting to the Regional Sales Manager, this field-based position is responsible for driving sales, strengthening retail partnerships, and inspiring…
Added 1 hour ago
Gestionnaire, Médias Sociaux et Éditorial/Manager, Social Media and Editorial
Browns Shoes
Montreal, QC
Full-time
Added 1 hour ago
IBM Maximo (MAS) Test Lead
Accenture
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Full-time
…transparency and traceability, tangible impact on sustainability and brand-new sources of revenue growth. Known for our ability to execute at speed, we help clients determine clear,…
Added 1 hour ago
Sales Associate (Victoria)
Swatch
Victoria, BC
Full-time
As a Swatch Sales Associate, you will report to the Store Manager and be responsible for achieving sales targets. You will act as a Swatch Brand Ambassador while embodying Swatch Core…
Added 1 hour ago
Social Channels and Platform Manager, Prime Video International
Prime Video & Amazon MGM Studios
Toronto, ON
Full-time
…excellence and strategic vision. As Social Channels & Platforms Manager you will define the strategic direction for your assigned Social platforms, while being quick to adjust the operation…
Added 1 hour ago
Part-Time Sales Associate (McArthurGlen Designer Outlet)
Hour Passion
Richmond, BC
As an Hour Passion Sales Associate, you will report to the Store Manager and be responsible for achieving sales targets. You will act as a Ambassador while embodying Core Competencies:…
Added 1 hour ago
Sales Associate (Robson Street)
Swatch
Vancouver, BC
Full-time
As a Swatch Sales Associate, you will report to the Store Manager and be responsible for achieving sales targets. You will act as a Swatch Brand Ambassador while embodying Swatch Core…
Added 1 hour ago
Sales Associate (Metropolis at Metrotown)
Swatch
Burnaby, BC
Full-time
As a Swatch Sales Associate, you will report to the Store Manager and be responsible for achieving sales targets. You will act as a Swatch Brand Ambassador while embodying Swatch Core…

Closed listing

BMO Insurance

Bilingual Customer Support Representative, BMO Insurance

NT, Canada
Northwest Territories, Canada, Canada

Pay: $36,600.00 - $67,500.00
Job type: Full-time
Closing date: Aug 13, 2026
Posting language: English
Posted: Jul 14, 2026

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Similar jobs hiring now

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Search current openings

Original job description

Archived listing. The details below describe a past opening.

#bmoinsurance

At BMO Insurance, we are continuing to expand our reach and enhance the client experience through innovative service offerings. As a Customer Support Representative, you will be part of a dynamic, high-performing team supporting bank clients with their group insurance needs. This role offers an exciting opportunity to contribute to a growing area of the business while building valuable experience within one of Canada’s leading financial institutions. As a Bilingual Customer Support Representative, you will play a key role in supporting clients as they navigate their insurance options. You will provide clear information, guide clients to the appropriate digital tools, and ensure a seamless and efficient experience.

Key Responsibilities:

Engage with BMO bank clients through inbound and outbound channels to support group insurance products.
Provide general information on group insurance products and guide clients to appropriate online resources and tools.
Direct clients to complete their applications through digital platforms, ensuring a smooth and efficient process.
Support the enrollment of customers in travel insurance by guiding them through the required steps and ensuring a seamless client experience.
Meet and exceed performance metrics, including call handling, client experience, and service quality standards.
Utilize internal systems and tools to track interactions and support client follow-ups as needed.
Identify opportunities to enhance the client experience through effective communication and service.
Stay current on BMO Insurance product offerings, market trends, regulatory changes, and competitor activity.
Adhere to all regulatory guidelines and internal policies while ensuring no advisory services are provided.
Ensure accurate documentation of all client interactions in accordance with compliance standards and audit requirements.
Champion BMO’s values and ensure a high standard of integrity and professionalism in every client interaction.

Qualifications & Experience:

English and Bilingual (French/English) proficiency is required.
Previous experience in customer service, sales, or contact center environments is preferred.
Strong communication and interpersonal skills with a client-first mindset.
Ability to clearly explain information and guide clients through processes.
Comfortable using digital tools, CRM platforms, and virtual engagement channels.
Results-oriented with the ability to work in a fast-paced, performance-driven environment.
Growth mindset with a genuine passion for continuous learning and career advancement.
Experience in customer retention, complaint resolution is an asset.

Why Join BMO Insurance?

Be part of a brand new, fast-growing team with strong support from one of Canada’s leading financial institutions.
Competitive compensation, benefits, and incentive structure.
Continuous learning and development opportunities, with access to BMO’s extensive training resources.
A dynamic, inclusive, and collaborative culture where innovation and customer impact are valued every day.

Salary:

$36,600.00 - $67,500.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

About employer

More about this job

Responsibilities

Support bank clients with group insurance needs through inbound and outbound channels. Guide clients toward digital tools for applications and enrollment while meeting performance and quality metrics.

Requirements

Requires proficiency in both English and French with a client-first mindset. Previous experience in customer service, sales, or contact centers is preferred.

Skills

Bilingualism
Customer Service
Contact Center Operations
CRM Platforms
Communication Skills
Interpersonal Skills
Digital Tool Proficiency
Complaint Resolution
Customer Retention
Insurance Product Knowledge
Regulatory Compliance

Benefits

Health Insurance
Tuition Reimbursement
Accident Insurance
Life Insurance
Retirement Savings Plans
Incentive Structure

Visa sponsorship

Not detected in the job text

Keywords

Group Insurance
Bilingual
Financial Services
CRM
Customer Support
Travel Insurance
Compliance
Client Experience
Inbound Calls
Outbound Calls
BMO Insurance
Digital Platforms

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