Jobs in Canada

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Added 18 mins ago
NB
Senior Manager Onboarding
National Bank of Canada
Toronto, ON
- Full-time
…integration, securities servicing, custody operations, trust services, asset management or a related field. • Demonstrate strong knowledge of securities custody, operational service models,…
Added 18 mins ago
KR
Junior Accounts Payable Specialist
Kassen Recruitment
Bolton, ON
- $75,000 to $77,000 CAD / year
- Full-time
A leading organization in the construction and project services industry is seeking an Accounts Payable Specialist to join its finance team. This role is ideal for a detail-oriented…
Added 18 mins ago
NB
Associate
National Bank of Canada
Sept-Îles, QC
- Full-time
National Bank Financial – Wealth Management is the fifth largest investment brokerage firm in Canada. We have close to 1,000 investment advisors who manage the assets of more than 400,000…
Added 18 mins ago
NB
BANKING ADVISOR
National Bank of Canada
Bromont, QC
- Full-time
…depending on team availability. This position reports to the Branch Manager. On a day-to-day basis, you’ll work with a team of experts specializing in investment, mortgage financing, and…
Added 18 mins ago
NB
BANKING ADVISOR
National Bank of Canada
Amherst, QC · Saint-Rémi-d’Amherst, QC
- Full-time
…depending on team availability. This position reports to the Branch Manager. On a day-to-day basis, you’ll work with a team of experts specializing in investment, mortgage financing, and…
Added 18 mins ago
NB
Private Relationship Banker
National Bank of Canada
Rouyn-Noranda, QC
- Full-time
A career as a Private Banking Relationship Manager with the Private Banking 1859 team at National Bank means acting as a credit professional and providing financial planning advice to a…
Added 18 mins ago
NB
Private Banking Associate, Private Banking 1859
National Bank of Canada
Calgary, AB
- Temporary
Support the Private Bankers by providing various administrative as well as customer service tasks assigned by the manager.
Added 48 mins ago
NB
Wealth Associate
National Bank of Canada
Calgary, AB
- Full-time
National Bank Financial - Wealth Management is the fifth largest investment brokerage firm in Canada. We have close to 1,000 investment advisors who manage the assets of more than 400,000…
Added 48 mins ago
AH
Coordinator
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Full-time
…Post Graduate trainees (PGTs) and projects as assigned by the Manager, Academic Medicine and or the Medical Affairs (MA) leadership team. Optimal portfolio management includes expertise in:…
Added 1 hour ago
W
Associate - Economic Substance
Waystone
Waterloo, ON
- Full-time
…institutional governance, administration, risk and compliance services to financial institutions. With over 25 years’ experience and a comprehensive range of specialist services to its…
Added 2 hours ago
PC
Corporate Tax, Senior Manager
Pwc Canada
Calgary, AB
- Full-time
At PwC, our people in tax services focus on providing advice and guidance to clients on tax planning, compliance, and strategy. These individuals help businesses navigate complex tax…
Added 2 hours ago
MS
manager, security
Matric Security
Cambridge, ON
- Full-time
Evaluate the operations of a department providing administrative services
Added 3 hours ago
RG
Office Manager - Scarborough
Regents Garden
Toronto, ON
- Full-time
This is an important position within our facility, supporting the Facility Manager, staff, residents and their families to ensure the smooth and efficient operation of administrative…
Added 3 hours ago
IF
inventory control manager
Iqbal Foods
Oakville, ON
- Full-time
Manage the operations of a department providing several administrative services
Added 3 hours ago
CP
restaurant manager
Cosmic Pizza & Donair
AB · Edmonton, AB
- Full-time
Added 4 hours ago
LH
Job Title Tenant Support Worker
Lookout Housing + Health Society
Surrey, BC
- Internship
We provide housing and a range of support services to adults with low or no income who have few, if any, housing or support options. Because the people we serve have challenges meeting…
Added 4 hours ago
LH
Job Title Coordinator
Lookout Housing + Health Society
New Westminster, BC
- Full-time
…shelter, and outreach programs. Under the direction of the Program Manager, this position provides operational oversight to ensure clientele receive pertinent services while supporting the…
Added 4 hours ago
LH
Job Title Tenant Support Worker
Lookout Housing + Health Society
Surrey, BC
- Internship
We provide housing and a range of support services to adults with low or no income who have few, if any, housing or support options. Because the people we serve have challenges meeting…
Added 4 hours ago
LH
Job Title Tenant Support Worker
Lookout Housing + Health Society
Duncan, BC
- Internship
We provide housing and a range of support services to adults with low or no income who have few, if any, housing or support options. Because the people we serve have challenges meeting…
Added 4 hours ago
LH
Job Title Tenant Support Worker
Lookout Housing + Health Society
Duncan, BC
- Internship
We provide housing and a range of support services to adults with low or no income who have few, if any, housing or support options. Because the people we serve have challenges meeting…
Added 4 hours ago
LH
Job Title Tenant Support Worker
Lookout Housing + Health Society
Duncan, BC
- Internship
We provide housing and a range of support services to adults with low or no income who have few, if any, housing or support options. Because the people we serve have challenges meeting…
Added 4 hours ago
AU
Account Manager
Allied Universal
AB · Edmonton, AB
- $24 CAD / hour
- Full-time
Allied Universal is seeking an experienced Account Manager - Full-Time in Acheson, AB As an Account Manager at Allied Universal®, the Account Manager job is accountable for day-to-day…
Added 4 hours ago
H
Manager Financial Planning Capital
HealthCareersInSask.ca
SK · SK, Canada
- Full-time
Job Description: The Manager, Capital Accounting, is a key leader in Saskatchewan health care, partnering with system leaders to achieve our province’s healthcare goals. Reporting to the…
Added 4 hours ago
Facility Patient Care Manager
Winnipeg Regional Health Authority
Winnipeg, MB
The Facility Patient Care Manager is responsible for safe and effective clinical health services delivery and facility operations for a site/local geographical area when the health services…
Added 4 hours ago
FC
Member Experience Representative - Repost
FirstOntario Credit Union
Burlington, ON
- Full-time
…service and identifying and providing solutions for members' financial needs. The Member Experience Representative will provide relevant, timely and accurate financial advice to members and…

BMO Insurance

Bilingual Customer Support Representative, BMO Insurance

NS, Canada
Nova Scotia, Canada, Canada

$37,000.00 - $70,000.00 · Full-time

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Job details

Pay: $37,000.00 - $70,000.00
Job type: Full-time
Apply by: Dec 5, 2026
Posting language: English
Posted: Nov 5, 2026

Original job description

#bmoinsurance

At BMO Insurance, we are continuing to expand our reach and enhance the client experience through innovative service offerings. As a Customer Support Representative, you will be part of a dynamic, high-performing team supporting bank clients with their group insurance needs. This role offers an exciting opportunity to contribute to a growing area of the business while building valuable experience within one of Canada’s leading financial institutions. As a Bilingual Customer Support Representative, you will play a key role in supporting clients as they navigate their insurance options. You will provide clear information, guide clients to the appropriate digital tools, and ensure a seamless and efficient experience.

Key Responsibilities:

Engage with BMO bank clients through inbound and outbound channels to support group insurance products.
Provide general information on group insurance products and guide clients to appropriate online resources and tools.
Direct clients to complete their applications through digital platforms, ensuring a smooth and efficient process.
Support the enrollment of customers in travel insurance by guiding them through the required steps and ensuring a seamless client experience.
Meet and exceed performance metrics, including call handling, client experience, and service quality standards.
Utilize internal systems and tools to track interactions and support client follow-ups as needed.
Identify opportunities to enhance the client experience through effective communication and service.
Stay current on BMO Insurance product offerings, market trends, regulatory changes, and competitor activity.
Adhere to all regulatory guidelines and internal policies while ensuring no advisory services are provided.
Ensure accurate documentation of all client interactions in accordance with compliance standards and audit requirements.
Champion BMO’s values and ensure a high standard of integrity and professionalism in every client interaction.

Qualifications & Experience:

English and Bilingual (French/English) proficiency is required.
Previous experience in customer service, sales, or contact center environments is preferred.
Strong communication and interpersonal skills with a client-first mindset.
Ability to clearly explain information and guide clients through processes.
Comfortable using digital tools, CRM platforms, and virtual engagement channels.
Results-oriented with the ability to work in a fast-paced, performance-driven environment.
Growth mindset with a genuine passion for continuous learning and career advancement.
Experience in customer retention, complaint resolution is an asset.

Why Join BMO Insurance?

Be part of a brand new, fast-growing team with strong support from one of Canada’s leading financial institutions.
Competitive compensation, benefits, and incentive structure.
Continuous learning and development opportunities, with access to BMO’s extensive training resources.
A dynamic, inclusive, and collaborative culture where innovation and customer impact are valued every day.

Salary:

$37,000.00 - $70,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

Support BMO bank clients with group insurance inquiries through inbound and outbound channels, provide general product information, and guide clients to digital resources and enrollment processes. Track and document client interactions, meet service and performance standards, follow regulatory and internal requirements without providing advisory services, and maintain current product knowledge.

Requirements

English and French proficiency is required, along with strong communication and interpersonal skills and the ability to guide clients through processes. Customer service, sales, or contact center experience is preferred; familiarity with digital tools and CRM platforms is expected, while customer retention and complaint resolution experience are assets.

Skills

Bilingual English-French Communication
Customer Service
Sales
Client Communication
Interpersonal Skills
Insurance Product Knowledge
Digital Tools
CRM Platforms
Virtual Engagement
Call Handling
Client Experience
Service Quality
Customer Retention
Complaint Resolution
Documentation
Regulatory Compliance

Benefits

Health Insurance
Tuition Reimbursement
Accident Insurance
Life Insurance
Retirement Savings Plans
Performance-Based Incentives
Discretionary Bonuses

Visa sponsorship

Not detected in the job text

Keywords

BMO Insurance
Group Insurance
Travel Insurance
Customer Support
Customer Service
Sales
Contact Center
Inbound Calls
Outbound Calls
Digital Platforms
Online Resources
CRM Platforms
Virtual Engagement
Client Experience
Customer Enrollment
Customer Retention
Complaint Resolution
Call Handling
Service Quality
Performance Metrics
Client Follow-Up
Regulatory Compliance
Internal Policies
Audit Requirements
Financial Services
Bilingual English-French

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